What users are saying about
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Top Rated
752 Ratings
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Top Rated
320 Ratings

NICE CXone

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Top Rated
752 Ratings
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Score 8.5 out of 100

UKG Ready

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Top Rated
320 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Contact Center Software

    8.3

    NICE CXone

    83%

    UKG Ready

    Feature Set Not Supported
    N/A
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    8.5
    85%
    507 Ratings
    N/A
    0 Ratings

    Validate callers

    8.5
    85%
    432 Ratings
    N/A
    0 Ratings

    Outbound response

    8.4
    84%
    448 Ratings
    N/A
    0 Ratings

    Call forwarding

    8.5
    85%
    405 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    8.7
    87%
    367 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.7
    87%
    480 Ratings
    N/A
    0 Ratings

    Predictive dialing

    7.9
    79%
    294 Ratings
    N/A
    0 Ratings

    Interactive voice response

    8.3
    83%
    338 Ratings
    N/A
    0 Ratings

    REST APIs

    8.0
    80%
    270 Ratings
    N/A
    0 Ratings

    Call scripts

    8.2
    82%
    286 Ratings
    N/A
    0 Ratings

    Call tracking

    8.4
    84%
    460 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.3
    83%
    325 Ratings
    N/A
    0 Ratings

    CRM software integration

    8.2
    82%
    329 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.5

    NICE CXone

    85%

    UKG Ready

    Feature Set Not Supported
    N/A
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    8.6
    86%
    465 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    8.5
    85%
    336 Ratings
    N/A
    0 Ratings

    Recording

    8.6
    86%
    448 Ratings
    N/A
    0 Ratings

    Quality management

    8.6
    86%
    435 Ratings
    N/A
    0 Ratings

    Call analytics

    8.6
    86%
    441 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.4
    84%
    433 Ratings
    N/A
    0 Ratings

    Live reporting

    8.6
    86%
    418 Ratings
    N/A
    0 Ratings

    Customer surveys

    8.4
    84%
    272 Ratings
    N/A
    0 Ratings

    Customer interaction analytics

    8.3
    83%
    285 Ratings
    N/A
    0 Ratings

    Human Resource Management

    NICE CXone

    Feature Set Not Supported
    N/A
    7.4

    UKG Ready

    74%
    UKG Ready ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.5
    85%
    130 Ratings

    Employment history

    N/A
    0 Ratings
    7.7
    77%
    126 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    7.6
    76%
    124 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    7.2
    72%
    116 Ratings

    Organizational charting

    N/A
    0 Ratings
    6.5
    65%
    93 Ratings

    Organization and location management

    N/A
    0 Ratings
    7.0
    70%
    113 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    7.2
    72%
    92 Ratings

    Payroll Management

    NICE CXone

    Feature Set Not Supported
    N/A
    7.9

    UKG Ready

    79%
    UKG Ready ranks higher in 6/6 features

    Pay calculation

    N/A
    0 Ratings
    8.2
    82%
    135 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    7.7
    77%
    82 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    7.8
    78%
    44 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    7.9
    79%
    103 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.6
    86%
    104 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    7.2
    72%
    99 Ratings

    Leave and Attendance Management

    NICE CXone

    Feature Set Not Supported
    N/A
    7.4

    UKG Ready

    74%
    UKG Ready ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    7.6
    76%
    120 Ratings

    Balance details

    N/A
    0 Ratings
    7.5
    75%
    127 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    7.1
    71%
    110 Ratings

    Employee Self Service

    NICE CXone

    Feature Set Not Supported
    N/A
    7.9

    UKG Ready

    79%
    UKG Ready ranks higher in 4/4 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    8.2
    82%
    121 Ratings

    Update personal information

    N/A
    0 Ratings
    8.3
    83%
    126 Ratings

    View company policy documentation

    N/A
    0 Ratings
    7.7
    77%
    103 Ratings

    View job history

    N/A
    0 Ratings
    7.5
    75%
    105 Ratings

    Asset Management

    NICE CXone

    Feature Set Not Supported
    N/A
    7.1

    UKG Ready

    71%
    UKG Ready ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    7.1
    71%
    51 Ratings

    HR Reporting

    NICE CXone

    Feature Set Not Supported
    N/A
    7.6

    UKG Ready

    76%
    UKG Ready ranks higher in 2/2 features

    Report builder

    N/A
    0 Ratings
    7.7
    77%
    136 Ratings

    Pre-built reports

    N/A
    0 Ratings
    7.5
    75%
    136 Ratings

    Onboarding

    NICE CXone

    Feature Set Not Supported
    N/A
    6.6

    UKG Ready

    66%
    UKG Ready ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    6.8
    68%
    89 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    6.5
    65%
    71 Ratings

