Gong vs. Clari Copilot

Appropriate when: There's some kind of repetition and success formula that you're trying to find out. You have a big team, and you're trying to find something that works. Then gong will be helpful. In my experience, B2B SaaS will almost always benefit from it. Less well suited when: You're making big deals over a small number of very specific clients. I worked for a little bit in government and oil&gas deals, and everything in each deal varies wildly - can't see gong being that big of a help here.

Incentivized

Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls

Incentivized

• Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned.
• Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts.
• Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue.

Incentivized

• Filtering calls by keywords - saves you time so that you don't have to listen to entire calls.
• Creating game tapes - so that you can easily onboard new team members.
• Great support team (love for Sushma).
• Much cheaper than competitors.

Incentivized

• Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function.
• Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems.

Incentivized

• Searching for specific calls (you can scroll through the list, but that takes time)
• The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine
• The AI-driven insights aren't always accurate but are still very useful nonetheless

Incentivized

I gave this rating because Gong is the best Conversation Intelligence software in the Marketing. It is efficient, user-friendly and easy to integrate

Incentivized

I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.

Incentivized

I think it's very easy to use and navigate. Occasionally, I find something things harder to find or I am unsure of their meaning. The Gong support team though are excellent and will quickly help with answers or jump on a call to review where you are at. Generally, an easy to use tool.

Incentivized

Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.

Incentivized

I wasn't part of the team that implemented. I tapped "eight" above, because an alert appeared in the screen saying that this question was required.

Incentivized

I wasn't directly involved but no news is good news in our organization for topics like this!

Incentivized

The Gong video library is much easier to navigate. I like that everything is saved in one place that I can navigate instead of separate video files that I have to download. I also think it's really cool that our whole company can access and watch each other's meetings and videos. I sometimes watch videos of customer calls with the sales team when an account is being passed to me to get a better idea of what they've already discussed with our teams, and I'll watch calls where coworkers have discussed similar topics to what I'm working on to train myself on different subject areas. I enjoy how Gong promotes greater transparency within the company and greater collaboration between teams as a result.

Incentivized

As I mentioned before, Wingman can be useful for companies in India (or in the region as a whole) that are starting to build onboarding and conversational intelligence processes. Moreover, if the company is not so big and doesn't have much budget to purchase foreign software and doesn't need to integrate with a bunch of other platforms. On the other hand, Gong offers superior quality and seamless integration with Zoom and Salesforce.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• It helps me save time and push deals forward.
• It helps me track my deals and align more with pipeline and actual forecasting.
• It positively impacts the training and knowledge sharing with new hires and tenured reps.
• It helps to have a history of performance to better acknowledge praise and accomplishment within reps.

• Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools.
• The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case.

Incentivized