What users are saying about

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings

Paychex Flex<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
58 Ratings

Ascentis HR<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

175 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101

Paychex Flex<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.5 out of 101

Add comparison

Likelihood to Recommend

Ascentis HR

I would recommend the HR system over the Payroll system 10x over. The payroll system has many more glitches and workarounds; however, if you are like our organization you want an integrated product. If you are a smaller organization and have the time to reverify the report information, I would recommend the HR piece. The ESS system is a strong positive for us!
No photo available

Paychex Flex

Paychex is great for anyone who has employees and needs to do payroll. Whether you have 1, 100, or 1000 employees, Paychex will take care of all of your payroll requirements.
Joretta Fletcher profile photo

Feature Rating Comparison

Human Resource Management

Ascentis HR
7.2
Paychex Flex
4.6
Employee demographic data
Ascentis HR
7.9
Paychex Flex
6.9
Employment history
Ascentis HR
7.7
Paychex Flex
4.7
Job profiles and administration
Ascentis HR
7.4
Paychex Flex
5.0
Workflow for transfers, promotions, pay raises, etc.
Ascentis HR
7.1
Paychex Flex
4.5
Organizational charting
Ascentis HR
5.8
Paychex Flex
1.0
Organization and location management
Ascentis HR
7.1
Paychex Flex
3.4
Compliance data (COBRA, OSHA, etc.)
Ascentis HR
7.1
Paychex Flex
6.4

Payroll Management

Ascentis HR
7.4
Paychex Flex
7.3
Pay calculation
Ascentis HR
7.8
Paychex Flex
7.6
Support for external payroll vendors
Ascentis HR
7.2
Paychex Flex
Benefit plan administration
Ascentis HR
7.2
Paychex Flex
7.0
Direct deposit files
Ascentis HR
8.2
Paychex Flex
8.0
Salary revision and increment management
Ascentis HR
7.5
Paychex Flex
7.7
Reimbursement management
Ascentis HR
6.2
Paychex Flex
6.1

Leave and Attendance Management

Ascentis HR
7.5
Paychex Flex
7.7
Approval workflow
Ascentis HR
7.5
Paychex Flex
8.0
Balance details
Ascentis HR
7.3
Paychex Flex
7.0
Annual carry-forward and encashment
Ascentis HR
7.5
Paychex Flex
8.1

Employee Self Service

Ascentis HR
7.6
Paychex Flex
6.9
View and generate pay and benefit information
Ascentis HR
8.0
Paychex Flex
8.2
Update personal information
Ascentis HR
8.4
Paychex Flex
8.0
View company policy documentation
Ascentis HR
7.4
Paychex Flex
6.4
Employee recognition
Ascentis HR
7.0
Paychex Flex
View job history
Ascentis HR
7.3
Paychex Flex
4.8

Asset Management

Ascentis HR
7.0
Paychex Flex
4.2
Tracking of all physical assets
Ascentis HR
7.0
Paychex Flex
4.2

HR Reporting

Ascentis HR
6.2
Paychex Flex
4.8
Report builder
Ascentis HR
6.7
Paychex Flex
4.3
Pre-built reports
Ascentis HR
6.4
Paychex Flex
4.4
Ability to combine HR data with external data
Ascentis HR
5.5
Paychex Flex
5.8

Onboarding

Ascentis HR
6.6
Paychex Flex
5.0
New hire portal
Ascentis HR
6.9
Paychex Flex
4.4
Manager tracking tools
Ascentis HR
6.3
Paychex Flex
5.6

Performance and Goals

Ascentis HR
6.1
Paychex Flex
Corporate goal setting
Ascentis HR
6.2
Paychex Flex
Individual goal setting
Ascentis HR
6.4
Paychex Flex
Line-of sight-visibility
Ascentis HR
5.9
Paychex Flex
Performance tracking
Ascentis HR
6.0
Paychex Flex

Performance Management

Ascentis HR
6.0
Paychex Flex
Performance plans
Ascentis HR
6.0
Paychex Flex
Performance improvement plans
Ascentis HR
5.9
Paychex Flex
Review status tracking
Ascentis HR
6.3
Paychex Flex
Review reminders
Ascentis HR
6.1
Paychex Flex
Multiple review frequency
Ascentis HR
5.4
Paychex Flex

