What users are saying about

AgoraPulse

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Top Rated
278 Ratings

Spredfast

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Top Rated
106 Ratings

AgoraPulse

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Top Rated
278 Ratings
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Score 8.5 out of 101

Spredfast

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Top Rated
106 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

AgoraPulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Spredfast

Spredfast is a great tool for enterprise level social management. We've been able to gradually ramp up our number of users and accounts in phases, which has suited us, as a large, geographically widespread organisation.It works well with our other marketing technology platforms, and their integrations and APIs are straightforward.If the organization was much smaller I think the platform would still work as the costings are broadly based upon users and accounts so could well be a good SME solution too.
Joe Hill profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Spredfast
7.5
Boolean keyword searches
AgoraPulse
7.8
Spredfast
8.6
Filtering out noise/spam
AgoraPulse
7.2
Spredfast
7.3
Sentiment analysis
AgoraPulse
9.1
Spredfast
6.4
Broad channel coverage
AgoraPulse
8.5
Spredfast
7.9

Publishing

AgoraPulse
8.1
Spredfast
7.6
Content planning and scheduling
AgoraPulse
8.8
Spredfast
8.7
Audience targeting
AgoraPulse
6.7
Spredfast
7.8
Content optimization
AgoraPulse
9.1
Spredfast
5.0
Workflow management
AgoraPulse
7.9
Spredfast
9.0

Engagement

AgoraPulse
7.6
Spredfast
8.0
Automated routing and prioritization
AgoraPulse
6.4
Spredfast
8.1
Customer interaction histories
AgoraPulse
8.4
Spredfast
8.1
Bulk actions
AgoraPulse
7.9
Spredfast
7.8

Marketing

AgoraPulse
7.6
Spredfast
7.4
Lead generation
AgoraPulse
6.6
Spredfast
6.5
Content marketing
AgoraPulse
9.1
Spredfast
8.1
Paid media management
AgoraPulse
8.2
Spredfast
7.1
Campaigns and promotions
AgoraPulse
6.7
Spredfast
8.0

Channel coverage/integration

AgoraPulse
8.6
Spredfast
8.0
Twitter
AgoraPulse
9.1
Spredfast
9.6
Facebook
AgoraPulse
8.9
Spredfast
9.4
Instagram
AgoraPulse
7.8
Spredfast
7.9
LinkedIn
AgoraPulse
Spredfast
7.5
Google+
AgoraPulse
Spredfast
7.7
Pinterest
AgoraPulse
Spredfast
6.7
YouTube
AgoraPulse
Spredfast
7.3

Reporting/analytics

AgoraPulse
7.3
Spredfast
8.1
Campaign success analytics
AgoraPulse
7.7
Spredfast
8.0
Real-time tracking
AgoraPulse
7.3
Spredfast
8.4
Competitor analysis
AgoraPulse
6.9
Spredfast
8.0

Account management

AgoraPulse
7.4
Spredfast
7.6
Role-based user permissions & privileges
AgoraPulse
8.3
Spredfast
8.3
Mobile access
AgoraPulse
6.6
Spredfast
7.0

Pros

  • Reporting is AgoraPulse's best feature. Easy to understand and distribute.
  • Quick setup and quick to understand. Simplicity is the key with AgoraPulse.
  • Interactions with AgoraPulse staff are always fast and friendly.
Mike Gillan profile photo
  • The scheduling capabilities are excellent - it's easy to schedule multiple posts across different accounts, assign campaign labels to each post for future tracking, and to see an at-a-glance view of what's on the calendar.
  • The Intelligence platform has been an invaluable social listening tool, and the campaign dashboards give leadership the high-level metrics they need (and the ability for us to drill down for more granular data points)
  • We also really like the Planner functionality that lets you manage a campaign from start to finish with multiple users and accounts.
No photo available

