Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Will Rescue from wasting time
I can work with it!
Rescue allows us to provide industry leading support for our clients
Expensive, but worth it
LogMeIn Rescue by GoTo
LogMeIn is Logical with COVID on the rise!
When you need rescuing, Who you gonna call??? I call LogMeIn Rescue by GoTo
Rescue has become a valued part of our team allowing us succeed without issue related downtime
it is good tool to use
9 out 10 Definitely Recommend!!
An easy way to track my science data
Good to some extent
It helps getting quick support from an …
Genuine Review from Tech Support
Rescue for Pharmacy Success
How LogMeIn Rescue by GoTo Differs From Its Competitors
Security
Security
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Security
But sometimes, the user objects that it downloads an .exe file to initiate the session.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
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Pricing
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9.6Screen sharing(160) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.6File transfer(150) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 7.1Instant message(89) Ratings
Ability for administrator to communicate via instant message with remote user.
- 8.3Secure remote access with Smart Card authentication(27) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 7.3Access to sleeping/powered-off computers(40) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.1Over-the-Internet remote session(160) Ratings
Establish secure remote connection with computers outside the network firewall.
- 7.1Initiate remote control from mobile(42) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.7Remote management of servers & workstations(68) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.4Remote Active Directory® management(32) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 9.8Centralized management dashboard(49) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 7.6Session record(113) Ratings
Ability to record session for training purposes.
- 6.9Annotations(41) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 6.7Monitoring and Alerts(76) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 8.8Multi-platform remote control(116) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is LogMeIn Rescue by GoTo?
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
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Reviews and Ratings
(389)Attribute Ratings
Reviews
(1-25 of 181)Good product with potential to be great!!
- The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
- The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
- You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
- You can get the remote system configuration information without invoking the command window on their side.
- The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
- Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
- In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
Will Rescue from wasting time
- Multiple instances of Remote control
- dashboard for detailed overview of all stats
- secure remote access to machines
- clipboard synchronization and file transfer
- simultaneous instance of single machine by agents
- prompt frequency of signature key for security
- session transfer speed among agents
I can work with it!
- easy install.
- remote access.
- Multiple way of connection.
- fast learning curve.
- mobile client.
- grant admin privileges.
- screen recording.
Rescue allows us to provide industry leading support for our clients
- Quick and easy of use for our clients to download and run the app
- Provide quick download options for data gathering for investigative purposes
- Allow unattended access for upgrades and configuration changes without customer input
- Unexplained delays when transferring sessions between agents
- Periodic crashing while establishing connection or accepting a transferred session
- Better prompts for customers to be able to locate the downloaded apps without having to check download history
Expensive, but worth it
- Seamless launch
- Easy install
- Quick diagnostics
- Costly
- Support
LogMeIn Rescue by GoTo
- remote access
- easy download and install
- price
LogMeIn is Logical with COVID on the rise!
- Easy Install
- Simple URL for install
- Simple to get started
- Very powerful once you peek under the hood
- Having a simple GUI with advanced options
- Few hoops for users to get started
- A quick way to escalate privileges once remoted in
The GUI is pretty straight forward and easy to navigate, but there are many power features once you get more comfortable with the the basics.
- Love that you can remote into mobile devices (cellphones)
- Love the tech collaboration of sharing sessions
- Also the file transfer aspect
- And remote starting of users PC and the ability to see PC prior to them logging in
- The ability for remoting into mobile devices many features within do not work once connected to users cell or tablet, mainly apple devices, even with user granting access.
- Would like to not have to go through web to sign in (2 Step process)prefer to just use desktop ver. to login but when my company started using SSO we had to sign in via web. Now we no longer use SSO but LogMeIn Rescue by GoTo desktop still reverts back to making us sign in via web
Rescue has become a valued part of our team allowing us succeed without issue related downtime
- Computer issue triage
- Security by working seamlessly with our VPN
- Ease of use for even the least computer savvy team member
- Major maker software integration
- fully remote access
- the ability for a third party to fully review interactions
it is good tool to use
- Set up Email application.
