TrustRadius Insights
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
Overview
What is Pendo.io?
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Recent Reviews
Awards
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Pricing
Free
Free
Cloud
Team
Contact sales team
Cloud
Pro
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pendo Onboarding demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Pendo.io?
Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.
Pendo.io Features
- Supported: Insights
- Supported: Guidance
- Supported: Sentiment
Pendo.io Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.
Reviewers rate Usability highest, with a score of 10.
The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(186)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.
Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.
Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.
Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.
Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.
Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.
Attribute Ratings
Reviews
(26-50 of 91)Companies can't remove reviews or game the system. Here's why
November 26, 2019
Obtaining actionable insights and improving customer retention made easy with Pendo.io!
Score 9 out of 10
Vetted Review
Verified User
- User/product adoption.
- Insight into funnels and paths.
- Identify top user accounts.
- Improving segmentation.
- More flexibility within dashboards.
- More areas for collaboration within and across teams.
- Surveys
- Guides
- Reporting
- The new designer and navigation could be smoother.
June 25, 2019
Outstanding Software and GREAT support behind it!
Score 10 out of 10
Vetted Review
Verified User
- Flexible.
- Comprehensive.
- Customer support is outstanding.
- No negatives discovered thus far, Pendo has been very open to enhancement requests.
June 20, 2019
Weave improves, thanks to Pendo.io
Score 10 out of 10
Vetted Review
Verified User
- Pendo.io is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool.
- In-app guides and walk thru's are very easy to set up and customize.
- Customized Dashboards are excellent for our different teams, they can focus on exactly what they need, and adjust their dashboard widgets easily as needed.
- NPS tool basically runs itself.
- Pendo.io staff is always helpful and available to answer questions. They are always willing listeners when we have suggestions or a unique problem to solve.
- Pendo.io Slack channel is very helpful! lots of sharing of best practices between all kinds of Pendo.io users.
- New guide design tool isn't yet as robust as the classic designer.
- Pendo.io does not track text/content entered into cells by users, this could be helpful for us.
June 12, 2019
Best tool for high-level analytics and mico-surveys
- Guides: for sharing info and gathering feedback from users.
- Page and feature usage (heatmaps).
- Funnels and path.
- Usage/engagement reports.
- Showing geo-location data.
Score 10 out of 10
Vetted Review
Verified User
- High-quality analytics.
- Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
- Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
- Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.
- As they are continuing to grow, and working to get users to the new Visual Design Studio, I think the biggest overhaul is to Guides specific to the What's New portion, and making this available sooner than later in the new Visual Design Studio will make transitioning easy, and make it stickier in orgs.
- Improved workflow in the designers, whether Classic Designer or Visual Design Studio, I don't always want to edit the default components of the item I am creating, but I have to click Apply to escape it.
- A little more clarity around use cases - when I took on my role currently, I was tasked with taking over Pendo.io management. Having used it in my previous role was helpful, but I still had plenty of questions from a backend administration and implementation stance, but I was more directed to hobble along. I've made great strides, and the Pendo.io Slack channels and user community are quite helpful.
May 31, 2019
Pendo helps us reduce customer churn!
- Customer Usage Insights
- Responsive Support Team
- The tool requires a bit of setup and onboarding before you can fully utilize it.
May 16, 2019
Pendo changed the way we do product
Score 9 out of 10
Vetted Review
Verified User
- Pendo.io support is responsive and informed.
- Pendo.io segmentation is top notch. You can break down user groups into random groups, groups based off of product usage, groups based off of permissions, or a combination thereof.
- Pendo.io's targeting of elements is very simple, and their recent update has made it even more streamlined.
- I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
- I'd love for them to expand their integrations with other programs that support product managers.
Score 10 out of 10
Vetted Review
Verified User
- Analytics for software usage.
- Indicators of churn.
- Guides and tutorials that are easy to set up.
- Incredible segmentation abilities that allow for customized messaging.
- Pathway and funnel generation takes longer to load than we'd like.
- It's a little difficult to dig into specific data/feature usage per visitor/account.
- Currently, you can set the default visitor table to be viewed in Pendo.io, you have to customize the columns, which we have to do every individual time.
Score 10 out of 10
Vetted Review
Verified User
- Identifies Trends in Usage across different customers. This allows us to help make valuable product decisions when adding new features.
- Provides insight into potential upsells for our customers. By giving us in-depth breakdowns of usage, we can identify opportunities to sell additional products based on that usage.
