LogicMonitor vs. PRTG Network Monitor

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogicMonitor
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
LogicMonitor’s SaaS-based platform, LM Envision, enables observability across on-prem and multi-cloud environments. It provides IT and business teams operational visibility and predictability across their technologies and applications.N/A
PRTG
Score 8.9 out of 10
N/A
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.
$2,149
per year
Pricing
LogicMonitorPRTG Network Monitor
Editions & Modules
Enterprise
Contact sales team
Website Monitoring
Contact sales team
PRTG 500
$2,149
per year
Hosted 500
$2,149
per year
PRTG 1,000
$3,899
per year
Hosted 1000
$3,899
per year
PRTG 2,500
$8,099
per year
Hosted 2500
$8,099
per year
PRTG 5,000
$14,199
per year
Hosted 5000
$14,199
per year
PRTG 10000
$17,899
per year
PRTG Enterprise
Custom Pricing
subscription license
Offerings
Pricing Offerings
LogicMonitorPRTG
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOur platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.
More Pricing Information
Community Pulse
LogicMonitorPRTG Network Monitor
Considered Both Products
LogicMonitor
Chose LogicMonitor
Although I do like the interface of PRTG a little better, LogicMonitor has many positives such as the pricing model, customizable dashboards, and cloud based.
Chose LogicMonitor
PRTG is an OK platform to use for monitoring, however LogicMonitor is a far better platform to cover all aspects.

