What users are saying about
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24 Ratings
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Top Rated
246 Ratings

Ooma Office

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24 Ratings
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Score 9.4 out of 100

Talkdesk

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Top Rated
246 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Ooma Office

The only thing I "forget" about sometimes is that I now only have a corded handset and can't pick up the phone and take it with me on the property. This is an equipment constraint, not an application problem. I just need to upgrade my phone! I can't really think of anything else.
Wendy White | TrustRadius Reviewer

Talkdesk

It seems to me that it is good for sales-driven companies. We use it in our customer service department which covers both sales and service and its perfect for this application. Our call volume is generally pretty low. I'm not sure how well it would work in higher volume environments. As a supervisor, I do appreciate the ability to monitor calls, and call transfers work quite well -- you have the option of doing a "warm" transfer, where you can talk to your team member while the caller is on hold, or a "hot" transfer, where you just connect the caller to your team member directly.
Bill Cummings | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Ooma Office
8.8
Talkdesk
Hosted PBX
Ooma Office
9.0
Talkdesk
Multi-level Interactive Voice Response (IVR)
Ooma Office
8.6
Talkdesk
Directory of employee names
Ooma Office
8.8
Talkdesk

Call Management

Ooma Office
9.5
Talkdesk
Answering rules
Ooma Office
9.7
Talkdesk
Call recording
Ooma Office
8.9
Talkdesk
Call park
Ooma Office
9.3
Talkdesk
Call screening
Ooma Office
9.6
Talkdesk
Message alerts
Ooma Office
10.0
Talkdesk

VoIP system collaboration

Ooma Office
8.8
Talkdesk
Audio conferencing
Ooma Office
8.8
Talkdesk

Mobile apps

Ooma Office
8.6
Talkdesk
Mobile app for iOS
Ooma Office
9.0
Talkdesk
Mobile app for Android
Ooma Office
8.3
Talkdesk

Contact Center Software

Ooma Office
Talkdesk
8.7
Agent dashboard
Ooma Office
Talkdesk
8.4
Validate callers
Ooma Office
Talkdesk
8.6
Outbound response
Ooma Office
Talkdesk
8.9
Call forwarding
Ooma Office
Talkdesk
8.9
Click-to-call (CTC)
Ooma Office
Talkdesk
9.0
Warm transfer
Ooma Office
Talkdesk
9.0
Predictive dialing
Ooma Office
Talkdesk
8.4
Interactive voice response
Ooma Office
Talkdesk
9.0
REST APIs
Ooma Office
Talkdesk
8.5
Call scripts
Ooma Office
Talkdesk
8.8
Call tracking
Ooma Office
Talkdesk
9.0
Multichannel integration
Ooma Office
Talkdesk
8.2
CRM software integration
Ooma Office
Talkdesk
8.5

Workforce Optimization (WFO)

Ooma Office
Talkdesk
8.5
Inbound call routing
Ooma Office
Talkdesk
8.8
Omnichannel inbound routing
Ooma Office
Talkdesk
8.6
Recording
Ooma Office
Talkdesk
9.3
Quality management
Ooma Office
Talkdesk
8.4
Call analytics
Ooma Office
Talkdesk
8.2
Historical reporting
Ooma Office
Talkdesk
8.5
Live reporting
Ooma Office
Talkdesk
8.2
Customer surveys
Ooma Office
Talkdesk
8.4
Customer interaction analytics
Ooma Office
Talkdesk
8.4

Pros

Ooma Office

  • Technical Support is spot on! Fully knowledgable, VERY helpful, and easy to get in touch with. What more can one ask?
  • AMAZING value for money! When I tell you that get way more than you pay for, multiply that 3. The regular package is more than enough for a smaller business, but the great thing is that Ooma Office also offers a PRO package. Ooma Office is a well-thought-out, useful and a forward-moving company as a whole.
  • Easy to use. Super simple to install and set up.
The Post Hole Co | TrustRadius Reviewer

Talkdesk

  • The talk desk reporting page is easy to read and allows us to maintain our call queue seamlessly
  • Talk desk statuses help us stay organized and know what people are working on throughout the day
  • Transferring calls is made easy with the warm transfer option
Rachel Ancheta | TrustRadius Reviewer

Cons

Ooma Office

  • If you already have your own VOIP phones you will not be able to use them with Ooma. Even though provisioning VOIP phones is not that difficult Ooma's tech support DOES NOT provide support or information to provision phones. They are the only VOIP business provider that I know of that doesn't.
  • The Efax usage is not as user friendly as most other Efax services. Instead of using email to send a fax (like may other services do) you must log in online to your Ooma portal to use the Efax. Very cumbersome if your industry uses fax a great deal.
  • Ooma considers 20 or less users to be a Small Business and to use the Ooma Office which limits your use of their inexpensive service. Any company with more users must use their Enterprise service at a higher per user cost.
Rocky Stone | TrustRadius Reviewer

Talkdesk

  • We have experienced call drops from time to time.
  • There are times when callers are unable to hear our support agents.
  • Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.
Greg Zalecki Jr. | TrustRadius Reviewer

Likelihood to Renew

Ooma Office

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.9
Based on 2 answers
We are invested! :)
Taylor Pineiro | TrustRadius Reviewer

Usability

Ooma Office

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 9.3
Based on 31 answers
Talkdesk is incredibly easy to use! Its usability is one of its strongest qualities. The pie charts are especially my favorite. I love that you're able to click into them to see more specific instances of your queues and availability. This is one of the biggest reasons I would use this system!
Kyler D | TrustRadius Reviewer

Support Rating

Ooma Office

Ooma Office 9.7
Based on 24 answers
Support has told me how to set the system to do certain things, and more than once we’d already set the system as instructed and still it wasn’t functioning as desired - support seemed a bit stumped when this happened.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk 8.9
Based on 109 answers
We usually had a fast and good response from support, although some solutions weren't the best one for them. For example, we asked to change the dial tone once, which was really annoying, and we had to exchange a lot of emails to get to an agreement, and their solution, which did actually work for us, was to just lower down the volume of the dial tone without changing it.
Thiago Leal | TrustRadius Reviewer

Implementation Rating

Ooma Office

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 1 answer
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

Ooma Office

We used them before we switched, and they're just a little pricier. For exactly the same service, it was 50% cheaper with Ooma Office, and we were looking for savings, so it was the ideal switch. We're very happy with the decision to switch providers as Vonage didn't have any products that were substantially better.
Anonymous | TrustRadius Reviewer

Talkdesk

I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software
Becky Jewell Laughton | TrustRadius Reviewer

Return on Investment

Ooma Office

  • Nearly 60% reduction in telephone costs; results were almost immediate
  • 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting.
  • I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI!
Wendy White | TrustRadius Reviewer

Talkdesk

  • So far, Talkdesk has been a great asset to our Customer Service Department. We have been in business for 10 years and this software has been great and multifunctional.
  • During outages with Talkdesk, it does impact our ability to reach out to our customers. Hoping for quicker resolutions when these situations happen.
  • Talkdesk is a wonderful tool during review time. Management is able to see each individual's stats and create a thorough report.
Sanaz Salmassi | TrustRadius Reviewer

Screenshots

Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ooma Office
9.4
Talkdesk
8.5

Likelihood to Renew

Ooma Office
Talkdesk
7.9

Usability

Ooma Office
Talkdesk
9.3

Support Rating

Ooma Office
9.7
Talkdesk
8.9

Implementation Rating

Ooma Office
Talkdesk
7.0

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