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Coveo Qubit

Coveo Qubit

Overview

What is Coveo Qubit?

Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own…

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Recent Reviews

TrustRadius Insights

Qubit is a versatile software platform that is widely used by various departments within organizations to enhance their websites and …
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TrustRadius Insights
TrustRadius Insights

Excellent all rounder

8 out of 10
December 06, 2017
Incentivized
We are using Qubit primarily to create experiences and run our A/b and MVT test programme. As well as this, we utilise other products of …
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Qubit enhances us!

10 out of 10
December 06, 2017
Incentivized
It is used by the e-commerce department to improve site UX, A/B split tests and implement new features such as social proofing. It enables …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Coveo Qubit

Coveo Qubit

N/A
Unavailable

What is Coveo Qubit?

Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own Universal Variable data model,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Coveo Qubit?

Coveo Qubit (acquired October 2021) uses rich visitor data to understand different user segments and serve personalized messages to audience segments using JavaScript. It is available on either a managed or self-service model.

Data is collected using Qubit’s own QProtocol data layer, or by integrating the user’s existing model via our API. Quantitative visitor behavioral data is combined with qualitative visitor feedback and ingested data from Qubit users' other systems of record enabling them to identify areas of the site and customer groups to optimize and target with personalization experiences.

Using JavaScript means that changes do not have to be hard-coded into the site, giving marketers and ecommerce teams greater power to implement changes outside of the development cycle.

Users can A/B test any changes to their site using Qubit, and the user interface lets them know what the test results are.

Coveo Qubit Features

  • Supported: Website Personalization Technology
  • Supported: Visitor Analytics and Insights
  • Supported: Business Intelligence
  • Supported: A/B Testing Platform
  • Supported: Tag Management

Coveo Qubit Screenshots

Screenshot of Screenshot of Screenshot of Qubit Pro segments metrics page, showing the key metrics and activity for an audience segment.Screenshot of Segments overview page in Qubit Pro, showing a list of user-created audience segments.Screenshot of Selecting between the different types of experience in Qubit Pro to create a new personalization.Screenshot of Using a Qubit Pro template to create a Visitor Pulse Survey to gather user information.Screenshot of Using Qubit Pro custom mode to create a homepage banner.Screenshot of The overview metrics page in Qubit Pro.Screenshot of Setting the goals and segments for an experience to be tested in Qubit Pro.

Coveo Qubit Videos

Qubit Spring 2016 Product Launch
Qubit Pro Jan 2018 Introduction Video We believe in the power of data to get you closer to your customers. Our technology will help every visitor to discover and spend more with the brands they love. This is where uplift lives.

Coveo Qubit Integrations

Coveo Qubit Competitors

Coveo Qubit Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUK, USA, France, Germany, Netherlands, Spain, Italy
Supported LanguagesOur service can process all major languages

Coveo Qubit Downloadables

Frequently Asked Questions

Qubit, now from Coveo (acquired October 2021) uses visitor history data to understand different user segments and serve personalized messages to segments using JavaScript. It is available as either a managed or self-service model. Data is collected using Qubit's own Universal Variable data model, or by integrating the user's existing model via our API. It combines quantitative data with qualitative visitor feedback to give Qubit users the ability to detect areas for optimization. Using JavaScript means that changes do not have to be hard-coded into the site, giving marketers and ecommerce teams greater power to implement changes outside of the development cycle. Users can A/B test any changes to their site using Qubit, and our user interface lets them know when the necessary sample size, and what the test results are. Qubit also allows users to bring different silos of information together to provide a holistic view of their marketing channels, and understand what action will have the greatest impact on their overall business.

Monetate, Optimizely Web Experimentation, and Sitecore Experience Manager are common alternatives for Coveo Qubit.

Reviewers rate Availability highest, with a score of 9.

The most common users of Coveo Qubit are from Enterprises (1,001+ employees).

