What users are saying about
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Top Rated
597 Ratings
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Top Rated
283 Ratings

NICE CXone (formerly NICE inContact)

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Top Rated
597 Ratings
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Score 8.3 out of 100

UKG Ready

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Top Rated
283 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

NICE CXone (formerly NICE inContact)

[NICE CXone (formerly NICE inContact)] has always been a huge help in terms of being able to prepare myself for who I am going to be receiving a call from. There is a feature that notifies you about what kind of customer is calling before you receive the call so it helps me mentally prepare myself for the kind of scenario that is going to be brought to my attention.
Edward Oberlton | TrustRadius Reviewer

UKG Ready

I feel UKG Ready is for a larger business that wants the customization and is ever-changing. There are many reports and options that will help a larger business plus numbers, etc.. I honestly feel like smaller business, 25 or less, really wouldn't benefits much from this software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

NICE CXone (formerly NICE inContact)
8.1
UKG Ready
Agent dashboard
NICE CXone (formerly NICE inContact)
8.3
UKG Ready
Validate callers
NICE CXone (formerly NICE inContact)
8.3
UKG Ready
Outbound response
NICE CXone (formerly NICE inContact)
8.2
UKG Ready
Call forwarding
NICE CXone (formerly NICE inContact)
8.4
UKG Ready
Click-to-call (CTC)
NICE CXone (formerly NICE inContact)
8.5
UKG Ready
Warm transfer
NICE CXone (formerly NICE inContact)
8.5
UKG Ready
Predictive dialing
NICE CXone (formerly NICE inContact)
7.4
UKG Ready
Interactive voice response
NICE CXone (formerly NICE inContact)
8.0
UKG Ready
REST APIs
NICE CXone (formerly NICE inContact)
7.8
UKG Ready
Call scripts
NICE CXone (formerly NICE inContact)
8.0
UKG Ready
Call tracking
NICE CXone (formerly NICE inContact)
8.3
UKG Ready
Multichannel integration
NICE CXone (formerly NICE inContact)
7.9
UKG Ready
CRM software integration
NICE CXone (formerly NICE inContact)
7.9
UKG Ready

Workforce Optimization (WFO)

NICE CXone (formerly NICE inContact)
8.3
UKG Ready
Inbound call routing
NICE CXone (formerly NICE inContact)
8.5
UKG Ready
Omnichannel inbound routing
NICE CXone (formerly NICE inContact)
8.3
UKG Ready
Recording
NICE CXone (formerly NICE inContact)
8.5
UKG Ready
Quality management
NICE CXone (formerly NICE inContact)
8.5
UKG Ready
Call analytics
NICE CXone (formerly NICE inContact)
8.4
UKG Ready
Historical reporting
NICE CXone (formerly NICE inContact)
8.3
UKG Ready
Live reporting
NICE CXone (formerly NICE inContact)
8.4
UKG Ready
Customer surveys
NICE CXone (formerly NICE inContact)
7.9
UKG Ready
Customer interaction analytics
NICE CXone (formerly NICE inContact)
8.0
UKG Ready

Human Resource Management

NICE CXone (formerly NICE inContact)
UKG Ready
7.3
Employee demographic data
NICE CXone (formerly NICE inContact)
UKG Ready
8.5
Employment history
NICE CXone (formerly NICE inContact)
UKG Ready
7.5
Job profiles and administration
NICE CXone (formerly NICE inContact)
UKG Ready
7.5
Workflow for transfers, promotions, pay raises, etc.
NICE CXone (formerly NICE inContact)
UKG Ready
7.1
Organizational charting
NICE CXone (formerly NICE inContact)
UKG Ready
6.5
Organization and location management
NICE CXone (formerly NICE inContact)
UKG Ready
6.7
Compliance data (COBRA, OSHA, etc.)
NICE CXone (formerly NICE inContact)
UKG Ready
7.1

Payroll Management

NICE CXone (formerly NICE inContact)
UKG Ready
8.1
Pay calculation
NICE CXone (formerly NICE inContact)
UKG Ready
8.3
Support for external payroll vendors
NICE CXone (formerly NICE inContact)
UKG Ready
7.8
Off-cycle/On-Demand payment
NICE CXone (formerly NICE inContact)
UKG Ready
8.4
Benefit plan administration
NICE CXone (formerly NICE inContact)
UKG Ready
7.8
Direct deposit files
NICE CXone (formerly NICE inContact)
UKG Ready
8.7
Salary revision and increment management
NICE CXone (formerly NICE inContact)
UKG Ready
7.4

