NICE CXone vs UKG Ready

What users are saying about

Watch Demo

Score 8.5 out of 10

Based on 752 reviews and ratings

Watch Demo

Score 7.9 out of 10

Based on 320 reviews and ratings

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Feature Set Ratings

Contact Center Software

8.3

NICE CXone

83%

UKG Ready

Feature Set Not Supported

N/A

NICE CXone ranks higher in 13/13 features

Agent dashboard

8.5

85%

507 Ratings

N/A

0 Ratings

Validate callers

8.5

85%

432 Ratings

N/A

0 Ratings

Outbound response

8.4

84%

448 Ratings

N/A

0 Ratings

Call forwarding

8.5

85%

405 Ratings

N/A

0 Ratings

Click-to-call (CTC)

8.7

87%

367 Ratings

N/A

0 Ratings

Warm transfer

8.7

87%

480 Ratings

N/A

0 Ratings

Predictive dialing

7.9

79%

294 Ratings

N/A

0 Ratings

Interactive voice response

8.3

83%

338 Ratings

N/A

0 Ratings

REST APIs

8.0

80%

270 Ratings

N/A

0 Ratings

Call scripts

8.2

82%

286 Ratings

N/A

0 Ratings

Call tracking

8.4

84%

460 Ratings

N/A

0 Ratings

Multichannel integration

8.3

83%

325 Ratings

N/A

0 Ratings

CRM software integration

8.2

82%

329 Ratings

N/A

0 Ratings

Workforce Optimization (WFO)

