Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
All in one solution for remote management
Best remote for the money
Replaced LogMeIn with Connectwise Control
CW review
ConnectWise Control Puts You in the Driver's Seat
Great Remote Support Tool that always works when you need it.
The End-All Be-All Remote Support Without the Extra Crap
Affordable remote control software!
ConnectWise Control - is it wise to use?
Great tool for Supporting a remote workforce!
Easy to use and reliable
ConnectWise Control Helps Our Business Succeed.
ConnectWise Control works really well for us.
A Great Solution for MSPs
ConnectWise Application Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.4Screen sharing(583) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.5File transfer(556) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 8.2Instant message(490) Ratings
Ability for administrator to communicate via instant message with remote user.
- 7.5Secure remote access with Smart Card authentication(73) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 6.5Access to sleeping/powered-off computers(303) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.3Over-the-Internet remote session(589) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7.9Initiate remote control from mobile(381) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.2Remote management of servers & workstations(506) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.8Remote Active Directory® management(167) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.9Centralized management dashboard(470) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.5Session record(309) Ratings
Ability to record session for training purposes.
- 8Annotations(258) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.6Monitoring and Alerts(181) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 9.1Multi-platform remote control(390) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1173)Community Insights
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(426-450 of 613)Best remote support software on the market!
- Easy, lightning-fast installation of client software
- Almost immediate connection to client devices
- Intuitive control console
- Super useful features, including remote CLI and direct messaging
- Still no SAML 2.0 support (though it's in the roadmap)
Effective Support through ConnectWise Control
- Access sessions enable us to monitor remote servers and identify potential issues before they become crises.
- Access sessions enable us to remotely monitor systems without requiring end user actions, thus making the end user's life easier.
- Support sessions are easy to set up, and give the end users a feeling of reassurance that help is so quickly and easily at hand.
- We've had issues with the screen sharing aspect of the product, often ending up with a blank screen.
- We occasionally have login issues on remote servers, where the Access session returns a blank screen.
- The revised interface for ad-hoc Support sessions, with the random 4 digit code, is not as intuitive as the old interface.
Ideally suited for remote support of small to medium businesses who do not have or want their own IT departments. Excellent way to support end users when not in the office, as the service works from any internet enabled device - even iPhones.
Clearly, not suitable for support where either site has poor internet connectivity. Lacks remote printing capabilities.
Good solution for most
- Customization
- Control
- Ease of use
- Would be nice to get better support for remoting into mobile devices
- Needs better organization of Access devices
ConnectWise Control Review
- ConnectWise Control allows for easy implementation onto both client and prospective client networks. This allows for an efficient onboarding for a new client, and a non-intrusive way for us to see the network for potential clients during the sales cycle.
- The automation with ConnectWise Manage allows for the capture of all activities we perform, both automated and through our staff, for our clients. This ensures accuracy of billing and minimizes missed opportunities for revenue generation.
- Easy creation of automated scripts to perform tasks that happen frequently or simple fixes to common issues allows us to resolve issues without utilizing human capital, which in turn reduces overhead costs for our business.
- ConnectWise Control does not have simple "templates" that allow for monitoring certain devices more robustly than the basic monitoring services. For example, there is not a template to monitor Dell Open Manage. It can be done, but you have to either pay for consulting services to set it up or figure out how to configure it internally.
ConnectWise for the every day I.T. Administrator
- ConnectWise is fantastic at allowing control of what users or administrators are capable of accessing specific machines. It gives the ability to use it in a variety of ways given this flexibility.
- Quick. Quick. Quick.
- Fantastic response time when working on remote devices.
- Also has a mobile app that gives it even more flexibility and comes in handy for those unexpected times when IT Admins may need to get logged in quickly.
- The mobile app is the area most needing improvement. The left/right click system is hard to use and can be a pain at times to do tasks quickly.
- It takes a little bit to figure out the roles/rights/users/groups aspect of it all. It would be nice if there was a much simpler way to simply assign a new user to a specific machine or group of machines
Screen Sharing software that makes us look good.
