Overall Satisfaction with Cornerstone OnDemand
We use CSOD across the entire company, leveraging the Learning, Succession and Performance modules to support our Talent Management strategy. The combined management of Learning, Goals, Performance, Succession, Feedback and Career Development all under one platform allows for comprehensive and consistent management of various workflows and tasks. It also provides greater transparency for management and ultimately should assist in attracting and retaining talent.
- Intuitive administrative interface, allowing me to configure most of what I need on my own and not requiring vendor assistance.
- Multiple support options available. When I need help, there are plenty of resources: inline help, online learnings, communities, customer support center managed through tickets or phone calls, etc.
- Consistent UI and UX for end users across all modules. It does not feel like each module was purchased and cobbled together with others, which is how some other vendors' product suites feel.
- Reporting has some limitations, both regarding the standard reports and custom reports. Not enough standard reports or options to modify them and custom reports creation is reasonably robust, however not all data (fields) captured in the system is available to use.
- The system provides the ability to request and provide ongoing feedback, however it is limited in how it can be configured.
- A company-wide 9-box review process can be achieved, however limitations on numbers of people and workflow configuration made the process for us a bit difficult.
- Improved internal / operational efficiencies
- Improved business process agility and outcomes
- Improved employee engagement and recognition
Other products were either inferior or too expensive. The one product that was closest to what we needed was Halogen. In the end, our selection of Cornerstone was based on:
- Breadth of services
- Overall cost
- Product functionality and performance
- Product roadmap and future vision