What users are saying about
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Top Rated
752 Ratings
NICE CXone
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Top Rated
752 Ratings
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Based on 752 reviews and ratings
UKG Ready
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Top Rated
320 Ratings
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Based on 320 reviews and ratings
Feature Set Ratings
Contact Center Software
8.3
NICE CXone
83%
UKG Ready
Feature Set Not Supported
N/A
NICE CXone ranks higher in 13/13 features
NICE CXone ranks higher in 13/13 features
Agent dashboard
8.5
85%
507 Ratings
N/A
0 Ratings
Validate callers
8.5
85%
432 Ratings
N/A
0 Ratings
Outbound response
8.4
84%
448 Ratings
N/A
0 Ratings
Call forwarding
8.5
85%
405 Ratings
N/A
0 Ratings
Click-to-call (CTC)
8.7
87%
367 Ratings
N/A
0 Ratings
Warm transfer
8.7
87%
480 Ratings
N/A
0 Ratings
Predictive dialing
7.9
79%
294 Ratings
N/A
0 Ratings
Interactive voice response
8.3
83%
338 Ratings
N/A
0 Ratings
REST APIs
8.0
80%
270 Ratings
N/A
0 Ratings
Call scripts
8.2
82%
286 Ratings
N/A
0 Ratings
Call tracking
8.4
84%
460 Ratings
N/A
0 Ratings
Multichannel integration
8.3
83%
325 Ratings
N/A
0 Ratings
CRM software integration
8.2
82%
329 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
8.5
NICE CXone
85%
UKG Ready
Feature Set Not Supported
N/A
NICE CXone ranks higher in 9/9 features
NICE CXone ranks higher in 9/9 features
Inbound call routing
8.6
86%
465 Ratings
N/A
0 Ratings
Omnichannel inbound routing
8.5
85%
336 Ratings
N/A
0 Ratings
Recording
8.6
86%
448 Ratings
N/A
0 Ratings
Quality management
8.6
86%
435 Ratings
N/A
0 Ratings
Call analytics
8.6
86%
441 Ratings
N/A
0 Ratings
Historical reporting
8.4
84%
433 Ratings
N/A
0 Ratings
Live reporting
8.6
86%
418 Ratings
N/A
0 Ratings
Customer surveys
8.4
84%
272 Ratings
N/A
0 Ratings
Customer interaction analytics
8.3
83%
285 Ratings
N/A
0 Ratings
Human Resource Management
NICE CXone
Feature Set Not Supported
N/A
7.4
UKG Ready
74%
UKG Ready ranks higher in 7/7 features
UKG Ready ranks higher in 7/7 features
Employee demographic data
N/A
0 Ratings
8.5
85%
130 Ratings
Employment history
N/A
0 Ratings
7.7
77%
126 Ratings
Job profiles and administration
N/A
0 Ratings
7.6
76%
124 Ratings
Workflow for transfers, promotions, pay raises, etc.
N/A
0 Ratings
7.2
72%
116 Ratings
Organizational charting
N/A
0 Ratings
6.5
65%
93 Ratings
Organization and location management
N/A
0 Ratings
7.0
70%
113 Ratings
Compliance data (COBRA, OSHA, etc.)
N/A
0 Ratings
7.2
72%
92 Ratings
Payroll Management
NICE CXone
Feature Set Not Supported
N/A
7.9
UKG Ready
79%
UKG Ready ranks higher in 6/6 features
UKG Ready ranks higher in 6/6 features
Pay calculation
N/A
0 Ratings
8.2
82%
135 Ratings
Support for external payroll vendors
N/A
0 Ratings
7.7
77%
82 Ratings
Off-cycle/On-Demand payment
N/A
0 Ratings
7.8
78%
44 Ratings
Benefit plan administration
N/A
0 Ratings
7.9
79%
103 Ratings
Direct deposit files
N/A
0 Ratings
8.6
86%
104 Ratings
Salary revision and increment management
N/A
0 Ratings
7.2
72%
99 Ratings
Leave and Attendance Management
NICE CXone
Feature Set Not Supported
N/A
7.4
UKG Ready
74%
UKG Ready ranks higher in 3/3 features
UKG Ready ranks higher in 3/3 features
Approval workflow
N/A
0 Ratings
7.6
76%
120 Ratings
Balance details
N/A
0 Ratings
7.5
75%
127 Ratings
Annual carry-forward and encashment
N/A
0 Ratings
7.1
71%
110 Ratings
Employee Self Service
NICE CXone
Feature Set Not Supported
N/A
7.9
UKG Ready
79%
UKG Ready ranks higher in 4/4 features
UKG Ready ranks higher in 4/4 features
View and generate pay and benefit information
N/A
0 Ratings
8.2
82%
121 Ratings
Update personal information
