Great ERP but needs Solid Dashboarding capabilities.
October 17, 2023
Great ERP but needs Solid Dashboarding capabilities.
Score 9 out of 10
Vetted Review
Verified User
Software Version
NetSuite Enterprise Edition
Modules Used
- AdvancedFinancials
- Advanced Inventory
- Advanced Project Module
- Fixed Asset Module
- OneWorld (multi-country and multi-currency)
- Recurring Billing
- Revenue Recognition
- SuiteCloud
Overall Satisfaction with NetSuite ERP
At Synagro, the NetSuite allows us to manage customer contracts and related billing. In our company, the billing is done based on the number of truck loads of biosolids that we haul and dispose. To address this unique billing, we have created custom records and scripts to enter the truck load data, link it with the contract as well as billing information for each customer based on project, and then generate customer invoice using the templated csv imports. Along with this, we have linked the NetSuite to UltiPro, using the Celigo to import the payroll information for period closing purposing. Lastly, we are using NetSuite to enter the daily plant operational data to compare it against the budget in Domo for proactive planning and decision making purposes.
- Customer record capabilities to manage contract, load tickets and operational data.
- One bank solution to perform AP and AR using one bank account for more than 50 subsidiaries.
- Allow users to enter the vendor bills and setup recurring instances which has reduced the central/corporate AP staff workload.
- Fixed Asset to manage more than 6000 asset across the US and Canadian subsidiaries.
- Provide better dashboarding capabilities.
- AP automation feature for multi-currency and company that processes more than 6000 invoice per month
- Allow to enter the line level AP with project information so user can enter one invoice that is for multiple projects.
- Allow third level in saved search.
- Allow to validate the saved search formula with sample data for user validation.
- NetSuite has consolidated the standalone apps under one platform which has increased the data visibility and have positive impact on the user experience.
- Its SuiteApp market has allowed us to connect and procure other system for ease of integration.
- Increased the accountability of users and allow them check and verify the entered data.
- Didn't provide out of box integration with other FP&A tool for custom records.
- Limited dashboarding capabilities compared to Domo
NetSuite has selected as it has manufacturing module and order routing capabilities.
Do you think NetSuite ERP delivers good value for the price?
Yes
Are you happy with NetSuite ERP's feature set?
Yes
Did NetSuite ERP live up to sales and marketing promises?
No
Did implementation of NetSuite ERP go as expected?
Yes
Would you buy NetSuite ERP again?
Yes
NetSuite ERP Feature Ratings
Using NetSuite ERP
300 - AR, AP, Finance, Operations, Executives.
2 - Understanding of ERP functions and minimum few years of NetSuite knowledge due to existing customizations.
- Process AR and AP from one bank account for more than 50 subsidiaries.
- Empower users to create their own saved searched if needed.
- Contract management and link to customer as well as project.
- Contract Management with backlog information generation
- Load ticket management and using the data for customer invoice generation.
- Centralize operational data entry for manufacturing facilities.
- Utilize AI and ML to predict margins based on historical data
- Allow to enter the line level project information on vendor bills
- Bill Capture and AP automation to reduce the manual entry.
Evaluating NetSuite ERP and Competitors
Yes - Microsoft GP
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Cloud based solution as prior solution was running on the on-prem server architecture.
We might change over evaluation based on the AI and ML capabilities as well as dashboarding feature. Also, we will look for robust FP&A tool.
NetSuite ERP Implementation
- TIBCO professional services
Change management was a big part of the implementation and was well-handled - Train the trainer approach didn't work as planned.
- Training
- Adaptation to change
- Over expectation on the out-of-box financial reporting.
NetSuite ERP Support
| Pros | Cons |
|---|---|
Quick Resolution Problems get solved Kept well informed Immediate help available Support cares about my success | Poor followup Slow Initial Response |
No, as our custom environment is better dealt by the NetSuite PS consultant ad-hoc hours.
I don't remember a particular instance but every single support ticket was addressed in an hour or two.
Using NetSuite ERP
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Requires technical support |
- AR
- AP
- General Ledger
- Custom Record and field management
- Limited Pivot Report capabilities
- Out of box financial reporting
- Debug scripts
Yes, but I don't use it