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HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and …
Starting at $0 per user
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What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
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Popular Features
- Notifications (130)7.777%
- Chat (132)7.777%
- Search (103)7.272%
- Discussions (110)6.565%
Pricing
HipChat Basic
$0
Cloud
per user
HipChat Plus
$2
Cloud
per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HipChat (discontinued)?
Hipchat is discontinued by Atlassian. Users are being migrated to Slack.
HipChat (discontinued) Features
Project Management Features
- Supported: Mobile Access
- Supported: File tracking
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with GoToMeeting
File Sharing & Management Features
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Custom emoticons
HipChat (discontinued) Screenshots
HipChat (discontinued) Integrations
HipChat (discontinued) Competitors
HipChat (discontinued) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
Frequently Asked Questions
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Slack, Microsoft Yammer, and Skype for Business, now part of Microsoft Teams are common alternatives for HipChat (discontinued).
Reviewers rate Surveys highest, with a score of 7.8.
The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(574)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.
Attribute Ratings
Reviews
(26-50 of 133)Companies can't remove reviews or game the system. Here's why
October 31, 2016
Hip or not? Hipchat messaging
Hipchat is being used by the engineering, product, and data teams, only these departments and not across the whole organization. Hipchat quickly allows coworkers to communicate, send documents, and screenshots. While emails tend to clutter the inbox and contain longer essays, hipchat allows for quick informal check-ins and conversations through instant messaging. In a quiet office, it helps team-building where co-workers can have little conversations on the side.
- Hipchat allows me to "call" on different people in the department by the @ sign.
- Hipchat allows me to create different rooms for projects so I don't have to remember who's doing what, rather label the item based on the project.
- Hipchat provides a myriad of communication methods where I can add emojis to messages. It strikes the balance of informal in a business setting.
- Hipchat loads and presents attachments well.
- Hipchat could organize its messaging UI better, the side panel isn't my favorite.
- Hipchat could provide more granularity to its notification - it currently has three settings. One suggestion would be to provide different chimes for different rooms or people.
- Hipchat sends a notification when I'm not logged in and I receive a 1-on-1 message, these messages could be batched instead of individual emails.
- Hipchat sometimes doesn't authenticate my login correctly. Losing communication between the team makes teamwork hard.
October 31, 2016
Amazing Hipchat!
Hipchat is an excellent tool that enables collaboration across multiple departments. The integrations are extremely useful and provide added features. Its works across multiple platforms. We currently utilize the HipChat Server for onsite benefits.
- Collabaration
- Allows our departments to remain in touch and stay on top of issues
- Monitoring
- Assists in keeping track of services
- Cross Platform
- Windows, Mac, IOS, Android
- Added features for Hipchat Server to compare with Hipchat Cloud
- More Seemless integration
- Better QC on Windows Client
We use Hipchat as a method of internal communication, as well as the notifier of Jira Help desk.
- Excellent connection between Jira and Hipchat.
- Real time notification on chatrooms when tickets have updated.
- It's easy to mention help desk tickets through jira in hipchat.
- The app can do better, it's difficult to keep it active when a phone goes idle. My profile looks idle and coworkers think i'm not checking my messages; I get email notifications.
- Multiple emails sent for one message - for example someone writes on hipchat "hi-hits enter-do you have a sec-hits enter-let me know-hits enter, I get 3 separate emails for that.
- There is no share screen/video option to discuss issues.
September 19, 2016
HipChat Brings Zen to Your Communication Overload
At my previous organization we used HipChat across our entire SaaS product organization to quickly communicate between Customer Services/Success, Engineering and Product Management departments. In addition to enabling topic based conversations without the horrendous anti-scale of email, we relied heavily on integrations for alerting across our infrastructure and tools so that information was available to all who were interested. If you are using Bitbucket, JIRA and Confluence the synergy becomes awesome.