Succession Planning

Ascentis HR
5.4
Paychex Flex
Create succession plans/pools
Ascentis HR
5.2
Paychex Flex
Candidate ranking
Ascentis HR
5.5
Paychex Flex
Candidate search
Ascentis HR
5.6
Paychex Flex
Candidate development
Ascentis HR
5.3
Paychex Flex

Recruiting / ATS

Ascentis HR
6.8
Paychex Flex
8.4
Job Requisition Management
Ascentis HR
6.8
Paychex Flex
8.4
Company Website Posting
Ascentis HR
7.1
Paychex Flex
8.4
Publish to Social Media
Ascentis HR
7.0
Paychex Flex
8.4
Job Search Site Posting
Ascentis HR
6.7
Paychex Flex
8.4
Duplicate Candidate Prevention
Ascentis HR
6.6
Paychex Flex
8.0
Applicant Tracking
Ascentis HR
7.0
Paychex Flex
8.4
Notifications and Alerts
Ascentis HR
6.4
Paychex Flex
8.4

Pros

  • A clean system that is easy to navigate through and change information
  • Ability to grow into the system and customize to our company's tracking needs and changes
  • Robust system that holds a tremendous amount of critical information in one place
Catherine Peterson profile photo
  • Paycheck makes every aspect of payroll easy.
  • The Paychex online reports system is very easy to use!
  • I appreciate that Paychex keeps up on all the new tax tables and labor laws.
Joretta Fletcher profile photo

Cons

  • An ability to automatically notify our employees through email/text and banner in ESS for expired or expiring employee documents
  • Ability to track variable hour employees for ACA requirements in a more inclusive way. Some way for the system to hold hours worked, during specific periods of time and notifying employees automatically when they are eligible for benefits due to meeting the hour and measurement period requirements.
Catherine Peterson profile photo
  • I would love to see a really super simple format or program that allows me to use Paychex's website without difficulty. I am often confused and unable to get the information I need without a lot of effort. I struggle to follow their instructional videos and wind up wasting a lot of time or just giving up.
Sheri Smallwood profile photo

Likelihood to Renew

Ascentis HR5.3
Based on 8 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR profile photo
Paychex Flex8.8
Based on 3 answers
Because it makes the part of my job that includes payroll very easy.
Joretta Fletcher profile photo

Usability

Ascentis HR7.0
Based on 7 answers
The system is intuitive and user friendly. My only concern is when it is time to create benefit plans for end of year open enrollment, I will need a refresher on all the great things I learned. The beauty of this is that they maintain a video library so you can walk through the steps as a refresher and then contact customer support with any specific questions. They truly give you the tools to make it easy.
No photo available
Paychex Flex8.2
Based on 1 answer
It works for me and takes all the stress out of payroll. They also do all the reporting.
Sheri Smallwood profile photo

Support

Ascentis HR7.3
Based on 85 answers
When you get someone on the phone the support is great; the problem is at times, there isn't anyone that is answering the phones so you are waiting for a call or email back. This is why a manual would be nice.
Tina Cella profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Ascentis HR8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Online Training

Ascentis HR6.0
Based on 2 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens profile photo
No score
No answers yet
No answers on this topic

Implementation

Ascentis HR7.0
Based on 3 answers
Don't skip steps. The customer support for Ascentis HR left it up to us how far we wanted to go with implementation of benefits for example. I was very glad that I elected to go into the detail implementation that I did rather than just doing the basics and waiting until later to complete the process.
Kelly C. Neill, SPHR profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Better tracking for PTO, ACA reporting, better payroll and payroll support is always wonderful!
Suzanne Simmerman profile photo
I have always used Paychex for my payroll processing.
Joretta Fletcher profile photo

Return on Investment

  • As we have been using Ascentis for less than a year, it is still too early to tell.
Jennifer Lee, CSP profile photo
  • Allows employees to focus on growing the business
  • Cuts down on administrative costs
  • Helps with talent retention
Jeff Looby, CPA profile photo

Screenshots

Ascentis HR

Pricing Details

Ascentis HR

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Paychex Flex

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
Additional Pricing Details