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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
Starting at $700
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What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
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Popular Features
- Remote monitoring (21)7.272%
- Policy-based automation (21)6.969%
- Patch Management (20)6.060%
- Network device monitoring (20)5.151%
Pricing
Agents
$1.00-$6.00
On Premise
per month/per agent
Implementation Fee
$700
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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ConnectWise Automate Demo
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What is ConnectWise Automate?
ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
- Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
- Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
- Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
- Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.
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ConnectWise Automate Integrations
ConnectWise Automate Competitors
ConnectWise Automate Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | Automate's Control Center is in English, Agents are compatible with all Windows supported Languages |
Frequently Asked Questions
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
Reviewers rate Remote monitoring highest, with a score of 7.2.
The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this platform, users are able to provide fast and efficient service by remotely managing all clients' computer systems and maintaining software. This includes managing endpoints, providing patch management, and remote monitoring/maintenance for clients. Users also leverage ConnectWise Automate as a comprehensive asset inventory, support ticketing, monitoring, and alerting tool. It allows for screen sharing access to assist end-users and manage servers remotely.
LabTech, another name for ConnectWise Automate, plays a crucial role in managing technology assets for multiple clients. The service department of organizations uses it to handle Windows patching, alerting, and remote access for clients' servers and workstations. LabTech ensures that client networks are efficiently managed by independently scanning and deploying agents, installing patches, and monitoring critical machines. Additionally, LabTech serves as an RMM platform for managing, automating, and maintaining customers' networks. It enables remote support, patch management, and remote monitoring while providing flexibility and multitenant architecture.
ConnectWise Automate has gained recognition for its ability to serve as a central point for end-user support and automation management. Its flexibility and multitenant architecture make it a valuable tool for managing, automating, and maintaining customers' networks. By offering features such as remote support, patch management, and remote monitoring, ConnectWise Automate empowers organizations to provide top-notch services to their clients while increasing efficiency in IT operations.
Tight Integration with Connectwise: Users have consistently praised the seamless ticket management and resolution that comes from LabTech's integration with Connectwise. Several reviewers found this aspect to be very tight, allowing for a smooth workflow between the two platforms.
Powerful Scripting Capabilities: Many users have highlighted LabTech's scripting capabilities as a standout feature. They appreciate its versatility and ability to automate mundane tasks. This has made their work more efficient and streamlined.
Effective Alerting System: Reviewers have mentioned that LabTech's alerting system is highly effective in notifying the on-call team of critical events while separating non-critical issues. This feature has been particularly valuable in ensuring timely responses to important incidents.
Confusing and Outdated User Interface: Many users have found Labtech's management system user interface to be confusing, outdated, and in need of updating. Some users have described it as unintuitive and difficult to navigate, making tasks more challenging to perform.
Steep Learning Curve for New Users: A significant amount of configuration is required out of the box for Labtech's software, which has led to a steep learning curve for new users. Some reviewers have mentioned that it can be intimidating and complex, requiring dedicated resources to fully leverage its capabilities.
Issues with Stability and Functionality: Users have experienced issues with the stability and reliability of Labtech's infrastructure when using cloud partners. Several built-in scripts, screens, and modules were reported not to work completely, indicating some problems with functionality.
Users recommend using the self-hosted version of ConnectWise Automate instead of the cloud version, particularly for companies with more than 500 employees. It is suggested to evaluate other products if support is a priority and to dedicate sufficient time to planning before implementing ConnectWise Automate. Users advise familiarizing oneself with all the software's capabilities and taking advantage of online courses to gain a deeper understanding. ConnectWise Automate is regarded as reliable with regular updates and excellent support, although there is room for improvement in its reliability. To ensure long-term success, it is recommended to set up ConnectWise Automate correctly from the start and to establish the appropriate configuration. Additionally, when comparing to other free RMMs, users suggest considering the cost and setup required for ConnectWise Automate.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
April 17, 2017
LabTech - Good solid choice for the MSP
We use Labtech to manage and help maintain our managed service clients.
Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors.
While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.
Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors.
While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.
- Handles alerting of critical and moderate issues
- Integrates with our PSA solution
- Allows for rapid remote access with an integrated implementation of ScreenConnect
- Initial implementation and setup is a bit of a bear. We have, over the years, completely re-done our installation 3 or 4 times.