- Real-time collaboration
- User specific customizable alert settings
- Centralized tool for communication and alert monitoring
- Native apps have performance issues and often lag behind in features compared to the web app
- Search through historical conversations could be much better
- Grouping users or using aliases could be made easier
September 17, 2016
Virtual standups with Hipchat
Hipchat is not organisation wide but is heavily used in both the editorial content areas and the strategy implementation areas of our division. It is also heavily used by a number of development teams working on our products. In particular our editorial content and strategy teams are scattered across Australia with users in regional areas such as Broome WA, Bendigo NSW and Lismore VIC. When staff are located thousands of kilometres apart a real time targeted chat system is important.
- standups: I have installed the standup hipbot and as we have staff in a handful of locations across 3 timezones we can run virtual standups by having members of the team log a "Yesterday I did ... "/"Today I'm doing ..." The bot allows me to pull these reports out of the noise very simply.
- availability: When you have a dispersed team working on a project the ability to see they are available and get immediate answers to questions is important.
- contact with other teams: While other teams work on our products its useful to be able to watch what they are doing by lurking in their HipChat room. I always say Good Morning and them knowing I'm there means they can ask for clarification on requests quite simply even though they may be working 1000 or 2000kms away.
- I would love to see a bot wizard developed - for example I'd like to find the time to build an "on this day" bot which replied to the first person to chat each day, but I lack the time to study the system.
September 14, 2016
Good system, more expensive than competitors
We use hipchat as an internal chat system. It's used primarily by the Cloud Services department, but people that use our internal products also have access to support rooms where they can ask questions.
- Hipchat has good support for message searching to allow you to go back through history and find important comments or copy/pasted things.
- Room creation, deletion, administration, and the general usability of Hipchat are all very solid.
- The added emoji features are a ton of fun.
- The online webapp is not as good as it probably should be.
- Hipchat is surprisingly expensive for a large team.
- Hipchat integration with other services is lacking compared to Slack.
September 13, 2016
A great tool for dynamic teams!
We use hipchat both to coordinate across different teams as well as to manage our work flow. It's very useful having an application that is a chat but also allows to reference tickets.
- Chat
- Bots
- Integration with Jira
- Less memes, they tend to push people to waste time rather than be productive
Our engineering team is somewhat dispersed geographically. We use HipChat as a multi-user chat for daily ongoing work on various systems. For example, our DevOps team notifies us through HipChat when a service is down. We make limited use of rooms to allow subsets of the organization to communicate in real time without having to disturb those that don't need or want to be a part of that room's discussions.
- The UI is mostly intuitive and easy to use. If you've used any chat tool you'll have no trouble with HipChat's basic features.
- The ability to create rooms of users is helpful. For example, UI designers, DevOps engineers, and QA testers can communicate without disturbing members of other teams.
- Using @names in messages makes it easy to notify individuals or groups that an important message was sent. For example, @all notifies all users in the room, and if they are not online at the time the message is sent, they receive an email. @here is similar to @all, but it just notifies everyone online.
- The integration with Jira is easy and nearly seamless.
- HipChat enables use to use and create emoji-like icons, but they are so small as to be almost unusable.
- While text chat has been reliable and easy to use, I have had some difficulty with voice chat.
We have a team of about 15-20 employees. HipChat has been super helpful to keep everyone instantly connected. We also have a work from home option on Friday. HipChat is extremely important from everything to quick questions to aiding as an additional conversation stream while on conference calls. It's a must to keep us connected in real time. I also love that fact that on a Mac you can drop in your screen grabs from your clip board. It saves tons of time when trying to get a point across.
- HipChat allows you to quickly see who is online on your team.
- Sharing screen grabs, links and files is a breeze. Saves a ton of time.
- Fun icons are a nice way to add humor to your daily conversations.
- You can't mention people in rooms/groups that they are not in. If they leave the room/group, they will not see the notification.
- Slack has more emojis and icons which brings them closer to how people use their cell phones in text conversations.
