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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
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October 18, 2018
ConnectWise and Why you should use it!
Our ConnectWise Control is used in our IT department, to carry out routine maintenance on core servers with the access mode and we also use it for carrying out remote support sessions with our clients. It allows a very fluid experience for external users and with the ability to brand the landing page, it allows us to grow confidence within our clients as well.
- Clean and Great UX
- Branding Ability
- Ease of Use
- Expandable
- Affordable
- Can be quite difficult for the customer to understand
- A lot of prompts for user permissions (Can scare some customers)
- No branding on Installer
- Can not control mobile devices
October 18, 2018
Simply Better...
We use it to manage our clients with remote support and un-attended support. It lets us be everywhere at once when our clients call. We use it everywhere from as MSP work to break fixes.
- Dynamic bandwidth adjustment to scale with the amount of bandwidth required
- Easy unattended support
- Unlimited endpoints!!! MOST IMPORTANT!
- Auto power rules to allow for no sleep or hibernate when doing unattended support.
- No press and hold mouse pop-ups on mobile app, sooooo annoying.
- Low bandwidth color mode not just black and white.
October 17, 2018
ConnectWise Control Review
We use it in a support capacity to manage and maintain client systems that require consistent support from us.
- Connecting to client systems is easy
- Managing and tracking what is done to clients systems is available
- Organizing connected clients and setting user access to specific clients is intuitive and incredibly manageable
- Some of the plugins can be hard to use
- There are endless customization options, but the sheer amount makes it tedious to change logos, colors, ect. as needed for company needs
- The need to install a third party tool to connect to sessions causes some people to distrust the software
October 17, 2018
Remote Connect
I use ConnectWise Control to access client's computers and work with them to resolve issues within their accounting software. I also use it as a training tool.
- It is secure.
- It has real time speed when working remotely. Does't have a lag or hesitation as with other remote programs.
- It is difficult to use. Hard to understand how to save a client connection.
- Difficult to log off a client's computer.
- Naming of instructions or objective should be rewritten to a simpler, clearly understood command, such as 'To connect to a remote computer', "To save a client connection for future use', "Remote access for others'.......
- Instructions and help features are difficult to understand.
- Search engine to find the link to connect is difficult to locate on the web.
October 16, 2018
Solid tool that does the job
We are using ConnectWise Control to manage 30+ remote and local Mac laptops, Mac servers, Windows servers and Linux servers. Great tool for managing connections.
- Able to connect to a remote laptop no matter the location
- Able to group systems into logical workgroups
- Ability to manage macOS updates
October 16, 2018
ConnectWise Control, a simple way to remotely access machines.
I use ConnectWise Control to give me remote access to servers that I manage without opening a port on the firewall for RDP.
- ConnectWise Control is super easy to use to get into a computer that I have the agent running on.
- ConnectWise Control makes setting up help sessions really simple where I can just have a client go to a certain URL, type in a code and allow me to control their screen.
- ConnectWise Control has a very reasonable price.
- The only thing I don't like about ConectWise Control is that it's so integrated into the ConnectWise RMM tool and I can't use it to replace TeamViewer with my other RMM.
We use ConnectWise Control on a daily basis to assist our customers as well as internal staff with PC issues that would normally require a truck roll often resolved within minutes.
- ScreenConnect is great at remote administration. We can easily connect to machines and provide prompt service.
- ScreenConnect is secure. We know that when we connect to our clients private servers that everything is encrypted.
- We would like the ability to control more than Samsung smart phones. We have users who have iOS and other Andriod devices and would like to be able to quickly add e-mail to client phones.
October 16, 2018
Great Remote Tool for Training and Support
We use ConnectWise to connect to clients for group and private training sessions, along with private executive mentoring and support sessions.
- Customized Sign In Screen
- Easy to use for clients
- Stable environment
- Sometimes the voice functionality isn't as stable as I'd like it to be
October 03, 2018
Important tool for an IT expert
ConnectWise Control is primarily used by our DevOps and IT infrastructure teams to help diagnose problems in our company issued machines. With the expansion of the company workforce into international countries, we allowed the employees to use operating systems of their own preference. We decided to proceed with ConnectWise due to its compatibility with all commonly used OSs.
- The remote access sessions are established quickly without the need of exchanging passwords or setting up additional profiles.
- The remote session is initiated through the browser, so no additional software needs to be pre-installed.
- The System admin can easily transfer files back and forth making installation and updates more efficient.
- Termination of remote call after a fixed period of idle time needs to be implemented.
- The pricing structure needs to be more flexible and they ought to include a longer trial phase.
It allows us to remotely help people with their day to day issues. The good part is the performance and the underlying security across it. We use it across the whole organization. It usually gives us a better way of addressing desktop server related issues in no time.
Any impact on a user's machine, actually hampers his work, so we found this solution gives us a no-time solver remotely.
Any impact on a user's machine, actually hampers his work, so we found this solution gives us a no-time solver remotely.