N/A
0 Ratings
8.3
83%
126 Ratings
View company policy documentation
N/A
0 Ratings
7.7
77%
103 Ratings
View job history
N/A
0 Ratings
7.5
75%
105 Ratings
Asset Management
NICE CXone
Feature Set Not Supported
N/A
7.1
UKG Ready
71%
UKG Ready ranks higher in 1/1 features
UKG Ready ranks higher in 1/1 features
Tracking of all physical assets
N/A
0 Ratings
7.1
71%
51 Ratings
HR Reporting
NICE CXone
Feature Set Not Supported
N/A
7.6
UKG Ready
76%
UKG Ready ranks higher in 2/2 features
UKG Ready ranks higher in 2/2 features
Report builder
N/A
0 Ratings
7.7
77%
136 Ratings
Pre-built reports
N/A
0 Ratings
7.5
75%
136 Ratings
Onboarding
NICE CXone
Feature Set Not Supported
N/A
6.6
UKG Ready
66%
UKG Ready ranks higher in 2/2 features
UKG Ready ranks higher in 2/2 features
New hire portal
N/A
0 Ratings
6.8
68%
89 Ratings
Manager tracking tools
N/A
0 Ratings
6.5
65%
71 Ratings
Performance and Goals
NICE CXone
Feature Set Not Supported
N/A
6.3
UKG Ready
63%
UKG Ready ranks higher in 2/2 features
UKG Ready ranks higher in 2/2 features
Individual goal setting
N/A
0 Ratings
6.3
63%
45 Ratings
Performance tracking
N/A
0 Ratings
6.4
64%
51 Ratings
Performance Management
NICE CXone
Feature Set Not Supported
N/A
7.1
UKG Ready
71%
UKG Ready ranks higher in 5/5 features
UKG Ready ranks higher in 5/5 features
Performance plans
N/A
0 Ratings
6.9
69%
60 Ratings
Performance improvement plans
N/A
0 Ratings
6.8
68%
55 Ratings
Review status tracking
N/A
0 Ratings
7.3
73%
60 Ratings
Review reminders
N/A
0 Ratings
7.7
77%
62 Ratings
Multiple review frequency
N/A
0 Ratings
6.8
68%
48 Ratings
Succession Planning
NICE CXone
Feature Set Not Supported
N/A
5.3
UKG Ready
53%
UKG Ready ranks higher in 1/1 features
UKG Ready ranks higher in 1/1 features
Create succession plans/pools
N/A
0 Ratings
5.3
53%
18 Ratings
Recruiting / ATS
NICE CXone
Feature Set Not Supported
N/A
7.1
UKG Ready
71%
UKG Ready ranks higher in 7/7 features
UKG Ready ranks higher in 7/7 features
Job Requisition Management
N/A
0 Ratings
7.2
72%
59 Ratings
Company Website Posting
N/A
0 Ratings
7.3
73%
59 Ratings
Publish to Social Media
N/A
0 Ratings
6.5
65%
43 Ratings
Job Search Site Posting
N/A
0 Ratings
7.2
72%
42 Ratings
Duplicate Candidate Prevention
N/A
0 Ratings
6.8
68%
46 Ratings
Applicant Tracking
N/A
0 Ratings
6.8
68%
62 Ratings
Notifications and Alerts
N/A
0 Ratings
7.6
76%
66 Ratings
Attribute Ratings
- NICE CXone is rated higher in 3 areas: Likelihood to Recommend, Usability, Implementation Rating
- UKG Ready is rated higher in 7 areas: Likelihood to Renew, Availability, Performance, Support Rating, In-Person Training, Online Training, Product Scalability
Likelihood to Recommend
8.5
NICE CXone
85%
543 Ratings
7.8
UKG Ready
78%
169 Ratings
Likelihood to Renew
6.5
NICE CXone
65%
21 Ratings
9.0
UKG Ready
90%
11 Ratings
Usability
8.7
NICE CXone
87%
529 Ratings
7.8
UKG Ready
78%
47 Ratings
Availability
5.5
NICE CXone
55%
7 Ratings
9.5
UKG Ready
95%
4 Ratings
Performance
8.1
NICE CXone
81%
7 Ratings
9.2
UKG Ready
92%
14 Ratings
Support Rating
7.4
NICE CXone
74%
6 Ratings
7.5
UKG Ready
75%
123 Ratings
In-Person Training
5.9
NICE CXone
59%
4 Ratings
7.7
UKG Ready
77%
2 Ratings
Online Training
7.8
NICE CXone
78%
5 Ratings
8.5
UKG Ready
85%
2 Ratings
Implementation Rating
8.1
NICE CXone
81%
9 Ratings
6.8
UKG Ready
68%
11 Ratings
Product Scalability
6.5
NICE CXone
65%
7 Ratings
9.5
UKG Ready
95%
2 Ratings
Likelihood to Recommend
NICE CXone
Personally, I encountered problems when I used a different tool. But after using Nice CXone, I was able to understand my client in each in every call that I handle. Also, its interface is easier to navigate and use. It is user-friendly, well developed, and convenient for everyone.

