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131 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101
102 Ratings
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Score 8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

MiCloud Connect (formerly ShoreTel)

They have since rebuilt our cluster. Since that time the system has only had one, very brief, outage. I'm waiting to see if the reliablility gets better. I'm giving them a couple of months to get their act together.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
MiCloud Connect (formerly ShoreTel)
8.8
Hosted PBX
8x8 Virtual Office
8.0
MiCloud Connect (formerly ShoreTel)
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
MiCloud Connect (formerly ShoreTel)
8.4
User templates
8x8 Virtual Office
6.5
MiCloud Connect (formerly ShoreTel)
8.7
Call reports
8x8 Virtual Office
7.5
MiCloud Connect (formerly ShoreTel)
9.3
Directory of employee names
8x8 Virtual Office
8.6
MiCloud Connect (formerly ShoreTel)
8.4

Call Management

8x8 Virtual Office
8.5
MiCloud Connect (formerly ShoreTel)
8.8
Answering rules
8x8 Virtual Office
8.5
MiCloud Connect (formerly ShoreTel)
9.1
Call recording
8x8 Virtual Office
8.8
MiCloud Connect (formerly ShoreTel)
8.8
Call park
8x8 Virtual Office
8.0
MiCloud Connect (formerly ShoreTel)
9.1
Call screening
8x8 Virtual Office
8.5
MiCloud Connect (formerly ShoreTel)
8.9
Message alerts
8x8 Virtual Office
8.8
MiCloud Connect (formerly ShoreTel)
8.0

VoIP system collaboration

8x8 Virtual Office
7.6
MiCloud Connect (formerly ShoreTel)
8.9
Video conferencing
8x8 Virtual Office
7.3
MiCloud Connect (formerly ShoreTel)
8.3
Audio conferencing
8x8 Virtual Office
7.9
MiCloud Connect (formerly ShoreTel)
9.4
Video screen sharing
8x8 Virtual Office
MiCloud Connect (formerly ShoreTel)
9.0
Instant messaging
8x8 Virtual Office
MiCloud Connect (formerly ShoreTel)
9.0

Mobile apps

8x8 Virtual Office
7.5
MiCloud Connect (formerly ShoreTel)
7.6
Mobile app for iOS
8x8 Virtual Office
7.5
MiCloud Connect (formerly ShoreTel)
7.3
Mobile app for Android
8x8 Virtual Office
7.5
MiCloud Connect (formerly ShoreTel)
7.8

Pros

8x8 Virtual Office

  • 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
  • 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.
No photo available

MiCloud Connect (formerly ShoreTel)

  • Time is money in any company, and ShoreTel Sky helps us leverage a lot of time saving features with their web based products. Computer integrated dialing, web interface and access to phone features from any browser means I can control my VoIP solutions from any browser, not just from the handset and having to push tons of buttons to get through menu screens. It also allows me to log in anywhere, so I don't have to be tied to my desk - yet my clients can always reach me.
  • Integration with our CRM system is also very important to us. We do not have to put an effort into managing employee metrics as the integration is seamless and the reports are very easy to customize and make decisions from.
Jonathan Brose profile photo

Cons

8x8 Virtual Office

  • The user interface feels is incredibly boring and definitely reminds you that you are at work, though feels like you are at work on a Windows 95 computer.
  • Pricing was way too high compared to the competition and e-fax was even more expensive.
  • It is not special. There is absolutely nothing in it that made me feel impressed to any significant degree. I say this not to be mean, but they do not offer anything that is worth paying even half the price they are asking for.
No photo available

MiCloud Connect (formerly ShoreTel)

  • Sometimes the CTI adapter does not work properly and pages have to be re-loaded. It is a new technology so it will have a few bugs, but it is something that can use improvement.
Jonathan Brose profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.5
Based on 42 answers
It's doing a great job through our entire company and I have no desire to look at other products on the market
Jonathan Brose profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.2
Based on 20 answers
It is extremely user friendly and functional.
Troy Thompson profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 10.0
Based on 27 answers
I've never had an issue in the somewhat limited time I've been using ShoreTel. The stability of the software is very sturdy, and relatively easy to use. I don't really have issues regarding the availability of the software from my place of work
Casey Wright profile photo

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 5.1
Based on 9 answers
Some delay when dialing but overall good.
Kristen Hoover profile photo

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 3.5
Based on 16 answers
Excellent customer service
Kristen Hoover profile photo

In-Person Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Bryant Bloedorn profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Kelli Doyle profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 9.5
Based on 30 answers
It's really only useful for offices with more than 20 employees. Smaller offices don't really require this kind of communication infrastructure, and while ShoreTel is useful for just about any office size, it's a resource that I don't know smaller offices would really utilize fully. It's a great system in terms of managing workflow in an environment that receives a fair amount of call traffic both externally and internally.
Casey Wright profile photo

Alternatives Considered

8x8 Virtual Office

8 x 8 is the first VOIP service we have used and are so happy with the service we have not looked for service elsewhere.
Kristi Saxon profile photo

MiCloud Connect (formerly ShoreTel)

We looked at packet8 and decided they would be more of a headach to implement. Although, I do think their monthly service is cheaper, I guess you get what you pay for. There is very little comparesion between shortel sky and the alaoge box we had before. I think we paid 10K for the old system and had 4-5 phone lines, it was not nearly enough.
John Thompson profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.7
Based on 5 answers
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
No photo available

Return on Investment

8x8 Virtual Office

  • Cheaper call rates.
  • Great accessibility wherever I am.
  • Professional with an 0203 number.
Oliver R. profile photo

MiCloud Connect (formerly ShoreTel)

  • ShoreTel has lower revolving costs than many competitors and this helps keep costs affordable and predictable over time.
Jeremy Bond profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiCloud Connect (formerly ShoreTel)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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