PagerDuty is the right fit for our needs
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Starting at $25 per month per user
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What is PagerDuty?
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
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Professional
$25
Cloud
per month per user
Business
$49
Cloud
per month per user
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- No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing
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- Free/Freemium Version
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Starting price (does not include set up fee)
- $25 per month per user
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What is PagerDuty?
PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.
PagerDuty Screenshots
![Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])](https://media.trustradius.com/product-screenshots/kf/M5/L6SIK3HGD31M.png)
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PagerDuty Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
PagerDuty starts at $25.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Reviews
(51-75 of 138)Companies can't remove reviews or game the system. Here's why
December 30, 2021
PagerDuty does what it claims and does it reliably, even if the initial setup can be a bit tricky
We use PagerDuty with our SaaS monitoring system to perform advanced alerting, in our case, specifically for critical alerts so that they can escalate to cell phone calls for the on-call engineer(s) and then escalation to the manager. We have various schedules set up so that the right alerts are routed to the right teams at the right times.
- Immediate calls to mobile phones
- App integration so you can ACK issues without a phone call
- Setting up the scheduling
November 30, 2021
A reliable game changer
Our on-call team uses Pager Duty to set up shift schedules, provide overrides as needed and receive alerts from our monitoring system if any errors are detected in our systems. We have set up 3 layers of response, with the 2nd layer getting alerts shortly after the first one in case that person is not able to ACKnowledge the alert. After 15 minutes the third layer is alerted, and that is everyone who is on rotation.
- Alerts are super reliable. This is the most important thing.
- It is easy to provide overrides in the case when someone needs to fill in for a limited time during a shift.
- The mobile app is par excellence.
- When you have several layers of respondents and go to the web app, it is not easy to see at a glance who is currently active on-call (1st layer) because the 2nd layer is on top.
November 17, 2021
PD: Still the industry leader, but with some flaws that if not addressed will allow others in the space to catch up.
PagerDuty is used across the operations, support, and dev organizations but is primarily used by operations. We use PagerDuty in operations for all alerting from our monitoring systems as well as coordinating service incident response. Dev/Support use PD for responding to service incidents.
- Delivers high-urgency notifications with confidence
- Easy to use web UI
- Easy to use mobile app
- Response plays is a problem - notification tones are not configurable at all.
- When multiple escalation policies are notified for the same incident, the first party to acknowledge cuts off the escalation policy and notification preferences of the other responders, leading some to claim they did not get a notification as to the reason for not showing up to a service incident.
November 17, 2021
VMWARE Pager Policy
We are using PagerDuty and R&D and IT Department and it's helping out very well. Integration Pagerdurty with third-party software services is seamless and very effective in getting the alerts monitoring via Pager. While managing the incident we required all the mandatory teams to be engaged and using the PagerDuty helped to triage the incident within time and track the details with timelines.
- Provide Timelines of events which is getting triaged.
- It works really well with escalation policy where we do not have to call people rather page to policy and it will take the appropriate level call and escalation.
- Integration with other tools is seamless and very helpful to monitor critical application events.
- it helps us for tracking purposes. Priorities can be set up on PD itself so all teams will be aware of the criticality.
- Setting up the Priority automatically can create the Service Desk ticket.
- Sms notification should be more clear and option to read the complete message
- user profile should not be accepted without Mobile number.
October 25, 2021
Want to keep your Application's / Website's Infra Up all time..? Use PagerDuty to keep your Infra monitored and engage people as required
In our org, only the Operation team (my team) uses PagerDuty, as it is an incident notification and escalation management tool. As an on-call schedule, PagerDuty will send email, SMS, and a call on mobile for on-Call agents depending on their shift timezones for critical/P1 issues, which helps to mitigate the issues within SLAs.
