Likelihood to Recommend AxisCare Home Care Software
AxisCare organizes clock-in and clock-out events well for caregivers with nice options for ADLs and daily notes. Caregivers appreciate the simplicity of the mobile application. The support of Oregon EVV data reporting is partially complete but does require some manual data processing. A large number of pre-configured reports are available and the option to create custom reports from available data is well designed. The cloud based approach for data collection, storage, and reporting is thoughtfully designed and in our experience uptime for this system has been excellent. Phone (and other support options) are available but sometimes issues need several follow up calls for resolution.
Read full review Paylocity works well for our organization. Ease of use for our managers and employees is very important. Makes it easier for us in HR to manage. Time and attendance works very well. Efficient and effective. Payroll runs very smoothly. We appreciate the performance and compensation module for tracking employees performance, journals and getting feedback and annual compensation.
Read full review Pros AxisCare Home Care Software
Creating clients schedules How easy it is for staff to see their schedules and clock in and out How easy it is to run billing The app is very user friendly Read full review Customer Service is always helpful with little wait time. Always improving; for example, the recent change to processing payroll. So much easier. Onboarding makes it simple and the fact that the company can personalize the messaging to new hires allows us to make it more personalized. Having an assigned account manager regardless of company size is definitely a plus. Read full review Cons AxisCare Home Care Software
Please add features that allow block days (for clients) that don't require service on a particular day(s)... similar to availability blocks for staff profile Please do not remove the old Billing/Payroll reporting Please add more range of days on (or add custom range) to Date Options under Real Time view under Scheduling Please add a feature where an automated message to all staff that are messaging after hours/weekends/holidays to our organization and its proxies. For example, when a staff calls in sick on a Saturday shift, the AxisCare messaging should prompt a message stating, "Caring Touch Home Health Care Inc. is open Mon-Fri from 9AM - 5PM, and closed on Statutory Holidays. If you're messaging due to emergency sick call or running late, and/or medical emergencies pertaining to an existing client, please call xxx-xxx-xxxx and leave a detailed message, AxisCare messaging does not immediately notify CTHHC managers afterhours." Read full review Recruiting piece/ATS could be improved. A candidate being able to save progress on their application is really a must as they can't leave and come back to their application without having to restart, i.e. if they need to get a phone number for a reference for example. Could use more room in entering the job for internal notes. Quirky when doing cut and paste of job details that leaves spaces that aren't in the document being pasted. Read full review Likelihood to Renew AxisCare Home Care Software
We as an organization really enjoy the user friendly software
Read full review We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity
Read full review Usability AxisCare Home Care Software
Overall, in my experience, Paylocity has been easy to use for both staff and administrators. First, the staff has an application and inputting Paid Time Off is easy to do. I then get an alert on my app and I am able to approve it on the spot from my app that gives me access as an employee and an administrator without having to use multiple apps or logins. As an administrator I think the portal is easy to use, Paylocity did a great job showing me tools and rolling out training classes before rollout.
Read full review Reliability and Availability AxisCare Home Care Software
Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.
Read full review Performance AxisCare Home Care Software
pages load in an acceptable amount of time, reports come back quickly, but integration is very complicated and hasn't been possible
Read full review Support Rating AxisCare Home Care Software
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
Read full review Online Training AxisCare Home Care Software
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
Read full review Implementation Rating AxisCare Home Care Software
I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success
Read full review Alternatives Considered AxisCare Home Care Software
AxisCare Home Care Software is lightyears ahead of anyone and everyone in the industry. From reports, user friendly, customer service, speed of service, service after the sale, Customer success manager. AxisCare Home Care Software is leaving every competitor in the dust in all areas other than marketing and payroll in which I feel they are lacking the most.
Read full review We honestly had a program that only kept track of our Demographics, salaries, etc. then all of our Payroll was done on paper with paper leave slips etc. When I saw Paylocity, I was very excited about how easy it is/would be to use. [...] Our Paylocity rep that I spoke to was super GREAT in the explanation of Paylocity and I didn't even shop around much.
Read full review Contract Terms and Pricing Model AxisCare Home Care Software
I wasn't involved in the sales process. I joined the organization after Paylocity was implemented.
Read full review Scalability AxisCare Home Care Software
You have an account manager assigned to you on a daily basis but that person is barely available to you
Read full review Professional Services AxisCare Home Care Software
Support is quick and proffessional
Read full review Return on Investment AxisCare Home Care Software
AxisCare data is critical to our company profitability, growth, and efficiency. The ability to utilize data effectively provides us with the means to grow and expand responsibly. Our projections for business growth suggest we will double our new client setup labor (AxisCare setup) for the same amount of profit stream. Only with the efficiency of AxisCare will it be possible to support the added labor required for this effort. End of month reports, quarterly reports, progress notes, and billing data are supported well by AxisCare. These items could be streamlined to further reduce our data processing labor. AxisCare is missing client associated protocol plans and other risk assessment documents. These should be available to the client and caregiver as associated with the needs of that client. Read full review Definitely more consistent processes. Everything is very user friendly and it reduces the amount of time it has taken us in the past before we started using Paylocity. Everything flows super smoothly. We have an improved retention since we have used Paylocity. Before hand, many employees thought it was difficult to find anything like tax forms, pay stubs, benefit elections, etc. when we used other platforms before we implemented our data into Paylocity. Costs have been reduced and the decision-making process has improved and got quicker. Before Paylocity, it would take at least a week to get a salary increase approved, or a job title change approved. Now, it take less than a day and is super easy. Read full review ScreenShots AxisCare Home Care Software Screenshots