My LogicMonitor Review
Updated December 04, 2020

My LogicMonitor Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with LogicMonitor

Our company uses LogicMonitor for all our sites globally. We have hundreds of devices being monitored with this solution. It does provide good monitoring and alerting for network devices, servers, and infrastructure overall. SMS/Cellphone call to notify about critical alerts is definitely a useful and powerful tool for our company.
  • Monitoring
  • Historical Overview/Usage
  • Alerting
  • Dashboard widgets can provide more customization
  • Datasources for new software need to be updated usually with support help
  • Ways to setup an alert or notification based on widgets triggers
  • Avoiding disruptions is definitely key in our business.
  • Makes troubleshooting easier
  • Dashboards are great at displaying key information.
My vote is towards LogicMonitor monitoring and alerting. Splunk is a good Syslog tool but I don't see the number of features and capabilities you can achieve with LogicMonitor--especially infrastructure dashboards.

Applications might compare in alerting but are not even close in regards to monitoring and notifications via SMS/email and cellphone (IVR voice).
They have one of the best support departments I have seen in a long time. Every single ticket has been taken care of in an amazing and friendly manner. Overall, I'm happy with the support quality and reliability. Most of the time I go with chat since it provides an easier way to address any questions about capabilities or how-to.
We have a hybrid environment in which LogicMonitor monitors hundreds across all our regions and markets. EMEA/AMER and APAC regions are fully covered with LogicMonitor, either cloud or on-premise devices (network or servers). We have followed the support with LogicMonitor's assistance on useful dashboards.
Our LogicMonitor implementation was quite fast, initially setting up a few servers and devices and then growing exponentially into hundreds. Maintaining LogicMonitor has been quite easy, usually manually not performing auto-discovery on subnets. I'm still learning a trick here and there related to adding devices in a more consistent and effective manner.
LogicMonitor has been able to help us with new dashboards that can present all types of critical information related to the network and servers. This real-time visibility is vital to reduce mean time to troubleshoot and provide a quick resolution in minutes. We can rely more on LogicMonitor than other apps that can assist with alerting.
Splunk Enterprise, RingDNA, SolarWinds IP Address Manager (IPAM)
Network and server monitoring and alerting are the best scenarios for LogicMonitor capabilities and features. I wouldn't recommend for telephony call records lookup (haven't seen this anywhere else). The interface is quite intuitive and user friendly. It's definitely a must if you need to make sure all components and links are up and working as expected.

Using LogicMonitor

50 - All Technological departments from R&D to prod environments related to Network/DB/Cloud
5 - Network engineer, Dev Engineers, Server admins are the primary backend users supporting Logic Monitor
  • Monitoring Remote Sites
  • Network Connections
  • Server health
  • Application Utilization
  • Hardware failures
  • Alerting via SMS
  • Alerting via Voice Call
  • Logs Review
  • Call Reports
It's a good tool in our organization, pretty reliable and with good performance along with good device coverage

Evaluating LogicMonitor and Competitors

  • Product Features
  • Product Usability
Coverage and support for all our devices/servers was key selecting this vendor. Taking advantage of these features has been quite productive.
Probably attending more Demo session for Logic Monitor with a Global vision instead of a local view for a few devices.

LogicMonitor Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Current Support I feel it as Premium. Techs in Logic Monitor are great and extremely knowledable about all the product components. Quite impressive.
Creating Dashboards, Kirby (Tech) helped me so much suggesting to use and import a custom report for Palo Alto and eventually another for Cisco Telephony. Great support from Kirby. He saved the day.