- Sends email, SMS & call to the on-shift agent w.r.t their working time zones configured
- If the on-call person, for some reason, can't make the request, he has the option to escalate that incident to the next level engineer
- Incident history to make incident reports with timestamps
- PagerDuty alerts website dashboard has room for improvement, it is extra colorful than needed
- The alert details on the website are too much detailed, there should be some compact version to view incidents easily
- The same goes for PagerDuty email alerts, it gives a detailed message which is good, but there should be a compact version too
October 22, 2021
PagerDuty does its duty.
PagerDuty is being used for on-call teams throughout the organization. When issues arise, whether it be with SQL or the network, alerts are sent to PagerDuty, which are then transmitted to the on-call engineer via an API call. It also houses the on-call schedules and contact numbers for all teams.
- Network outage alerts
- SQL outage Alerts
- Contact tree notification
- Automated escalation
- When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
- Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
- Make schedule changes more intuitive.
- One button to acknowledge and close an alert.
September 25, 2021
Great for the use case!
We use it for critical service alerts and to make sure our systems work correctly. It is being used across our whole organization, and it solves the problem of using people to make the on-call process work. We automatically rotate our call lists.
- Automation
- Integration
- On-call automation
- UI
- Initial configuration
- Specification of priorities
September 25, 2021
PagerDuty is the way to go for your incident response system
We use PagerDuty in addition to our monitoring software. When an issue is being escalated, we use PagerDuty to let us know by text, email, and phone call that the issue has risen and to look into it. It helps us monitor software/hardware when no one is monitoring our devices online.
- Notification
- Escalation
- Timetable schedule
- I hope it will be easier to navigate our system
September 25, 2021
Centralized alerting with PagerDuty
We use PagerDuty extensively in the IT department. We roll out a lot of projects all the time, and each of them is managed by a small number of people, so it's important for us to be alerted as quickly and efficiently as possible should something go wrong. Our projects also have different technical stacks and, as such, different monitoring tools (AWS Cloudwatch, Azure Monitor, Prometheus, Grafana, etc.). Therefore, PagerDuty acts as the last point where all alerts are gathered, independently of where they came from.
- Integration with all of the monitoring tools we need
- Excellent mobile application to receive alerts
- Email, SMS, and phone alerts if needed
- Escalation policies are really great
- The web interface needs some love
- Initial setup might be a bit complicated in the beginning
- Having an advanced way to chart past alerts would be nice. It would allow us to have a graphical visualization of where most issues happen. The existing report charts are not very customizable.
September 25, 2021
Alerting with Simple Integration and Reliability
PagerDuty is connected to our internal Slack messaging system and is used by our support engineers to respond to cases during off-hours. We have alerting set up for Severity 1 incidents that ping us in Slack, as well as the on-call engineers. It helps us get notifications for incidents when we are not online, so we can act quickly to resolve them.
- Alerting for incidents
- Integration with Slack
- Integration with Support Portal
- I am an end-user, so from my use it seems to be sufficient
September 25, 2021
PagerDuty enables 24/7 technical support
PagerDuty is one of the notifications and alert management platforms used in our organization for support teams and technicians to provide notifications and alert messages to other departments and teams. If there are any alarms, it offers a variety of communication choices. We used to keep Alerts and On-Call Schedules that were business-critical in several products. The PagerDuty application is also useful for checking and resolving alerts from any location.
- Handling various alert messages and notifications
- Easy configuring call and message scheduling system
- Analytics report generating feature
- Overall user interface needs to be improved
- PagerDuty mobile application functionalities and restrictions
Pager Duty is used in our technology segment, to provide team and user contact information as well as our on-call rotation for all teams within the segment. Pager Duty is also used for alerting and notification of system outages. It provides a tiered communications approach in notifying specific on-call users when a system outage is identified. Additionally, it will contact users within a group if the designated point of contact is not reached or does not acknowledge the notification. It also provides us the ability to initiate a tech bridge and communicate them to all applicable users.
- Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
- The calendar view provides valuable information regarding who is on call by the team and their full contact information.
- The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
- The calendar is sometimes difficult to parse through when you are looking for a specific team or contact.
