ClearCompany vs. isolved

If your company needs to move into becoming completely electronic, as well as the option of having it being remote if needed, this is the way to go. ClearCompany will hold your hand and help you every step of the way to becoming just that! It can be a difficult task to change so much but having their team to meet with you weekly until you have everything up and running was the best experience I could have asked for.

Incentivized

I have not yet run into a scenario that isolved is not appropriate. There have been a few specific functionalities that isolved couldn't accommodate, such as paid PTO plans. If employees frequently switch between different legal companies with different EINs, isolved really isn't built to handle that, and we've had to come up with creative solutions.

Incentivized

• Real-time updates shared across the software with remote users. It allows us to effectively manage and track candidates workflows and status within the onboarding process. This helps us effectively communicate and keep hooks in the candidate without having them fall through the cracks.
• ClearCompany is able to customize and report to fit our company. We are in a particular industry where our time to fill, hiring costs and other metrics vary from time to time. In order to get an accurate report, ClearCompany has gone above and beyond to customize our reports and give us the data we need with a click of a button.
• ClearCompany is always in constant communication and willing to assist. The feedback from the support team is almost instantaneous. I have the direct number to my customer care agent and her manager as well. It's nice to know they are there to help at a moment's notice. The support team has a great chat feature that allows me to send a message while i'm on the phone. They are quick to respond and always friendly.

Incentivized

• The payroll processing has been a huge benefit in keeping our weekly payroll process on track and accurate.
• The COBRA services are very beneficial and we do not have to do any tracking. I appreciate this process is no longer on my duty list.
• I would say the third id probably the timekeeping. The system is effective for daily tracking and timecard review. The access to the time clock is exceptional with multiple access points. The adjustments for additional pay on holidays has been helpful.

• Reporting is a bit limited - most reports require significant cleanup and/or take a lot of work to make meaningful
• Hiring Manager visibility is limited when it comes to notifications (scorecards completed, etc.) and feedback for candidates from other processes, meaning that the burden is put on TA to inform

Incentivized

• Reminders/Notes to staff through the app that they have to read to be able to move forward to clock in or out.
• More key words to search in the library/help desk.
• Check boxes to delete Reports from the Que, rather than having to delete each one individually would be a nice enhancement!

I believe Isolved has helped with allot of our previous payroll and HR issues but I am not the sole person responsible for making the decisions. If it were my responsibility to make the decision I would say yes, my input does weigh heavily on the choices but it's not guaranteed.

This software is very user friendly, not a lot of training is needed before you get the hang of it. It is also easy to setup and configure. The hiring managers also have reported that is is easy to navigate and screen candidates. You can also customize permissions to different users

Incentivized

It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.

Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.

Incentivized

We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds

Incentivized

I had a great relationship with my first customer success manager. When I first started, she helped me navigate the system and was always available to answer any questions. They have provided great support throughout the last 2 years of me using the system. I attended a ClearCompany conference and they were incredible at providing support and showing how to best utilize the system,

Incentivized

They are very responsive and they have support for the specific issues. Clients receive a dedicated Support Representative with a back up dedicated support team. They also receive an Account Manager who follows up quarterly to discuss the company and future needs. They do have a support ticket hub, but it still needs a little work to fine tune it.

All over the phone, but it was comprehensive.

Incentivized

We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.

The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.

No comparison. It's apples to oranges when comparing. Clear Company is well-rounded and willing to collaborate to make it right for each company. Most other platforms make you adapt to the product they think is best without individual company needs in mind.

Incentivized

isolved provides a system and capabilities right at the sweet spot for our organizations. It is not overly complex and feature laden as to make it confusing and complex. On the other hand, it is fully functional and effective at the core requirements of HR and payroll without requiring additional work outside of the system. All of the systems we have previously considered or used were with limited on functionality or prohibitively expense and complex.

Incentivized

Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.

We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.

Incentivized

All of iSvoled services are conducted very professionally

• ClearCompany has some helpful options our company has utilized, but overall it has been very hard to get past some of the user interfaces that aren't functional or getting speedy responses when something isn't operational.
• ClearCompany has custom reports that help us strategize our recruitment efforts, but we have had many instances where the reports do not pull data from the system which has lead to confusion or decisions being made with incomplete information.
• ClearCompany has multiple avenues to contact them or get help, but they are not always effective because of the completion time frame varies.

Incentivized

• When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now
• Employees love having the ability to easily view and verify their timecards prior to payroll submission.

Incentivized