TrustRadius Insights
Teamwork Projects is a versatile software that has proven to be indispensable for a wide range of use cases. Users have praised its …
Starting at $12.50 per user/per month
View PricingOverview
What is Teamwork.com?
Teamwork.com is a project management platform built specifically for client work. The platform helps users deliver work on time and on budget, eliminate client chaos, and understand profitability. Teamwork.com’s customers track and manage their projects with a suite of integrated…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Gantt Charts (69)5.656%
- Email integration (61)3.636%
- Task Management (78)3.434%
- Document Management (69)1.717%
Pricing
Pro
$12.50
Cloud
per user/per month
Premium
$22.50
Cloud
per user/per month
Free Forever
Free
Cloud
Up to 5 users
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.teamwork.com/projects…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Nioh Demo - Unbelievable Teamwork (Ogress Boss - Twilight Version)
YouTube
TEAMWORK MAKES THE DREAM....Oh no! Demo And Boom VS - Shellshock Live (Multiplayer)
YouTube
SMath Studio Teamwork Session Demo
YouTube
Transformers Fall of Cybertron Demo Multiplayer Gameplay Part 6 - Devestating Teamwork
YouTube
Mitel Teamwork - Demo
YouTube
Teamwork Server: Project branching
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Teamwork.com?
Teamwork.com is a project management platform built specifically for client work. The platform helps users deliver work on time and on budget, eliminate client chaos, and understand profitability. Teamwork.com’s customers track and manage their projects with a suite of integrated solutions such as helpdesk, collaboration, knowledge sharing and customer relationship management add-ons, enabling Teamwork.com to be the ‘one-stop shop’ solution for business owners.
Headquartered in Cork, Ireland and founded by a team who have run an agency before, Teamwork.com has more than 20,000 customers around the world with a global team of over 350 employees.
Headquartered in Cork, Ireland and founded by a team who have run an agency before, Teamwork.com has more than 20,000 customers around the world with a global team of over 350 employees.
Teamwork.com Features
Project Management Features
- Supported: Task Management
- Supported: Resource Management
- Supported: Gantt Charts
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Team Collaboration
- Supported: Support for Agile Methodology
- Supported: Support for Waterfall Methodology
- Supported: Document Management
- Supported: Email integration
- Supported: Mobile Access
- Supported: Timesheet Tracking
- Supported: Change request and Case Management
- Supported: Budget and Expense Management
Professional Services Automation Features
- Supported: Quotes/estimates
- Supported: Invoicing
- Supported: Project & financial reporting
- Supported: Integration with accounting software
Additional Features
- Supported: Time tracking
- Supported: Milestones
- Supported: Gantt ccharts
- Supported: User permissions
- Supported: Messages
- Supported: Board view
- Supported: Portfolio
- Supported: Workload
- Supported: Dashboard
- Supported: Filters
Teamwork.com Screenshots
Teamwork.com Videos
Teamwork Projects Overview
Getting started with Teamwork Projects
Reporting with Teamwork Projects
Using milestones
Using task templates
In this video, TrustRadius goes over some of the best project management software out there - including Teamwork.
Teamwork.com Integrations
Teamwork.com Competitors
Teamwork.com Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Comparisons
Compare with
Reviews and Ratings
(230)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Teamwork Projects is a versatile software that has proven to be indispensable for a wide range of use cases. Users have praised its ability to streamline project workflows and monitor progress effectively. It serves as a comprehensive task management tool, allowing organizations to manage client accounts, personal tasks, and internal tasks all in one place. With features like cost estimation, duration estimation, and Gantt chart visualization, Teamwork Projects enhances project management consistency and ease of use. Additionally, the seamless synchronization with various devices enables users to modify tasks and communicate effectively with their teams on the go.
One of the key areas where Teamwork Projects excels is in marketing divisions. It caters to their specific needs and acts as a hub for all project-related work. This software is also widely adopted by businesses for managing maintenance tasks such as website and social media management, which helps ensure that important tasks are completed efficiently. Moreover, Teamwork Projects is instrumental in organizing work across multiple campuses or when dealing with geographically dispersed teams. It provides alignment among stakeholders regardless of their physical locations.