8.5

NICE CXone

85%

UKG Ready

Feature Set Not Supported

N/A

NICE CXone ranks higher in 9/9 features

Inbound call routing

8.6

86%

465 Ratings

N/A

0 Ratings

Omnichannel inbound routing

8.5

85%

336 Ratings

N/A

0 Ratings

Recording

8.6

86%

448 Ratings

N/A

0 Ratings

Quality management

8.6

86%

435 Ratings

N/A

0 Ratings

Call analytics

8.6

86%

441 Ratings

N/A

0 Ratings

Historical reporting

8.4

84%

433 Ratings

N/A

0 Ratings

Live reporting

8.6

86%

418 Ratings

N/A

0 Ratings

Customer surveys

8.4

84%

272 Ratings

N/A

0 Ratings

Customer interaction analytics

8.3

83%

285 Ratings

N/A

0 Ratings

Human Resource Management

NICE CXone

Feature Set Not Supported

N/A

7.4

UKG Ready

74%

UKG Ready ranks higher in 7/7 features

Employee demographic data

N/A

0 Ratings

8.5

85%

130 Ratings

Employment history

N/A

0 Ratings

7.7

77%

126 Ratings

Job profiles and administration

N/A

0 Ratings

7.6

76%

124 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A

0 Ratings

7.2

72%

116 Ratings

Organizational charting

N/A

0 Ratings

6.5

65%

93 Ratings

Organization and location management

N/A

0 Ratings

7.0

70%

113 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A

0 Ratings

7.2

72%

92 Ratings

Payroll Management

NICE CXone

Feature Set Not Supported

N/A

7.9

UKG Ready

79%

UKG Ready ranks higher in 6/6 features

Pay calculation

N/A

0 Ratings

8.2

82%

135 Ratings

Support for external payroll vendors

N/A

0 Ratings

7.7

77%

82 Ratings

Off-cycle/On-Demand payment

N/A

0 Ratings

7.8

78%

44 Ratings

Benefit plan administration

N/A

0 Ratings

7.9

79%

103 Ratings

Direct deposit files

N/A

0 Ratings

8.6

86%

104 Ratings

Salary revision and increment management

N/A

0 Ratings

7.2

72%

99 Ratings

Leave and Attendance Management

NICE CXone

Feature Set Not Supported

N/A

7.4

UKG Ready

74%

UKG Ready ranks higher in 3/3 features

Approval workflow

N/A

0 Ratings

7.6

76%

120 Ratings

Balance details

N/A

0 Ratings

7.5

75%

127 Ratings

Annual carry-forward and encashment

N/A

0 Ratings

7.1

71%

110 Ratings

Employee Self Service

NICE CXone

Feature Set Not Supported

N/A

7.9

UKG Ready

79%

UKG Ready ranks higher in 4/4 features

View and generate pay and benefit information

N/A

0 Ratings

8.2

82%

121 Ratings

Update personal information

N/A

0 Ratings

8.3

83%

126 Ratings

View company policy documentation

N/A

0 Ratings

7.7

77%

103 Ratings

View job history

N/A

0 Ratings

7.5

75%

105 Ratings

Asset Management

NICE CXone

Feature Set Not Supported

N/A

7.1

UKG Ready

71%

UKG Ready ranks higher in 1/1 features

Tracking of all physical assets

N/A

0 Ratings

7.1

71%

51 Ratings

HR Reporting

NICE CXone

Feature Set Not Supported

N/A

7.6

UKG Ready

76%

UKG Ready ranks higher in 2/2 features

Report builder

N/A

0 Ratings

7.7

77%

136 Ratings

Pre-built reports

N/A

0 Ratings

7.5

75%

136 Ratings

Onboarding

NICE CXone

Feature Set Not Supported

N/A

6.6

UKG Ready

66%

UKG Ready ranks higher in 2/2 features

New hire portal

N/A

0 Ratings

6.8

68%

89 Ratings

Manager tracking tools

N/A

0 Ratings

6.5

65%

71 Ratings

Performance and Goals

NICE CXone

Feature Set Not Supported

N/A

6.3

UKG Ready

63%

UKG Ready ranks higher in 2/2 features

Individual goal setting

N/A

0 Ratings

6.3

63%

45 Ratings

Performance tracking

N/A

0 Ratings

6.4

64%

51 Ratings

Performance Management

NICE CXone

Feature Set Not Supported

N/A

7.1

UKG Ready

71%

UKG Ready ranks higher in 5/5 features

Performance plans

N/A

0 Ratings

6.9

69%

60 Ratings

Performance improvement plans

N/A

0 Ratings

6.8

68%

55 Ratings

Review status tracking

N/A

0 Ratings

7.3

73%

60 Ratings

Review reminders

N/A

0 Ratings

7.7

77%

62 Ratings

Multiple review frequency

N/A

0 Ratings

6.8

68%

48 Ratings

Succession Planning

NICE CXone

Feature Set Not Supported

N/A

5.3

UKG Ready

53%

UKG Ready ranks higher in 1/1 features

Create succession plans/pools

N/A

0 Ratings

5.3

53%

18 Ratings

Recruiting / ATS

NICE CXone

Feature Set Not Supported

N/A

7.1

UKG Ready

71%

UKG Ready ranks higher in 7/7 features

Job Requisition Management

N/A

0 Ratings

7.2

72%

59 Ratings

Company Website Posting

N/A

0 Ratings

7.3

73%

59 Ratings

Publish to Social Media

N/A

0 Ratings

6.5

65%

43 Ratings

Job Search Site Posting

N/A

0 Ratings

7.2

72%

42 Ratings

Duplicate Candidate Prevention

N/A

0 Ratings

6.8

68%

46 Ratings

Applicant Tracking

N/A

0 Ratings

6.8

68%

62 Ratings

Notifications and Alerts

N/A

0 Ratings

7.6

76%

66 Ratings

Attribute Ratings

NICE CXone is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
UKG Ready is rated higher in 7 areas: Likelihood to Renew, Availability, Performance, Support Rating, In-Person Training, Online Training, Product Scalability

NICE CXone

85%

543 Ratings

7.8

UKG Ready

78%

169 Ratings

NICE CXone

65%

21 Ratings

9.0

UKG Ready

90%

11 Ratings

NICE CXone

87%

529 Ratings

7.8

UKG Ready

78%

47 Ratings

NICE CXone

55%

7 Ratings

9.5

UKG Ready

95%

4 Ratings

NICE CXone

81%

7 Ratings

9.2

UKG Ready

92%

14 Ratings

NICE CXone

74%

6 Ratings

7.5

UKG Ready

75%

123 Ratings

NICE CXone

59%

4 Ratings

7.7

UKG Ready

77%

2 Ratings

NICE CXone

78%

5 Ratings

8.5

UKG Ready

85%

2 Ratings

NICE CXone

81%

9 Ratings

6.8

UKG Ready

68%

11 Ratings

NICE CXone

65%

7 Ratings

9.5

UKG Ready

95%

2 Ratings

Pros

Made work from home easy - We just have to login and start calling - No landlines.
Easy to extract daily, monthly reports from NICE [CXone] web app.
Easy to monitor agents online - who is logged in and who is not.
Fast and reliable - Just need internet.

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Charanjeet Singh

Senior Business Analyst

FIS GlobalBanking, 10,001+ employees

View all 543 answers on this topic

Streamlines the process between HR and payroll. Each team can quickly see and share information.
Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
Appearance -The system is easy to use and attractive for users.
The payroll process specifically is very well laid out.
Communication! UKG has really stepped up on communication and training especially around tax related deadlines.

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Verified User

Employee in Finance and Accounting

Hospital & Health Care Company, 501-1000 employees

View all 169 answers on this topic

Cons

Occasionally the server will disconnect and we lose phone functionality.
Calls get "stuck" in the queue when they don't exist.
Can't remove commitments very easily when they are made.
Kicks you out after 2 hours. Making it annoying how you have to log back in.

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Verified User

Supervisor in Customer Service

Security & Investigations Company, 51-200 employees

View all 543 answers on this topic

Recruitment module is clunky for hiring managers, people who are not administrators.
Some of the setups don't make sense when administering - for example managing multiple pay rates.
Some of our integrations do not work properly and it is difficult to get a UKG Ready person to work through it with the 3rd party partner.