- Configure settings remotely.
- Verifying test results
- Need to connect more fast.
- it has issue while connecting with mac.
- it is slow while connecting with smartphones.
9 out 10 Definitely Recommend!!
- Device issues handled
- easy to utilize features
- Quick
An easy way to track my science data
Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
- Access computers without people close to them
- Give support to users with all privileges even in limited accounts
- Help with unattended access to People With Special Abilities (parkinson)
- File transfer between computers
- one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
- more documentation for apple users
- never could record a session, all the time was a permissions issue, don't know how to do it
Good to some extent
It helps getting quick support from an engineer instead of going through the whole process of creating a ticket, then getting an engineer assigned to it to fix the issue, it thus saves a lot of valuable time and increasing efficiency.
- Quick solution
- Better engagement with support engineer
- Helps understanding the cause and proactive measures to avoid it.
- Chatbot should be implemented for basic issues
- A manual guide should be given
- Automation solutions should be provided in it for fixing basic issues
Issues can be discussed with engineers for better understanding the cause of it and also getting proactive measures to avoid it in future.
Genuine Review from Tech Support
- File Sharing
- Remote Access
- Join a Collaboration Session
- Schedule a session
- Notification regarding the same
- Audio
- Screen Recording
And when I have to schedule a remote session, I have to use a different platform like Teams or WebEx.
Rescue for Pharmacy Success
- Transfer Sessions
- Recording
- Screen Capture
- Nomenclature filter
Easy as Logmein123
- Very easy to use.
- Able to have access to the customer's workstation in a fast manner.
- If there is an issue, the support line always has a long hold time.
Very good product !!
- Remote support with ease. E.g by sending email links or via pin no access from a web link
- File Transfer back and forth with user computers
- Chat capability
- Currently the version satisfies all our needs.
GoTo Rescue - Helping clients remotely with ease.
- Ability to see exactly what our clients see
- Ability to allow support to grab information remotely from clients machine.
- Easier to work with clients directly on our system with this remote tool.
- The ease to have clients connect to support with the calling card feature (ease of use)
- Calling card feature; would like it to be able to record different associations by using just 1 calling card. Currently if i wanted 5 separate client specific notifications for notes I need to create 5 separate calling cards instead of reusing just the one.
Rescue- There is no circumstance where I would not work without it!
- Ability to solve problems
- All users to show you the problem, rather then tell you
- All the technician to access the computer without any user intervention
- The technician console provides a very easy user interface
- I do wish the screen provided prompts indicating where the user should click to complete the steps. Some less savvy users have issues going through the steps that allow me to get connected to them.
- A quick log-in via our website would be a nice feature.
- I can only access the console on one screen. In the event the technician has multiple screens, would be nice to have multiple screen access for users with multiple screens.
In the event you have a less savvy user, you will need to be a little patient to walk them through the process. Familiarity with the end-user side of the process really helps with this problem.
Rescue almost works perfectly, except one small issue for me
- UAC for admin sign-in during software installs/un-installs and/or other admin actions
- Connecting to computers on the internal network
- File transfers
- clipboard for copy paste, this doesn't work for me most of the time
Rescue is like your toothbrush, don't forget it!
We have been using Rescue for many years and it was always been really reliable in helping us get our job done, from the remote session to all the other tools that come with it, such as file transfer and call transferring.
It really helps us help our users.
- Remote desktop sharing
- Administrative rights elevation
- File transfers
- Technician transfers
- Simpler menu navigation/buttons
excellent tool to support
- remote screen sharing
- admin access
- unattended access
- the browser interface
- the administration console
- licensing
Dependable software.
- Easy Connection to Devices.
- Easy to navigate.
- Dependable.
- Notification of outages.
Remote Rescue
- Multi-Device Connectivity
- Quick Response
- Ease
- Scammers use it a lot
- Cell phone connectivity
- Less Scammer use
Rescue - Great for remote helpdesks
- On-demand remote connections
- Unattended connections
- File transfers
- Chat between client and agent
- The price point is pretty high, especially for a larger team