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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. …
Starting at $1,500 per user/per year
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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Pricing
Research Core 1
1,500
Cloud
per user/per year
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
Qualtrics Video
See more Qualtrics Customer Stories: https://www.qualtrics.com/customers/
Yamaha makes one-quarter of the instruments used by musicians worldwide. To make sure their product experiences are perfect, Yamaha uses Qualtrics Experience Management to run hundreds of quick-turn fee...
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Qualtrics Competitors
Qualtrics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Reviewers rate Usability highest, with a score of 3.8.
The most common users of Qualtrics are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
(51-75 of 170)Companies can't remove reviews or game the system. Here's why
April 13, 2018
Qualtrics - Great Promise Great Prospect
Score 9 out of 10
Vetted Review
Verified User
- Create Surveys. Many different types of questions are available.
- Custom Scripts. Qualtrics can be improved using small javascript/jQuery/Prototype.JS scripts. This makes the platform extremely customizable.
- Custom Scripts. I think how javascript can be used for Qualtrics' default behavior is not very well documented. I believe, easier "hooks" can be provided for each question that would enable such customization with minimal effort
- Tech Support. I believe it would be good for Qualtrics to have a dedicated tech support team that could take calls from clients and take technical questions.
- Unique Responses. For some surveys that use crowdsourced platforms like Amazon Mturk for collecting responses from the general population, we need unique respondents. That is because answering questions in one survey might bias responses in another survey. It would be great if Qualtrics can provide a way to prevent duplicate respondents from taking part. Of course, this algorithm might not be 100% full proof, but something that is advanced enough. At present, the "Prevent BallotBox Stuffing" feature in Qualtrics does not do a sufficiently good job. I still see a lot of duplicate IPs in my end results.
April 06, 2018
Qualtrics is the BEST!!
Score 10 out of 10
Vetted Review
Verified User
- Stats iQ
- Easy to use
- Phenomenal Customer Support
- Amazing yearly insights summit that connects you with other professionals and how they are using Qualtrics
- Reporting can always be more robust
April 04, 2018
Qualtrics Review
- Qualtrics is extremely intuitive and easy to use.
- The result dashboards are accessible for managers and provide an easy to use way to display data. They make it easy to slice and dice your data how you'd like it presented.
- The setup is completely customizable.
- If there was a way to change survey themes and update customizations like that by the end-user, it would be very beneficial. Right now, you must submit a request for a survey theme change.
March 28, 2018
I love Qualtrics!
Score 10 out of 10
Vetted Review
Verified User
- Participant management: Easy to load participant information, and to manage survey recruitment
- Surveys: Intuitive and easy to design surveys
- Survey Logic: Several tools to make it easy to customize surveys based on your needs
- Reports: While this feature has improved over time, I still find it to be not to have as much customization as I'd like
March 28, 2018
Qualtrics is great for academic research
Score 10 out of 10
Vetted Review
Verified User
- Qualtrics is a very user-friendly product to design and distribute surveys.
- Qualtrics reporting features make it very easy to deliver reports on survey data.
- Qualtrics customer support is excellent. As the university brand administrator, I have always received quick and accurate help.
- Qualtrics is always testing and improving the product. I have tested new functionality for their engineers and they are responsive and innovative.
March 26, 2018
Emily's Review
- Qualtrics provides an easy to use platform for making surveys and tests.
- We are able to quantify staff knowledge and opinions easily using the data collected using this product.
- Qualtrics could be designed to be a little more user intuitive when trying to look at the data from surveys. It took me a bit of clicking around to find my results.
March 16, 2018
My great experience
Score 10 out of 10
Vetted Review
Verified User
- They go the extra mile. At the beginning of my project they walked me through the set up and then put together a series of five training videos to help me through and emailed them to me. I really felt this was the extra mile to help me. . . I felt they cared about my project and my success.
- There is only one issue that I have had, I really feel I should always have the option to extend my survey time and turns out in my case I did not. No worries they did provide a work around if needed. Again they care about my success.
