What users are saying about

Ascentis HR

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175 Ratings

Paychex Flex

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Top Rated
61 Ratings

Ascentis HR

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175 Ratings
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Score 6.6 out of 101

Paychex Flex

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Top Rated
61 Ratings
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Score 6.6 out of 101

Add comparison

Likelihood to Recommend

Ascentis HR

I would recommend the HR system over the Payroll system 10x over. The payroll system has many more glitches and workarounds; however, if you are like our organization you want an integrated product. If you are a smaller organization and have the time to reverify the report information, I would recommend the HR piece. The ESS system is a strong positive for us!
No photo available

Paychex Flex

I would say that it's completely great for simple things. Accessing your paystubs, looking at your current information, verifying easy changes like address, name changes, etc.. that works great. I would say that Paychex feels limited with it's functionality on the end user side, however it isn't necessarily a bad thing. If you're trying to stay lean and light for a system, I'd highly recommend it. If you need more in depth functionality from a payroll system, it seems like other solutions would be better.
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Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
Paychex Flex
4.4
Employee demographic data
Ascentis HR
7.8
Paychex Flex
6.7
Employment history
Ascentis HR
7.7
Paychex Flex
4.5
Job profiles and administration
Ascentis HR
7.4
Paychex Flex
4.9
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
Paychex Flex
4.3
Organizational charting
Ascentis HR
5.8
Paychex Flex
1.0
Organization and location management
Ascentis HR
7.1
Paychex Flex
3.0
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
Paychex Flex
6.3

Payroll Management

Ascentis HR
7.3
Paychex Flex
7.2
Pay calculation
Ascentis HR
7.8
Paychex Flex
7.5
Support for external payroll vendors
Ascentis HR
7.2
Paychex Flex
Benefit plan administration
Ascentis HR
7.2
Paychex Flex
7.0
Direct deposit files
Ascentis HR
8.1
Paychex Flex
8.0
Salary revision and increment management
Ascentis HR
7.5
Paychex Flex
7.6
Reimbursement management
Ascentis HR
6.2
Paychex Flex
6.0

Leave and Attendance Management

Ascentis HR
7.5
Paychex Flex
7.6
Approval workflow
Ascentis HR
7.5
Paychex Flex
8.0
Balance details
Ascentis HR
7.3
Paychex Flex
6.9
Annual carry-forward and encashment
Ascentis HR
7.5
Paychex Flex
8.1

Employee Self Service

Ascentis HR
7.6
Paychex Flex
6.8
View and generate pay and benefit information
Ascentis HR
8.0
Paychex Flex
8.2
Update personal information
Ascentis HR
8.3
Paychex Flex
8.0
View company policy documentation
Ascentis HR
7.4
Paychex Flex
6.4
Employee recognition
Ascentis HR
7.0
Paychex Flex
View job history
Ascentis HR
7.3
Paychex Flex
4.4

Asset Management

Ascentis HR
7.0
Paychex Flex
4.2
Tracking of all physical assets
Ascentis HR
7.0
Paychex Flex
4.2

HR Reporting

Ascentis HR
6.2
Paychex Flex
4.8
Report builder
Ascentis HR
6.7
Paychex Flex
4.2
Pre-built reports
Ascentis HR
6.4
Paychex Flex
4.3
Ability to combine HR data with external data
Ascentis HR
5.5
Paychex Flex
6.0

Onboarding

Ascentis HR
6.6
Paychex Flex
4.8
New hire portal
Ascentis HR
6.9
Paychex Flex
4.2
Manager tracking tools
Ascentis HR
6.2
Paychex Flex
5.4

Performance and Goals

Ascentis HR
6.1
Paychex Flex
Corporate goal setting
Ascentis HR
6.2
Paychex Flex
Individual goal setting
Ascentis HR
6.3
Paychex Flex
Line-of sight-visibility
Ascentis HR
5.9
Paychex Flex
Performance tracking
Ascentis HR
6.0
Paychex Flex

Performance Management

Ascentis HR
5.9
Paychex Flex
Performance plans
Ascentis HR
6.0
Paychex Flex
Performance improvement plans
Ascentis HR
5.9
Paychex Flex
Review status tracking
Ascentis HR
6.3
Paychex Flex
Review reminders
Ascentis HR
6.1
Paychex Flex
Multiple review frequency
Ascentis HR
5.4
Paychex Flex

Succession Planning

Ascentis HR
5.3
Paychex Flex
Create succession plans/pools
Ascentis HR
5.1
Paychex Flex
Candidate ranking
Ascentis HR
5.5
Paychex Flex
Candidate search
Ascentis HR
5.5
Paychex Flex
Candidate development
Ascentis HR
5.2
Paychex Flex