- Deploys an NPS Survey straight through our App, and then tracks the results in Pendo.io. We deploy our own NPS survey within our software and the results feed directly into Pendo. Beyond giving us an accurate look at the success of our platform and customers, Pendo provides a source to store this info for analysis at the Company and Client level.
- The Reporting structure could be simplified. While Pendo.io does have Reporting features, the building of a report can be a little cumbersome and confusing to a first time user. By simplifying or restructuring the reporting process to something more similar to typical CRM reporting structures (say Salesforce, for example), it would make the end user experience much better, and provide the ability to quickly build and access your own reports.
- Search Functionality Improvements: The search bar can be a handy tool to quickly access different pieces of info, however, it seems pretty basic in its build-out and requires semi-specific searches to find what you want. Adding a more flexible search bar that looks across multiple pieces of the platform would really help with the user experience.
- Online Resources/Self Help Resources: This may already be available, and if it is, I apologize! However, I have not seen any of those resources yet (like a quick FAQ or step by step to build a report). It would be nice to have this knowledge-base, and if it does exist, then have it more noticeable/marketable to the end user for access.
April 08, 2019
A Well Deserved 5 Stars!
Score 10 out of 10
Vetted Review
Verified User
- In-app messaging (guided tours, alerts, notices, etc)
- Feature usage and user activity within applications
- App usage reporting
- Integration with Zendesk guides
- Simplifying the presentation of paths users take within the application
- Organization of guides (suggest adding folder or folder like structuring to make it easier to manage large numbers of guides)
April 05, 2019
Powerful Cross-Functional Solution For Usage Insights
Score 10 out of 10
Vetted Review
Verified User
- Ease-of-use: Pendo's interface is intuitive and incredibly easy to use once it's set up.
- Seamless sync up with Salesforce/CRM.
- Flexibility and granularity -- myriad ways to build dashboards, analytics, etc.
- Share-ability: ability to create, share, and replicate/duplicate dashboards. This would allow my team to standardize their dashboard views.
March 28, 2019
Pendo.io makes product analytics easy
Score 9 out of 10
Vetted Review
Verified User
- The ability to tag features is amazing. I've used other behavior analytics tools that required development time for each additional feature (or update) and Pendo's tagging functionality is 1000x easier and quicker.
- Guide creation! Again, we've used tools like joyride or similar to introduce features but they require programming time, time to change, and time to remove.
- Path analysis is incredible - seeing what people are doing is great, but then seeing what they do before and after they've done the desired feature is really, really useful to get a bigger picture of "why".
- The new feature tagging tool/designer doesn't seem to always work very well. I often drop back to the original.
- Observing behavior that is not performed via a click (drag & drop, form submission, etc) is impossible.
- The dashboards could be made more useful - only being able to add (mostly) pre-defined widgets is limiting. I wish I could define several features to watch on a dashboard...I would love to create one dashboard per application or product we sell with the most crucial features & user info on each.
- Guides are so easy to use and put in place. As someone who is not traditionally from a tech background, it is easy to implement without the need of technical resources and you can have a new guide live in minutes to address a problem you might have.
- Easy to understand insights: we used to use another provider and felt the insights we were getting were convoluted and a little hard to understand. Pendo.io is far more visual and it's easy to see what your users are doing and how they move through our app.
- Sometimes we do have some issues with guides behaving as they should, despite everything looking right in terms of the implementation.
- More system-generated recommendations of changes you can make to your app/site would always be welcome - with Pendo.io already seeing the data, it would then be great to see which pages need tooltips, guides or walkthroughs.
March 18, 2019
Love the tool!
- Helps us track the usage of our platform.
- Lets us know when clients are on our site so we can provide enough support members at those key hours.
- Shows where the customers are on the platform.
- Email alerts for specified parameters.
March 12, 2019
Incredible for in-app NPS
- Detailed insights into product usage.
- Seeing which customers are frustrated.
- Onboarding walkthroughs.
- More robust reporting.
- Additional marketing functionality.
- Chat support.
Score 9 out of 10
Vetted Review
Verified User
- Ease of Use - Interface is easily understandable and laid out clearly.
- Support - Pendo provides us with great Customer Experience through their Support Team as well as Account Manager.
- Flexibility - We are able to adjust Guides and Reports in many ways.
- Well Defined Reports - Default graph and raports are very usefull and are good enough to gather most important information on our users.
- Customisation of Guides might be hard to understand for all of the users as it requires CSS/HTML knowledge.
