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Top Rated
106 Ratings

Cisco Unified Communications Manager (Call Manager)

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Top Rated
106 Ratings
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Score 8.7 out of 100
16 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

For medium to large scale deployments where there will be a dedicated VoIP administrator Call Manager, this is a great choice. It provides all of the growth, flexibility and features you could want. For smaller, more straightforward deployments or ones where there won't be a dedicated administrator, a simpler product may be a better choice.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

Mitel is useful for larger organizations where instant messaging can be used throughout departments and in-house phones need to be set to cell phones. I wouldn't say that it's not appropriate for smaller organizations, but they might not need all of the robust features that Mitel offers. The user experience is extremely intuitive and organizations of any scale will be able to easily navigate it.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Unified Communications Manager (Call Manager)
8.0
Mitel Applications Suite
8.1
Hosted PBX
Cisco Unified Communications Manager (Call Manager)
8.0
Mitel Applications Suite
8.0
Multi-level Interactive Voice Response (IVR)
Cisco Unified Communications Manager (Call Manager)
7.9
Mitel Applications Suite
8.0
User templates
Cisco Unified Communications Manager (Call Manager)
8.1
Mitel Applications Suite
7.9
Call reports
Cisco Unified Communications Manager (Call Manager)
7.2
Mitel Applications Suite
7.2
Directory of employee names
Cisco Unified Communications Manager (Call Manager)
8.6
Mitel Applications Suite
9.1

Call Management

Cisco Unified Communications Manager (Call Manager)
7.8
Mitel Applications Suite
9.0
Answering rules
Cisco Unified Communications Manager (Call Manager)
8.4
Mitel Applications Suite
9.3
Call recording
Cisco Unified Communications Manager (Call Manager)
7.1
Mitel Applications Suite
9.2
Call park
Cisco Unified Communications Manager (Call Manager)
8.6
Mitel Applications Suite
8.9
Call screening
Cisco Unified Communications Manager (Call Manager)
7.9
Mitel Applications Suite
8.8
Message alerts
Cisco Unified Communications Manager (Call Manager)
7.2
Mitel Applications Suite
9.0

VoIP system collaboration

Cisco Unified Communications Manager (Call Manager)
7.6
Mitel Applications Suite
9.2
Video conferencing
Cisco Unified Communications Manager (Call Manager)
6.9
Mitel Applications Suite
8.8
Audio conferencing
Cisco Unified Communications Manager (Call Manager)
8.4
Mitel Applications Suite
8.5
Video screen sharing
Cisco Unified Communications Manager (Call Manager)
6.9
Mitel Applications Suite
9.3
Instant messaging
Cisco Unified Communications Manager (Call Manager)
8.1
Mitel Applications Suite
10.0

Mobile apps

Cisco Unified Communications Manager (Call Manager)
8.3
Mitel Applications Suite
8.4
Mobile app for iOS
Cisco Unified Communications Manager (Call Manager)
8.3
Mitel Applications Suite
8.8
Mobile app for Android
Cisco Unified Communications Manager (Call Manager)
8.3
Mitel Applications Suite
8.0

Pros

Cisco Unified Communications Manager (Call Manager)

  • The solution is probably one of the most robust IT solutions we have today. Although it works 24/7, it never required a reset "just because it needs to free memory" for example. In our deployment, the servers never went down due to a bug or software/hardware problem. We only reboot when we need to update or install some software fix.
  • Compared to other platforms on the market, Cisco Unified Communications Manager is the most complete and flexible one. You can manage not only Cisco endpoints but 3rd party too. Also, you can run on bare metal appliances or even in virtualized environments, which gives you more freedom of choice. Considering the amount of model of endpoints available, you can have several options for any use case, from the simplest no display desk phone to a wireless, LCD display, full-featured phone. That also gives you the freedom to select what works best in each environment.
  • If you consider both statements above, you'll see that Cisco Unified Communications Manager as the best ROI on the market. As an example, I can say that we're running instances (both hardware and software) of CUCM for the last 5 years. That's a huge advantage if you compare how short the lifecycle of digital platforms are these days. No upgrades, no parts replacement, no support tickets, no TAC calls, nothing.
Eduardo Viero | TrustRadius Reviewer

Mitel Applications Suite

  • Call reporting
  • Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
  • Integrated with our email system.
Anonymous | TrustRadius Reviewer

Cons

Cisco Unified Communications Manager (Call Manager)

  • CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM.
  • CUCM is difficult to troubleshoot because of it's complexity.
  • CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general.
Jane Updegraff | TrustRadius Reviewer

Mitel Applications Suite

  • It would be nice if they had more documentation on how to do things within the system that was easier to find.
  • The software has so many features that it can be overwhelming.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Brian Munn | TrustRadius Reviewer

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.5
Based on 2 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero | TrustRadius Reviewer

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.0
Based on 15 answers
As an engineer, you have a wide variety of information, documentation, laboratories, and forums where the most common problems are published and solved. If none of that works for you, as the last option you have the Cisco TAC, who are the top experts. If you have a severe case, they will call you immediately.
Benjamín Marrón Rojas | TrustRadius Reviewer

Mitel Applications Suite

Mitel Applications Suite 8.8
Based on 4 answers
Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.
Steve Davis | TrustRadius Reviewer

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Brian Munn | TrustRadius Reviewer

Mitel Applications Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We've had the system for a number of years and the technology has changed over that time. We anticipate this system will be functional for us for at least 10 years. At that time, we'll start evaluating new technology to see if the Opex model is better in the long run than the Capex model that an on-premise solution provides. Once installed, the on-premise switch lets us very flexibly add users without additional cost (except for the phones themselves). Hosted systems charge extra for that. The overall cost of ownership for an on-premise system appears to be less in the long run.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • The Cisco TAC is fairly efficient at identifying bugs and Cisco is quick to develop fixes for said bugs, leaving minimal impact to SLAs.
  • The ease of deployment and configuring new users reduced on-boarding time in comparison to our legacy Avaya solution.
  • The ease of maintenance has reduced labor hours required for things like upgrades and routine reboots of equipment.
Anonymous | TrustRadius Reviewer

Mitel Applications Suite

  • Efficient, easy to use conference system for better communication
  • Useful mobile app to allow employee presence while out of office.
  • Global directory removed the need for employees to maintain one.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mitel Applications Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)
8.5
Mitel Applications Suite
8.3

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)
10.0
Mitel Applications Suite

Usability

Cisco Unified Communications Manager (Call Manager)
9.5
Mitel Applications Suite

Support Rating

Cisco Unified Communications Manager (Call Manager)
9.0
Mitel Applications Suite
8.8

Implementation Rating

Cisco Unified Communications Manager (Call Manager)
10.0
Mitel Applications Suite

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