For small business owners, Teamwork Projects offers an array of functionalities that prove invaluable for project management purposes. From time tracking and invoicing to creating a customized interface, this software allows small business owners to efficiently manage their projects and keep track of their progress.
The versatility of Teamwork Projects extends beyond traditional project management use cases. It has been successfully utilized for internal projects such as hiring and onboarding team members. By providing visibility into the progress of individual parts of larger projects, it ensures that no details are missed during critical processes like onboarding new employees.
The software's reporting capabilities are highly regarded by its users who find it useful for evaluating efficiency and making data-driven decisions based on the exported time-tracking data. Furthermore, Teamwork Projects fosters excellent communication and collaboration within teams by enabling users to assign tasks, track progress, and keep employees informed about their responsibilities.
Teamwork Projects is not limited to project management alone. It is widely adopted across organizations for managing client activities, tasks, projects, sales, and marketing campaigns. With its ability to handle daily, weekly, and monthly management as well as strategic onboarding of new projects with pre-created task sets, Teamwork Projects provides a solution for managing the entire lifecycle of various types of projects.
Overall, Teamwork Projects is highly regarded by its users for its versatility, ease of use, and range of features. From marketing divisions to small business owners and even behavioral health consulting companies, this software has
Seamless and Ubiquitous Access: Users have praised Teamwork.com for its seamless and ubiquitous access across various devices, including web browsers, tablets, and smartphones. Many reviewers have found the availability of native apps for Android and iOS to be a valuable feature that allows them to access the software wherever they are.
Clean and User-Friendly Interface: The clean and crisp design of Teamwork.com's user interface has garnered high praise from users. They find it incredibly easy to use, with no formal training required for their user community to adapt quickly. The intuitive and user-friendly nature of the interface contributes to its ease of use.
Feature-Richness: Users appreciate the extensive functionality offered by Teamwork.com, allowing businesses to consolidate multiple project management tools into one platform. Many reviewers mention replacing tools like Microsoft Project, Basecamp, Trello, Asana, LeanKit, and JIRA with Teamwork.com due to its feature-richness. The constant enhancement of the product through regular updates is also highly appreciated by users.
Complex and Non-Intuitive User Interface: Some users have found the user interface of Teamwork.com to be complex and not intuitive, leading to a long learning curve and difficulty in onboarding for both teams and clients. They feel that the software is overwhelming and cluttered with various options, making it challenging for users who are not trained in project management or familiar with project management tools.
Limited Customization Options: Users have mentioned limitations in customization, such as the inability to edit notes simultaneously, causing duplicate copies. They also express a desire for more flexibility in tailoring the software to their specific needs. The reporting features are considered to be lacking in terms of customization options, with users expressing a desire for more control and the ability to customize reports according to their specific requirements.
Lack of Mobile-Friendly Interface: The mobile native application is mentioned as an area that could be improved to provide a better user experience. Users suggest that the software lacks a user-friendly mobile interface, making it difficult to have a seamless experience on mobile devices. They feel that this hinders their ability to access and manage tasks while on-the-go.
Users commonly recommend exploring the software's potential for both internal and external purposes, mentioning variations of the software where consumers can log in to see the progress of their orders.
Many reviewers suggest that the software is more suitable for large and complex projects compared to sleeker options like Basecamp or Slack.
Several users recommend having a primary administrator for software implementation and management. They advise learning all the different tools and gadgets within the software, as it takes time to fully learn and utilize its features. Some users also recommend training team members beforehand for a smoother transition.
Attribute Ratings
Reviews
(1-25 of 35)Companies can't remove reviews or game the system. Here's why
February 11, 2023
Teamwork Review
Score 1 out of 10
Vetted Review
Verified User
We manage physical construction projects with the software.
It is helpful in some aspects but very limited in others.
We use the software for time tracking, Planning, Gantt charts and assets management.
The cost tracking is hard since You cannot really add any file (scan or the invoice to be attached), so You have to do it elsewhere.
It is helpful in some aspects but very limited in others.
We use the software for time tracking, Planning, Gantt charts and assets management.
