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UltiPro - The System In Review
Updated February 05, 2019

UltiPro - The System In Review

Charel Hill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used across the whole organization for payroll, HRIS, time and attendance and reporting. Without the solution we would not be able to report on demographics, effectively pay our associates or track time.
  • UltiPro very effectively processes payroll. The configuration ability related to earnings, time etc., is wonderful.
  • UltiPro Business Intelligence reporting function is very straightforward and user-friendly. New users can easily pick up on reporting functionality.
  • Customer Service, more specifically the need for more reps to handle day to day issues.
  • Response time related to customer service requests, or tickets. Our average wait time for response or resolution has been up to 4 days.
  • Time and Attendance configuration and functionality. System functionality that mirrors payroll.
  • Security and peace of mind
Yes, we have realized time savings related to utilizing UltiPro, our payroll processes have been consolidated, standardized and optimized based on following the UltiPro payroll models.

We are also able to realize an increased level of security based on role administration.
UltiPro hands down beats all the products listed when it comes to functionality, configuration, and out of the box usability. The only area where UltiPro loses ground is the customer service area.
As an overall HCM system, UltiPro is great for a company looking for a system to handle the basic time and attendance needs and configurable payroll functions.

Companies looking for highly configurable time and attendance solutions, that tie well with payroll will need a more robust timekeeping system.

UKG Pro Feature Ratings

7.9
Employee demographic data
7
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
6
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
8.0
Pay calculation
10
Support for external payroll vendors
8
Benefit plan administration
4
Direct deposit files
10
Salary revision and increment management
8
5.7
Approval workflow
6
Balance details
6
Annual carry-forward and encashment
5
8.6
View and generate pay and benefit information
10
Update personal information
9
View job history
8
View company policy documentation
10
Employee recognition
6
5.0
Tracking of all physical assets
5
9.0
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
3.0
Performance plans
2
Performance improvement plans
2
Review status tracking
4
Review reminders
4
Multiple review frequency
3
5.0
Create succession plans/pools
5
Candidate ranking
5
Candidate search
5
Candidate development
5
3.5
New hire portal
2
Manager tracking tools
5
3.5
Corporate goal setting
3
Individual goal setting
3
Line-of sight-visibility
3
Performance tracking
5
3.7
Job Requisition Management
3
Company Website Posting
4
Publish to Social Media
4
Job Search Site Posting
4
Duplicate Candidate Prevention
5
Applicant Tracking
3
Notifications and Alerts
3

Upgrading UltiPro

UltiPro Training

No. Trading is a must to get full functionality.
  • Online training
  • In-person training
Very diverse and easy to pick up on with guidance.
The trainers hone in on individual needs and really ensure you understand.

Using UltiPro

Associates
Managers/Supervisors
HR
Payroll
4 - HRIS
System Admins
IT
  • HR System of record
  • Payroll
  • Time & Attendance
  • Reporting Dashboards
  • Automated business processes

Evaluating UltiPro and Competitors

Yes - ADP WorkForce Now
More customization needed
  • Product Features
  • Product Usability
  • Product Reputation
  • Analyst Reports
  • Third-party Reviews
Without being able to customize the features our company would have continued to look for a usable product.
None

UltiPro Support

A lot of black holes
Ball dropped on multiple cases
Live support results in ticket creation 9 out of 10 times.
ProsCons
Knowledgeable team
Support cares about my success
Not kept informed
Escalation required
Difficult to get immediate help
Slow Initial Response
Our AM was able to work with us when we experienced a delay in getting our year end tax file. The delay would have resulted in additional fees, his research on our account made the difference.

Using UltiPro

Pretty simple, streamlined interfaces and training readily available.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Data retrieval with report training
  • Dashboards
  • Time & Attendance
  • UTA rules
  • Editing UTA rules
Yes - Not in use

Relationship with Ultimate Software

ERM very easy to speak with and always available.
Notifications received on a regular basis.