- Allows our customers to quickly allow us to share their screen.
- Being able to set the code to a default instead of typing one in. Our customers expect a certain code after a while so it's easier for them and us.
ConnectSkiesTheLimit is What CWC does for our team
- Super easy installation even for the novice. You use what we often times have on the other end of an ad-hoc session.
- The navigation within the portal is extremely flexible we can group and categorize as we need to make changes on the fly with virtually no issues.
- Might be nice if we could drag and drop computers into groups.
- It would be awesome if we could add the registry on the workstations from a back end perspective.
- Auto reconnect after a remote reboot command is fantastic.
- Connecting over low bandwidth is significantly better than Remote Desktop.
- It doesn't utilize a large CPU% even with multiple sessions running.
- There have been some issues getting the right installer for Windows 10. The default package would fail with an error. We had to cycle thru the various MSI, EXE packages to get the current one.
- Honestly this program is fantastic. The installer issue is the only thing that pops up as something that was a minor irritant.
Some government agencies refuse to use unattended remote support. But they are ok with attended support.
Great Software that just work
We offer business solutions and virtual assistant services and therefore need to connect directly to our client machines for collaboration. With Connectwise control, we can manage clients remotely and not be bound by location.
- The product just works. The only time that it didn't work was when the remote client network was disconnected from the internet.
- Speed. For me to create a session with a customer takes about 30 seconds and that is if they have to download and install the client.
- Ease of use. Damn but it is easy to use. Click on create session. Provide information to client and voila you are running.
- When the customer downloads the client there are too many options. It would be great if the software can make the necessary adjustments automatically to suit the operating system.
- It is hard to think of improvements for a product that is already great.
ConnectWise Control makes IT Super!!
- ConnectWise Control connects to remote resources very quickly and works well over slow connections.
- ConnectWise Control reconnects to remote resources automatically after the connection has been lost due to reboot or connection timeout.
- ConnectWise Control allows the IT department to interact with users via chat which helps with problem resolution.
- ConnectWise Control offers great control over the remote session by the use of screen blanking and mouse and keyboard control.
- I would like to see ConnectWise Control automatically update the endpoint agents when a new version is released.
- I would like to see ConnectWise control provide more information about the end point in the console such as internal IP address.
- I would like to see ConnectWise control enable adding comments about remote sessions.
- Self-hosted and therefore fully controlled and managed by our organization
- Provides a lot of features while still being very easy and intuitive to use
- Robust security and granular access control
- Lightweight resource usage
- Allows for company branding
- Great support
- Great pricing (at least at the time we purchased and were grandfathered into their pricing structure, although I still think their pricing is very competitive in the remote support/access marketplace)
- I know they were recently purchased by Connectwise, but it would have been nice for them to offer more MSP functionality within their package instead of having to get it elsewhere (or from Connectwise/Labtech)
- Better interface for customizing the software and services - it's a bit archaic and complicated to perform customizations
- Better implementation and security guides (for beginners using it)
- More plugins
- Better interface for submitting support tickets to ScreenConnect with less emails back-and-forth and a web interface for tracking current and previous support tickets
- Better messaging interface built-in for end-to-end communication with end-users
No other connect than ScreenConnect
- Love that I can use the app on my iPad as well as laptop
- Easy to use
- Loads quickly
- The app has really small text
- Doesn't always log in
ScreenConnect all the way!!
- Finding users on the network without sending them an email.
- Adding applications and downloads to the toolbox for easy installs.
- Screen resolution and speed is great when jumping on the machine.
- Before the last update we only had to consent once for the user to allow us to hop on- after the most recent update the user has to consent when switching profiles. This is a problem if we want to work on their PC at lunch.
- Not all users show [as being] online so we have to submit an email.
- Every once in awhile it does go down - this is caused by users not closing out their ScreenConnect sessions.
- ScreenConnect is easy to set up. You can be up and running in minutes.
- ScreenConnect allows us to control a remote computer to update, install or uninstall software, maintain all software to be current for virus protection.
