<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
20 Ratings

Crownpeak DQM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100
147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Crownpeak DQM

Crownpeak DQM is suited for any organization looking to include automated accessibility as part of its digital compliance program. It is especially well-suited for organizations with multiple websites that need to understand where they are on their automated accessibility journey across different products, project teams, and brands at any given time.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.5
Boolean keyword searches
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.6
Filtering out noise/spam
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.3
Sentiment analysis
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.0
Broad channel coverage
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.2

Publishing

Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.1
Content planning and scheduling
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.1
Audience targeting
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.9
Content optimization
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.8
Workflow management
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.7

Engagement

Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.5
Automated routing and prioritization
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.2
Customer interaction histories
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.2

Marketing

Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.9
Lead generation
Crownpeak DQM
Sprinklr Modern Sales & Engagement
5.4
Content marketing
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.1
Paid media management
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.4
Campaigns and promotions
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.9

Channel coverage/integration

Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.3
Twitter
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.5
Facebook
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.4
LinkedIn
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.7
Google+
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.5
Instagram
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.2
Pinterest
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.2
YouTube
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.9

Reporting/analytics

Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.4
Campaign success analytics
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.4
Real-time tracking
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.5
Competitor analysis
Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.2

Account management

Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.6
Role-based user permissions & privileges
Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.2
Mobile access
Crownpeak DQM
Sprinklr Modern Sales & Engagement
6.1

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • All basic functions are very user friendly. Onboarding time is minimal. If I give access to someone (even if they are not social savvy), I am confident they will still be able to use the platform.
  • The ability to build custom dashboards is a huge time saver. For instance, you can create a dashboard to look at all your social media inboxes (Facebook, Twitter, Instagram...) all on one screen.
  • The audience profile function is interesting - it allows you to capture unified consumer data, interests, interactions across all your social channels. This is a useful feature for us when looking for influencers or super fans.
Romain Vezirian | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Horrible customer support. Support teams are uneducated, do not look into cases before calls and frequently close open cases before they are resolved.
  • Difficult to set up. Because this platform is so detailed, they are many intricacies. It takes a long time to make it useful. One mistake could give you incorrect data or really mess up the system.
  • Complicated when used in varying organizations within a company as changes affect everyone.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Crownpeak DQM

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

Crownpeak DQM

Crownpeak DQM 7.8
Based on 10 answers
To be quite honest I am literally addicted to the tool, over the weekend rescans happen and as soon as I wake up on Saturday, Sunday, and Monday new scores have come in that I love to already take a [peek] at. This is just because the tool is so fun to work with and the dashboards give some great insights directly. The only reason why it doesn't score a full ten is [that] there's no way to go back to the homepage when you're on an individual item page and it's not possible to fully customize the dashboard (I'm now keeping track of past scores [through] a manually filled in Excel).
Harrie Vermeulen | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

Crownpeak DQM

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

Crownpeak DQM

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

Crownpeak DQM

Crownpeak DQM 8.6
Based on 10 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Nick Spragg | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 6.7
Based on 43 answers
I like most of the functions of Sprinklr Modern Engagement, although some of them don't seem to be as simple and straightforward to use as they could be. Ultimately, it gets me the information I need even if it requires a little tinkering. This could also be due to a lack of prolonged experience in the platform.
Anonymous | TrustRadius Reviewer

In-Person Training

Crownpeak DQM

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

Crownpeak DQM

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

Crownpeak DQM

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

I have not found another product that is as vigorous to a brand's communication with consumers. It is imperative that brands meet customers where 'they' are, and communicate with them like people, not data. I will continue to use and recommend Sprinklr for it's holistic approach to entire consumer journey
Rebecca Ruck | TrustRadius Reviewer

Scalability

Crownpeak DQM

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

Crownpeak DQM

  • DQM was definitely a positive ROI. We were able to find and fix several issues because of it. This will undoubtedly save us from possible future lawsuits.
  • DQM has gained IT more trust from Legal. They see that we are being proactive when it comes to potential legal issues.
  • DQM has taken some of the guesswork out of development. We can easily identify issues and steps to correct them. It has also given us best practice techniques.
Charles Adams | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Sprinklr has made it easier and simpler for my team to submit content to our clients for approval, but the complications come in afterward because of the way the tool is set up in "streams" that only shows for certain users and navigating within the tool can be difficult.
  • We do not use Sprinklr's services for customer service or moderation but another tool so this is sort of a wasted expense in that realm.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Crownpeak DQM
8.8
Sprinklr Modern Sales & Engagement
7.4

Likelihood to Renew

Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.5

Usability

Crownpeak DQM
7.8
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

Crownpeak DQM
Sprinklr Modern Sales & Engagement
9.1

Performance

Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.2

Support Rating

Crownpeak DQM
8.6
Sprinklr Modern Sales & Engagement
6.7

In-Person Training

Crownpeak DQM
Sprinklr Modern Sales & Engagement
7.0

Online Training

Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

Crownpeak DQM
Sprinklr Modern Sales & Engagement
9.0

Scalability

Crownpeak DQM
Sprinklr Modern Sales & Engagement
8.2

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