What users are saying about

ADP Workforce Now

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484 Ratings
3 Ratings

ADP Workforce Now

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484 Ratings
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Score 7 out of 101
3 Ratings
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Score 9.6 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

TRAXPayroll

I feel TRAXPayroll would be well suited for anyone with a decent number of employees that needs to track payroll information of any sort. Especially if it works well with your HRIS (HR Information System). If you value amazing customer support, TRAXPayroll's customer support has been exceptional and we highly value that at our organization.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
TRAXPayroll
Employee demographic data
ADP Workforce Now
8.1
TRAXPayroll
Employment history
ADP Workforce Now
8.1
TRAXPayroll
Job profiles and administration
ADP Workforce Now
7.7
TRAXPayroll
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
TRAXPayroll
Organizational charting
ADP Workforce Now
6.7
TRAXPayroll
Organization and location management
ADP Workforce Now
7.4
TRAXPayroll
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
TRAXPayroll

Payroll Management

ADP Workforce Now
8.1
TRAXPayroll
10.0
Pay calculation
ADP Workforce Now
8.7
TRAXPayroll
10.0
Support for external payroll vendors
ADP Workforce Now
7.5
TRAXPayroll
10.0
Benefit plan administration
ADP Workforce Now
8.0
TRAXPayroll
10.0
Direct deposit files
ADP Workforce Now
8.6
TRAXPayroll
10.0
Salary revision and increment management
ADP Workforce Now
7.8
TRAXPayroll
10.0
Reimbursement management
ADP Workforce Now
7.8
TRAXPayroll
10.0

Leave and Attendance Management

ADP Workforce Now
8.1
TRAXPayroll
Approval workflow
ADP Workforce Now
8.1
TRAXPayroll
Balance details
ADP Workforce Now
8.1
TRAXPayroll
Annual carry-forward and encashment
ADP Workforce Now
8.1
TRAXPayroll

Employee Self Service

ADP Workforce Now
8.2
TRAXPayroll
View and generate pay and benefit information
ADP Workforce Now
8.7
TRAXPayroll
Update personal information
ADP Workforce Now
8.7
TRAXPayroll
View company policy documentation
ADP Workforce Now
8.5
TRAXPayroll
Employee recognition
ADP Workforce Now
7.6
TRAXPayroll
View job history
ADP Workforce Now
7.6
TRAXPayroll

Asset Management

ADP Workforce Now
6.0
TRAXPayroll
Tracking of all physical assets
ADP Workforce Now
6.0
TRAXPayroll

HR Reporting

ADP Workforce Now
7.0
TRAXPayroll
Report builder
ADP Workforce Now
7.1
TRAXPayroll
Pre-built reports
ADP Workforce Now
7.0
TRAXPayroll
Ability to combine HR data with external data
ADP Workforce Now
7.0
TRAXPayroll

Onboarding

ADP Workforce Now
5.5
TRAXPayroll
New hire portal
ADP Workforce Now
6.1
TRAXPayroll
Manager tracking tools
ADP Workforce Now
4.8
TRAXPayroll

Performance and Goals

ADP Workforce Now
7.7
TRAXPayroll
Corporate goal setting
ADP Workforce Now
7.6
TRAXPayroll
Individual goal setting
ADP Workforce Now
7.8
TRAXPayroll
Line-of sight-visibility
ADP Workforce Now
7.6
TRAXPayroll
Performance tracking
ADP Workforce Now
7.9
TRAXPayroll

Performance Management

ADP Workforce Now
7.4
TRAXPayroll
Performance plans
ADP Workforce Now
7.6
TRAXPayroll
Performance improvement plans
ADP Workforce Now
7.4
TRAXPayroll
Review status tracking
ADP Workforce Now
7.6
TRAXPayroll
Review reminders
ADP Workforce Now
7.3
TRAXPayroll
Multiple review frequency
ADP Workforce Now
7.2
TRAXPayroll

Succession Planning

ADP Workforce Now
6.0
TRAXPayroll
Create succession plans/pools
ADP Workforce Now
5.8
TRAXPayroll
Candidate ranking
ADP Workforce Now
5.8
TRAXPayroll
Candidate search
ADP Workforce Now
6.3
TRAXPayroll
Candidate development
ADP Workforce Now
6.2
TRAXPayroll

Recruiting / ATS

ADP Workforce Now
6.6
TRAXPayroll
Job Requisition Management
ADP Workforce Now
7.9
TRAXPayroll
Company Website Posting
ADP Workforce Now
7.5
TRAXPayroll
Publish to Social Media
ADP Workforce Now
7.3
TRAXPayroll
Job Search Site Posting
ADP Workforce Now
6.6
TRAXPayroll
Duplicate Candidate Prevention
ADP Workforce Now
2.3
TRAXPayroll
Applicant Tracking
ADP Workforce Now
7.2
TRAXPayroll
Notifications and Alerts
ADP Workforce Now
7.5
TRAXPayroll

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • Customer service is exceptional.
  • Easy to use.
No photo available

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • Not the sleekest-looking but its getting better.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Support

ADP Workforce Now6.7
Based on 14 answers
My questions are answered by our support person as needed.
Karen Webb profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
The number one thing that bugs me is super pushy sales people, so from the start TRAXPayroll was a breath of fresh air because their sales was very low pressure and didn't make me feel rushed of anything. TRAXPayroll also had more features we were looking for and their current reviews were outstanding. Some things I read about competitors said their customer support wasn't as good, which was also a big player in our decision.
No photo available

Return on Investment

  • This has allowed us to have more transparency for both management and staff regarding time off balances. This has allowed us to make important management decisions regarding staffing.
  • This has streamlined our payroll process and helped get more accountability from supervisors regarding approvals and oversight.
  • The initial setup was really tough and extremely time consuming. It took months to get it set up properly and to get management staff setup on the system and using it efficiently. The out of pocket costs for set up were pricey as well.
Erin Brouillette profile photo
  • We had a quick turnaround from purchasing to setup and are seeing the benefits of the system.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

TRAXPayroll

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details