QuestionPro vs. SurveyMonkey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
QuestionPro
Score 10.0 out of 10
N/A
QuestionPro is an online survey creator software designed to gather insights for better data-driven decision-making through quantitative and qualitative research. The platform allows users to design surveys to deliver better customer experiences, create strategies for product-market, and improve teams/manager effectiveness.
$0
SurveyMonkey
Score 8.1 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$99
per month
Pricing
QuestionProSurveyMonkey
Editions & Modules
Free
$0
Advanced
99/month
Team Edition
Contact Vendor
Research Edition
Contact Vendor
Team Advantage
$25
per month (billed annually) per user (starting at 3 users)
Team Premier
$75
per month (billed annually) per user (starting at 3 users)
Standard Monthly
$99
per month
Individual Plan - Advantage Annual
$468
per year
Individual Plan - Premier Annual
$1,428
per year
Offerings
Pricing Offerings
QuestionProSurveyMonkey
Free Trial
YesNo
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
QuestionProSurveyMonkey
Considered Both Products
QuestionPro
Chose QuestionPro
QuestionPro is at and on par with other solutions. It's easy to use as Qualtrics and has much more functionality than SurveyMonkey. The price per user is great and very affordable comparatively. There is no loss of function. QuestionPro is always improving and very open to …
Chose QuestionPro
SurveyMonkey, Qualtrics, SurveyGizmo. SurveyMonkey and SurveyGizmo are perfectly fine for simple surveys and have also improved enormously over the years, we are currently evaluating Qualtrics.
Chose QuestionPro
QuestionPro is better or on par with these programs. I would say that it's better than SurveyMonkey and Zoomerang, as it's more customizable and professional "looking". It's on par with Qualtrics as it has a lot of the same functionality and customizability. The relative …
Chose QuestionPro
QuestionPro is a better product; it is a more complete product with more detailed questions available to the user. Additionally it has a greater support system. Furthermore, QuestionPro has recently developed more graphics to visually show the descriptive statistics.
SurveyMonkey
Chose SurveyMonkey
SurveyMonkey allows you to use standard templates or create customized surveys compared to its competitors like SurveyGizmo and Survicate. My only drawback with the software is that their logo is pasted everywhere. One advantage is that you can add more people to take the …
Top Pros
Top Cons
Features
QuestionProSurveyMonkey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
QuestionPro
9.7
4 Ratings
20% above category average
SurveyMonkey
8.5
72 Ratings
6% above category average
Survey templates10.04 Ratings9.271 Ratings
Themes9.04 Ratings6.564 Ratings
Custom logo/branding10.04 Ratings9.963 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
QuestionPro
9.7
5 Ratings
13% above category average
SurveyMonkey
8.7
74 Ratings
2% above category average
Changes to live survey10.05 Ratings7.758 Ratings
Question design help9.05 Ratings9.268 Ratings
Multiple question types10.05 Ratings9.274 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
QuestionPro
10.0
5 Ratings
20% above category average
SurveyMonkey
8.0
68 Ratings
3% below category average
Survey logic flexibility10.05 Ratings8.068 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
QuestionPro
9.4
5 Ratings
14% above category average
SurveyMonkey
9.9
74 Ratings
19% above category average
Response tracking10.05 Ratings9.973 Ratings
Data export10.05 Ratings9.970 Ratings
Standard reports8.05 Ratings9.973 Ratings
Custom reports10.04 Ratings9.960 Ratings
Analytics9.05 Ratings9.961 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
QuestionPro
10.0
5 Ratings
14% above category average
SurveyMonkey
9.9
63 Ratings
13% above category average
Access controls10.05 Ratings9.963 Ratings
Compliance10.04 Ratings9.954 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
QuestionPro
7.7
4 Ratings
7% below category average
SurveyMonkey
9.9
44 Ratings
18% above category average
Vendor-offered crowdsourcing5.33 Ratings9.829 Ratings
Respondent restrictions10.04 Ratings9.942 Ratings
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QuestionProSurveyMonkey
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Enterprises
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User Ratings
QuestionProSurveyMonkey
Likelihood to Recommend
10.0
(11 ratings)
9.1
(107 ratings)
Likelihood to Renew
7.6
(6 ratings)
9.0
(26 ratings)
Usability
10.0
(3 ratings)
9.8
(38 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
7.0
(1 ratings)
9.3
(35 ratings)
Implementation Rating
9.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
QuestionProSurveyMonkey
Likelihood to Recommend
QuestionPro Inc
QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
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Pros
QuestionPro Inc
  • Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
  • The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
  • It has a very nice combination of great power and ease of use.
  • The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
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Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
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Cons
QuestionPro Inc
  • The current user interface for designing and editing questions is truly awful. A big step backwards from earlier user interfaces which were great.
  • Customer support is not very helpful.
  • Results of survey are not exported in a way that is easy to translate into R data frame.
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Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Likelihood to Renew
QuestionPro Inc
It's a fine product, but it's also a very competitive field, so it wouldn't take much to knock QuestionPro from top tier status. I would like to see more functionality in all programs, so whichever program does that first is likely to get my money in the next round of budgeting.
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Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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Usability
QuestionPro Inc
QuestionPro is very easy to use. There are lots of question types and drag and drop functionality. There are lots of ways that make the platform easy to use
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Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
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Performance
QuestionPro Inc
No answers on this topic
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
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Support Rating
QuestionPro Inc
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
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Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
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Implementation Rating
QuestionPro Inc
Try every feature and test take your surveys multiple times, running through different scenarios.
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Momentive (SurveyMonkey, Inc)
Implementation not required.
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Alternatives Considered
QuestionPro Inc
First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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Return on Investment
QuestionPro Inc
  • QuestionPro is being used to automate surveys that were previously done by hand. We would not have been able to do this without the anonymous tracking feature. It has cut turnaround of reports by more than half.
  • This is of course more efficient, but this could be expected of any software that automates a survey for you.
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Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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ScreenShots