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Top Rated
98 Ratings

Cisco Unified Communications Manager (Call Manager)

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Top Rated
98 Ratings
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Score 8.7 out of 101
16 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

CUCM is probably only very well-suited for the enterprise that must have complete, total control over everything about their communications system, wants to host their phone servers on-premise and wants to have every telephony and communications capability that exists. If you don't have these three needs, you should be looking at cloud hosted communications instead. That's because CUCM takes a great deal of specialized skill and plenty of engineer time to configure, maintain and operate. The server platform used by CUCM (and those of all of the other CU components) is not user-friendly, with interface designs that have not been updated for the 25 years that I've been setting up and maintaining them. That said, it's extremely customizable and inter-operable with just about any other communications component, as long as you have the skill to customize it or connect it. It's also very expensive and the licensing is literally incomprehensible
Jane Updegraff profile photo

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
No photo available

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
8.0
Mitel Applications Suite
8.1
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.2
Mitel Applications Suite
8.0
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
8.0
Mitel Applications Suite
8.0
User templates
Cisco Unified Communications Manager (Call Manager)
8.2
Mitel Applications Suite
8.0
Call reports
Cisco Unified Communications Manager (Call Manager)
7.3
Mitel Applications Suite
7.3
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.5
Mitel Applications Suite
9.1

Call Management

Cisco Unified Communications Manager (Call Manager)
7.8
Mitel Applications Suite
9.0
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.5
Mitel Applications Suite
9.3
Call recording
Cisco Unified Communications Manager (Call Manager)
7.2
Mitel Applications Suite
9.2
Call park
Cisco Unified Communications Manager (Call Manager)
8.4
Mitel Applications Suite
8.9
Call screening
Cisco Unified Communications Manager (Call Manager)
7.8
Mitel Applications Suite
8.8
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.1
Mitel Applications Suite
9.0

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
7.3
Mitel Applications Suite
9.2
Video conferencing
Cisco Unified Communications Manager (Call Manager)
6.8
Mitel Applications Suite
8.8
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.4
Mitel Applications Suite
8.5
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
6.2
Mitel Applications Suite
9.3
Instant messaging
Cisco Unified Communications Manager (Call Manager)
7.7
Mitel Applications Suite
10.0

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.2
Mitel Applications Suite
8.4
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.2
Mitel Applications Suite
8.8
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.2
Mitel Applications Suite
8.0

Pros

Cisco Unified Communications Manager (Call Manager)

  • The solution is probably one of the most robust IT solutions we have today. Although it works 24/7, it never required a reset "just because it needs to free memory" for example. In our deployment, the servers never went down due to a bug or software/hardware problem. We only reboot when we need to update or install some software fix.
  • Compared to other platforms on the market, Cisco Unified Communications Manager is the most complete and flexible one. You can manage not only Cisco endpoints but 3rd party too. Also, you can run on bare metal appliances or even in virtualized environments, which gives you more freedom of choice. Considering the amount of model of endpoints available, you can have several options for any use case, from the simplest no display desk phone to a wireless, LCD display, full-featured phone. That also gives you the freedom to select what works best in each environment.
  • If you consider both statements above, you'll see that Cisco Unified Communications Manager as the best ROI on the market. As an example, I can say that we're running instances (both hardware and software) of CUCM for the last 5 years. That's a huge advantage if you compare how short the lifecycle of digital platforms are these days. No upgrades, no parts replacement, no support tickets, no TAC calls, nothing.
Eduardo Viero profile photo

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
No photo available

Cons

Cisco Unified Communications Manager (Call Manager)

  • It can be tricky to implement emergency services through the product (think 911 calls).
  • Would like to see additional enhanced conference calling capabilities to potentially replace paid services.
  • Phone sets can be expensive when purchased in small quantities.
  • More soft buttons for additional saved phone numbers would be handy.
No photo available

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
No photo available

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn profile photo

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.5
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero profile photo

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Support

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.0
Based on 12 answers
I gave this rating for the following reasons:1- Cisco Unified Communication Manager (Call Manager) support are one of the best support team in the market.2- They support us for any problem, hardware, software, configuration, and bugs.3- There are a lot of courses available for training of Cisco Unified Communication Manager (Call Manager ) solutions.4- There are a lot of customers communities discussing these solutions and help each other regarding any problems
Girgis Hady profile photo

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis profile photo

Implementation

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn profile photo

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

Cisco CUCM hands-down beats Genesys for phone provisioning just because of the supported devices. Cisco handsets are leaps and bounds more consistent to provision and easier to troubleshoot than any phone model currently offered by Genesys directly.The configuration of phones in Cisco feels more robust and thought-out than it does in Genesys, as well.User administration between PureConnect and CUCM feels like a bit of a wash, maybe with an edge to Genesys with the ability to add custom attributes to users to make it easier to develop unique customizations.The actual configuration of routing and the dial plan, though, Genesys wins hands-down. Navigating the dial plan in CUCM is a bit of a headache compared to the almost IP-routing-table-like setup that PureConnect employs.
No photo available

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon profile photo

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Positive impact - The phone system works.
  • Negative impact - When it goes down you don't have phones. However, it may not be the phone system but the router that gives you issues so you have to troubleshoot both.
  • Positive impact - Except for adding and removing users, you don't have to touch it often.
Andrew Murphy profile photo

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
No photo available

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.5
Mitel Applications Suite
8.1

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
Mitel Applications Suite

Usability

Cisco Unified Communications Manager (Call Manager)
9.5
Mitel Applications Suite

Support

Cisco Unified Communications Manager (Call Manager)
9.0
Mitel Applications Suite
8.8

Implementation

Cisco Unified Communications Manager (Call Manager)
10.0
Mitel Applications Suite

Add comparison