Likelihood to Recommend Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review TriNet is perfect for a smaller business or nonprofits that can't get competitive rates for health care. I can't really speak to larger businesses as I don't have comparison data, but even when we used a PEO in the past, we still were paying high rates. The savings were almost enough to offset the cost of having a PEO vs just a
Payroll service, but our employees appreciate the personal savings as well, as we were able to cover a larger portion of the cost due to the price difference. Specifically, our rates for most of our employees were cut in about half
Read full review Pros Payroll Processing (timely and accurate). Customer Service (dedicated account service representative, who gets to know your company's needs). Payroll Reports (accurate, timely, extensive, exhaustive, customizable). Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion). Read full review Extensive variety of benefit program plan designs and partners. Something for everyone. One stop shopping for all health and wellness benefits. Continue to add new offerings, such as access to Salary.com at a discount and access to Carta at a discount to manage employee stock programs. On top of compliance by state. Read full review Cons More reminder notifications would be great! A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places Read full review a better ATS - the current functionality is very limited. For an organization our size we more "power". I like to be able to run custom reports from the ATS as an example Reporting - there's a stack of standard reports but we need and want custom stop changing the layout. We don't care about the layout its the content that matters. get rid of the turtles or hippos or whatever they are Manager access. Let us give managers access to their employees info without having access to EVERYONE Be honest. If you cant do something, you cant do it. Let us know so we can make other plans and move on "I'll put a ticket in" = this is where your dreams go to fade away. See above Read full review Likelihood to Renew Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
Read full review This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
Read full review Usability It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
Read full review There is just so much information in the system and sometimes it is attached to other systems in a way that it's hard to know where to find things and a TriNet rep needs to walk you through finding it. Using chat they tend to copy and paste huge strings of instructions into the chat which is challenging to test while scrolling through all that text
Read full review Reliability and Availability Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review They used to be really good at this when I had a dedicated person. Now that it's a general customer service account, it's really gone downhill and I don't get responses at all sometimes
Read full review Performance We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review Pages load at a speed that isn't too fast or too slow. I never have to wait long, but it's not instantaneous
Read full review Support Rating I gave this rating because for the most part I am always responded to quickly. More recently there have been a couple of times where it has taken a couple of days for me to get a reply. I also said I would receive a call back same day and that did not happen. It eventually was handled. after a couple of days
Read full review I like TriNet's multi-layered support. We have dedicated support for payroll and platform, HR, and benefits. We also have an account manager we can contact when we need to escalate an issue or get additional help. The 24/7 chat support is also outstanding for smaller routine issues. All support at TriNet has been extremely responsive. We sometimes have complicated issues like restricted stock vesting, 83(b) elections and other matters and our dedicated support team always helps us do things correctly and on time.
Read full review In-Person Training All over the phone, but it was comprehensive.
Read full review it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
Read full review Online Training We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
Read full review Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
Read full review Implementation Rating The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
Read full review not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
Read full review Alternatives Considered I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review TriNet worked with our smaller employee headcount and offered coverage for both the US and Canada. And we switched from Insperity because of the cost savings which were significant. I liked Insperity but TriNet has been an excellent firm to work with as well.
Read full review Contract Terms and Pricing Model Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
Read full review I was not part of the process
Read full review Scalability We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
Read full review Cause it can be used as mentioned for sites and departments. Or even if employees work out of state and not at the HQ the the employer. Trinet makes is easy to do for payroll in other states as well.
Read full review Professional Services Not sure it was used or not as the implementation was completed before I started working for the company
Read full review Return on Investment When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now Employees love having the ability to easily view and verify their timecards prior to payroll submission. Read full review I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past. When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating. I like the way how I can upload a candidates resume seamlessly. Read full review ScreenShots