The cost tracking is hard since You cannot really add any file (scan or the invoice to be attached), so You have to do it elsewhere.
- It's a good tool to share the project plan with the clients
- Terrible Gantt chart in the browser - bugs all the time, in my opinion.
- no option to add the invoices (as a document) in costs, in my opinion
- the tasks view is so complicated that we had to use Trello to easy view the tasks
- complicated menu - hard to find anything, in my opinion
- it's very counterintuitive as a tool, in my opinion
September 09, 2021
My experience with Teamwork Projects
We are using Teamwork Projects to manage all the projects of our company (internal and for customers). It is used to manage and schedule activities, deadlines, responsible users, hours and costs. It is really helpful to quickly set and adjust timelines and to create an automated flow of notifications that is saving a lot of time and making the process much more consistent. Teamwork improved entirely our vision about the projects and the capacity to manage daily the workload of our team.
- Timelines: are generated automatically since you have created the project, its activities, deadlines, etc. Is really helpful and easy to adjust.
- Notifications system: very flexible and complete. It is possible to set key activities and follow them to receive automated notifications about their changes. It is also very flexible to set permissions per project.
- Easy-to-use: it simply fits perfectly for us. Very easy-to-use and flexible. It can be used by small or big companies. It is intuitive and complete at the same time.
- We miss the feature to set a calendar of business days and holidays to make it easier the definition of timelines.
- The feature to define dates/deadlines per activity is a bit confusing. We believe it could be improved altough it has a low impact in terms of productivity.
- We believe the solution could improve in the future the functionality to manage the workload of each human resource (for planning). It is actually a bit superficial and we understand there is space for improvement in this area.
Using Teamwork Projects has significantly increased flexibility and efficiency in our workplace. With the time-saving tools that Teamwork Projects offered, we were able to achieve a greater level of efficiency and our team was able to meet the deadlines of delivering projects. Our team has the freedom to work from any location which increased productivity. Teams in our company can work smarter and focus on the value they are bringing to work.
- Teamwork Projects is intuitive and flexible tool to use in any kind of organization.
- It is easy to make adjustments in our timelines.
- Locating information is also fast.
- The easy to use dashboard is important for viewing the progress of projects and individuals.
- The pricing can be adjusted to suit small organizations.
June 16, 2021
Teamwork Projects Helps Streamline You Work
We create projects, templates, tasks for employees to assign their time to, make use of the ghant chart for tracking project progress to make sure we are hitting our due dates, notebooks for managing items between team mates, messages for keeping track of file locations on dropbox, invoicing for projects that have had a submission and we use it to manage project tasks and have our employees track their time.
- Project templates are a huge asset so we don't have to recreate projects from scratch
- Calendar is great for keeping track of company holidays, employees that are off, and project due dates
- The ability for employees to track their time via clocking in and out for the day and tracking time for specific tasks for invoicing purposes is great
- Have had problems copying task template from one of our template projects
- When I open smaller windows, like for selecting who will be notified for a message, the bottom half of the window is usually below the screen cut off, so I have to move it up manually each time to get to the "update" button
June 11, 2021
The best project management app on the market
Teamwork Projects is the one and only project management software that is used at the company. We switched all of our project management from various other applications including Basecamp. All departments are welcome to use it, but it has taken hold the best in the creative, marketing and IT departments. With Teamwork Projects we are able to track hundreds of simultaneous projects in many different ways. It allows each user to customize how they project manage best and with this flexibility it doesn't add a ton of complexity.
- Task Management - You can manage tasks in many ways. Standard list of tasks, gantt, and kanban to name a few.
- Charting and reporting - Being able to see all of your projects in a parallel view to properly schedule staff labor and not create bottlenecks.
- Include outside companies - you can invite outside users like vendors or contractors at no additional cost.
- The pricing plans have changed quite a bit in the last two years and they have become considerably more expensive.
- The calendar view could be improved so that someone who is entirely calendar oriented could have more functionality in the system.
- Kanban automations could be improved a little bit to give more functionality.
May 24, 2021
Teamwork makes training easy
My depart is utilizing Teamwork for completing audits and some training modules both of which are based off of a new software platform that has been put into production. It allows management to track the progress of completion of our individual audits and training which are divided into specific tasks.