    Performance and Goals

    NICE CXone

    Feature Set Not Supported
    N/A
    6.3

    UKG Ready

    63%
    UKG Ready ranks higher in 2/2 features

    Individual goal setting

    N/A
    0 Ratings
    6.3
    63%
    45 Ratings

    Performance tracking

    N/A
    0 Ratings
    6.4
    64%
    51 Ratings

    Performance Management

    NICE CXone

    Feature Set Not Supported
    N/A
    7.1

    UKG Ready

    71%
    UKG Ready ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    6.9
    69%
    60 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    6.8
    68%
    55 Ratings

    Review status tracking

    N/A
    0 Ratings
    7.3
    73%
    60 Ratings

    Review reminders

    N/A
    0 Ratings
    7.7
    77%
    62 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    6.8
    68%
    48 Ratings

    Succession Planning

    NICE CXone

    Feature Set Not Supported
    N/A
    5.3

    UKG Ready

    53%
    UKG Ready ranks higher in 1/1 features

    Create succession plans/pools

    N/A
    0 Ratings
    5.3
    53%
    18 Ratings

    Recruiting / ATS

    NICE CXone

    Feature Set Not Supported
    N/A
    7.1

    UKG Ready

    71%
    UKG Ready ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    7.2
    72%
    59 Ratings

    Company Website Posting

    N/A
    0 Ratings
    7.3
    73%
    59 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    6.5
    65%
    43 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    7.2
    72%
    42 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    6.8
    68%
    46 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    6.8
    68%
    62 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    7.6
    76%
    66 Ratings

    Attribute Ratings

    • NICE CXone is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
    • UKG Ready is rated higher in 7 areas: Likelihood to Renew, Availability, Performance, Support Rating, In-Person Training, Online Training, Product Scalability

    Likelihood to Recommend

    8.5

    NICE CXone

    85%
    543 Ratings
    7.8

    UKG Ready

    78%
    169 Ratings

    Likelihood to Renew

    6.5

    NICE CXone

    65%
    21 Ratings
    9.0

    UKG Ready

    90%
    11 Ratings

    Usability

    8.7

    NICE CXone

    87%
    529 Ratings
    7.8

    UKG Ready

    78%
    47 Ratings

    Availability

    5.5

    NICE CXone

    55%
    7 Ratings
    9.5

    UKG Ready

    95%
    4 Ratings

    Performance

    8.1

    NICE CXone

    81%
    7 Ratings
    9.2

    UKG Ready

    92%
    14 Ratings

    Support Rating

    7.4

    NICE CXone

    74%
    6 Ratings
    7.5

    UKG Ready

    75%
    123 Ratings

    In-Person Training

    5.9

    NICE CXone

    59%
    4 Ratings
    7.7

    UKG Ready

    77%
    2 Ratings

    Online Training

    7.8

    NICE CXone

    78%
    5 Ratings
    8.5

    UKG Ready

    85%
    2 Ratings

    Implementation Rating

    8.1

    NICE CXone

    81%
    9 Ratings
    6.8

    UKG Ready

    68%
    11 Ratings

    Product Scalability

    6.5

    NICE CXone

    65%
    7 Ratings
    9.5

    UKG Ready

    95%
    2 Ratings

    Likelihood to Recommend

    NICE CXone

    Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.
    Anonymous | TrustRadius Reviewer

    UKG Ready

    UKG Ready is well suited for multi-location companies that are in jurisdictions as it provides a great platform for company-wide communication while also still having very clear options for location-based customizations that are required legally. I would say that it's been extremely effective for us as a company that has grown from ~400 employees when we implemented to over 500 in the past year, and it's been instrumental in giving us the ability to grow. I think UKG Ready is not well suited for small companies that have fewer than 50 employees due to the high PEPM cost.
    Lexi Papastamos, aPHR | TrustRadius Reviewer

    Pros

    NICE CXone

    • Made work from home easy - We just have to login and start calling - No landlines.
    • Easy to extract daily, monthly reports from NICE [CXone] web app.
    • Easy to monitor agents online - who is logged in and who is not.
    • Fast and reliable - Just need internet.
    Charanjeet Singh | TrustRadius Reviewer