- There is not an option to share screens if a problem arises that is bigger than text communication.
July 19, 2016
HipChat is solid.
Hipchat allows developers, designers and support technicians to stay in touch easily in a large building without needing to call and bother the other person.
- HipChat is completely free to use with as many team members as you need and with as many integrations as you need. Hooray! At the free tier of service, you get group messaging, instant messaging, and file sharing capabilities. Your search history is capped at 25,000 message, and the storage ceiling is 5GB. The free plan is an excellent deal.
- There is a HipChat Plus option for $2 per user per month that adds three notable features: video conferencing, screensharing, and unlimited storage and messages. HipChat Plus is an excellent value, and you can try it for free for 30 days.
- HipChat most closely resembles Slack, so it's worth comparing their prices. With Slack's free tier of service, you also get unlimited members and plenty of core features, but your account search history is limited to 10,000 messages, rather than 25,000. Storage gets capped at 5GB, so that matches HipChat. With Slack's free account, however, you can only integrate with five services, compared with HipChat's unlimited integrations. The conclusion: HipChat has fewer limitations and offers more at the free level.
- It's not completely open source?
- I'm very happy with HipChat.
July 18, 2016
Hipchat is pretty ok.
It is used across mostly the whole organization, but definitely across the entire engineering org. We use it mostly for group chats between different engineering teams, to sync up with work we are doing across teams.
- Group/Team chat.
- Easy to find other people by name.
- Posting funny gifs and emoticons can be a fun way to express yourself.
- Hipchat login servers are frequently down, causing frustration since I need it to communicate with others.
July 13, 2016
HipChat Review
We use this in addition to the other Adium messenger we use. One of the benefits it has over other messengers is that I can use it from any device and outside my organization.
We use it all the time to connect with different resources, helps us create user groups and help speed up the agile team to meet the expectations.
We use it all the time to connect with different resources, helps us create user groups and help speed up the agile team to meet the expectations.
- Works on all devices.
- Can de be used outside the office environment.
- Help.
- Can create the user groups and perform group tasks.
- Team status updates are easyly captured.
- It should store the previous chats with all the users.
- Should provide calling functionality.
Hipchat is being used within one of our departments (that I know of). We use JIRA to manage the details of our agile process, and as a corporation we use Microsoft Lync for instant messaging. Our IM client is horrible to use and many don't really use it. A group chat in the IM client only lasts for that session, so context of a discussion would get lost as other members are brought in. The client isn't available on mobile devices. That's where hipchat fills in the gaps...the integration with JIRA just enhances the experience adding more context to the topic being discussed.
- Provide context through JIRA integration to a topic/discussion
- Stay in sync on any device
- It's not clear what would happen if I dismissed a room by clicking the little "x" next to the room name - will I be able to find the room again?
July 13, 2016
HipChat
It is being used for inter departmental chat and group discussions.
- Real time chat
- Integrations
- UI
- Updates are sometimes not applied after the installation which require a full re-download
July 12, 2016
My Experience with HipChat
I use HipChat in my organization to support our clients over the cloud. It's professional looking and the features help with keeping the image good. Also, we usually use HipChat to get service hooks as I link it to many of our clients’ infrastructure and get notifications just in time. This is the most amazing feature.
In addition, I have implemented HipChat as a service desk chatting system through a client's website.
- Service Hooking
- Service Desk
- Intranet Chatting
- Add voice messages
- Screen Cast
July 11, 2016
HipChat Review
HipChat is used by advisors and specialists for internal consultations.
- Quick access
- Easy to Read/Navigate interface
- None
HipChat is used throughout the entire organization where I work, and I feel that its biggest advantage is that it allows for immediate and private communication between employees, which is especially beneficial in a cubicle environment where even quiet verbal conversations between others around you can be a big distraction. I'm not sure why, but it also feels more convenient than communicating via e-mail, which I like.
- The listing of people you've had chats with before on the left-hand side of the window allows for easy switching between multiple conversations.
