Likelihood to Recommend DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
Read full review I already mentioned some specific scenarios in the earlier parts of my review. I'd say that my best experience has been Customer Service. When I was first using Less Annoying CRM and had NEVER BEFORE used any sort of CRM, I was intimidated. Surprisingly, the company had a customer service phone number as well as a way to email them. I contacted them for help initially. They were quick to respond, and were willing to set up appointments to walk me through the setup process. But it was SO EASY! They have been available, friendly, and helpful, every time. They also have a video series that is super-helpful when you're first learning how to use the CRM.
Read full review Pros PowerGrid can review and make the updates simultaneously. Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time. BulkBackup [is] just one click, majority data got updated. Scenarios save a lot of time for similar working load. Read full review Simple, intuitive usage Daily agenda emails Ease of moving calendar / action items around, closing out Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone! Read full review Cons I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to. Some features aren't user intuitive and it takes a while to learn. Laura Ferro Senior Coordinator of Admissions Communications
Read full review The one thing I was looking for is a place to manage multiple businesses with one project. Like if I am selling a "summer camp guide," I would like to have info for sales in one place with multiple contacts and businesses. LACRM customer service provided a workaround for me by suggesting I set up a specific pipeline for each project and them put each business in there. It is working great and, actually, a much better way to manage the project than I have originally intended. I really don't have anything else to add. LACRM is perfect for us. Read full review Likelihood to Renew It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Read full review Excellent product which meets my needs of a complex industry
Read full review Usability Allows for control in uploading lists, saved processes for checking duplicate records. Allows for backup files and quick reverts if something goes wrong. Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report. Automated processes for set and forget hygiene tasks
Read full review In a nutshell, lesson on CRM is everything I didn’t even realize that I wanted. The website is so smooth and intuitive, using it in my mobile browser is unbelievably easy and efficient, and the fact that it’s so remarkably easy to use and the website loads so incredibly fast, that for those things alone deserves a 10. Everything else it does is just a bonus. I highly recommend Less Annoying CRM.
Read full review Reliability and Availability There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
Mike Malone Assistant Director of Systems Support and Training
Read full review Performance DemandTools is a bit clunky and slow at times
Read full review Support Rating Support can be slow so do not expect quick turn for urgent issues. Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered The training webinars help with the basics but not much if you need advanced functionality.
Read full review I happen to be a blind person that uses a screen reader to access software on my computer. Anytime I have had an issue with the Less Annoying CRM software, I have always had a person from customer service either walk me through my issue or send my concerns to their developers that resolve my issues in a timely manner. I highly recommend this software based off of the customer service alone.
Read full review Online Training The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Read full review Implementation Rating I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Read full review After explaining that I was moving from
Salesforce and the problems I was encountering, they took over and implemented the data in such a quick and efficient way, I was looking for the other shoe to drop but they did an amazing job so very impressed
Read full review Alternatives Considered Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
Read full review HubSpot has a huge selection of tools, reports, integrations and supports that Less Annoying does not have. It is not comparable in price or functionality - but I am comparing it because it was the last CRM I used before I used Less Annoying, and it made me realize that if you don't need all the bells and whistles, but you just need to track your Customers and manage your leads and you don't want to spend a lot of money, Less Annoying CRM is the way to go.
Read full review Scalability It's done everything we've needed it to do.
Mike Malone Assistant Director of Systems Support and Training
Read full review Return on Investment It is a tremendous time saver. It does things Salesforce doesn't even have the capability to do. Tasks that would take hours to manually complete. We can process a tremendous amount of data daily through one person, vs. weeks for the data to be cleaned, reviewed, routed and input. Saves on headcount by allowing a dedicated user to set up batches and jobs for other teams to ensure their data integrity. The return on investment isn't easily quantifiable but it is FELT in our department. Read full review Not just storage of information, but utilizing that information to build stronger relationships with clients Because it's web-based, we can be at our desk or on the road and still have the full functionality of the CRM at our fingertips, which helps us keep focusing on sales! Read full review ScreenShots Less Annoying CRM Screenshots