8x8 Work vs. Bullhorn ATS & CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Bullhorn ATS & CRM
Score 6.5 out of 10
Small Businesses (1-50 employees)
Bullhorn Recruitment CRM is a SaaS based solution that offers a suite of features typical of applicant tracking systems: a mobile app, batch or mass communication with potential candidates via multiple channels, instantaneous posting to multiple job boards, resume parsing, and data and document uploading.
$99
per month per user
Pricing
8x8 WorkBullhorn ATS & CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
8x8 WorkBullhorn ATS & CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact Bullhorn for pricing information
More Pricing Information
Community Pulse
8x8 WorkBullhorn ATS & CRM
Considered Both Products
8x8 Work
Chose 8x8 Work
Having previously used 8X8 and CloudCall, when we went to the market for a VoIP provider to Integrate ERP, we found that 8X8 was much better across the following areas:

  • Better User interface.
Bullhorn ATS & CRM
Chose Bullhorn ATS & CRM
Now moved over to Zoho One, must better. More customizable, better functions, fair contract terms, and much better customer service.
Top Pros
Top Cons
Features
8x8 WorkBullhorn ATS & CRM
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.2
351 Ratings
3% above category average
Bullhorn ATS & CRM
-
Ratings
Hosted PBX8.4197 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.654 Ratings00 Ratings
User templates8.2218 Ratings00 Ratings
Call reports8.2278 Ratings00 Ratings
Directory of employee names8.7316 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.4
398 Ratings
2% above category average
Bullhorn ATS & CRM
-
Ratings
Answering rules8.9357 Ratings00 Ratings
Call recording8.7309 Ratings00 Ratings
Call park8.8287 Ratings00 Ratings
Call screening7.2273 Ratings00 Ratings
Message alerts8.6345 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.7
290 Ratings
9% above category average
Bullhorn ATS & CRM
-
Ratings
Video conferencing8.5182 Ratings00 Ratings
Audio conferencing8.6249 Ratings00 Ratings
Video screen sharing8.9128 Ratings00 Ratings
Instant messaging8.7188 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
8.9
344 Ratings
10% above category average
Bullhorn ATS & CRM
-
Ratings
Mobile app for iOS8.8280 Ratings00 Ratings
Mobile app for Android9.0227 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
8x8 Work
-
Ratings
Bullhorn ATS & CRM
5.2
57 Ratings
42% below category average
Job Requisition Management00 Ratings5.456 Ratings
Company Website Posting00 Ratings4.948 Ratings
Publish to Social Media00 Ratings7.222 Ratings
Job Search Site Posting00 Ratings6.027 Ratings
Customized Application Form00 Ratings4.439 Ratings
Resume Management00 Ratings5.357 Ratings
Duplicate Candidate Prevention00 Ratings4.454 Ratings
Candidate Search00 Ratings5.257 Ratings
Applicant Tracking00 Ratings5.357 Ratings
Collaboration00 Ratings4.752 Ratings
Task Creation and Delegation00 Ratings4.951 Ratings
Email Templates00 Ratings5.154 Ratings
User Permissions00 Ratings4.848 Ratings
Notifications and Alerts00 Ratings4.851 Ratings
Reporting00 Ratings5.051 Ratings
Best Alternatives
8x8 WorkBullhorn ATS & CRM
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
Recruit CRM
Recruit CRM
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Vibe HCM
Vibe HCM
Score 4.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkBullhorn ATS & CRM
Likelihood to Recommend
8.4
(417 ratings)
5.2
(79 ratings)
Likelihood to Renew
9.7
(26 ratings)
2.0
(13 ratings)
Usability
9.3
(55 ratings)
6.7
(6 ratings)
Availability
8.9
(10 ratings)
-
(0 ratings)
Performance
8.9
(10 ratings)
-
(0 ratings)
Support Rating
7.5
(139 ratings)
1.0
(10 ratings)
In-Person Training
9.1
(3 ratings)
-
(0 ratings)
Online Training
8.9
(4 ratings)
-
(0 ratings)
Implementation Rating
9.0
(13 ratings)
-
(0 ratings)
Configurability
8.5
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.7
(9 ratings)
-
(0 ratings)
Ease of integration
9.1
(6 ratings)
-
(0 ratings)
Product Scalability
8.7
(10 ratings)
-
(0 ratings)
Professional Services
8.7
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.4
(7 ratings)
-
(0 ratings)
Vendor pre-sale
7.4
(7 ratings)
-
(0 ratings)
User Testimonials
8x8 WorkBullhorn ATS & CRM
Likelihood to Recommend
8x8, Inc.
8x8 support was one of the major deciding factors in moving away from our old system. We'd experience business impact issues with our routing systems and wouldn't hear back for days/week, if at all. With 8x8 Work, we have guaranteed SLAs depending on impact levels, this has been a great peace of mind when/if issues occur. We also onboard new locations containing older POT/analog equipment that our old provider were not compatible with. 8x8 saved us money in not needed to overhaul our older devices at this time.
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Bullhorn
Bullhorn served as a very reliable and thorough tracking system for contacts, discovering prospects, and maintaining track of all relevant data. There are many customization options, strong search results, and sensible workflows. Excellent reporting tool. When we needed to find new resumes but all we could find were talents who had previously been discovered, it was less appropriate. Job Boards outperformed Bull Horn in terms of speed and quality.
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Bullhorn
  • It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
  • The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
  • The messaging automation feature again helps to save our time.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
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Bullhorn
  • Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
  • Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
  • Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Bullhorn
We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.
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Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Bullhorn
It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Bullhorn
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Bullhorn
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Bullhorn
It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Bullhorn
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
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Bullhorn
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Bullhorn
No answers on this topic
Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Bullhorn
Breathe is a great tool for smaller internal recruitment teams and I have previously used an in-house built system similar however Bullhorn is something you can use across larger businesses and growing SME's it works well for international businesses as everything is updated in real-time. The support function is excellent and the training tools for new starters are super helpful for our L&D team. Your account manager is also great for assisting in personalising sections to make them more business specific.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Bullhorn
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Bullhorn
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Bullhorn
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Bullhorn
  • Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
  • Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.
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ScreenShots

Bullhorn ATS & CRM Screenshots

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