Recruiting / ATS

Ascentis HR
6.8
Paychex Flex
8.3
Job Requisition Management
Ascentis HR
6.8
Paychex Flex
8.4
Company Website Posting
Ascentis HR
7.1
Paychex Flex
8.4
Publish to Social Media
Ascentis HR
7.0
Paychex Flex
8.4
Job Search Site Posting
Ascentis HR
6.7
Paychex Flex
8.4
Duplicate Candidate Prevention
Ascentis HR
6.6
Paychex Flex
8.0
Applicant Tracking
Ascentis HR
7.0
Paychex Flex
8.4
Notifications and Alerts
Ascentis HR
6.4
Paychex Flex
8.4

Pros

  • The ESS system is great to have for our employees. This takes a lot of time off of HR and provides a pretty seamless experience for my employees when making changes to their address, benefits, viewing their paystub, W2 etc.
  • The new look and feel of the user TimeKeeper interface were much needed. Our system integrates with RFID card readers, which our employees love!
  • Originally we had several issues with our EDI feeds, and their team was willing to step in and help set up new feeds with as many vendors as possible. Although, this should have been working when originally set up when brought to the account managers attention (A. Lisecki - who is amazing) we got on the phone with all parties to find a resolution.
No photo available
  • The app notifies you when your paystub is available. It is then accessible on both the App as well as the browser based application.
  • It automatically implements two factor authorization using your phone number on file as soon as it recognizes that you're logging in from a different device or IP address.
  • I know other platforms like Paylocity also offer similar functionalities, but I've used both. My wife currently uses Paylocity at her job. The platform is just clunky. Paychex feels lighter, more agile, and just easier to use from an end user standpoint.
No photo available

Cons

  • The customer service team is lacking tremendously. If you need assistance on a report or guidance in general, good luck. I will brag again on A. Lisecki
  • Because she really is the reason we keep Ascentis HR/Payroll. She has gone above and beyond anytime I needed help.
  • The reporting system is very cumbersome and usually provides inaccurate information. You can run the same report twice and it will give you different results. Of course, some reports are beneficial, but for the most part, it's hard to find the common HR reports quickly, such as your turnover rate, demographics, new hires etc. The system does have some of these templates built in, but there is usually a trick to getting them to work correctly.
  • All the workarounds! Because we have used the system for a few years now, we know our pain points and have had to find workarounds to minimize the impact. For instance, adjusting benefit dates to ensure they roll over to payroll properly, hire date changes for ESS. At the end of the year, HSA and 401k contributions are also tricky (approving for that year but not approving the new open enrollment selections too soon- based on payroll dates).
  • Open enrollment is a nightmare on the backend. Sadly, I always run a report before I submit the new information as I've had open enrollment details not push to our EDI carriers properly. At the time, I was glad I had the report otherwise my employees would have had to do open enrollment all over again.
No photo available
  • Within my version of Flex (unsure if it is available at a different tier or enabled/disabled within the admin side), I don't have the ability to change my paycheck distribution. I have a set amount that goes to my personal account and part that goes to a joint account. My insurance is changing 1/1/19 and I need to modify those values. I can't seem to do this within the UI, so I need to contact my accounting/payroll department to do this instead of doing it in the app. Paylocity offers this feature.
No photo available

Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
If I were given the opportunity to select a new system, Ascentis would definitely be a strong contender. It links together the functions much more seamlessly than other systems I have used. By far the best part though is the customer support after implementation, this is where many companies fail. It was very appreciated that even after every module went live the service level was still high.
Aysha Hills profile photo
Paychex Flex8.8
Based on 3 answers
Because it makes the part of my job that includes payroll very easy.
Joretta Fletcher profile photo

Usability

Ascentis HR7.0
Based on 7 answers
The system is intuitive and user friendly. My only concern is when it is time to create benefit plans for end of year open enrollment, I will need a refresher on all the great things I learned. The beauty of this is that they maintain a video library so you can walk through the steps as a refresher and then contact customer support with any specific questions. They truly give you the tools to make it easy.
No photo available
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Support

Ascentis HR7.3
Based on 85 answers
If I was rating the support in general, I would give a 3; however, account manager A. Lisecki brings this rating up greatly. She doesn't hesitate to pitch in on any situation. She truly goes above and beyond expectations. I will also brag about the only customer representative who takes time to explain why you must make change x over y, J. Unckles. He is sometimes slow on responding, but very helpful, respectful and professional.
No photo available
No score
No answers yet
No answers on this topic

In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ease of use between our satellite offices and corporate
Autumn Knight profile photo
I have always used Paychex for my payroll processing.
Joretta Fletcher profile photo

Return on Investment

  • n/a - I wouldn't necessarily say it has had a very big impact on our bottom line. It has allowed the HR/Payroll department to save time however with data entry.
Heidi Thomsen profile photo
  • It has reduced the time it takes to gather the payroll information.
  • it has eliminated issues of "lost in translation" when we ask a client for information and they don't understand what we are asking for or are unable to find what we are looking for. By having direct access we are able to print the reports we need with the information we are looking for quickly and without multiple back and forth with the client.
Rhonda Rader profile photo

Screenshots

Ascentis HR

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Ascentis HR More Information

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details

Paychex Flex More Information