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Webexpense review
Updated April 16, 2024

Webexpense review

Leon Brydges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

Webexpenses is used by the whole organization for management of expenses for staff
  • allows mileage calculation at the end year for claiming
  • Mobile app for taking pictures of receipts
  • ability to access from anywhere
  • website sometimes difficult load receipt images
  • sometimes the image scanning reading changes the values which are incorrect
  • I believe there has been a positive ROI due to our usage
It [is] the ability to access anywhere 24/7 with or without a laptop or the need to use a VPN connection which elevates this above any in-house solution that we could develop and that really simplifies the management of the expenses process going forward for the business as a whole.
The only time I have need[ed] to use the support team for an issue I found the process very simple and was dealt with in [a] professional manner quickly and efficiently and managed through to resolution.
Yes this was the primary driver for the deployment of the Webexpenses system across the business to save time and automate activities like invoice processing, claims submission, and expenses approval and payment
the most important requirements when purchasing Webexpenses was the system configuration, and scalability

Do you think Webexpenses delivers good value for the price?

Yes

Are you happy with Webexpenses's feature set?

Yes

Did Webexpenses live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webexpenses go as expected?

I wasn't involved with the implementation phase

Would you buy Webexpenses again?

Yes

As the company has grown its size from tens to hundreds and thousands the whole package has scaled to meet the growing requirement. The development of the product has been great over the years and the mobile app was a massive move forward for the field engineers to upload receipts there without the need to store receipts

Webexpenses Feature Ratings

Expense Management
Not Rated
Employee Expense Reporting
Not Rated
Corporate Card Reconciliation
Not Rated
Payment Management
Not Rated
Customizable Approval Policies
Not Rated
Financial Document Management
Not Rated
Payment Status Tracking
Not Rated
Payment Audit Trail
Not Rated
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
Not Rated

Using Webexpenses

5000 - Across the board all dept. use Webexpenses
2 - These are IT administrators
  • The system notifies the user
  • The system works out mileage
  • The system works out the VAT
  • integration of company credit card use
  • integration of online booking tools like click travel
I hope the company continues to use this product because I believe it to be a great tool

Evaluating Webexpenses and Competitors

  • Cloud Solutions
  • Scalability
  • Ease of Use
I wasn't involved in the process

Webexpenses Implementation

it appeared seamless to the end user
  • Don't know
  • User uptake when it wasn't compulsory

Webexpenses Training

  • Online Training
Because the training provided was usefull
it as delivered by internal IT

Configuring Webexpenses

from talking to the team involved they believe it to be just right
Not that I aware of
No - we have not done any customization to the interface - Not
not sure

Webexpenses Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Unknown I don't know if we have premium support
over a weekend when our inhouse team wasn't available the webexpenses team met my requirements.

Using Webexpenses

ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Image upload
  • working out Mileage
  • ordering items when there is a large amount
Yes, but I don't use it

Webexpenses Reliability

because as the business has grown to has the user base
it is always available when I need it
Some times image uploads can be slow and you have to alter the image resolution to increase the speed