- I like mostly how we can remotely monitor various services [to see if they] are up/down. For example, whether a user has a firewall on, do a browser check, version check etc. This is really useful for me to remotely monitor the issues and proactively work on the issues before a user reports them.
- I would say, the product could give us a better monitoring on security updates. Monitoring Microsoft security updates are missing. Mainly focusing on security as well. This [would give] a booster to the software.
- Log management system has a lot of room for improvement.
- There small bugs here and there. A small percent of servers and Chrome Books are not well addressed.
July 24, 2018
Connectwise/ScreenConnect is very user friendly
ScreenConnect was used as a way to provide technical support for external clients. We used this method of screen sharing to monitor servers, quarantine computers, and MacBooks. It helped us update software, configure computer systems, and perform day to day operations. It makes it incredibly easy to help customers as well as send/retrieve files from their computer.
- Easy to install and easy to use
- Auditing options are available if you create a server for its storage.
- Transferring files is easy to use
- Changing users on a server is easy to easy
- Categorizing computers in a list makes and having a search feature makes it very user-friendly
- Adding new employees/changing passwords in ScreenConnect feels more difficult than it should be.
- Sometimes the screen can make the viewing field way too small and when using the zoom feature in ScreenConnect makes it hard to adjust to the right size.
- It logs out after being idle for a short amount of time.
July 18, 2018
ScreenConnect has helped us
We were using other screen sharing applications and this one was one of the easiest to use. We use it to help our customers remotely. We like the ease of giving them a URL or sending them an email and then in a few quick seconds being able to remote into their computers or networks to help solve their problems.
- Ease of Software
- Quick and painless when trying to connect with a customer
- Ability to remote into someone's desktop
- Depending on your browser, when trying to login it prompts you to download the file again (Firefox)
- Ability to have multiple users to one session
July 13, 2018
Control over every device you need
Control (or ScreenConnect) is part of the Automate (LabTech) software package and works extremely well as a remote desktop application into managed servers and workstations. ConnectWise has made significant updates to the software as time has gone on. Control has the ability to reconnect after reboot, initiate safe mode reboots, implement custom scripts, and is very quick to connect. As time has gone on, ConnectWise has slowly integrated more and more features and today, it has all of the features that standalone products dedicated to remote access have.
- Fast, efficient remote access
- Automated reconnect upon reboot of workstation or server
- Transfer of files/documents from host to attendee
- Quick installation and automated deployment of software via group policy
- In previous years, a complaint would have been the duration between clicking Remotely Control and the window appearing, but this has been greatly improved!
- Requires opening Automate application, no standalone application for quicker connections.
July 09, 2018
Lightning Fast Remote Control
We use ConnectWise Control across our entire tech department. The product has handled remote supporting customers better than any other product or service we have used. Customers find it easy to use and connect with. The product is stable and easy to manage. The price of the product when you look at value and support is very much worth it.
- Quick remote control, users can connect in seconds.
- Powerful remote support extras such as file transfer, scripting, remote reboot, saved login passwords, etc.
- Ability to stay connected for weeks if needed or forever.
- Mobile phone remote support lacks compared to LogMeIn Rescue
- Could use an improved remote control app for iOS and Android for controlling PCs & Servers.
ConnectWise Control used mostly in our Client-Server architecture. It is mainly used for reboot and reconnect, drag and drop file transfer, screen recording, safe mode support, multiple monitor, command line access, wake-on-LAN, VOIP, chat, and a custom toolbox for quick deployment of support tools.
- ConnectWise Control server is self-hosted, and runs as a .NET Framework application.
- On Microsoft Windows it runs as a set of services.
- On Linux and OS X it runs as a daemon on a bundled fork of the Mono Runtime.
- It can be integrated in cross platform architecture.
- Great advantages for SOA(Service Oriented Architecture).
- WCF SOAP Session Manager service provides a data store for both the Web Server and Relay services.
- It can be used in any platform .net client with WINDOWS OS, Java with OS X and LINUX, IOS and android clients.
- The communication between Client-Server always use secure connections using SSH operates on TCP sockets.
- Since it’s also billed as a collaborative solution for teams to work together where they can have remote sessions, it would have helped if there was a nifty calendar management feature where teams could schedule meetings and collective tasks.
- Auto notifications can be integrated.it will build team connection and coordination.
- More Personalization and customizations. Custom dashboard design would be a nice feature
April 02, 2018
Simply the best!
ConnectWise Control is used to help manage a variety of computer environments for our rapidly expanding client list. Having quick access to all of our clients is extremely important to us, and the ease of navigation with ConnectWise Control helps us to keep ticket times down and make sure our clients are taken care of promptly.
- Easy to use and navigate
- Extremely reliable
- Great support
- Excellent built-in features
- Good integrations
- Limited 2fa capability
Using ConnectWise Control made life easy in corporate. It easily connects with clients located at a distance. It can easily share any type of files like pdf, doc, csv, mp3 etc. It is highly compatible software with solid features, and is easy to understand for new users too. Reliable and intuitive: it is used to demonstrate projects and software to clients, solve their problems/queries and share files in our organization.
