What users are saying about
184 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3058 Ratings
184 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Salesforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
3058 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    BI Standard Reporting

    7.4

    Infor Birst

    74%

    Salesforce

    Feature Set Not Supported
    N/A
    Infor Birst ranks higher in 3/3 features

    Pixel Perfect reports

    7.0
    70%
    68 Ratings
    N/A
    0 Ratings

    Customizable dashboards

    8.0
    80%
    77 Ratings
    N/A
    0 Ratings

    Report Formatting Templates

    7.1
    71%
    59 Ratings
    N/A
    0 Ratings

    Ad-hoc Reporting

    7.0

    Infor Birst

    70%

    Salesforce

    Feature Set Not Supported
    N/A
    Infor Birst ranks higher in 4/4 features

    Drill-down analysis

    8.0
    80%
    78 Ratings
    N/A
    0 Ratings

    Formatting capabilities

    7.0
    70%
    77 Ratings
    N/A
    0 Ratings

    Integration with R or other statistical packages

    6.1
    61%
    27 Ratings
    N/A
    0 Ratings

    Report sharing and collaboration

    7.0
    70%
    68 Ratings
    N/A
    0 Ratings

    Report Output and Scheduling

    8.0

    Infor Birst

    80%

    Salesforce

    Feature Set Not Supported
    N/A
    Infor Birst ranks higher in 4/4 features

    Publish to Web

    8.0
    80%
    52 Ratings
    N/A
    0 Ratings

    Publish to PDF

    8.0
    80%
    67 Ratings
    N/A
    0 Ratings

    Report Versioning

    7.2
    72%
    8 Ratings
    N/A
    0 Ratings

    Report Delivery Scheduling

    9.0
    90%
    66 Ratings
    N/A
    0 Ratings

    Data Discovery and Visualization

    6.9

    Infor Birst

    69%

    Salesforce

    Feature Set Not Supported
    N/A
    Infor Birst ranks higher in 3/3 features

    Pre-built visualization formats (heatmaps, scatter plots etc.)

    8.0
    80%
    72 Ratings
    N/A
    0 Ratings

    Location Analytics / Geographic Visualization

    7.0
    70%
    58 Ratings
    N/A
    0 Ratings

    Predictive Analytics

    5.8
    58%
    33 Ratings
    N/A
    0 Ratings

    Access Control and Security

    8.3

    Infor Birst

    83%

    Salesforce

    Feature Set Not Supported
    N/A
    Infor Birst ranks higher in 3/3 features

    Multi-User Support (named login)

    9.0
    90%
    70 Ratings
    N/A
    0 Ratings

    Role-Based Security Model

    8.0
    80%
    68 Ratings
    N/A
    0 Ratings

    Multiple Access Permission Levels (Create, Read, Delete)

    8.0
    80%
    69 Ratings
    N/A
    0 Ratings

    Mobile Capabilities

    5.0

    Infor Birst

    50%

    Salesforce

    Feature Set Not Supported
    N/A
    Infor Birst ranks higher in 3/3 features

    Responsive Design for Web Access

    7.0
    70%
    52 Ratings
    N/A
    0 Ratings

    Mobile Application

    3.0
    30%
    34 Ratings
    N/A
    0 Ratings

    Dashboard / Report / Visualization Interactivity on Mobile

    3.0
    30%
    42 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Infor Birst

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.5
    85%
    185 Ratings

    Workflow management

    N/A
    0 Ratings
    8.2
    82%
    177 Ratings

    Territory management

    N/A
    0 Ratings
    8.0
    80%
    146 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.6
    86%
    181 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.9
    79%
    170 Ratings

    Contract management

    N/A
    0 Ratings
    8.0
    80%
    143 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    135 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    157 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.2
    82%
    128 Ratings

    Customer Service & Support

    Infor Birst

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    56 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Marketing Automation

    Infor Birst

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.4
    84%
    168 Ratings

    Email marketing

    N/A
    0 Ratings
    8.1
    81%
    143 Ratings

    CRM Project Management

    Infor Birst

    Feature Set Not Supported
    N/A
    7.8

    Salesforce

    78%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.0
    80%
    160 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.5
    85%
    124 Ratings

    CRM Reporting & Analytics

    Infor Birst

    Feature Set Not Supported
    N/A
    8.4

    Salesforce

    84%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    157 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.5
    85%
    173 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.5
    85%
    181 Ratings