- Would be great to have more in depth (advanced) options for Guides start method.
- More Enhancement Request than a downside - I'd like to be able to save snapshots from specific time in the tool - I.E Data of Q42018. I know I can click few times and get it each time, but I'd like to have some saved ones always ready.
February 28, 2019
A solid platform and a great addition
- It's simple and to the point.
- I like the fact that you actually have to click on the pop-up to get to the next page.
- The analytics gleaned from the site are stellar!
- Hopefully, in the future, there will be more templates available for a wider variety of users (i.e. across different departments).
February 20, 2019
Pendo.io: Analytics for Anyone
- I love that you can target specific tags and elements for analytics. It's pretty easy even if you don't understand HTML, and super easy if you do.
- It's easy to set up specific filters and audience groups to slice and dice the data.
- Pendo is very flexible... and sometimes that causes problems. For example, you can customize your guides and invitations with your own HTML, CSS, and JS, but the effects of doing this are not always obvious and sometimes break the experience without you being able to tell. I've had a support person even tell me that they recommend people NOT change the HTML or CSS for this reason... in which case the feature shouldn't be exposed to users.
- It is harder to identify specific data about a user (role, permission level, etc.) than it ought to be. You can set up specific custom fields, but it's not easy and requires a bunch of coordination.
February 15, 2019
Pendo is an invaluable product for the product organization
- Pendo has a very intuitive and in-depth UI with good digestible data.
- Pendo NPS and the data we can gather from the NPS responses, has been invaluable in helping with the customer/user experience.
- Pendo guide/walkthrough customization allows the team to get what we need out of it, across all teams.
- Pendo guides/walkthroughs could be more customizable and easier to customize.
- Pendo clickthrough tracking on guides could be added upon for more data points.
- Pendo could have a better UI around cohort/segment creation and management.
February 15, 2019
Deep visibility into customer behavior
Score 9 out of 10
Vetted Review
Verified User
- NPS with a high adoption rate.
- Feature and page utilization.
- Seemingly infinite ability to segment user data.
- Reporting.
- Creation of meaningful guides takes some effort...simple guides are self-explanatory but significant effort is required to deliver deeper guides.
January 28, 2019
Pendo.io is a wonderful product to dePend on.
Score 10 out of 10
Vetted Review
Verified User
- Provides a clean interface with which to interact. This ensures all data is able to be found quickly and efficiently.
- Provides accurate and up to date metrics on the data we are looking for.
- Allows us to create guides and surveys to keep us closer with our customers and ensure we are offering the best product we can.
- The current Dashboard is easy to use but is limited on the customization ability. I'd like to see the ability to customize your dashboard and move features where you want them instead of adding them and having them be set/stuck for you.
January 21, 2019
Great usage analytics tool for Product Managers
Score 9 out of 10
Vetted Review
Verified User
- Pendo.io has a very intuitive and in-depth UI that allows me to digest a lot of data easily and within a single page.
- Pendo.io is easy to install and manage.
- Pendo.io has enough customization to allow me to get what I need out of it, but isn't so customizable that it becomes a pain to manage.
- Pendo.io makes it easy to create easy notifications for users.
- Pendo's team produces great Product content.
- Added customizability to its usage metric (more than just logins).
- Broader library of announcement templates.
January 16, 2019
Quick and easy messaging and analytics
- Pendo makes it easy to quickly create in-app guides and messaging, without a great deal of technical knowledge necessary
- When we decided to start tracking NPS, Pendo was our obvious choice and made the whole process quite simple
- The segmentation options make it trivial to target very specific subsets of users, for anything from usage tracking to survey responses
- A lot of the UI still feels like it could be polished -- there's no separate menu to edit/create a segment without first opening a report for example. Most of it is very intuitive but decisions such as the above can be frustrating.
- There are certain fields that can't be used in reports but are available in other parts of the app. For instance, a visitor report can't use the date of response for an NPS survey as a field, so it can't be pushed externally. However, this information is plainly available in the NPS panel. Making additional fields available for use in reports would be a major step forward.
- There still seems to be hiccups with the Salesforce Visitor and Account integrations. Fields don't sync sometimes, or need to be selected multiple times before the field actually displays under the account or visitor.
January 11, 2019
Pendo usage for Software Analytics
Score 9 out of 10
Vetted Review
Verified User
- Research usage by account and by user.
- Showing specific activities rolled up by account or by individual user.
- N/A