- ScreenConnect saves us from having to be at the computer to handle a request.
- ScreenConnect is fast.
- I'd like to see more instructional videos to help train a key office person to assist when needed.
- Learn how to run scripts, etc.
- Single interface, to connect to customers a variety of different ways
- Ability to stay connected to systems and monitor and report when a connection drops
- Easy to use, combines what we used to use multiple tools for in one interface
- We have been only using connectwise control for 2 months and have not yet encountered anything we do not like.
Reasonably priced, flexible and powerful product
- Remote screen control
- Drawing on screen
- Screen image capturing
- The "Access" feature is great, but the agent for Mac perpetually hangs on some machines. I suspect this has to do with multiple users being logged into the machine at the same time.
This product is not well-suited for very simple, very straightforward scenarios where instructions can be given in an email or over the phone, such as how to reset a password. For anything more complex, this is a big help.
Sweet piece of software
- Robust - the service is available
- Configurable - for a technical department, most of the required options are configurable in great detail
- Lightweight - there is no extra cruft installed with the client
- Documentation is sparse, but support is knowledgeable when contacted
- User interface is not very slick
- Onboarding route for non-expert users could do with some guides
Unattended access support
- Unattended access
- Cross platform compatibility
- Launch sessions from webpage
- Screenshare speed
- File transfer speed
The Ultimate Remote Access Tool
- I love the way you can share the session with a third party - a winning feature in some of my cases. Getting a vendor to look at the server has never been easier.
- Updating the application and clients is very simple and worry-free. Simple next for server, update few clients, test, then just select rest and deploy update. Takes moments and works very well.
- Customization of the portal allowed us to quickly change the necessary bits when the company revamped its colour theme.
- Sorting customers and splitting them by company names could be a bit more user-friendly and automated (no alphabetical auto-sort!!)
- The clear local cache command could be made visible from the management page so that users don't have to look it up if they need it - shortcut/button of sorts that would run it locally.
- Creating a virtual appliance for example for VMWare would not be a bad idea - improved security, etc.
Not so well suited - this is a problem as I cannot see where it would not be well suited!
ConnectWise: IT tested, Linux Approved
- GPO installation push with msi package
- 2-factor authentication
- Remote management
- The GUI has room for improvement
- Removal of ghost connections, sometime after "uninstalling/removing" an installation the listing sticks around
ScreenConnect FTW!
- Deployment for new workstations.
- Remote Support.
- Mass Restarts for update purposes. The ability to run commands is great!
- I don't find the software to be lacking anything in particular. It has everything I need.
Flexible, Fully Featured and Fast
- Lets multiple users connect concurrently to their individual machines.
- Highly customisable/configurable to your company's needs.
- Admins can access all machines or end users can be restricted to access only their machine.
- Linux version tends to hog resources and open multiple instances.
- Mac version lacks some of the functionality of Windows but this has improved a lot recently (e.g. screen blanking now works).
- Mac versions can sometimes fail to connect yet the screen on the host machine goes blank.
- Well suited for business continuity purposes where physical access to business premises is not possible.
- Less suitable for developers on Macs who like working with lots of screens.
ConnectWise Control Review
- Integration with ConnectWise Manage and ConnectWise Automate.
- ConnectWise Control updates are quite often and you can see what they have done without reading patch notes.
- Thumbnail views have started being a bad resolution with recent updates.
- Survey prompts after several disconnected sessions get annoying for technicians that use the software on a daily basis.
ConnectWise is the cheaper better alternative
- Unattended Access
- Fast Connection Speed
- Integrations
- It's hard to chat while remote controlling machines
- Setting up advanced features can be difficult
- Would be nice to have video chat option
Gain more clients with ConnectWise Control
- Easy to use after a few days of casual use, it's really simple to get the hang of.
- Transferring files back and forth is a nice feature.
- The hosted toolbox for tech installer files is a nice feature.
- Sometimes installed agents will show offline.
- The toolbox could you some work.