A Trusted Advisor in Talent Development Thought Leadership (with good software to boot)
Updated January 29, 2019

A Trusted Advisor in Talent Development Thought Leadership (with good software to boot)

Mark McConnell, APTD | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cornerstone OnDemand

Cornerstone OnDemand is our sole Enterprise Learning Management System. It is the primary vehicle by which we administer, deliver, and report on our training initiatives serving our 2500+ employees and 6000+ dealer network accounts. We use it to curate and deliver content to our audiences in a wide variety of training delivery formats.
  • CSOD provides an intuitive user interface which aids in its adoption by our varied audiences.
  • CSOD provides phenomenal administrator support in the form of both functionality and advice in the area of learning technology and talent development.
  • CSOD provides class leading reporting capability with new features added on a quarterly basis.
  • The loading of historical data during implementation could've gone smoother. I would recommend other customers lean on the out of the box upload tools and not on CSOD's implementation consultants when migrating historical data.
  • While CSOD's certification module is powerful, the interface can be a bit cumbersome (click heavy) for end users.
  • While CSOD offers several avenues for customer support, learning how to escalate pressing issues in an effective manner requires a learning curve on the part of the customer. I would recommend eliciting the advice of other customers.
  • Cornerstone OnDemand's robust reporting features has allowed us to provide senior management with robust operational metrics around our talent development initiatives for the first times. Reports are straightforward to build and the resulting data is used to populate a broader HR scorebook.
  • CSOD has made it easier for our employees and partners to find critical training due to its modern search facilities.
  • CSOD has enabled us to automate the enrollment e of several mandatory training initiatives, effectively eliminating hours of tedious manual work by members of our talent development staff
On the whole, CSOD outperforms the other LMS systems I've had experience with. In my experience the codebase is more robust and reliable, and the architecture allows a greater degree of flexibility when mapping HRIS fields to reflect an organization's structure. From a non-technical standpoint, CSOD surpasses many other providers by being a thought leader in the space of talent development. They offer solutions and philosophies as a value proposition in addition to their technology offerings.
I feel Cornerstone OnDemand is a market leader in the enterprise learning management space. Any medium or large organization with varied talent development needs would benefit from using the system. Small organizations with limited training initiatives or delivery formats might be better served by simpler or more cost effective tools when researching the LMS space.

Cornerstone OnDemand Feature Ratings

New hire portal
7
Manager tracking tools
9
Compliance tracking and reporting
10
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated

Using Cornerstone OnDemand

The user interface is clean, polished, and responsive on variety of devices (browser, tablet, phone). It also offers a fair degree of configurability so that both the look and feel of the system and some of the navigation elements can be changed to make adoption easier for end users. The new Learning Landing Page is a terrific step in UX, but some additional configuration around the elements on this screen would make us more apt to enable it in our portal.
3200 - All business functions within our organization utilize Cornerstone OnDemand for learning activities on the job. As a manufacturing concern, this includes a wide audience including shop floor employees, office personnel, environmental health and safety advisors, engineering team members, and HR staff. Employees without our two dealership networks also utilize the LMS for their continuous learning needs.
5 - 

Most of our in-house support staff provide support as a smaller portion of their overall responsibilities. We have five individuals whose responsibilities in the system are divided along these lines:

1) Lead Administrator/Governance Lead - Tasked with overall system configuration, governance, and testing support during quarterly releases. Also responsible for maintaining the relationship with Cornerstone support staff

2) Internal Training Coordinator (x2) - Tasked with tactical administration including entry of classes, rosters, simple reporting etc.

3) Dealer Network Training Coordinator (x2) - Tasked with system administration supporting our respective dealership networks

  • Searching for and enrolling/launching pertinent training
  • Reporting on training completions
  • Auto-enrolling specific populations in prescribed training with automated email messaging
  • We utilize Cornerstone's Interest Tracking feature to gauge learner demand and schedule additional classroom sessions once a "critical mass" of team member interest has been reached
  • We utilize Cornerstone's Express Class feature to provide ad hoc training of standard classroom offerings on a one-off basis to our shop floor personnel who need to acquire a skill to continue their work safely while on the job
  • We utilize Cornerstone's Connect features to store frequently used resources for our facilitator audience within the organization
  • We hope to take advantage of the Learning Reporter browser plug-in to track learner interaction with continuous learning resources outside the system. Through the Learner Record Store we can mine this data for content that can be curated for specific audiences.
We still believe that Cornerstone is a Best-in-Class software solution in the LMS space. The solution is robust and reliable and the vendor provides value through their online support community and through their thought leadership offerings. Our only reason for not rating this higher is that we utilize Workday as our HRIS solution so we are compelled to evaluate its Learning suite whenever contract renewals arise.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Searching for relevant training
  • Deep linking to a specific learning object in the system
  • Auto enrolling groups of users in a specific training
  • The certification module can be very cumbersome to set up and accessing learning objects within it requires too many clicks. Cornerstone is aware of this and is working on redesigning this module
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Long term vendor viability, reputation in the LMS space, and feature availability were probably the 3 most important factors that contributed to our selection of Cornerstone as our Enterprise Learning Management System. 4+ years into our relationship with this vendor, I would submit that those remain our biggest decision factors in staying.
We wouldn't change much about our evaluation and selection process as I thought our decision framework was well thought out. If there is any factor that has proven to be not as critical it was the strategic partnership between Cornerstone and Workday (our HRIS provider). That partnership no longer exists now that these vendors serve as direct competitors.