PRTG creates a lot of noise when it is not always necessary, as well as does not always update when you want it to right away when it polls to check if the check is …
Chose LogicMonitor
We currently use both Passler PRTG and Logic Monitor, we were looking for something to replace PRTG with and thought that we found the correct tool in Auvik. We quickly realized that Auvik was very easy to stand up, but once up it would take an army of engineers to configure …
Chose LogicMonitor
LogicMonitor really was beneficial due to its ease of use. PRTG is an excellent monitoring solution, but it does not integrate with Active Directory as well. WhatsUp Gold is also fairly easy to implement but was still internally hosted. Zabbix was still internally hosted at the …
Chose LogicMonitor
LogicMonitor has a ton more ways to customize and monitor specific processes or items that other products simply cannot do. We started monitoring applications and actually logging into them to verify everything from start to finish is fully monitored and is working properly. I …
Chose LogicMonitor
When looking for a monitoring tool, LogicMonitor was similar or better than all of them. We moved away from SolarWinds because of its inability to monitor other network environments and lack of a collector or probe type device that could collect remote data. PRTG was very …
Chose LogicMonitor
LogicMonitor was the most versatile and easy to deploy solution. The data from LogicMonitor could be integrated with our other platforms, so it became the source of truth.
Chose LogicMonitor
Domotz didnt cover all devices, for example MacOS devices. Which we dont have a lot of but are still critical to monitor on our network. Solarwinds Network Device monitoring was free and great, however the display was a bit much. Also had a lot of stuff we didnt really need to …
Chose LogicMonitor
Logic Monitor is not a near to the Solarwinds,
Chose LogicMonitor
This is not an exhaustive list of all products we have previously evaluated. All of these likely have specific use-cases where they would be appropriate choices. In our evaluations, we've felt that LogicMonitor best fit the requirements of our use-case/s than the competition.
Chose LogicMonitor
We reviewed a couple of products before making the decision to go with LogicMonitor. ManageEngine had a solid product but lacked the cloud feature. Overall the cost was less, but it would be expensive to maintain server hardware. Support was lacking as you do not get great …
Chose LogicMonitor
LogicMonitor beats all other products that we have tried. The dashboards, reports, and the amount of points that can be monitored is massively out of the way of the competition.
Chose LogicMonitor
Spectrum was used as a standalone system. The server is located inhouse and stored and pollers set to all clients network in order to monitor, this proved to be costly and time consuming. LogicMonitor utilizing the cloud based services provides less hardware to use and less …
Chose LogicMonitor
LogicMonitor is much easier to configure and use than the other solutions we looked at. Very easy to customize and fit our environment. The others felt more rigid. LogicMonitor also fully integrates into our ticketing system so that was a very big plus. It has the ability to …
Chose LogicMonitor
The LM interface is much easier to use than the other products I demoed. The dashboards are more elegant, especially when being displayed in hallways where executives may walk by. The startup time was minimal to get fully implemented. Azure AD integration made SSO very simple …
Chose LogicMonitor
Easier to use, better support.
Chose LogicMonitor
LogicMonitor beats all of the competition as long as the environment can be monitored from the cloud. They do not currently have an option to monitor systems on an air-gap network, where other self-hosted tools could be used. LogicMonitor nearly eliminates the time spent …
PRTG
Chose PRTG Network Monitor
The native iOS apps and desktop apps for alerts and easy visibility set PRTG Network Monitor apart from others. Websites are available with the others and Checkmk has connections to telegram or splunk to get push notifications, but not as easy to see the whole organization at …
Chose PRTG Network Monitor
PRTG is a light weight Network Fault and performance monitoring tool with low cost and lower server specification. Although it is light weight still it covers all required network fault and performance monitoring parameters out of the box and also allows you to customize …
Top Pros
Top Cons
Features
LogicMonitorPRTG Network Monitor
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
LogicMonitor
-
Ratings
PRTG Network Monitor
8.1
64 Ratings
1% below category average
Automated network device discovery00 Ratings8.257 Ratings
Network monitoring00 Ratings9.563 Ratings
Baseline threshold calculation00 Ratings7.954 Ratings
Alerts00 Ratings9.064 Ratings
Network capacity planning00 Ratings7.345 Ratings
Packet capture analysis00 Ratings6.733 Ratings
Network mapping00 Ratings7.945 Ratings
Customizable reports00 Ratings7.954 Ratings
Wireless infrastructure monitoring00 Ratings8.146 Ratings
Hardware health monitoring00 Ratings8.961 Ratings
Best Alternatives
LogicMonitorPRTG Network Monitor
Small Businesses
Pulseway
Pulseway
Score 9.5 out of 10
NinjaOne
NinjaOne
Score 9.2 out of 10
Medium-sized Companies
Icinga
Icinga
Score 7.7 out of 10
Nmap
Nmap
Score 9.9 out of 10
Enterprises
Foglight
Foglight
Score 9.9 out of 10
Nmap
Nmap
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogicMonitorPRTG Network Monitor
Likelihood to Recommend
9.1
(170 ratings)
9.2
(64 ratings)
Likelihood to Renew
6.6
(8 ratings)
9.0
(4 ratings)
Usability
8.3
(29 ratings)
9.3
(4 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.2
(109 ratings)
8.0
(18 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
9.5
(16 ratings)
9.0
(1 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.4
(5 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Professional Services
7.6
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LogicMonitorPRTG Network Monitor
Likelihood to Recommend
LogicMonitor
Well Suited to: - MSPs with multiple clients - Network segmentation where a single device can't communicate to everything and collection devices are needed in each environment Not well suited for: - Management functions that would need to change settings on a device - Self contained environments with no outside network access
Read full review
Paessler
It is well suited for an environment that deploys networking equipment and is needing monitoring 24/7. It works well to deliver real time data and alerts that are suited for taking action and notifying groups of members. It is less appropriate for use cases that involve only a few devices that don’t have dedicated teams looking for problems or uptime.
Read full review
Pros
LogicMonitor
  • LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
  • We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
  • LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
  • LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.
Read full review
Paessler
  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Read full review
Cons
LogicMonitor
  • Because of the rapid change in technology, maintaining DataSources to the most current level can be time-consuming for staff.
  • The network discovery and mapping capabilities are not as robust when compared to other solutions
  • While it can back-up configuration files on devices, it does not have the ability to push or modify configuration files back to devices.
Read full review
Paessler
  • Licensing on a per entity basis can be cumbersome for devices which have a ton of monitoring points like network switches\routers. Each sensor may count against a license, which could be a lot of you were monitoring every TX\RX of an SFP for example
  • A better method to easily template\copy monitors across devices
  • The navigation in the web GUI could be a little more straightforward in terms of the hierarchy
Read full review
Likelihood to Renew
LogicMonitor
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
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Paessler
I would renew it because the platform has brought us many technical and economic benefits that make the cost-benefit ratio very good. Additionally, to do so does not require large investments in training, licensing or infrastructure, and at the administration level, extensive knowledge is not required to be able to bear it.
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Usability
LogicMonitor
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
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Paessler
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
Read full review
Support Rating
LogicMonitor
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
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Paessler
PRTG does everything we need it to do and more. Ease of use, ease of management and maintenance and clarity of monitoring of hundreds of different types of device and service gives this a large advantage over other products on the market that I have tried. I would definitely recommend it to anyone who needs a network monitoring product in their environment and even to people who don't know they need a solution yet!
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In-Person Training
LogicMonitor
Add good training
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Paessler
No answers on this topic
Online Training
LogicMonitor
The training is good but room to improve
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Paessler
No answers on this topic
Implementation Rating
LogicMonitor
We found the LogicMonitor documentation and online guides to be up to date and easy to follow. During our pre-sale proof of concept phase, we learned the basics of creating import CSV files and had the bulk of our devices added the first day. After the purchase, we used the professional services to get training on the entire system and help customizing everything to meet our needs. We also made use of the available certification online training courses for our power users to get them comfortable with the system.
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Paessler
It's very important that de project's teams have different member of the TI. We have learned too late the importa of Security Analyst at the design architecture moment. We have to rebuild part of the implementation for made this big mistake.
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Alternatives Considered
LogicMonitor
During the evaluation process we looked a number of other solutions, a detailed technically analysis was carried out to map functionlity, deployment and scalabilty across the solutions. The primary areas that LogicMonitor succeeded are around the simplicity of deployment, scalability and to a lesser extent cost. Of the alternative products, Datadog is a better solution if your focus is on APM. However it will be harder to manage in a scaling MSP environment.
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Paessler
PRTG offers more versatility in monitoring when compared to the other solutions we tested. The other solutions were also limited as far as customization options, which made them less adaptable to our networks. When compared to Auvik, for instance, we prefer PRTG as it offers immediate notifications through the desktop client - not limited to email notifications as with Auvik. We also appreciate the fact that PRTG can be self/on-prem hosted vs Auvik's cloud model. This makes for an easier deployment and less firewall adjustments to allow traffic to cloud-hosted solutions.
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Contract Terms and Pricing Model
LogicMonitor
Pricing seems to be getting more and more aggressive, I worry that it's going to turn into ServiceNow or SAP and everything minor feature will be an extreme cost that prices out us and our customers
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Paessler
No answers on this topic
Professional Services
LogicMonitor
Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
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Paessler
No answers on this topic
Return on Investment
LogicMonitor
  • definitely adds a good amount of cost to any account which is not easy to sell to SMBs
  • it does give a piece of mind knowing that everything is monitored and alerts will go out before users know something is not working
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Paessler
  • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
  • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
  • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Read full review
ScreenShots

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.