    Customization

    Infor Birst

    Feature Set Not Supported
    N/A
    8.4

    Salesforce

    84%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    174 Ratings

    Custom objects

    N/A
    0 Ratings
    8.6
    86%
    166 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.2
    82%
    126 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    146 Ratings

    Security

    Infor Birst

    Feature Set Not Supported
    N/A
    8.8

    Salesforce

    88%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.8
    88%
    143 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    137 Ratings

    Social CRM

    Infor Birst

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.3
    83%
    115 Ratings

    Social engagement

    N/A
    0 Ratings
    8.4
    84%
    113 Ratings

    Integrations with 3rd-party Software

    Infor Birst

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.2
    82%
    150 Ratings

    Compensation management

    N/A
    0 Ratings
    8.3
    83%
    101 Ratings

    Platform

    Infor Birst

    Feature Set Not Supported
    N/A
    8.4

    Salesforce

    84%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.4
    84%
    158 Ratings

    Attribute Ratings

    • Infor Birst is rated higher in 2 areas: Usability, In-Person Training
    • Salesforce.com is rated higher in 9 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Performance, Support Rating, Online Training, Implementation Rating, Configurability, Product Scalability

    Likelihood to Recommend

    8.0

    Infor Birst

    80%
    96 Ratings
    8.2

    Salesforce

    82%
    302 Ratings

    Likelihood to Renew

    9.0

    Infor Birst

    90%
    35 Ratings
    9.4

    Salesforce

    94%
    49 Ratings

    Usability

    9.0

    Infor Birst

    90%
    12 Ratings
    8.5

    Salesforce

    85%
    91 Ratings

    Availability

    4.1

    Infor Birst

    41%
    12 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    7.5

    Infor Birst

    75%
    12 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    6.0

    Infor Birst

    60%
    37 Ratings
    8.1

    Salesforce

    81%
    118 Ratings

    In-Person Training

    9.1

    Infor Birst

    91%
    4 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    8.0

    Infor Birst

    80%
    2 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    5.3

    Infor Birst

    53%
    12 Ratings
    9.4

    Salesforce

    94%
    32 Ratings

    Configurability

    7.0

    Infor Birst

    70%
    2 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Contract Terms and Pricing Model

    Infor Birst

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Ease of integration

    5.0

    Infor Birst

    50%
    2 Ratings

    Salesforce

    N/A
    0 Ratings

    Product Scalability

    6.0

    Infor Birst

    60%
    2 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    Infor Birst

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Vendor post-sale

    5.0

    Infor Birst

    50%
    2 Ratings

    Salesforce

    N/A
    0 Ratings

    Vendor pre-sale

    7.0

    Infor Birst

    70%
    2 Ratings

    Salesforce

    N/A
    0 Ratings

    Likelihood to Recommend

    Infor

    Birst is well suited for an organization looking for a cloud-hosted analytics solution that is contained within one package. It is able to connect to a very wide variety of different data sources, and has options for either light or involved ETL procedures, depending on the users experience with preparing data. As with any BI project, it would not be suitable for an organization where there is no dedicated team to maintain and manage the project.
    Read full review

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Read full review

    Pros

    Infor

    • Birst is an platform that provides connectors to some of the applications we use, but also allows us to bring in data from disparate systems to perform ETL and integrate all of the data for analyses. It makes no assumptions about your data, which is good for us, as we have a lot of customizations to many of our systems.
    • Birst is making inroads towards a more modern UI.
    Read full review

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Read full review

    Cons

    Infor

    • Birst prices are fairly expensive. License plus cost of users can add up pretty quickly
    • Depending on the size of data, rendering of reports can take a little bit. Need faster processing of data
    • Takes a little time to understand how to build reports, not the most intuitive UI
    Read full review

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Read full review

    Pricing Details

    Infor Birst

    Starting Price

    $0 Per 20 Users Per Year

    Editions & Modules

    Infor Birst editions and modules pricing
    EditionModules
    Basic License$30,0001

    Footnotes

    1. Per 20 Users Per Year

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Salesforce

    Starting Price

    $25 per month

    Editions & Modules

    Salesforce editions and modules pricing
    EditionModules
    Essentials$25.001
    Professional$75.002
    Enterprise$150.003
    Unlimited$300.004