Cons

  • While AgoraPulse fulfills our needs, the platform is laid out a little funny and getting around it took some time to figure out. It makes sense after you understand where things are and why but it was a little confusing at first.
Christopher Kimball profile photo
  • Training: The platform is very deep, and the training is somewhat limited and out of date. This is endemic in the SaaS field, as the platform changes faster than the training materials can be updated. Spredfast should revise their training videos (which are already quite good) to have updated material, go much slower in explanations, and break the topics up into shorter (but more in-depth) topics.
  • Exporting from Intelligence: I can create dashboards, analytics, and the like, but it would be great to have more and more accessible exporting options.
Jeffery Hawkins profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse meets all our needs and requirements for a social publishing and listening tool.
Lauren Melnick profile photo
Spredfast8.2
Based on 31 answers
There is no product like Spredfast. Our company lives and dies by the analytics, and to date we have not seen a more comprehensive analytics structure for any social media management tool. Spredfast support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
No photo available

Usability

AgoraPulse9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo
Spredfast8.0
Based on 24 answers
• As they have completely re-designed the UI, it is great now. Much better than it used to be. One of the things I really like is the concept of a “workspace” I can define the UI experience for different classes of users. One of the problems with the UI before was that it was very cluttered and confusing. I can now remove functionality from the UI that is not required by a certain role so that the user experience is much more intuitive.
No photo available

Reliability and Availability

AgoraPulse9.1
Based on 2 answers
No answer on this topic is available.
Spredfast10.0
Based on 11 answers
I've been a Spredfast customer at various companies for seven years, and I have never had a serious performance issue
No photo available

Performance

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Spredfast9.0
Based on 7 answers
The pages load quickly and reports generate almost instantaneously
Garrett Estrada profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Spredfast8.9
Based on 26 answers
The support staff is always available and when there is more time or information needed they do not hesitate to advise and update you as soon as possible, whether it be via email and/ or a courtesy call. They are a proactive support staff as each encounter I have had, a member of the staff would advise of additional avenues for research and data reporting in regards to Intelligence.
Latasha Howard profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Spredfast8.9
Based on 7 answers
Great, onsite training that facilitated lots of higher-level business conversations
No photo available

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Spredfast7.9
Based on 7 answers
• • We did several different types of training. We went there for initial training, and we had them send a trainer into our facilities. We also used the online webinars extensively. In general, I thought that the training needed to be a little more formal. It tends to be more of a software tour, rather than actual hands-on training. This is an opportunity for improvement that they are aware of an working on.
No photo available

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Spredfast9.0
Based on 24 answers
Since this a a SaaS-based product, implementation was very easy. We even deployed integrations with tools like Salesforce in a matter of hours
No photo available

Alternatives Considered

AgoraPulse has an easier scheduling/queue system than Sprout Social. Sprout Social has a better "smart" scheduling system due to its ability to analyze the most popular times of day to post and recommend post times from that. Blows Hootsuite's complicated monitoring system out of the water. I would recommend AgoraPulse over any of the others I have used to date.
Chad Carman profile photo
I was not involved in the selection process, but I know several other companies and products were evaluated. Spredfast was chosen because of the simplicity of use but yet technological sophistication of their product. When you find a product that works miracles but is simple to use, the best advice is to grab it ASAP. Spredfast also did a very thorough study of our brand and was able to propose a comprehensive, cross-channel social media marketing strategy. Their thoroughness impressed us, and made us realize that this was the company we needed to be working with.
Jeffery Hawkins profile photo

Scalability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Spredfast8.4
Based on 18 answers
I give this a solid 10, because Spredfast has so many features and only continues to add to their platform.
Joey Buskirk profile photo

Return on Investment

  • Saves me a lot of time.
  • Streamlined social media management.
  • Good value for money.
Dr Olivier Becherel - Leadership and Executive Coaching profile photo
  • Increased efficiency in social media management for brands.
No photo available

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Spredfast

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Spredfast Editions & Modules
Spredfast
Additional Pricing Details

Spredfast More Information