- Intuitive dashboards.
- Very easy to learn.
- Easy to modify and make updates.
- More customizable labeling of fields.
- Better group chat or messaging feature like Discord.
- Easier to share team files.
April 10, 2021
Teamwork is great for collaboration and is a tool your team will actually enjoy using!
Our web design/development department uses Teamwork Projects to manage our projects where we build new websites, primarily WordPress sites, for clients. It allows us to collaborate externally with clients (gathering assets, collecting feedback, grouping conversations into one place) and internally with all members of the team (tasks, communication, milestones, and assets). It makes all the communication easier since it's centralized in one location, and the tool itself is very easy to use.
- It's easy to upload and view documents, especially when you need to refer back to them later.
- It's GREAT to have the chat threads right in the project. I can't tell you how many times I've gone back and searched for a specific client response, and it's way easier than email since the whole team can see it, even if they weren't included in the thread originally (no digging through emails and forwarding them to people who weren't originally included)!
- It's really easy to get in there and get started. While we're very familiar with it, each client we introduce to it is new to it, so it's important that they can get started right away and not get tripped up by the tool itself. Teamwork really streamlines the onboarding process--you can literally get started using the tool right away.
- I never use the dashboard view, which isn't necessarily a con, and I don't have specific recommendations, but perhaps there's a way to make that more useful.
- Sometimes it gets a little confusing about where a comment is. Did the person comment on a file that was uploaded? A thread? Somewhere else? Even then, though, you can usually search to find it, so that's not a real complaint.
January 24, 2020
Not that great
Hello! Teamwork is used for project management for our company. We manufacture art books that have a very complicated process -- teamwork is able to help with that. It's right now used for our product development team, and gives us a roadmap of the steps needed to complete each process of making a book.
- It's allowed us to see each project zoomed out as well as zoomed in.
- We've been able to see the different layers that go into each project.
- I wish I could upload and connect other documents that are part of the project on this platform.
- The Gantt chart is the most helpful tool for us, not the rest.
January 23, 2020
Project and Task Automation, just a click away
We are a services company, which work via projects and professional support services. For us, Teamwork has been essential to keep track of our numerous project initiatives, always promptly notifying us of approaching milestones and deadlines, slow tasks, worked consultant hours and billing to postpaid contracted clients. We also share Teamwork access with VIP customers, allowing them to engage more directly with their ongoing projects with our team in an Agile fashion.
- Entirely cloud-based, always available on any browser-equipped device
- Time tracking per project and task
- Multiple views for project tasks, including list, Gantt Chart and Kanban Board.
- A more robust integration platform with third-party products
- A more robust mobile native application
- Better guides and how-tos, even full-fledged courses.
January 18, 2020
Slow but steady wins the race
Teamwork is used by our customer success team to track the progress through our launch workflow with our customers. It was implemented to try to standardize our onboarding process as well as to make tracking the progress of our partners through that process more automated. As a manager, I need to be able to create dashboards where I can check on customer health and the idea with Teamwork is that we can pull that data from there. As well, long-term we wish to move from Trello to Teamwork for shared customer projects.
- Capturing details.
- Ensuring process is followed.
- Time consuming to set-up.
- Confusing interface.
November 06, 2019
Teamwork Makes the Dream Work
As a mid-sized web development and marketing firm, we have various types of projects with different needs. While our web design projects are very process driven and need specific tasks for each phase of the project, our marketing projects last longer and tend to have ongoing goals and objectives—Teamwork accounts for both needs.
We use this platform to not only manage our own tasks and responsibilities, but to assign roles to clients we're working with in order to keep deliverables on track and communicate project updates.
We use this platform to not only manage our own tasks and responsibilities, but to assign roles to clients we're working with in order to keep deliverables on track and communicate project updates.
- Being able to attach milestones to tasks is a huge plus. It's helpful to have all of the individual tasks and subtasks, but to have overall project milestones to look at as a project roadmap.
- Having subtasks is great! We've used several other platforms before Teamwork and none of them allowed for subtasks or the ability to assign a single task to multiple people.