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per user/Per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Infor

    We have been able to overcome any of the drawbacks we've found with Birst easily and it has fulfilled almost all of our analytic needs to date. Having seen their roadmap it would be highly unlikely we would move away from this platform any time soon. You simply can't beat the functionality that Birst provides for the price and the things I see coming out of the company solidify that our decision to choose Birst was the best possible choice. We have never regretted the decision.
    Read full review

    Salesforce

    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    Read full review

    Usability

    Infor

    I would like to see additional usability put into the ETL scripting. Recently, Birst added a nice function reference inline to formula creation which has kept me from having to return to documentation so much. The same in ETL would be very beneficial. The interface problems related to the Flex framework are being addressed in a rewrite to HTML 5, but for now they are still a hindrance to a higher usability rating.
    Read full review

    Salesforce

    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Read full review

    Reliability and Availability

    Infor

    We frequently experience -103 errors due to us using the Live Connect functionality, which does not seem to handle even minor interruptions in connectivity, and treats all future connection attempts or data requests as errors, even if the issue does not exist any longer
    Read full review

    Salesforce

    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Read full review

    Performance

    Infor

    Everything runs very fast and smoothly. The only process that I wish was faster would be processing the data after uploading new data or making changes to the existing data model. It can take 15-20 minutes (roughly) to upload and process new data once you start getting into 10's of millions of rows. Given my experience with how long it takes me to pull the same data using SQL Server Management Studio, I don't think Birst is unreasonably slow - but for me to give a higher rating, I would want it to be unreasonably fast
    Read full review

    Salesforce

    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Read full review

    Support Rating

    Infor

    When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team? In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days. Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
    Read full review

    Salesforce

    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Read full review

    In-Person Training

    Infor

    I have attended two different training sessions. The first one was my initial training on the system. It was well paced, clear and concise. If there were questions that were not able to be answered by the instructor, he took down the question and actually followed up and provided us a response quickly. The second session was specific to the dashboard and report design components. This training was very good though there were some attendants who had little or no experience and their questions slowed the class.
    Read full review

    Salesforce

    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Read full review

    Online Training

    Infor

    Although I found the online resources helpful, a lack of appropriate examples for certain tasks key to report creation and advanced modeling make the online training/documentation less than perfect. For an inexperienced BI professional, the online training would not enable a streamlined launch of the product.
    Read full review

    Salesforce

    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review

    Implementation Rating

    Infor

    Have clean data! Birst flexibility allows - Start small, then introduce functionality and complexity along the way. If you try to present all the functionality [bells and whistles] and wow them, but bad data is uncovered, the end user blames the new application and turns away.
    Read full review

    Salesforce

    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Read full review

    Alternatives Considered

    Infor

    During the vetting process, we looked at 14 different products (one of them internal) to see if they would fit our needs and whittled it down to this one over a three month period. We did not contact sales for all of them (sales sites were enough to rule out some), but did have a lot of demos with a significant portion of them and reviewed several of the major industry studies as well. We had representatives of both user interests/design and the technical backend on the evaluation process.
    The major features we were looking for a product that we could embed inside our own SaaS application, connect to a sharded Postgres database, had multitenancy and allowed for customer generated reports/ self-reporting. Some of the minor "nice to have" features we were looking at was scheduled reports, especially if we could plug it into our own scheduling system (for CAN-SPAM compliance), internationalization, and support.
    In the evaluation, Birst hit all of the must-haves and enough of the nice to haves that they made it down to our final two and the trial was the clincher to make it our final choice.
    Read full review

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Read full review

    Contract Terms and Pricing Model

    Infor

    No answers on this topic

    Salesforce

    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Read full review

    Scalability

    Infor

    we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
    Read full review

    Salesforce

    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Read full review

    Professional Services

    Infor

    No answers on this topic

    Salesforce

    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Read full review

    Return on Investment

    Infor

    • Being a manufacturing company we tend to lag behind technologically. But having all the data for different ERP systems in one place has been an eye opener for the executives. It has lessened the need to convert some legacy ERP systems.
    • Having such a simple reporting tool is a great asset to some of our sites that have traditionally had trouble gathering data from AS400 systems.
    Read full review

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Read full review

    Screenshots

    Add comparison