Leave and Attendance Management

NICE CXone (formerly NICE inContact)
UKG Ready
7.5
Approval workflow
NICE CXone (formerly NICE inContact)
UKG Ready
7.6
Balance details
NICE CXone (formerly NICE inContact)
UKG Ready
7.5
Annual carry-forward and encashment
NICE CXone (formerly NICE inContact)
UKG Ready
7.4

Employee Self Service

NICE CXone (formerly NICE inContact)
UKG Ready
7.9
View and generate pay and benefit information
NICE CXone (formerly NICE inContact)
UKG Ready
8.2
Update personal information
NICE CXone (formerly NICE inContact)
UKG Ready
8.4
View company policy documentation
NICE CXone (formerly NICE inContact)
UKG Ready
7.7
View job history
NICE CXone (formerly NICE inContact)
UKG Ready
7.5

Asset Management

NICE CXone (formerly NICE inContact)
UKG Ready
7.1
Tracking of all physical assets
NICE CXone (formerly NICE inContact)
UKG Ready
7.1

HR Reporting

NICE CXone (formerly NICE inContact)
UKG Ready
7.6
Report builder
NICE CXone (formerly NICE inContact)
UKG Ready
7.7
Pre-built reports
NICE CXone (formerly NICE inContact)
UKG Ready
7.6

Onboarding

NICE CXone (formerly NICE inContact)
UKG Ready
6.9
New hire portal
NICE CXone (formerly NICE inContact)
UKG Ready
6.9
Manager tracking tools
NICE CXone (formerly NICE inContact)
UKG Ready
7.0

Performance and Goals

NICE CXone (formerly NICE inContact)
UKG Ready
6.5
Individual goal setting
NICE CXone (formerly NICE inContact)
UKG Ready
6.6
Performance tracking
NICE CXone (formerly NICE inContact)
UKG Ready
6.5

Performance Management

NICE CXone (formerly NICE inContact)
UKG Ready
6.8
Performance plans
NICE CXone (formerly NICE inContact)
UKG Ready
6.7
Performance improvement plans
NICE CXone (formerly NICE inContact)
UKG Ready
6.5
Review status tracking
NICE CXone (formerly NICE inContact)
UKG Ready
6.9
Review reminders
NICE CXone (formerly NICE inContact)
UKG Ready
7.3
Multiple review frequency
NICE CXone (formerly NICE inContact)
UKG Ready
6.6

Succession Planning

NICE CXone (formerly NICE inContact)
UKG Ready
6.2
Create succession plans/pools
NICE CXone (formerly NICE inContact)
UKG Ready
6.2

Recruiting / ATS

NICE CXone (formerly NICE inContact)
UKG Ready
6.5
Job Requisition Management
NICE CXone (formerly NICE inContact)
UKG Ready
6.8
Company Website Posting
NICE CXone (formerly NICE inContact)
UKG Ready
6.8
Publish to Social Media
NICE CXone (formerly NICE inContact)
UKG Ready
5.8
Job Search Site Posting
NICE CXone (formerly NICE inContact)
UKG Ready
6.5
Duplicate Candidate Prevention
NICE CXone (formerly NICE inContact)
UKG Ready
6.2
Applicant Tracking
NICE CXone (formerly NICE inContact)
UKG Ready
6.5
Notifications and Alerts
NICE CXone (formerly NICE inContact)
UKG Ready
7.1

Pros

NICE CXone (formerly NICE inContact)

  • The quality of the calls are great, i rarely have to report any type of call issues
  • The admin portal is very organized and it makes it easier to find information about users and stations
  • The prebuilt reports that it has are very useful when it comes to assisting users in regards to finding information
Jose Turcios | TrustRadius Reviewer

UKG Ready

  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
Anonymous | TrustRadius Reviewer

Cons

NICE CXone (formerly NICE inContact)

  • When making a manual outbound it would be nice to be able to enter the number and just hit "enter" instead of having to hover with the mouse, wait for the dialing prompt to appear then click it.
  • It would be nice if NICE CXone didn't send you a new call while you're entering a manual outbound number.
  • When scheduling a callback, NICE CXone will kick you out of that record/callback schedule screen before you can complete scheduling if a call comes in while scheduling the call.
  • When scheduling a call, it would be nice to just enter the time instead of having to click on the hour then enter it, click on the minutes, and hope that you click on the right spot. If you don't click on the right spot, you'll have to get super close to the screen to hit the right spot to enter the minutes.
Anonymous | TrustRadius Reviewer

