TrustRadius Top Rated Recruiting / ATS Software for SMB and Enterprise 2015


Recruiting/ATS Software

Software Profile & Review Summary

iCIMS, a talent acquisition software provider, grew out of an IT staffing firm called Comrise technology. The firm had created an internal recruiting software platform and Colin Day, a recruiter at the firm, saw an opportunity to spin the technology off into a separate company in 1999. iCIMS has been a Software-as-a-Service (SaaS) company from the start and offers a single platform that helps companies find, screen, and hire talent. iCIMS Recruit is the ATS product featured in this guide, along with iCIMS Connect and iCIMS Onboard - a “recruitment marketing automation” tool and an onboarding platform respectively. The iCIMS customer base includes some very large customers, with 10% of their customers having more than 15,000 employees.

Company Status: Private
2014 Revenue: ~$63m
Revenue Growth 2013-2014: 35%
Customers: 2,700+
Employees: ~400

iCIMS Customer Distribution

iCIMS Customer Distribution Pie Chart
Source: (29) User reviews of iCIMS on TrustRadius

Aggregate User Ratings of iCIMS on TrustRadius

Source: (29) User reviews of iCIMS on TrustRadius
Rating Attribute iCIMS Rating # of Reviewers Contributing to Rating Average Recruiting / ATS Average Rating
Likelihood to recommend 7.5 29 7.5
Likelihood to renew 7.4 25 7.6
Product usability 7.3 4 7.8
Product availability N/A N/A 8.1
Product performance N/A N/A 9.0
Support N/A N/A 7.4
In-person training N/A N/A N/A
Online training 6.5 2 8.1
Implementation satisfaction N/A N/A 8.1

Summary of iCIMS Reviews

Source: (29) User reviews of iCIMS on TrustRadius
iCIMS Pros iCIMS Cons
Customer Support
Support team is responsive and knowledgeable.
Workflow design
Overly complex; common tasks, like searching, have many steps to click through, which can result in long loading times.
Very flexible; although in some cases support from the iCIMS team may be needed, software can be customized to fit a company's particular hiring process.
Duplicate candidate prevention
Checks are ineffective; a single candidate may be counted by the system twice, resulting in inaccurate candidate pool data.
Frequent product enhancements for bug fixes and in response to customer requests.
Extra charges, for features like recruiter accounts, can make iCIMS expensive to implement. Reviewers recommended exploring and negotiating add-on options up front.
Job Board Posting
Easy to post job openings to other websites through iCIMS.
Notifications and alerts are generally a pain point. Some reviewers complained that iCIMS does not have a calendar function that can tie into Outlook and utilize companies' existing notification systems.
Note: iCIMS indicates that their latest release includes calendar and scheduling functionality.
User interface
While some reviewers liked the clean, user-friendly layout, others found the interface outdated and visually unappealing.
Note: iCIMS indicates that the user interface has been completely overhauled in the latest release.
Candidate correspondence
Templates for corresponding with candidates are very helpful. Many reviewers said that iCIMS helped them organize correspondence and increase applicant recognition.

Bulk Actions
Ability to take bulk actions for groups of candidates increases the speed and efficiency of the hiring process.

Allows a company to keep applicants’ resumes organized throughout the entire recruiting process. This is helpful for managing an individual candidate’s progress, and also allows a company to manage the candidate pool.

iCIMS Response to Reviewer Feedback

iCIMS, a leading provider of innovative Software-as-a-Service (SaaS) talent acquisition solutions, is happy to see customers recognize the benefit of our easy-to-use, scalable solutions backed by our award-winning customer experience. Technology has permanently changed the way people find jobs and how employers hire talent. iCIMS is focused on helping businesses find, screen, and hire the right talent in today's new normal of job seeking by providing a full suite of best-to-market talent acquisition tools.

Due to the pure SaaS environment of iCIMS, customers benefit from a highly configurable platform and frequent product updates at routine intervals. Additionally, with all customers one a single instance of software, iCIMS is able to spend less time on complex customizations and focus on building innovative features like bulk email and print actions, automated job board posting, and branded email templates referenced in our reviews on TrustRadius. We incorporate customer feedback into our best-to-market approach to continually improve our software platform and are pleased to see that two of the suggestions from users in TrustRadius reviews – a clean user interface and a calendaring / scheduling feature – have already been addressed in our latest product release. As talent acquisition practices evolve to keep pace with changing job seeker behavior and technology advancements, iCIMS will remain focused on enabling organizations to manage their entire talent acquisition lifecycle within a single cloud-based application that leverages the latest social, mobile and video tools.