- Sending client updates is very easy as the messaging feature works just like email. It's nice because the client's don't have to jump out of their daily routine to learn a whole new project management platform—they can simply respond right from their email, so it's very friendly.
- While the tagging functionality is nice, it can get a little messy. Part of this might be dependent on the internal processes put in place, but having the ability to add any kind of tag you want can create confusion.
- The Kanban view can be confusing if projects or tasks haven't been marked as "in progress" and it can look like you don't have any tasks, when really, there's a large task list in the list view that just hasn't been categorized. Overall, it's easy to miss important tasks in the Kanban view.
- It's very easy to miss tasks if someone doesn't know to check the "Email" box.
It's used across our organization to manage projects, tasks and notes on each project.
- Task management
- Project organization
- Central place to store notes/information
- We've not successfully used the milestones/calendar/project management features. It's not great for project planning or getting a sense for timelines and keeping track of all the moving parts.
- It would be nice to have a better section for project overview information
We use Teamwork Projects to manage our workflow of media creation. We support over 450 online courses and over 150 conference and workshops with their media and marketing materials. Teamwork allows us to keep up with the demand and is an efficient way to document progress and completion.
- Teamwork templates are a wonderful feature to allow you to set up a process and then repeat as often as needed in future projects.
- The ability to be flexible using standard tasks lists of board views (like Kanban boards) is extremely helpful for my team.
- Using the option to estimate time to completion is also helpful to manage costs.
- While there is some reporting available, they are working on improving in this area.
- Capacity management tools are also something that needs some work and they are actively developing in this area as well.
August 13, 2019
Don't sleep on Teamwork
We use Teamwork.com for our marketing department. There are many marketing divisions using the tool in different ways to meet their needs. Our organizational use of the platform grew organically from one team in corporate to a handful and eventually all marketing functions. It serves as the system of record for project-related work. We also manage maintenance or "run" tasks for things like our website, social media teams, creative services and more.
- governance and user access control for partners like vendors and contractors
- flexible views using task lists, gant charts and kanban boards
- integration with file management systems of record (Box, Drive, Sharepoint, OneDrive)
- project portfolios for roll-ups of multiple projects
- real-time synchronization between devices (phone to desktop to laptop)
- integrations via Zapier
- integration with Microsoft Teams
- Gantt chart view is a little tricky to work with
- customer success managers could be a bit more proactive
August 13, 2019
Very comprehensive, but not intuitive
We use it to collaborate across the whole organization, but most heavily in the marketing department. It replaces email and Slack for projects/tasks, so we have a way to send and track our requests. The calendar view also gives visibility into our comms, blog, and email schedules, which is great for leadership.
- It's very customizable
- There's great user access and privilege admin
- It's not very intuitive for new users
- There's not a great simple view to see where a specific project/ task is along the journey (for exec visibility)
August 11, 2019
Finally a good project management tool.
Teamwork Projects is used as our primary project and client management tool. We have a portal for each of our clients and manage all day-to-day tasks, file management, messages, links, and everything else related to the client's campaigns through it. It's helped our team and our clients stay more organized and efficient.
- Task management.
- Organization.
- File storage.
- Would love a true content calendar (similar to Airtable).
August 10, 2019
Why We Love Teamwork Projects
We reviewed several project management tools prior to committing to Teamwork. We often describe it as "Basecamp on steroids." Very impressed and easy to use.
- Great file management -- integrates with Google Drive.
- Great calendar management.
- Perfect task and calendar reliances. When you update one date or task, the others change in relation.
- Looking forward to understanding more about the CRM.
- I have not used the integrations from my proposal software, but that might be one area that we can improve.
- Would like to see a way to turn off some features that we don't use.
May 16, 2019
A Well Maintained Project Status Tool
It is used in my whole organization. It is mostly used for time logs, to set a calendar for meeting schedules, status and project management. It is the best tool for managing project work. We use it to log how much time we spend on certain projects. It also helps us to see when we have a meeting and what we did in a given time. We can go to our profile and check the details of our time log from there too and edit our time log from there.
- Ability to see time log from our profile.
- Project management logs and dashboards.
- Scheduling meetings.
- Too many advertisements.
