8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

MiCloud Connect (formerly ShoreTel)

Top Rated
93 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

MiCloud Connect (formerly ShoreTel)

Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.
Josh Novak profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
MiCloud Connect (formerly ShoreTel)
8.9
Hosted PBX
8x8 Virtual Office
9.8
MiCloud Connect (formerly ShoreTel)
7.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
MiCloud Connect (formerly ShoreTel)
9.4
User templates
8x8 Virtual Office
9.1
MiCloud Connect (formerly ShoreTel)
9.3
Call reports
8x8 Virtual Office
8.2
MiCloud Connect (formerly ShoreTel)
8.7
Directory of employee names
8x8 Virtual Office
7.6
MiCloud Connect (formerly ShoreTel)
9.5

Call Management

8x8 Virtual Office
8.8
MiCloud Connect (formerly ShoreTel)
9.3
Answering rules
8x8 Virtual Office
9.4
MiCloud Connect (formerly ShoreTel)
9.6
Call recording
8x8 Virtual Office
9.3
MiCloud Connect (formerly ShoreTel)
9.3
Call park
8x8 Virtual Office
9.4
MiCloud Connect (formerly ShoreTel)
9.4
Call screening
8x8 Virtual Office
7.0
MiCloud Connect (formerly ShoreTel)
9.8
Message alerts
8x8 Virtual Office
8.9
MiCloud Connect (formerly ShoreTel)
8.5

VoIP system collaboration

8x8 Virtual Office
8.0
MiCloud Connect (formerly ShoreTel)
9.1
Video conferencing
8x8 Virtual Office
7.9
MiCloud Connect (formerly ShoreTel)
9.3
Audio conferencing
8x8 Virtual Office
8.2
MiCloud Connect (formerly ShoreTel)
8.9

Mobile apps

8x8 Virtual Office
8.5
MiCloud Connect (formerly ShoreTel)
4.0
Mobile app for iOS
8x8 Virtual Office
8.8
MiCloud Connect (formerly ShoreTel)
3.9
Mobile app for Android
8x8 Virtual Office
8.2
MiCloud Connect (formerly ShoreTel)
4.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Excellent voice quality
  • Help/support directly from the phone for all users (unlimited)
  • Simple to make adds/moves/changes to users on system as well as setting up permissions for who can do what
Greg Golding profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Sometimes the CTI adapter does not work properly and pages have to be re-loaded. It is a new technology so it will have a few bugs, but it is something that can use improvement.
Jonathan Brose profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
MiCloud Connect (formerly ShoreTel)8.0
Based on 42 answers
The system does everything I need it to do. Users like it and administrators like it. And the price is reasonable
Whitney White profile photo

Usability

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)7.4
Based on 20 answers
Their software interface is very clean and straightforward. Any questions can be answered quickly by their support staff.
Bryan Shigihara profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)10.0
Based on 27 answers
The few times we have needed technical support the wait time has been less than 15 minutes on the phone and before the end of the day for all [on site issues].
Erik Ross profile photo

Performance

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)5.1
Based on 9 answers
Clients that follow best practices and use N+1 redundancy have extremely high availability of their phone system.
Bryant Bloedorn profile photo

Support

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)3.5
Based on 16 answers
Superb support for any questions you may have.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Bryant Bloedorn profile photo

Online Training

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Kelli Doyle profile photo

Implementation

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)8.9
Based on 30 answers
It was a successful implementation from the start, no failures. There were no departments without services for anytime past the estimated time of install completion.
Erik Ross profile photo

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
When evaluating phone systems, we looked at Cisco VoIP in addition to ShoreTel. Cisco was more money, had a higher learning curve, and we received a bad review from a local business who was using it. In the ShoreTel demo, the engineer brought their equipment and set up a demo in our conference room. He was able to get a phone system up and running in a matter of minutes. The biggest selling point was when he turned the phone server off and the phone system continued to work, minus the voicemail and Communicator software.
Gary Lamontagne profile photo

Scalability

No score
No answers yet
No answers on this topic
MiCloud Connect (formerly ShoreTel)7.8
Based on 5 answers
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
No photo available

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Since I was not working in departments that directly deal with ROI, I am not sure about it. I think that it was a positive ROI because of the purpose it served in the marketing department.
  • I think that in some cases, it has also helped in saving time. For example, in cases where a person is not checking his email, a phone call may alert him more spontaneously.
No photo available

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MiCloud Connect (formerly ShoreTel)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details