Great firewall value per Mbps scanned with real throughput numbers for right sizing. Included logging and reporting tools.
December 24, 2021

Great firewall value per Mbps scanned with real throughput numbers for right sizing. Included logging and reporting tools.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with WatchGuard Network Security

We use WatchGuard Firewalls to add [a] layer of protection to the Internet-facing and private bandwidth edges of our own internal, data center (for hosting services), and client networks.
  • Great combination of easy to configure but still maintaining a lot of in-depth features and control available if desired
  • WatchGuard Cloud [is ]included on basic and total security packages to provide [a] valuable look into [an] activity that passes through the firewall. (A lot of other platforms such as Meraki you need to simply use Syslog and third-party tools to get insights and look for issues that need remediation)
  • Cohesive integration with other products such as AuthPoint for MFA adds value you can't get from traditional RADIUS only integrations of other platforms.
  • Publicly published roadmaps of upcoming innovations and features.
  • Cost per Mbit scanned using TRUE throughput numbers are a great value.
  • Included logging and reporting through WatchGuard Cloud saves on costs of additional products.
This is not applicable as we ARE a network security partner of WatchGuard. We do receive support from local WatchGuard channel team if requested.
WatchGuard's (somewhat unique) ability to stage and convert and copy/adapt and template configurations using non-live tools is great. For example, we could use Policy Manager to convert say a trusted network to a VLAN without risking getting locked out of the firewall. Or use WatchGuard Management Server to standardize web access rules across multiple firewall installations for the same company.
WatchGuard Cloud included in Basic and Total Security Suite is a great tool for getting insights into the data processed by the firewall. For example, you can block connections to TOR network via Application Control. With WatchGuard Cloud, you can drill down and find the source of that activity to investigate and/or remediate. The DNSWatch included in [the] Total Security Suite can save on the cost of DNS filtering services.
We found WatchGuard [Network Security] has a great combination of deep down controls of traffic when desired but [is] still easy to configure and maintain. We also trust their published throughput numbers compared to specialty configs needed to match published throughput with their competitors.

Do you think WatchGuard Network Security delivers good value for the price?


Are you happy with WatchGuard Network Security's feature set?


Did WatchGuard Network Security live up to sales and marketing promises?


Did implementation of WatchGuard Network Security go as expected?


Would you buy WatchGuard Network Security again?


WatchGuard [Network Security] is a great fit from small business to mid-enterprise. [The] only limits I see is they are not multi-context (doesn't support VRFs), so using it in a hosting environment where you have different clients behind one firewall can be challenging. Or if multiple clients in [the] data center want to use the same IP scheme, maybe impossible.

WatchGuard Network Security Feature Ratings

Identification Technologies
Visualization Tools
Content Inspection
Policy-based Controls
Active Directory and LDAP
Firewall Management Console
Reporting and Logging
High Availability
Stateful Inspection
Proxy Server

WatchGuard Network Security Support

We have found the support representatives and escalation engineers consistently excellent compared to other industry experiences.
As a Platinum partner we receive support from WatchGuard for our own use of the product or to open tickets when needed for supporting mutual clients.
Yes - Critical issues are resolved in a timely fashion. For non critical issues, sometimes WatchGuard does consider items we think of as bugs as more of a feature request.
Was able to reach support late in the day and they got an RMA replacement out next-day-air shipped the same day to deal with a power supply issue. They answered right away and trusted our already performed troubleshooting steps to get the RMA processed
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

Using WatchGuard Network Security

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Day to day functionality such as quickly adding a WebBlocker exception is simple.
Yes - I would consider WatchGuard Cloud a mobile interface available since it works from mobile.
Overall WatchGuard Firewalls and network security products are easy to configure while still offering options when needed such as configurable options for HTTPS deep inspection.