- Loading times are too long sometimes.
- It takes a while to learn how to use the software.
November 19, 2018
Powerful PM tool that could use a clean up
Our entire agency uses Teamwork Projects to build out client and internal campaigns in a way that provides visibility and organization of all assigned tasks to any one person. For every client campaign that we run, we have a separate Teamwork Project built out and utilize Task List templates to standardize our process for building out and executing various scopes of work. This allows us to work on more things with accurate information and track them to completion - both on time and on spec.
- Powerful toolset with options for just about anything that a professional project manager would need. Having a PM tool with multiple features that allow you to go as deep or shallow as needed based on your PM maturity is incredibly helping for a growing company.
- Great filtering capabilities that allow you to find anything in the tool relatively quickly. No matter if you need to find a specific task or want to see what all is assigned to a single person, the universal filtering tool in Teamwork helps you see exactly what you want to see.
- Great customization opportunities. Whether its the tagging system or the board view, you have the opportunity to customize Teamwork in many different ways that help you get the most out of the tool for your use case.
- It can get overwhelming and cluttered in the tool with all of the different options. If you aren't trained in project management or familiar with PM tools then you are likely to not use it right the first time.
- A greater focus on user training for the "right way" to approach Teamwork Projects buildout might be helpful for beginners. While I know they have a resources center, they don't really make a point of telling people to go through some of those as they're just starting with the tool.
September 03, 2018
Project Management in a lite way but right
Teamwork Projects is being used in our organization as a project management platform. It is used by our sales department to follow up on initiatives and SOPs editing/creation. It is also used by our support team for internal cases management and also to make follow up on contracts/projects with our external customers. It encourages collaboration among the teams and related staff in order to accomplish goals and get jobs done.
- Notifications
- Case management
- Access management
- Role assignment
- Tasks involvement
- Collaboration in teams
- Does time tracking but cannot be used as productivity indicator
- Resource management is not as robust as other solutions
- Needs to be integrated with 3rd party software for document handling and calendars
- Notifications in some tasks can get deactivated for no reason, making zombie or abandoned tasks.
June 07, 2018
Review: Teamwork Projects
Teamwork is a fast application accessed via an internet browser. Teamwork offers 3 separate programs: Projects, Chat, and Desk. As a small business owner, I solely use Projects.
Teamwork Projects allows for project managing multiple projects with different clients, as well as tracking time, sending invoices, creating a company look and feel to the interface, task lists, production scheduling, and more.
Teamwork Projects allows for project managing multiple projects with different clients, as well as tracking time, sending invoices, creating a company look and feel to the interface, task lists, production scheduling, and more.
- Projects allow you to create insanely detailed task lists and production schedules. One can assign projects to different users, set due dates (which update in your calendar), and set up simple scripts for task accomplishments based on previously completed tasks. There is a lot of variety to the ways you can set up task lists, so much that I continue to find new and better ways to use the system. You can also create templates to easily copy similar tasks to new projects.
- Projects allow for client customization and project lists. It's very simple for me to create a new client and assign projects to them. If you are working on multiple projects for a client, the UI makes it easy to copy projects (to carry client details over). Clients are also listed under the project pane and it's so simple to jump from project to project.
- Projects have a built-in task time tracker. This is great. Other applications either have unintuitive time trackers or nothing at all, meaning you'll need a third party application to track time. Project and business management are always done best if you can contain more of your work into a single software. That's the reality. You can clock time for projects specific to a task on the task list, and later do an in-depth analysis to see which projects or tasks are sucking up your time.
- Teamwork has great customer service and troubleshooting. I've had a few issues, even initially with selecting a project management software, and getting onto chat with the team has been super fast and easy.
- Teamwork's invoicing application within Projects isn't very good. It's convoluted and needs an overhaul. It's actually so bad and hard to use that I looked up bookkeeping software to use instead.
- This isn't necessarily a negative point to Projects, but there are so many options for customization and specificity within Projects that it will take a lot of time to look into every process. I love Projects, but if you really want to know it, you're going to have to take a lot of time to watch webcasts and mess around with the software.