- Adding additional responses to the automated alerts would be helpful; the options are currently limited. A suggestion would be to have an option that indicates you are aware and working on the issue rather than just acknowledgment which keeps calling you.
PagerDuty is used by all of our operational support teams to alert of customer outages, track on-call assignments and schedules, and also ad hoc team alerting. It allows us to effectively send automated alerts when applications or servers are in trouble and also quickly know who to contact and how to contact any other support staff on other teams.
- On-call schedule management by teams. Very flexible in allowing changes to a full week, daily, or hourly.
- Ad hoc notification to all the team when needed.
- Incident assignment and tracking.
- Easier linking to contact information when you're looking at the on-call schedule.
December 07, 2020
PagerDuty is a service no MSP can live without
PagerDuty handles all our alert management for our support team. Initially we just used it to handle critical alerts for the on-call people and started super cheap by only setting up one account and on-call techs rotate through it. However we started getting to the point where that wasn't an option anymore so we put all our tech in and moved to the team plan which has saved a ton of time for us.
- Alert Management. This is where it shines. We are just starting to get into parsing types of alerts and more advanced API drive events.
- Integrations with hundreds of applications
- Team Schedule automation
- They don't have integrations with some of our key support tools but I don't think that's a problem with PagerDuty but more so the other toolsets.
- Price. As you continue to add features the cost of the product can get rather pricey. Still worth it just have to be watched.
August 11, 2020
PagerDuty covers our data flow
PagerDuty is used mostly by our engineering team but also some of our client support teams. The Support team uses it to get quicker feedback if something goes wrong so they can either take action or know when issues arise immediately. Our company manages a data warehouse so we rely on getting data from various sources on an hourly, daily, weekly, and monthly basis. If we receive alerts, our Support team can reach out to our vendors to find out what the issue is. They can also inform our clients if there are any delays.
Our Engineering team uses it to monitor our 200+ processes. We would be able to keep track if we had to backfill any data but we now use an open-source data flow management tool to automatically trigger data backfills. PagerDuty is still useful for being aware of the ongoing issues whether it is on our side or the vendor/client-side.
- We get real-time notifications from our applications so we can immediately take action.
- The escalation policies are useful for setting certain engineers responsible right away or having a backup available.
- The UI is very simple and easy to use. Easy for non-technical employees to manage alerts.
- I wish use groups were not a premium feature. This is such a basic feature to me.
- Better grouping of alerts from the same services. In the UI, sometimes a process can trigger many alerts and it would be helpful if the UI could organize them.
August 09, 2020
A great solution to problems you might not know you have
PagerDuty is used as the notification and escalation service across the company for technical issues. Our service operations center uses it to escalate to the on-call engineers based upon team-based schedules. For higher severity issues, it is used to do broad notifications to both technical, business, and leadership roles of an issue. We have personal in multiple areas of the world and have been able to leverage PagerDuty globally.
- Coverage where we need it.
- Ability to manage complex on-call schedules with multiple layers.
- Multiple notification methods and the user ability to configure those.
- Adjusting a schedule when people join or leave a team can be annoying when attempting to get a schedule to put a certain person on a certain calendar week.
- While it has gotten better, there were issues with PagerDuty coming as new numbers and users thinking it was spam and ignoring/blocking the numbers. Took some user training.
- Even when you know where the schedules are in PagerDuty, navigating to them from the main page takes some effort.
August 09, 2020
Relaible & flexible paging system
We are using PagerDuty within our Service Operations department helping us with after-hours on-call management. We have a team of 8 analysts. Before PagerDuty, we were using a paging type system where Service Desk would call a common number and leave a message. The on-call analyst will call the messaging system and retrieve the message. This caused unnecessary steps and delays in response. PagerDuty helped us streamline the process and shorten the response time.
- Built-in scheduling.
- Flexibility to responders who he/she wants to get notified.
- Ability to share notes within incident logs.
- Quick acknowledgement of incidents and page outs.