Verified User
Employee in Customer Service
Outsourcing/Offshoring Company, 501-1000 employeesUKG Ready
UKG Ready is well suited for multi-location companies that are in jurisdictions as it provides a great platform for company-wide communication while also still having very clear options for location-based customizations that are required legally. I would say that it's been extremely effective for us as a company that has grown from ~400 employees when we implemented to over 500 in the past year, and it's been instrumental in giving us the ability to grow. I think UKG Ready is not well suited for small companies that have fewer than 50 employees due to the high PEPM cost.
Human Resources Manager
Brightwater Senior Living Group, LLCHospital & Health Care, 501-1000 employees
Pros
NICE CXone
- Made work from home easy - We just have to login and start calling - No landlines.
- Easy to extract daily, monthly reports from NICE [CXone] web app.
- Easy to monitor agents online - who is logged in and who is not.
- Fast and reliable - Just need internet.
Senior Business Analyst
FIS GlobalBanking, 10,001+ employees
UKG Ready
- Streamlines the process between HR and payroll. Each team can quickly see and share information.
- Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
- Appearance -The system is easy to use and attractive for users.
- The payroll process specifically is very well laid out.
- Communication! UKG has really stepped up on communication and training especially around tax related deadlines.

Verified User
Employee in Finance and Accounting
Hospital & Health Care Company, 501-1000 employeesCons
NICE CXone
- Occasionally the server will disconnect and we lose phone functionality.
- Calls get "stuck" in the queue when they don't exist.
- Can't remove commitments very easily when they are made.
- Kicks you out after 2 hours. Making it annoying how you have to log back in.

Verified User
Supervisor in Customer Service
Security & Investigations Company, 51-200 employeesUKG Ready
- Recruitment module is clunky for hiring managers, people who are not administrators.
- Some of the setups don't make sense when administering - for example managing multiple pay rates.
- Some of our integrations do not work properly and it is difficult to get a UKG Ready person to work through it with the 3rd party partner.
VP HR
YMCA of the Fox CitiesNon-profit Organization Management, 1001-5000 employees
Pricing Details
NICE CXone
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—UKG Ready
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Likelihood to Renew
NICE CXone
NICE CXone 6.5
Based on 21 answers
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
UKG Ready
UKG Ready 9.0
Based on 11 answers
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Technology Director
Union Parish School DistrictPrimary/Secondary Education, 201-500 employees
Usability
NICE CXone
NICE CXone 8.7
Based on 529 answers
In work from home setup, this is very suitable with the lack of a physical phone. Albeit it relies on internet connectivity, but it does what is expected even in office setup. Less bandwidth, especially when we have multiple apps open to support each calls. It just needs more option tailored to our business need to make sure calls are routed properly to each correct department.
Sales Solution Architect
IBM Business ServicesInformation Technology & Services, 201-500 employees
UKG Ready
UKG Ready 7.8
Based on 47 answers
The improvements have made some of my previous challenges easier...the new layout definitely makes it easier and you can toggle between different views. Some of the new features in recruitment have made things easier for our hiring managers...they really seem to like these features.
Human Resources Director
Kettle Moraine YMCAHealth, Wellness and Fitness, 501-1000 employees
Reliability and Availability
NICE CXone
NICE CXone 5.5
Based on 7 answers
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesUKG Ready
UKG Ready 9.5
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Programmer Analyst
Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees
Performance
NICE CXone
NICE CXone 8.1
Based on 7 answers
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.