- The production schedule and due date features of Projects are a bit confusing. It's nice to be able to place tasks and deadlines into a calendar, but ultimately it's hard to parse and ensure the accuracy of things. Perhaps with a single person, the ONLY project managing this wouldn't be so bad to ensure accuracy, but running a small business doesn't allow for having the time to work in Teamwork all day.
We're using Teamwork Desk for customer support. Our customers can email their issues, submit a ticket through our platform, or use popup form. Desk allows us to provide assistance to our customers when they need it. One of the reasons we chose Desk is the integration with Teamwork Projects. So we can turn tickets into tasks to be completed. That allows us to track work associated with tickets, and be able to deliver flawless service.
- Smart Inboxes allow us to filter tickets into specific themes/categories that we can use for prioritization
- Teamwork Desk integrates with Teamwork Projects to turn tickets into tasks
- The text editor is pretty easy to use to write replies, insert (paste) images, etc.
- Feedback email sent to customers works well, customers leave ratings
- Some great ways to automate certain stuff
- API and webhooks are very flexible and detailed
- Desk allows part-time agents which they don't charge for, so you can bring someone in to help on select tickets
- Help docs can be cumbersome to manage, especially write articles
- The mobile app is good, but there's A LOT of room for improvement (I believe they are working on new app)
- Pricing can be a bit steep the more users you get for higher end plan
- Needs to provide a good way to integrate third-party data inside tickets... For example, show customer's orders while viewing ticket
- Needs a better popup form, current "Access" widget is not very good
April 15, 2018
Superb Cloud-Based Project Management Platform
Teamwork Projects is the sole and standard platform used throughout the organization for the management of our whole projects portfolio. This covers all project types, including IT, business development, operations management, meetings and planning. We were looking for a solution that would centrally hold all of our programmes and initiatives and yet still be cost effective and easy to use.
- Ubiquitous Access: Teamwork Projects runs on every platform including web browsers, tablets and smartphones. For the mobile editions, Teamwork Projects also has native apps for Android and iOS which means my user community has ubiquitous access to the product no matter where they are.
- Usability: The design of the user interface is clean, crisp and incredibly easy to use. My user community has generally got to grips with the product with no formal training. The product is intuitive and very user-friendly.
- Updates: The product is being enhanced constantly; we see new features every month
- Support: Online and human support is always effective and highly responsive
- More work needed on the Boards feature - the current feature is good but not on par with a full-blown kanban type tool
- Reporting - to be fair, reporting is more than sufficient for our day-to-day needs and Teamwork are gradually releasing more functionality in this area
- Dashboards - currently these are fixed. Whilst it's not a showstopper for us as we create reports to address it but it would be nice to see some investment here
- Consolidated views - Other than via the reports you can't visualise information in a consolidated fashion - such as overall portfolio Gantt charts
April 12, 2018
Teamwork Brings the team to one spot
We used Teamwork both as a chat client and as a way to timetable our projects and map out projects on a yearly or monthly level. We were also able to store assets from meets, notes, Client Logos and other assets needed for keeping track of tasks and random information we received from emails.
- The Teamwork Chat Client was basic but good.
- The timetable and ability to view projects timelines in a month view was great for setting milestones and being able to predict if we could meet deadlines.
- The task management tool was very robust and detailed when compared to Asana.
- It takes a little while to figure out like every program does.
- I wish that it would integrate better with Google drive.
- If you're not responsible for a task it won't show up on the calendar (i.e. if you're only "following" that task).
November 21, 2017
The best part about being in a Team(work)
It is being used across the whole organization. It is addressing active communication across different working groups, allows individuals to be accountable for tasks, makes goals achievable by highlighting stepping stones and makes information easily viewable and not viewable for the appropriate personnel.
It is a platform where resources are also stored such as meeting minutes, draft projects and centralized contact details for all involved in the certain projects.
- Task management, allowing due dates, sub tasks and categorization.
- Storing meeting notes and editable notes that multiple people can work on together.
- Allowing group threads to be easily stored, read and categorized.
- The process of moving between tabs can be clunky at times.
- Notes cannot be edited at the same time as another person causing duplicate copies.
- The process of deleting uploaded resources can be time consuming as it needs to be done one at a time.