March 16, 2018
Qualtrics still the best.
Score 9 out of 10
Vetted Review
Verified User
- Best in class survey questionnaire design
- Most available survey question types
- Awesome product support
- Online support material could be better organized. Due to the amount of different products, online support can get very confusing.
March 13, 2018
Great tool we've added to our evaluation arsenal.
Score 8 out of 10
Vetted Review
Verified User
- Guides you through the evaluation tool development process with ease
- Software provides a wonderful resource library and support
- Tool development is a quick and easy process - self paced but with easy to identify and use tools
- A little more flexibility in the background template design tools would be nice, for example, the ability to assign a text to the"back" and "forward" arrows
March 07, 2018
Great Survey Tool
Score 9 out of 10
Vetted Review
Verified User
- The survey options are great and user friendly
- Support for this product is great
- It is easy to share projects with other team members for collaborations
- There is a steep learning curve. A walk through tutorial could be helpful. The webinars are great, but are time consuming.
March 05, 2018
Qualtrics: A necessary tool in higher education
Score 10 out of 10
Vetted Review
Verified User
- Customer Support
- User friendly interface
- Help resources and tutorials
- Depending on time of day, it can be difficult to reach someone in a pinch.
- I sometimes get lost in the new user interface, but it is most likely because I was so familiar with the previous. Perhaps some things could be more obvious?
March 03, 2018
Qualtrics Research Core - happy long-time user
Score 9 out of 10
Vetted Review
Verified User
- Easy initial access. Novice users can jump in quickly and master the basics within a few minutes.
- High ceiling. Once the basics are mastered users can learn and utilize more sophisticated features that significantly extend and enrich data gathering opportunities.
- Good support. Support agents are available on-line, through email or via telephone.
- The data analysis tools are quite limited. They have tried to upgrade these tools but so far we have not been impressed.
- The reporting tools are easy to use and can readily be used to create basic tables and charts for automated reports. However, the tools have limited flexibility and cannot create very sophisticated or visually appealing reports.
- Qualtrics has greatly expanded its mission in the last few years. We worry a bit about whether mission creep will cause decay or stagnation in the basic survey tools that launched them.
November 27, 2017
Employee engagement survey success
- Great project implementation team
- Query responses were very prompt
- The technology does what it says on the tin with great ease
- Being able to duplicate/copy the dashboard build - this would be a fantastic!
November 14, 2017
Qualtrics gets my stamp of approval...
Score 9 out of 10
Vetted Review
Verified User
- Survey tool is incredible - there really isn't anything else as sophisticated on the market.
- Speed of generating surveys is amazing, it's definitely built by someone that cares about user experience design.
- Flexibility and complexity of surveys are brilliant.
- Target audience point redemption process isn't an ideal experience for the user. They should be allowed to redeem rewards at their discretion - save 100 points and get $50. Not push a $10 reward every so often, which they then have to find in their email?!?!
- Target audience point redemption process isn't business savvy. We experience a ~15-30% burn rate, meaning not all points awarded get redeemed. Community members lose interest and don't redeem, that's a big financial saving for our client. If we adopted the manual redemption push then our client would have lost that saving.
- We are trying to interface with Tango to provide a more sophisticated reward redemption offering, it's been an uphill battle. We needed a dedicated IT person to help us from spinning our wheels from Day 1. We finally received someone, but it should have been done from day 1.
November 13, 2017
Excellent service/support
- Offer friendly support
- Easy to filter reports
- Makes it easy to figure out how to change the question type
- Tools aren't always intuitively placed
- No 'un-do' feature
October 31, 2017
Using Qualtrics for Higher Ed Research
- Customer service. The handful of times I have had questions while building or distributing surveys, Qualtrics customer service has been able to resolve the issue quickly, always with friendly, expert service.
- Usability. Building a survey in Qualtrics fairly intuitive, and I've been able to train many of my undergraduate research assistants quickly and seamlessly on the platform.