- The ability to create your own emoticons is pretty awesome! I haven't seen that before.
- I have not been able to successfully use the "Create a room" feature. I had assumed it was a way to have a conversation between multiple people, but when I tried to use it, it caused the application to freeze.
- The only other potential "downside" I've seen to HipChat is that aside from the ability to create your own emoticons, it does not seem that different from other instant messaging applications.
July 05, 2016
HipChat is not just a communication tool
My company has several locations around the world, and Hipchat has proved to be a really useful tool for our cross site communication. Security is our main concern, and encrypted conversations help us to be confident that our communications will be secure. Video chat, file transfer and the ability to search through our conversation history has given us really useful tools. Integrations with several other applications has it made easy for us to monitor and follow up on several internal process. [Had we done it] in another way, it may have caused outages due lack of timing visibility.
- Encrypted communication
- Highlighted code and quotations
- Integrations with other systems like Zendesk, Nagios, PagerDuty, Datadog
- gif, movies and other cool stuff integrated on conversations
- Group Video chat
- Recent login issues have been really annoying
- Mobile App sometimes shows it as being connected but it isn't updating
July 05, 2016
Get everyone on the same page
We use HipChat as the main communication [tool] within a team of 7 and with the entire department/organization. I would think it will be up to 500 co-workers. Other people might communicate via Skype. This provides us a central location to collect information from each other.
- Reminder of group daily standup.
- Communicate with teammates on site as well as off site
- History on past communication
- Server connection. We frequently experience login issues. There might be hours that some members cannot login but others can. We need to switch to Skype in between time. That [causes us to] lose some history and have miscommunications.
July 05, 2016
Great communication tool for work environment
HipChat is being used within the software development team to coordinate work and assist each other. It makes possible for the team to communicate with each other at all times since a lot of people often work in remote locations.
- Multi-platform, can be used in any environment.
- Simple UI, easy to use for all people.
- Chat history that can be searched.
- Buggy native Windows client, has reconnect and auto-update problems. Chat search opens in web browser, doesn't work in native client.
July 05, 2016
An Overview of HipChat
We use it to communicate privately with individuals and in groups across the company. We also use the integrations to receive updates about the status of deployment, and other development-related processes that we are waiting on.
- Easy one-on-one chat
- Video/voice call works fine
- Organized group chats
- Sometimes freezes up, have to completely close the program
- Could use more shortcuts and slash commands
July 01, 2016
Hip HipChat
HipChat is being used across the whole organization for company wide announcements and for open discussions about our various products.
- Custom room notifications are great for rooms you want to stay in but don't need to constantly pay attention to.
- Custom emoticons that can auto complete are a nice way to both express yourself and communicate quickly.
- Integration with other Atlassian products, specifically AtlasBboard could use some work.
July 01, 2016
how hipchat helps in my work
I use hipchat to talk to my developers and share documents easily. We use it to set up rooms so that individual project teams have their own team. We also use it to update our scrum meeting for daily updates. If hipchat provided video chat then it would be better.
- Communication
- Easy to share documents
- It's handy we can use while mobile
- Its not a social chat like Whatsapp or Facebook
- Room meeting scheduling
- Automatic room deletion after a particular time
- Emoticons for a specific person
July 01, 2016
HipChat is nice, but not all that.
If you don't have a good IM infrastructure, hipchat is a good option. There is nice integration with the other atlassian products, such as Jira and Confluence. For some this might be a selling point.
- Integration with Jira
- You can search past conversations
- It's another instant messaging app that I have to manage.
We looked to use HipChat as an alternative to other more expensive services but the design and integrations are quite limited and the lower price ended up not being worth the lost usability. If all you want is a very basic chat service at low cost with terrible a UI, then HipChat is great. Also there is no ability to edit messages that were sent. When using a smartphone the number of needed corrections is high and there is no way to currently do that.
- Basic Chat
- UI
- Screen Sharing
- Integrations