- Live calling from the Service Desk or others should be a standard feature.
- Ability to change escalation on a schedule basis.
- Ability to manage multiple instances to activate standby analysts.
August 07, 2020
PagerDuty Review
We use PagerDuty as our main alerting tool, coupled with Datadog monitors. PagerDuty is used company-wide for all of our product infrastructures. It allows us, to ensure 24/7 support of all our products, and be able to react when there are issues or downtimes. For 5 years we have used PagerDuty, and I can't recall a single downtime of their service, so thumbs up for it!
- 100% availability of their service
- API access for extra customized setups
- Integration with main players like Datadog
- Maybe improve the UI. UX could be improved--feels like an older product
August 05, 2020
Easy to integrate, well-crafted notification system
It is used as a notification system for engineers and technicians on call, receiving alarms from many other feeds including but not limited to network monitoring systems. We are looking to expand its use beyond our division to other IT components, such as middleware teams, data center techs, upper management teams for COOP and DR.
- Escalation policies.
- Configurable on-call preferences.
- Separation of teams when necessary for compliance
- Allowing for other teams to be contacted or notified of an issue
- Billing/legal agreements.
- Maintenance renewal.
- More cost effective licensing for state Educational units
PagerDuty is being used company-wide to reduce MTTR and allow cross-functional teams to have an easy way to escalate to each other.
- Scheduling
- Escalation
- Integrations
- Permissions are flexible if implemented correctly, but can be cumbersome to set up for large groups of people.
August 03, 2020
Ops Perspective on PagerDuty
We use this in a few business units like SysOps, NOC, and Program. It helps address notifications and alerting requirements.
- Alerts
- Configuration
- Notification
- User management
- Alert bindings
August 02, 2020
PagerDuty is the on-call issue escalation tool you need as a technology operations leader.
We use PagerDuty to alert our technical and leadership teams on critical issues in our SaaS platform that could affect our customers. We utilize the on-call rotations and escalation process to make sure some human gets involved to triage the issue and get the right team involved in the resolution.
- On-call rotation is very flexible, allows for easy overrides, muting of issues, and allows for user flexibility to use SMS, PagerDuty mobile App, email, or all of the above.
- Integration into other communication tools like Microsoft Teams, Slack, and other REST endpoints.
- Dashboard visibility console is very cool to see all of our issues in one central location to help see systemic issues more quickly. This would be a great NOC dashboard.
- If you have a lot of teams, finding the right page to configure changes or overrides when the team changes or the schedule changes is difficult if you don't do this often. Not enough cross-linking to other areas to help you navigate to the page you need to configure.
- Been wanting a public page feature to publish to let our customers know the status of our product issues.
July 30, 2020
Best in class product!
It is used to manage support and other critical emails. The integration with other third party services we use is also extremely useful. The PagerDuty service is so flexible with integrations for almost every other tool you might use is astonishing. Product support is excellent based on the one time I recall requesting it. The documentation is detailed and comprehensive. Overall the product is absolutely the best offering in its class. Highly recommended.
- Integrations.
- Extremely flexible configuration.
- Excellent documentation and support.
- I’ve requested a simple feature be added to the iOS app multiple times but despite my suggestion being met with positive reactions from them stating it is a great idea they have not agreed to implement it. This really frustrates me and is the only negative issue I can think of.
July 28, 2020
Rock-Solid Incident Notification Tool
We use PagerDuty within our IT organization to alert the appropriate people to any operational issues within our product or infrastructure.
- Repeated Notification
- Escalation
- Multi-Channel Notification
- Ease of integration
- Ease of pausing alerts for scheduled maintenance
- Multi-Channel Awareness
July 27, 2020
PagerDuty Rocks
It is being used specifically by certain IT departments for alerting of overnight batch processing and day to day operational alerts.
- On-call Scheduling
- Notifications
- Scheduling maintenance windows from the mobile app
- Grouping alerts to prevent flooding