Verified User
Employee in Customer Service
Financial Services Company, 201-500 employeesUKG Ready
UKG Ready 9.2
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Human Resources Director
Markesan Resident Home, Inc.Hospital & Health Care, 51-200 employees
Support Rating
NICE CXone
NICE CXone 7.4
Based on 6 answers
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
Data Analyst
Chickasaw Nation Industries, Inc.Government Relations, 1001-5000 employees
UKG Ready
UKG Ready 7.5
Based on 123 answers
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.

Verified User
Director in Finance and Accounting
Education Management Company, 201-500 employeesIn-Person Training
NICE CXone
NICE CXone 5.9
Based on 4 answers
It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.

Verified User
Technician in Information Technology
Insurance Company, 1001-5000 employeesUKG Ready
UKG Ready 7.7
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Programmer Analyst
Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees
Online Training
NICE CXone
NICE CXone 7.8
Based on 5 answers
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
UKG Ready
UKG Ready 8.5
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Programmer Analyst
Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees
Implementation Rating
NICE CXone
NICE CXone 8.1
Based on 9 answers
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
Assessor de Relacionamento Pleno
Icatu SegurosInsurance, 501-1000 employees
UKG Ready
UKG Ready 6.8
Based on 11 answers
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.

Verified User
Contributor in Human Resources
Government Administration Company, 201-500 employeesAlternatives Considered
NICE CXone
Interactive IntelligenceCisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.

Verified User
Engineer in Information Technology
Government Administration Company, 501-1000 employeesUKG Ready
Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products, like UKG Ready, when our organization separated from local government and became a stand-alone entity. UKG Ready's integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.
Battalion Chief
East Fork Fire Protection DistrictPublic Safety, 51-200 employees
Scalability
NICE CXone
NICE CXone 6.5
Based on 7 answers
As for the flexibility of the tool, there is no doubt about it. It can be used by different areas and these areas can use the tool from anywhere. At a time when we are experiencing a pandemic, the software came to facilitate our home office work and customer contact operations, which were previously tied to telephony. My score is 9, I won't give it a 10, because at the beginning we had a lot of difficulty with the tool, which requires a somewhat high internet level.
financial advice
Icatu SegurosSecurity & Investigations, 1001-5000 employees
UKG Ready
UKG Ready 9.5
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Programmer Analyst
Wicomico County Public SchoolsPrimary/Secondary Education, 1001-5000 employees
Return on Investment
NICE CXone
- It impacts our company daily as we utilize NICE CXone services every day, 24/7.
- It is relatively easy to use and doesn't cause problem: The NOC shift doesn't get to have IT support. The fact that we don't hear any issue from them shows that NICE CXone is a stable platform that doesn't have much problem and easy to use.
- The report impacted my work because I don't need to contact specific supervisors for staffs' attendance.
Typist
Department of Mental HealthGovernment Administration, 201-500 employees
UKG Ready
- Positive: We have had better reporting with UKG Ready.
- Negative: We still have no benefit integration with our external benefit administrator after 2 years on the UKG Ready Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
- Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG Ready does.
- Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
- Negative: Quarterly and year-end closeouts are 3rd business days, which is not always possible. Very inflexible in regards to this. Even when it is done timely, we get random notices and charges that it was not done even though we can prove it was.
- Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
CFO (Chief Financial Officer)
Community Services for Every1, Inc.Non-profit Organization Management, 501-1000 employees