UKG Ready

  • Customer support. I do not like the idea of not being able to call someone with a quick question without adding a case. Waiting for someone to call you back is not helpful at all. Chat line is mostly off-line
  • SMA is relatively new to Kronos's Platform. I really felt like we were not fully trained on the system. We were not able to train our staff well either. I would really like to see short clip videos that we are able to share with new employees. I don't have time to read long documents which I find is a lot of what is on the training portal.
Sheila Toney | TrustRadius Reviewer

Likelihood to Renew

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.6
Based on 15 answers
I will highly use inContact Cxone even if I am at a different company because, as I mentioned before, inContact makes it easy to manage, view reports, modify skills, and multitask. Also, it does not freeze, it is easy to resolve any issue, and easy to log in.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 9.0
Based on 9 answers
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Mike Tynes | TrustRadius Reviewer

Usability

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.5
Based on 365 answers
NICE [CXone (formerly NICE inContact)] is a great and safe tool for the entire company, but it still needs some adjustments like not needing to put the country code before every call, but putting everything together, NICE [CXone] surpassed expectations.
Ana Gomes | TrustRadius Reviewer

UKG Ready

UKG Ready 8.0
Based on 23 answers
Somethings are very easy to do, however somethings are very clunky. For many things such as time change requests and approvals it would be nice to see the timesheet as you are making the request rather than having to remember what was on there. It does require a general technical base that some of our bus and custodial staff do not have.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.2
Based on 4 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 9.1
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

Performance

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.0
Based on 4 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 8.7
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

Support Rating

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Kevin Lintner | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 121 answers
The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.
Anonymous | TrustRadius Reviewer

In-Person Training

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 7.0
Based on 3 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 6.0
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

Online Training

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.3
Based on 3 answers
good stuff available online help section
Somveer Singh | TrustRadius Reviewer

UKG Ready

UKG Ready 8.1
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

Implementation Rating

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 8.2
Based on 7 answers
It took a while for the implementation but in our company was all good because we got the best people to handle the implementation. They were able to handle any questions or issues that users asked regarding the new tasks. At the moment, we are all good with this software.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 6.2
Based on 8 answers
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NICE CXone (formerly NICE inContact)

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
Anonymous | TrustRadius Reviewer

UKG Ready

Kronos definitely beats out the competition in terms of user-friendly features and simple "it works" functionality. We tried using several other payroll suites including Paychex and found they were lacking in a number of areas especially in terms of user interface. Our employees literally groan when they remember using these older systems, they absolutely love Kronos in comparison.
Clinton Verley | TrustRadius Reviewer

Scalability

NICE CXone (formerly NICE inContact)

NICE CXone (formerly NICE inContact) 6.7
Based on 4 answers
The scalability is awesome because of the multiple uses it is able at performing for users. A large organization with several user can use this product in the same fashion that a smaller organization could. I believe the larger organization would see more benefits because of the users ability between communication coworkers
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 9.1
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

Return on Investment

NICE CXone (formerly NICE inContact)

  • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
  • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
  • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Gordon Ng | TrustRadius Reviewer

UKG Ready

  • Managers have easy access to people/hours/earnings to better manage budgets - once we implement Scheduler, we'll take it to the next level.
  • Managers and employees can self-serve in ways not possible before - we eliminated 95% of paper processes during our implementation.
Ann Mitchell | TrustRadius Reviewer

Screenshots

Pricing Details

NICE CXone (formerly NICE inContact)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Ready

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

NICE CXone (formerly NICE inContact)
8.3
UKG Ready
7.8

Likelihood to Renew

NICE CXone (formerly NICE inContact)
8.6
UKG Ready
9.0

Usability

NICE CXone (formerly NICE inContact)
8.5
UKG Ready
8.0

Reliability and Availability

NICE CXone (formerly NICE inContact)
7.2
UKG Ready
9.1

Performance

NICE CXone (formerly NICE inContact)
8.0
UKG Ready
8.7

Support Rating

NICE CXone (formerly NICE inContact)
7.4
UKG Ready
7.9

In-Person Training

NICE CXone (formerly NICE inContact)
7.0
UKG Ready
6.0

Online Training

NICE CXone (formerly NICE inContact)
8.3
UKG Ready
8.1

Implementation Rating

NICE CXone (formerly NICE inContact)
8.2
UKG Ready
6.2

Scalability

NICE CXone (formerly NICE inContact)
6.7
UKG Ready
9.1

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