What users are saying about
69 Ratings
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Score 7.8 out of 100
15 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

OpenText ECM

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Sprinklr Modern Marketing

Sprinklr Modern Marketing is a great tool to gauge the competitive landscape on certain topics that your company may want to be known for. It is also great at indicating the share of voice % based on the amount of mentions in the social landscape. Linkedin API has many limitations though which is our most important social platform
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText ECM
7.4
Sprinklr Modern Marketing
Content capture & imaging
OpenText ECM
8.6
Sprinklr Modern Marketing
File sync, storage & archiving
OpenText ECM
8.6
Sprinklr Modern Marketing
Document management
OpenText ECM
9.1
Sprinklr Modern Marketing
Records management
OpenText ECM
7.0
Sprinklr Modern Marketing
Content search & retrieval
OpenText ECM
8.5
Sprinklr Modern Marketing
Enterprise content collaboration
OpenText ECM
7.5
Sprinklr Modern Marketing
Content publishing & creation
OpenText ECM
6.0
Sprinklr Modern Marketing
Security, risk management & information governance
OpenText ECM
8.2
Sprinklr Modern Marketing
Contract lifecycle management
OpenText ECM
8.1
Sprinklr Modern Marketing
Automated workflows
OpenText ECM
7.3
Sprinklr Modern Marketing
Artificial intelligence
OpenText ECM
4.8
Sprinklr Modern Marketing
Mobile support
OpenText ECM
4.6
Sprinklr Modern Marketing
Integration
OpenText ECM
7.9
Sprinklr Modern Marketing

Content Creation

OpenText ECM
Sprinklr Modern Marketing
7.7
Ideation
OpenText ECM
Sprinklr Modern Marketing
7.7
Approval workflows
OpenText ECM
Sprinklr Modern Marketing
6.8
Content collaboration
OpenText ECM
Sprinklr Modern Marketing
8.7
Content calendar
OpenText ECM
Sprinklr Modern Marketing
8.1
Network for content licensing/production
OpenText ECM
Sprinklr Modern Marketing
7.3

Content Publishing

OpenText ECM
Sprinklr Modern Marketing
6.4
Content hub
OpenText ECM
Sprinklr Modern Marketing
9.3
Forms / Gated content
OpenText ECM
Sprinklr Modern Marketing
5.5
Embedded CTAs
OpenText ECM
Sprinklr Modern Marketing
1.8
Content distribution
OpenText ECM
Sprinklr Modern Marketing
7.7
Content promotion
OpenText ECM
Sprinklr Modern Marketing
6.4
Content automation
OpenText ECM
Sprinklr Modern Marketing
7.4

Content Reporting & Analytics

OpenText ECM
Sprinklr Modern Marketing
8.1
Audience profiling and targeting
OpenText ECM
Sprinklr Modern Marketing
8.3
Closed-loop tracking and reporting
OpenText ECM
Sprinklr Modern Marketing
8.2
Content performance analytics
OpenText ECM
Sprinklr Modern Marketing
8.5
Campaign optimization dashboard
OpenText ECM
Sprinklr Modern Marketing
7.9
Competitive analytics
OpenText ECM
Sprinklr Modern Marketing
7.6

Pros

OpenText ECM

  • Secure storage of billions of documents using precise ACLs to control access across multiple tenants, groups, users, etc. No other system I know of can do this as well for as large of systems. Security can be refined from one person to the entire enterprise OTB.
  • Integration with other EMC/OT solutions. Assuming this is still true post-OT acquisition, Documentum has over a 100 add-ons that integrate with the core solution to expand the solution to include scanning, document processing, forms, email, etc.
  • Searching. xPlore is one of the best FTI tools on the market and it is integrated well with the Documentum solution. Other systems use excellent search tools, Elastic/Lucene/ being good examples of that, but their integration is questionable. Older systems, like WCC, are still using antique search tools OTB and require integration with the newer search tools.
Craig Soucie | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Allows you to share and suggest pieces of content to other entities within the organization.
  • Has great reporting with lots of filters to drill down to the information you need.
  • It's easy to schedule posts and see them within the planner so you know you have your week or month covered. It's also easy to move things around if you need to reschedule something to a later date.
Corey Walker | TrustRadius Reviewer

Cons

OpenText ECM

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Slow UI/UX. Tends to hang and takes a while to load.
  • Social listening capabilities are extremely lacking.
  • Customization of dashboards is not user-friendly and requires a certain technical understanding of how Sprinklr is set up, and how it's logic flows.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

OpenText ECM

OpenText ECM 8.0
Based on 6 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Usability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Reliability and Availability

OpenText ECM

OpenText ECM 8.0
Based on 1 answer
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Performance

OpenText ECM

OpenText ECM 8.5
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Support Rating

OpenText ECM

OpenText ECM 8.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Sprinklr Modern Marketing

Sprinklr Modern Marketing 6.7
Based on 10 answers
At MGM Resorts International, we have roles dedicated to the enterprise-wide management of Sprinklr, therefore, I have never personally reached out to Sprinklr Marketing support. Our department was required to use Sprinklr University, and I found it useful, but the courses are too long and it could be more interactive to keep students interested
Marena Bitz | TrustRadius Reviewer

Implementation Rating

OpenText ECM

OpenText ECM 8.4
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Sprinklr Modern Marketing

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText ECM

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Marketing

I used Social Bakers in the past, but at this moment we use Sprinklr, and I like the platform.
Alejandro Mac Swiney | TrustRadius Reviewer

Return on Investment

OpenText ECM

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

Sprinklr Modern Marketing

  • Our share of voice was able to increase on certain topics
  • We were able to build a more effective strategy around content
  • Gaining more followers
Anonymous | TrustRadius Reviewer

Pricing Details

OpenText ECM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Marketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText ECM
8.3
Sprinklr Modern Marketing
7.2

Likelihood to Renew

OpenText ECM
8.0
Sprinklr Modern Marketing

Usability

OpenText ECM
8.0
Sprinklr Modern Marketing

Reliability and Availability

OpenText ECM
8.0
Sprinklr Modern Marketing

Performance

OpenText ECM
8.5
Sprinklr Modern Marketing

Support Rating

OpenText ECM
8.0
Sprinklr Modern Marketing
6.7

Implementation Rating

OpenText ECM
8.4
Sprinklr Modern Marketing

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