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Sara Tilkens

VP HR

YMCA of the Fox CitiesNon-profit Organization Management, 1001-5000 employees

View all 169 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Starting Price

—

Likelihood to Renew

NICE CXone 6.5

Based on 21 answers

Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.

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Vinicius Leite

financial advice

Icatu SegurosSecurity & Investigations, 1001-5000 employees

View all 21 answers on this topic

UKG Ready 9.0

Based on 11 answers

We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG

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Mike Tynes

Technology Director

Union Parish School DistrictPrimary/Secondary Education, 201-500 employees

View all 11 answers on this topic

Usability

NICE CXone 8.7

Based on 529 answers

In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.

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Loreto Destura

Sales Solution Architect

IBM Business ServicesInformation Technology & Services, 201-500 employees

View all 529 answers on this topic

UKG Ready 7.8

Based on 47 answers

The improvements have made some of my previous challenges easier...the new layout definitely makes it easier and you can toggle between different views. Some of the new features in recruitment have made things easier for our hiring managers...they really seem to like these features.

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Sandy Weiland

Human Resources Director

Kettle Moraine YMCAHealth, Wellness and Fitness, 501-1000 employees

View all 47 answers on this topic

Reliability and Availability

NICE CXone 5.5

Based on 7 answers

NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

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Verified User

Employee in Customer Service

Financial Services Company, 201-500 employees

View all 7 answers on this topic

UKG Ready 9.5

Based on 4 answers

The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.

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Aaron Ward

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 4 answers on this topic

Performance

NICE CXone 8.1

Based on 7 answers

NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

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Verified User

Employee in Customer Service

Financial Services Company, 201-500 employees

View all 7 answers on this topic

UKG Ready 9.2

Based on 14 answers

We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.

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Mary Quade

Human Resources Director

Markesan Resident Home, Inc.Hospital & Health Care, 51-200 employees

View all 14 answers on this topic

Support Rating

NICE CXone 7.4

Based on 6 answers

inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.

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Kevin Lintner

Data Analyst

Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees

View all 6 answers on this topic

UKG Ready 7.5

Based on 123 answers

If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.

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Verified User

Director in Finance and Accounting

Education Management Company, 201-500 employees

View all 123 answers on this topic

In-Person Training

NICE CXone 5.9

Based on 4 answers

It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

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Verified User

Technician in Information Technology

Insurance Company, 1001-5000 employees

View all 4 answers on this topic

UKG Ready 7.7

Based on 2 answers

Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.

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Aaron Ward

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 2 answers on this topic

Online Training

NICE CXone 7.8

Based on 5 answers

I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.

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Dailson Laurentino

Assessor de Relacionamento Pleno

Icatu SegurosInsurance, 501-1000 employees

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UKG Ready 8.5

Based on 2 answers

Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.

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Aaron Ward

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 2 answers on this topic

Implementation Rating

NICE CXone 8.1

Based on 9 answers

In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.

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Dailson Laurentino

Assessor de Relacionamento Pleno

Icatu SegurosInsurance, 501-1000 employees

View all 9 answers on this topic

UKG Ready 6.8

Based on 11 answers

Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.

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Verified User

Contributor in Human Resources

Government Administration Company, 201-500 employees

View all 11 answers on this topic

Alternatives Considered

Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

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Verified User

Engineer in Information Technology

Government Administration Company, 501-1000 employees

View all 543 answers on this topic

Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products, like UKG Ready, when our organization separated from local government and became a stand-alone entity. UKG Ready's integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.

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Troy Valenzuela

Battalion Chief

East Fork Fire Protection DistrictPublic Safety, 51-200 employees

View all 169 answers on this topic

Scalability

NICE CXone 6.5

Based on 7 answers

As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.

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Vinicius Leite

financial advice

Icatu SegurosSecurity & Investigations, 1001-5000 employees

View all 7 answers on this topic

UKG Ready 9.5

Based on 2 answers

Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.

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Aaron Ward

Programmer Analyst

Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees

View all 2 answers on this topic

Return on Investment

It impacts our company daily as we utilize NICE CXone services every day, 24/7.
It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.

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Gordon Ng

Typist

Department of Mental HealthGovernment Administration, 201-500 employees

View all 543 answers on this topic

Positive: We have had better reporting with UKG Ready.
Negative: We still have no benefit integration with our external benefit administrator after 2 years on the UKG Ready Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG Ready does.
Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
Negative: Quarterly and year-end closeouts are 3rd business days, which is not always possible. Very inflexible in regards to this. Even when it is done timely, we get random notices and charges that it was not done even though we can prove it was.
Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.

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Jennifer O'Brien

CFO (Chief Financial Officer)

Community Services for Every1, Inc.Non-profit Organization Management, 501-1000 employees