Coveo Qubit Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)50%
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Comparisons

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Reviews and Ratings

(199)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Qubit is a versatile software platform that is widely used by various departments within organizations to enhance their websites and optimize user experiences. One key use case of Qubit is its ability to facilitate A/B testing, allowing users to create and implement tests to drive conversion rate improvements. With Qubit, marketing teams can quickly make changes to websites without requiring CMS changes or extensive development work. This flexibility enables them to test different designs and content variations in real-time, measure the impact of these changes, and make informed decisions on website optimization.

Another important use case of Qubit is its capability to collect and analyze large quantities of data to drive personalization based on customers' previous website and transactional behavior. By leveraging this data, Qubit empowers organizations to deliver targeted experiences and offers to specific customer segments, enhancing engagement and driving conversions. This level of personalization is seen as a key advantage of Qubit over other A/B testing and personalization software available in the market.

Furthermore, Qubit's attribution tool through OpenTag plays a crucial role in understanding visitor journeys and making informed decisions on marketing spend. It provides valuable insights into how customers interact with the website, helping organizations allocate resources effectively for maximum impact. Additionally, Qubit's frequent upgrades offer new opportunities for increasing conversion rates and improving customer engagement.

Overall, users rely on Qubit for a range of use cases including A/B testing, personalization, data-driven decision making, content delivery, measuring the impact of changes, and understanding customers' preferences and behaviors. Its versatility makes it an essential tool for marketing teams, IT departments, web designers, and customer service professionals looking to optimize user journeys, test hypotheses, implement rapid changes, and ultimately improve overall conversion rates.

Versatile tool: Users have found Qubit to be a versatile tool that allows them to build literally anything, making it a valuable asset for non-technical team members. Multiple reviewers mentioned this.

Excellent account management and customer support: The account management and customer support provided by Qubit were highly praised by users. They mentioned that they had never experienced such good account management before and found the team's support particularly helpful in areas like data preparation for strategic review, growth hacking project management, and A/B testing. Multiple reviewers mentioned this.

Valuable feedback collection: Users highly appreciated the feedback box feature in Qubit as it gathers information on all parts of the business. Feedback is given to relevant departments such as merchandising and product development, leading to the introduction of new products or additional sizes based on customer feedback. Multiple reviewers mentioned this.

Difficult User Interface: Many users have found the user interface of Qubit to be difficult to navigate, making tasks feel clunky and impeding their ability to report on tests effectively.

Lack of Data Visualization Features: A number of users have expressed a desire for more robust data visualization capabilities within Qubit. They suggest that additional features or panels could greatly enhance the overall user experience by providing better insights into their data.

Compatibility Issues with Web Browsers: Some users have reported encountering bugs when using certain web browsers with Qubit. This has caused frustration as it disrupts their workflow and creates obstacles in setting up experiences within the tool.

Attribute Ratings

Reviews

(101-117 of 117)
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February 04, 2015

One of the best A/B testing and personalization platforms today.

Miriam Isaac | TrustRadius Reviewer
Miriam Isaac
UX Design Lead
Green Smoke LLC (Consumer Electronics, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I would say it is well suited as a personalization tool and if you are seeking to find an A/B testing tool that fits your needs, this is a great all in one solution. It is not magic though, the best way to work with Qubit is to come to the table with a strategy and they will help you figure out the best solutions for your customers and website.
January 22, 2015

An insight into working with Qubit

Chris Bradshaw | TrustRadius Reviewer
Chris Bradshaw
Group Marketing Director
ATD Travel Services (Leisure, Travel & Tourism, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I think it depends upon where you are in the cycle of optimisation with your site. For small to medium sized sites with traffic of up to 250,000 unique visitors a month, I think Qubit are ideal. For high volume sites, I'm not sure how effective they would be for those looking to do a lot of MVT. We are not at that stage just yet so I can't comment on that, but for basic A/B testing they are ideal.
January 20, 2015

Great thought-partner and testing platform, not to mention their amazing team!