    UKG Ready

    • Streamlines the process between HR and payroll. Each team can quickly see and share information.
    • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
    • Appearance -The system is easy to use and attractive for users.
    • The payroll process specifically is very well laid out.
    • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
    Anonymous | TrustRadius Reviewer

    Cons

    NICE CXone

    • Occasionally the server will disconnect and we lose phone functionality.
    • Calls get "stuck" in the queue when they don't exist.
    • Can't remove commitments very easily when they are made.
    • Kicks you out after 2 hours. Making it annoying how you have to log back in.
    Anonymous | TrustRadius Reviewer

    UKG Ready

    • Recruitment module is clunky for hiring managers, people who are not administrators.
    • Some of the setups don't make sense when administering - for example managing multiple pay rates.
    • Some of our integrations do not work properly and it is difficult to get a UKG Ready person to work through it with the 3rd party partner.
    Sara Tilkens | TrustRadius Reviewer

    Pricing Details

    NICE CXone

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    UKG Ready

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    Likelihood to Renew

    NICE CXone

    NICE CXone 6.5
    Based on 21 answers
    Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
    Vinicius Leite | TrustRadius Reviewer

    UKG Ready

    UKG Ready 9.0
    Based on 11 answers
    We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
    Mike Tynes | TrustRadius Reviewer

    Usability

    NICE CXone

    NICE CXone 8.7
    Based on 529 answers
    In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.
    Loreto Destura | TrustRadius Reviewer

    UKG Ready

    UKG Ready 7.8
    Based on 47 answers
    The improvements have made some of my previous challenges easier...the new layout definitely makes it easier and you can toggle between different views. Some of the new features in recruitment have made things easier for our hiring managers...they really seem to like these features.
    Sandy Weiland | TrustRadius Reviewer

    Reliability and Availability

    NICE CXone

    NICE CXone 5.5
    Based on 7 answers
    NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
    Anonymous | TrustRadius Reviewer

    UKG Ready

    UKG Ready 9.5
    Based on 4 answers
    The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
    Aaron Ward | TrustRadius Reviewer

    Performance

    NICE CXone

    NICE CXone 8.1
    Based on 7 answers
    NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
    Anonymous | TrustRadius Reviewer

    UKG Ready

    UKG Ready 9.2
    Based on 14 answers
    We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
    Mary Quade | TrustRadius Reviewer

    Support Rating

    NICE CXone

    NICE CXone 7.4
    Based on 6 answers
    inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
    Kevin Lintner | TrustRadius Reviewer

    UKG Ready

    UKG Ready 7.5
    Based on 123 answers
    If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    NICE CXone

    NICE CXone 5.9
    Based on 4 answers
    It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
    Anonymous | TrustRadius Reviewer

    UKG Ready

    UKG Ready 7.7
    Based on 2 answers
    Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
    Aaron Ward | TrustRadius Reviewer

    Online Training

    NICE CXone

    NICE CXone 7.8
    Based on 5 answers
    I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
    Dailson Laurentino | TrustRadius Reviewer

    UKG Ready

    UKG Ready 8.5
    Based on 2 answers
    Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
    Aaron Ward | TrustRadius Reviewer

    Implementation Rating

    NICE CXone

    NICE CXone 8.1
    Based on 9 answers
    In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
    Dailson Laurentino | TrustRadius Reviewer

    UKG Ready

    UKG Ready 6.8
    Based on 11 answers
    Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    NICE CXone

    Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
    Anonymous | TrustRadius Reviewer

    UKG Ready

    Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products, like UKG Ready, when our organization separated from local government and became a stand-alone entity. UKG Ready's integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.
    Troy Valenzuela | TrustRadius Reviewer

    Scalability

    NICE CXone

    NICE CXone 6.5
    Based on 7 answers
    As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
    Vinicius Leite | TrustRadius Reviewer

    UKG Ready

    UKG Ready 9.5
    Based on 2 answers
    Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
    Aaron Ward | TrustRadius Reviewer

    Return on Investment

    NICE CXone

    • It impacts our company daily as we utilize NICE CXone services every day, 24/7.
    • It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
    • The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
    Gordon Ng | TrustRadius Reviewer

    UKG Ready

    • Positive: We have had better reporting with UKG Ready.
    • Negative: We still have no benefit integration with our external benefit administrator after 2 years on the UKG Ready Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
    • Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG Ready does.
    • Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
    • Negative: Quarterly and year-end closeouts are 3rd business days, which is not always possible. Very inflexible in regards to this. Even when it is done timely, we get random notices and charges that it was not done even though we can prove it was.
    • Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
    Jennifer O'Brien | TrustRadius Reviewer

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