- Reliable, intuitive and easy to use.
- Connecting in a snap to clients in a distant location.
- Shared toolbox folder to share files easily.
- Connecting with multiple users sometimes makes it slow.
In a small IT service provider and MSP, we use it both for unplanned, on-demand requests for help and also continuously on some client machines. We use it to primarily provide remote support, saving time and travel costs.
- The process of connecting to a new client is generally easy enough that any client can quickly complete their part and make the connection.
- We provide support to clients with various operating systems, and we can connect to all of them.
- We have used connection scripts to simplify and inform us when machines with intermittent connections, like laptops, become available online.
- The customization interface feels it's from a bygone era. It could use improving.
- Some of the languages around different types of clients and connections have been confusing. This has improved in the last year or two and still has a little way to go.
March 23, 2018
A review by Grand Mesa Observatory
I am using ConnectWise to remotely control telescopes.
- I am very happy with the Desktop Client which allows me to control our telescopes remotely
- Very easy to use interface
- It has little effect on the bandwidth
- When creating a new session I would prefer if the .exe did not have to be downloaded each time
- I do not like the Android app, the mouse is very difficult to use
I am a sole proprietor and use the software daily and for my subcontractors as needed. The ability to have a client build their own session and I join it is amazing. The reliability and flexibility of the offerings are second to none in my experience. The fact that the entire solution is cloud-based with a minimal install and support packages is fantastic. I can log in to my admin sole from any device and have full access.
Unattended access and unlimited session time allow clients to simply build and let me know to address an issue. The chat function reduces unnecessary emails.
- The ability to have a client build their own session is amazing. The reliability and flexibility of the offerings are second to none in my experience. The fact that the entire solution is cloud-based with a minimal install and support packages is fantastic. I can log in to my admin console from any device and have full access.
- Support contracts are easy to attend to with regard to maintenance and break/fix. Install is very flexible
- Support for nearly all OS's
- Promos could be more available or referral benefits.
- A few issues with support understanding an issue brought forth.
- None
March 23, 2018
Great interface but needs work!
We use ConnectWise Control to remotely administer security monitor displays for a variety of our professional large-scale video surveillance system installations. In addition, our in-house helpdesk uses Control to provide support to our end users.
- Easy to sort remote clients
- Display of system statistics and uptime
- Works through a variety of firewalls easily
- When remotely administering a video surveillance monitor, Control has a very difficult time emulating the on-screen live video, in comparison to competitive products that are available.
- Some of the administrative tasks relating to Control were not given enough thought on a GUI or simplistic operation side of things.
March 23, 2018
Great remote support software ConnectWiseControl
ConnectWise Control is used to provide remote support small and medium-sized business clients. I have used other software solutions but found problems with them. ConnectWise Control just works when you need it. I haven't had any problems with connections. What more could you want?
- I have found that it still works well on connections which are struggling with low bandwidth, whereas some other products have struggled in the same situation.
- It enables you to have temporary connections which are able to reboot the PC and reconnect, so it's good for one-off support situations.
- It enables you to have install connections for existing clients where you can connect without them having to do anything.
- Maybe a couple of more concurrent connections on the standard package
- Anything can always be cheaper :)
March 23, 2018
ConnectWise Control Review
Effective and easy to use. Used for Training sessions and giving product demos to clients from remote places. Record demos and send to the clients and others. I can use any device that can be connected. I can give remote support, gain remote access and run remote meetings. It's made it easy to solve problems whenever required urgently without being available personally. Sometimes we need to do multi-site sessions and ConnectWise Control is able to handle it very easily.
- Remote Control Access makes it a very effective tool to use.
- The support and product have been outstanding. Ease of options for customers.
- Low budget software.
- Record sessions and send it to clients so that they can see anytime they want.
- The admin area UI needs to be updated. Difficult to use in this section. It's not intuitive where you need to do things.
- Software is buggy. sometimes laptop gets fuzzy.
March 22, 2018
A Review of ConnectWise Control
As hybrid MSP we use ScreenConnect to manage internal devices to our company as well as managed clients devices. This allows us to quickly troubleshoot, resolve, and monitor a wide scope of workstations, servers, and other devices.
- Unattended Remote Connection
- Powerful added abilities such as being able to send commands to the device
- Allows for high-security options like Two Factor Authentication and allows for granular control over user permissions
- I personally feel like there is a lot of wasted white space in the UI, and it has performed quite slowly in the past (has since been resolved)
- While we are grandfathered into older pricing, the new pricing is very prohibitive. If we were looking again we would probably avoid this product due to that.
March 22, 2018
A tool we can't live without anymore
All of our consultants and support staff use it regularly to help our customers understand how best to use our software as well as to assist in problem solving or error handling.
- Ability to pass control back and forth between the host user and our support staff
- Ability to copy files to and from the customer's system as required
- Ability to hold meetings in order to share our screen for training purposes
- The download process can confuse some users.