- Allow a more feature-rich implementation of ScreenConnect to be run with LT so that if you want to give a client a session key, they can connect in that way as well as through the unattended client.
- Sometimes server down alerts, raid failure alerts are not sent. High potential for egg-on-face ...
- Lots of minor issues and maintenance tasks are automated which has helped free up techs.
- We have had some issues where LT has let us down and actually didn't catch a failure that was imminent, causing data loss and the cost of data recovery.
We have tried Kasaya and Level Platforms. Both were not as powerful and light on the client end.
LT is certainly more customizable.
LT is certainly more customizable.
March 09, 2017
I trust Labtech to automate our support
We use Labtech to care for all of the endpoints under our management. Our techs love it!
- We switched over from Kaseya and immediately found that the scripting engine was far more powerful! We have many architecture, engineering and construction clients that require quite a few applications. We weren't able to script most of them with Kaseya, however we are now able to with Labtech (our biggest scripted application is 50gb in size).
- Labtech monitors everything! I found it far easier to have everything monitored and quiet it down than it is to keep adding in the individual monitors. We used to always miss something, now it's built in for us
- Compared to Kaseya, support at Labtech is VERY good. With Kaseya, I'd only get a call back if the server was hard down. Now I have chat support and someone gets back to me the same day every time.
- Labtech's UI was obviously built by a developer :-) I've seen some of the mock ups of what the product will look like in the future and it's a huge improvement!
- Implementing Labtech is a process that takes time. We've had to rescript everything while implementing it, but this allowed us to learn Labtech inside and out and really improve upon the scripts we had previously made in Kaseya.
- Kaseya, Nable, Level platforms, naverisk, Nimsoft, continuum, Nagios, Kaseya Traverse, WhatsUp Gold, LogicMonitor and Zabbix
Because the monitoring was so weak in Kaseya, we were using Kaseya NOC services so that they would keep all the monitors up to date. That was a spectacular failure and they still missed things left, right and centre. We switched to Labtech and saved the costs of a third party platform and it monitors everything we need to!
- Monitoring - once you understand it, it's very powerful
- Integration with Connectwise
- Finding things in the UI can be a challenge
No
March 03, 2017
Experience Using LabTech
We use LabTech daily for a number of IT service help desk mission-critical operations. We have important monitors and scripts that keep servers and workstations working at peak performance, as well as alerts and scheduled automated processes. We use information from it daily to provide reports and audit the health of our clients' data.
- Monitoring critical server services
- Scheduled scripts and processes on servers and workstations
- Auto-remediation of many important IT tasks
- Alerting and reporting on health and other critical endpoint data
- Customer support is very knowledgeable/good
- Knowledge base is very good
- Response time on some tickets has lagged from time to time
- Sometimes initially, a reported issue may not be well-understood
- Windows patching support is sub-par
- Overall, LabTech has had a positive ROI for us, because it has helped us provide metrics that show our clients how we are keeping their systems running.
- We appreciate the customer support greatly, because LabTech is a very complicated system, and having help with expertise and experience is very necessary, and they do it well.
- When wanting real-time data or running scripts (or even scheduling them), we have been able to easily use LabTech for these important purposes.
- Autotask and Kaseya Virtual System Administrator (VSA)
We selected LabTech because we already had a very good ongoing customer support experience with ConnectWise. We had LabTech before ConnectWise acquired it, and had Kaseya, but gave LabTech another try and we are very glad that we did. We did not have a good experience with Kaseya or their customer support.
February 28, 2017
Automation at its finest
As a managed service provider, we used Labtech to manage, automate and maintain our customers' networks.
- Labtech is great for keeping your Microsoft machines up to date with patching. You can set and approve patches on for each of your customer's specific needs.
- The monitoring allows for full customization according to your needs.
- System automation saves your company time by automatically resolving issues without the need for human interaction.
- Virtual machine monitoring is not that robust and hard to configure.
- Alerting can sometimes be overwhelming.
- VNC can sometimes be troublesome to connect to machines.
- Labtech reduces the amount of man power that you need by automating tasks.
- Labtech is very pricey and you have to pay them for help with more complex issues.
- Save money by saving time.
Labtech is a lot easier to use than its competitors, they provide get documentation and support for common issues.