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I <3 Miro!
March 01, 2024

I <3 Miro!

Tara Jensen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I use Miro to collaborate, align, and brainstorm. I create a lot of workshop templates for working sessions and asynchronous collaboration. I facilitate cross-functional workshops to understand the current state of a program or product, consume and synthesize research results and feedback, ideate potential solutions, and stay up to date on updates and changes as a program comes together across distributed team members. I also plan and lead educational workshops in Miro where breakout groups get separate spaces to complete the same activity. I've also used it for product team workshops, but lately, for internal programs like training, internal conferences, and onboarding. We have a few extensive programs where multiple groups have different responsibilities, and we all work in the same Miro to stay current.
  • Converting open-ended survey responses from a spreadsheet into separate posts is for grouping and synthesizing feedback.
  • Creating easy-to-work workshop spaces with the ability to lock content, you don't want participants to move accidentally (they get frustrated when these things aren't locked).
  • Wayfinding within a large board - I love linking to separate workshop spaces and back to a "workshop space finder" for rapid transitions into breakout groups.
  • Providing a way for multiple functions to collaborate once they know the basics.
  • Design thinking methods/activities.
  • Custom templates.
  • Bringing EVERYTHING together in one place (website links, file locations, what the team is thinking, etc).
  • Templates that automagically move as you place content, I usually just don't use those.
  • Any time someone uses the table feature in Miro, I wonder why we aren't just using Excel. I just prefer simple shapes and Post-its for most things.
  • Nested frames seem to have issues at times. The parent frame sometimes overrides a nested frame colors.
  • I get super frustrated when my teammates use frames as shapes and remove the title. It usually takes me a while to realize it's not a shape.
  • Miro makes it too easy for users to make things WAY TOO LARGE. Copying between Miro's highlights and pasting a link on a Miro with a ton of oversized content makes it difficult to know if it even pasted and where it went (it can appear only 1 px large once pasted since you're so zoomed out).
  • I want the AI Summarization back that was in Beta. That was nice if you knew how to use it well.
  • Definitely improved productivity.
  • Decreases meeting time.
  • Makes meetings more productive.
  • Helps draw out ideas from the whole team (no ideas left behind).
  • Makes pre-work for meetings more effective and manageable.
  • Reduces confusion across the team and keeps everyone on the same page, allowing more people to continue moving forward with fewer roadblocks.
  • It makes planning workshops more efficient since you can easily grab and reuse content from other boards.
  • It makes remote template training much easier for globally distributed teams, making teams more effective at using methods that lead to more innovative products.
  • It makes gathering feedback easier, leading to more efficiently identifying changes and iterating toward better programs, services, and products.
We started using Miro for better global collaboration in 2019 before it became necessary in 2020. It was the "great equalizer" across our globally distributed teams when paired with Zoom, especially with their breakout room feature that came out in 2020. We learned in 2019 that if even just one person is on a call for a working session, everyone needs to behave as a remote participant. That's the only way to create an inclusive environment where everyone is heard and able to contribute equally. I have been on teams here with teammates in the US, UK, India, Germany, and Israel, all on the same team. We need a tool like Miro to stay on the same page and align where necessary.
I like Miro's keyboard shortcuts a lot more than Mural. Mural and Google Jamboard have much more limited space than Mural. I like the look of Mural's post it's, they look more like basic shapes in Mural. I like that the background style is different than the frame making it easier to see separations between content when you use a colored frame. The ability to create and search for your own custom templates is not something I've seen in these other tools. I think they're also much more limited in features.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro is the tool when you need to collaborate with anyone and stay on the same page. It is extremely useful for distributed teams to stay on the same page. It's fantastic for workshops, even with participants who are not familiar with it - it's generally easier to learn than most of the other tools, at least with the basics. It can be great for low-fidelity design with a cross-functional team before a designer moves into their tool of choice for high-fidelity work. Miro is not the tool for table data that may need to be sorted or manipulated in any way.