- Some information is lacking from the FAQs/help pages. I've had to call a couple of times because the information I was looking for wasn't online. For instance, how to disable a back button for individual pages in a survey.
- File storage within a survey. Particularly, the file names that appear in the library are only the outward-facing names; it would be helpful to see both outward-facing and internal file names/information.
October 10, 2017
Qualtrics outperforms the rest.
- Customer service - whenever I have a question about Qualtrics features, I get clear answers from Qualtrics customer support quickly.
- Survey building - it's easy to make surveys, duplicate surveys, export them into word, and so many other things about making surveys in Qualtrics.
- Survey distribution - you can put an email list into Qualtrics and send out the survey directly from the Qualtrics platform.
- Hover-over definitions- my team and I were hoping to have hover-over definitions in our survey. To achieve this, we'd have to put in some custom coding, which Qualtrics doesn't support. Qualtrics customer support advised us to use a hyperlink to a document with the definitions instead, which should work out fine.
October 02, 2017
Qualtrics is my jam!
- Interactive dashboards are great for executives, allowing a high level view of results with the capability to drill down into detail if desired.
- Qualtrics have been continually adding new features and enhancing the versatility of the product.
- You can use the survey and Vocalize platforms in a very simple or very complex manner according to your need/expertise.
- As a fairly advanced user I find that the online support articles do not always cover what I need to know.
- Navigation/ field naming in the survey platform could be improved. i.e. the Salesforce response mapping field names are located in an odd place that would not be found intuitively.
September 15, 2017
Quality Customer Service!
Score 10 out of 10
Vetted Review
Verified User
- Customer service - Very helpful. They will walk you through any question you may have regarding their system.
- User friendliness - Very user-friendly interface that allows for easy learning.
- Useful tools - all of the tools they offer are very useful and help tremendously.
- Adding potential features - taking feedback from customers and adding features.
September 08, 2017
Qualtrics Quality Audit Tool
Score 10 out of 10
Vetted Review
Verified User
- Their customer support has been very helpful with answering any questions that came up.
- Their sales team worked with us to ensure that the Professional Services work was properly scoped prior to project execution.
- Their technology works as promised in terms of the ability to create surveys & manipulate/visualize data.
- Some of the hoops to jump through to make things work properly within the surveys/audit portal are a little technologically complex, but nothing we couldn't figure out.
August 31, 2017
We LOVE Qualtrics! Easy to use. Great customer support.
Score 10 out of 10
Vetted Review
Verified User
- The platform is very intuitive and easy to use. It's easy to create surveys and access data.
- Customer service is AMAZING! I love that you can actually call and talk to a human and get real time experts helping you resolve issues.
- So far, all of my support questions have been about curiosity - what can I do with this, or how can I implement this. They always know how to help find a solution!
- So far, Qualtrics has been able to do everything that I have needed, honestly, and it is all easy to figure out within just a click or two.
August 31, 2017
Survey
Score 9 out of 10
Vetted Review
Verified User
- Online surveys, more than 10 million participants
- International coverage, multiple countries. They have an option to execute the survey offline.
- The online and phone support is one of the best
- Make sure you select the countries where they have the capabilities to collect the amount of data that you need for your project.
July 18, 2017
I reviewed Qualtrics!
Score 10 out of 10
Vetted Review
Verified User
- Customer service
- Can re-use last year's survey to create one for the current year
- Fairly intuitive
- When you hit something and don't know what you just did, [I'd like to see] an easy way to back out of it.
July 14, 2017
Research Studies and Qualtrics
Score 9 out of 10
Vetted Review
Verified User
- Support team is excellent and knowledgeable
- Simple format to use. Saves the survey as you move along without needing to click on a save button.
- Prevents mistakes by confirming delete actions and saving the trash.
- Clearer presentation of the blocking concept
July 10, 2017
Qualtrics is awesome, even on Monday
- Qualtrics support is remarkable; I have never worked with a more helpful, intelligent support team.
- Rich functionality for all sorts of surveys.
- Very few. Just a built in spell check would be nice.