Lawrence Yu | TrustRadius Reviewer
Lawrence Yu
Digital Merchant, E-Commerce & Product
Indochino (Retail, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Qubit is a great testing platform, but it requires good data to work well. If your company has more than 1M+ users per month, the tests would be able to reach statistical significance much faster. This allows us to be agile in our strategies and test multiple things in a given period. If your management team is looking for a quick, silver bullet to increase conversions, I would reconsider what objectives you want to achieve through Qubit.
December 23, 2014

Qubit - Tailoring the online experience

Matthew Grisman | TrustRadius Reviewer
Matthew Grisman
Database Services Manager
Moss Bros Group plc (Retail, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Things to think about before signing on with Qubit:

What are my site traffic levels and how long will it take to prove significance in a test?
Do I have the resource to enable self/internal testing rather than relying on account team?
Do I really need to take the full suite of products on day one or can I add when ready?
What level of A/B testing can I deliver through internal resource, do I have traffic potential to try multi-variate tests and would this better suit my needs?
December 03, 2014

Efficient and effective both as a product and a company

James Morris | TrustRadius Reviewer
James Morris
Web Developer
Toast (Retail, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
At Toast, we build a lot of our tests ourselves using web languages, mainly JavaScript. If you do not have a web team who deals with advanced coding at your company I would recommend investigating more on what Qubit can do for you in your particular company.

If your website is outsourced to a third party or locked down, there may be limitations in what Qubit has access to. However, I can confirm this is not something we have experienced ourselves.
December 01, 2014

Everything is possible with Qubit - highly flexible conversion optimisation tool!

Alena Strejckova | TrustRadius Reviewer
Alena Strejckova
Online Trading and Merchandising Manager
UNIQLO (Retail, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We have tried to use Qubit as a tool to answer business questions such as finding the right free shipping threshold. However, Qubit seems not to be the appropriate tool to answer those questions. On the other hand, Qubit is a great tool for customization and targeting content to different customer groups.
November 25, 2014

Qubit

Ben Paris | TrustRadius Reviewer
Ben Paris
E-commerce manager
Links of London and Folli Follie (Retail, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The Qubit Tool is a good way to learn and react to the users of your website. It has Detailed exit feedback from users. A quick and usable interface that allows the e-commerce team to theorize, learn and enhance all areas of the website without the cost of hard-coding changes before they prove themselves to be worthwhile changes.
September 16, 2014

Marketeers: tryout your new ideas without IT resource!

Jarrod Purchase | TrustRadius Reviewer
Jarrod Purchase
Head of Digital Marketing
Best of the Best Plc - www.botb.com (Entertainment, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
How appropriate is it for the business. How much traffic do you have? How long will it take for a conversion? There's a decent price tag attached to it, can you foresee your business making more than that each month?
September 09, 2014

An integrated solution powered by a team of incredibly smart people.

Michael Taylor | TrustRadius Reviewer
Michael Taylor
Marketing Executive
ShopStyle by P✪PSUGAR (Online Media, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I think Qubit is incredibly well suited to the retail space, but users with less clean-cut conversion journeys like sites with multiple business models (CPC and CPA on same site) will struggle. Make sure you look through example data for your sector in their dashboard so you get a feel for whether the reports will be actionable without building something custom.
July 10, 2014

The 'Apple' of Strategy & A/B Testing.

Jason Kilby | TrustRadius Reviewer
Jason Kilby
FRONT END DEVELOPER
Maplin Electronics (Retail, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Qubit has a selection of great products and I feel like they would add value to any eCommerce business, especially if you have the type of person who wants to constantly monitor the opinions of your customers and react quickly to their feedback and test / implement on the fly changes to your front end.
May 29, 2014

Qubit: So Much More than an Optimisation Tool

Edward Armitage | TrustRadius Reviewer
Edward Armitage
Head of Ecommerce
Hobbycraft (Retail, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you don't have in-house devs or a dedicated optimisation team, Qubit is ideal as it combines a robust product with a semi-outsourced/managed solution. It helps to have some ideas of what you would like to test, but the Qubit strategists are full of ideas since they work with so many other websites. If you are lucky enough to have an in house optimisation team with good javascript skills you might not need a solution like Qubit.
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