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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
99 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

8x8 Virtual Office

Solves our Company's business phone issues and allows employees to keep their personal devices in lieu of trying to manage two.
No photo available

MiCloud Connect (formerly ShoreTel)

well suited against avaya, less appropriate when end user is in need of specific integrations
Greg Golding profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
MiCloud Connect (formerly ShoreTel)
8.9
Hosted PBX
8x8 Virtual Office
8.4
MiCloud Connect (formerly ShoreTel)
9.2
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
MiCloud Connect (formerly ShoreTel)
8.5
User templates
8x8 Virtual Office
6.5
MiCloud Connect (formerly ShoreTel)
8.8
Call reports
8x8 Virtual Office
7.7
MiCloud Connect (formerly ShoreTel)
9.3
Directory of employee names
8x8 Virtual Office
8.6
MiCloud Connect (formerly ShoreTel)
8.7

Call Management

8x8 Virtual Office
8.6
MiCloud Connect (formerly ShoreTel)
9.2
Answering rules
8x8 Virtual Office
8.7
MiCloud Connect (formerly ShoreTel)
9.3
Call recording
8x8 Virtual Office
8.8
MiCloud Connect (formerly ShoreTel)
9.0
Call park
8x8 Virtual Office
8.2
MiCloud Connect (formerly ShoreTel)
9.5
Call screening
8x8 Virtual Office
8.5
MiCloud Connect (formerly ShoreTel)
9.6
Message alerts
8x8 Virtual Office
8.9
MiCloud Connect (formerly ShoreTel)
8.7

VoIP system collaboration

8x8 Virtual Office
7.8
MiCloud Connect (formerly ShoreTel)
8.7
Video conferencing
8x8 Virtual Office
7.5
MiCloud Connect (formerly ShoreTel)
8.2
Audio conferencing
8x8 Virtual Office
8.1
MiCloud Connect (formerly ShoreTel)
9.2

Mobile apps

8x8 Virtual Office
7.5
MiCloud Connect (formerly ShoreTel)
6.2
Mobile app for iOS
8x8 Virtual Office
7.5
MiCloud Connect (formerly ShoreTel)
6.2
Mobile app for Android
8x8 Virtual Office
7.6
MiCloud Connect (formerly ShoreTel)
6.2

Pros

8x8 Virtual Office

  • Company directory at your fingertips.
  • “Presence” -Staff can see your availability.
  • The convenience of only giving out only 1 phone number while still being able to be reached on your mobile device.
No photo available

MiCloud Connect (formerly ShoreTel)

  • Four digit extension dialing between branches and being able to transfer calls between branches works great.
  • Customer service is always very helpful with any problems.
  • The Phone Assistant is very easy to use and has a lot of features.
Jason Payton profile photo

Cons

8x8 Virtual Office

  • Does not support texting, which is a problem in the modern work environment.
  • Call recording/archiving features are seriously lacking, small storage and poor/slow management interface. No auto-archiving or backup, just lots of fees.
  • Sales reps outright lie about 1-year contract terms and no ETF/cancellation fees to get you to sign up and then if you try to cancel after a year they hit you with huge undisclosed fees. Basically despite what any account manager will tell you are ALWAYS under contract, and you can only cancel on your anniversary month by giving 30-days notice (they force you to keep service for another month no matter what) to avoid being subject to a year's worth of service fees. Basically predatory contracts with undisclosed details on hyperlinks (so you never see them when you sign-up!!) that are only brought up if you try to cancel.
  • Call routing is a bit tricky, and some features are not available in the admin/management portal. You will have to call tech-support to accomplish complex routing (eg. two or more auto-attendants). Should have more options for call flow and really needs a way for the admin to manage shared voicemail boxes and individuals greetings via the web portal instead of just the desk phone.
Sam Shearin profile photo

MiCloud Connect (formerly ShoreTel)

  • The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
  • We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
  • I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
Jason Payton profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.4
Based on 42 answers
For the price, it's the best solution for our business and they have very good customer support.
Bryan Shigihara profile photo

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.3
Based on 20 answers
I've used other phone systems in the past. The Shoretel Communicator software installed on your computer is what sets Shoretel apart from their competitors. From there, you can check your voicemail, view your missed calls, dial by name, transfer calls, start a conference call, and many other features for a business environment.
Gary Lamontagne profile photo

Reliability and Availability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 10.0
Based on 27 answers
Most of the outages that we've experienced have been something out of their control, i.e. hurricanes, severe storms.
Bryan Shigihara profile photo

Performance

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 5.1
Based on 9 answers
Calls connect quickly and clearly.
Bryan Shigihara profile photo

Support

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 3.5
Based on 16 answers
Their live phone support is very knowledgeable and reliable
Whitney White profile photo

In-Person Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Bryant Bloedorn profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 2.0
Based on 12 answers
Content is good and teh course material fills in any areas the instructor doesn't cover. Only pet peeve is the tests always have questions for things you don't learn from the course or course materials....
Bryant Bloedorn profile photo

Implementation

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 9.3
Based on 30 answers
Just make sure you understand that porting your numbers is not an overnight process and is not exactly in ShoreTel's control.
Whitney White profile photo

Alternatives Considered

8x8 Virtual Office

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo

MiCloud Connect (formerly ShoreTel)

ShoreTel was one of the earlier VOIP solutions available. They established themselves as a leader early on but lack a lot of innovation that newer VOIP companies bring to the market. Everything comes at a cost, want a conference bridge, you're going to need a license. Want Video Conferencing, going to need a license. Want instant message features, going to need a license. Want the ShoreTel Mobile app, going to need a license. A lot of competitors have these as base features. If there's a licensing issue you have 60 days to resolve the issue or the entire ShoreTel server will lock, once its locked you have to pay a fee and then correct the licensing issue. At the end of the day its a VOIP solution that is well established and the system just works.
Jeremy Bond profile photo

Scalability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.7
Based on 5 answers
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
No photo available

Return on Investment

8x8 Virtual Office

  • Service was reliable just lacking on the mobile app side.
  • Do not recommend because of deceptive contract terms, but as long as you're aware of them the price is not bad. Less expensive than competitors and has more features than similarly priced services.
  • Low up-front cost so good for small businesses, and offers expandability and portability at a low price point. Long-term costs are higher than investing in your own equipment but doesn't require IT staff.
Sam Shearin profile photo

MiCloud Connect (formerly ShoreTel)

  • Our company is constantly answering and assisting with customer calls. WIthout MiCloud, there would not be a strategy for how calls were handed to agents. That feature alone is a must-have for this environment.
  • Our company also fields customer emails that are managed by the MiCloud system. Our profits depend on quick responses and this system aids with that.
Justin Zipprich, Freelance Writer profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MiCloud Connect (formerly ShoreTel)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison