What users are saying about
Top Rated
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.2 out of 100
Based on 24 reviews and ratings
153 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 153 reviews and ratings
Feature Set Ratings
Listening/monitoring
Crownpeak DQM
Feature Set Not Supported
N/A

7.9
Sprinklr Social Engagement & Sales
79%
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Boolean keyword searches
N/A
0 Ratings

7.7
77%
42 Ratings
Filtering out noise/spam
N/A
0 Ratings

7.7
77%
45 Ratings
Sentiment analysis
N/A
0 Ratings

7.0
70%
46 Ratings
Broad channel coverage
N/A
0 Ratings

9.1
91%
45 Ratings
Publishing
Crownpeak DQM
Feature Set Not Supported
N/A

7.9
Sprinklr Social Engagement & Sales
79%
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Content planning and scheduling
N/A
0 Ratings

8.0
80%
47 Ratings
Audience targeting
N/A
0 Ratings

7.5
75%
42 Ratings
Content optimization
N/A
0 Ratings

7.9
79%
40 Ratings
Workflow management
N/A
0 Ratings

8.4
84%
44 Ratings
Engagement
Crownpeak DQM
Feature Set Not Supported
N/A

8.2
Sprinklr Social Engagement & Sales
82%
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Automated routing and prioritization
N/A
0 Ratings

8.5
85%
42 Ratings
Customer interaction histories
N/A
0 Ratings

7.8
78%
47 Ratings
Bulk actions
N/A
0 Ratings

8.3
83%
44 Ratings
Marketing
Crownpeak DQM
Feature Set Not Supported
N/A

8.7
Sprinklr Social Engagement & Sales
87%
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Sprinklr Social Engagement & Sales ranks higher in 4/4 features
Lead generation
N/A
0 Ratings

8.1
81%
29 Ratings
Content marketing
N/A
0 Ratings

9.0
90%
35 Ratings
Paid media management
N/A
0 Ratings

8.9
89%
30 Ratings
Campaigns and promotions
N/A
0 Ratings

8.9
89%
36 Ratings
Channel coverage/integration
Crownpeak DQM
Feature Set Not Supported
N/A

9.2
Sprinklr Social Engagement & Sales
92%
Sprinklr Social Engagement & Sales ranks higher in 7/7 features
Sprinklr Social Engagement & Sales ranks higher in 7/7 features
N/A
0 Ratings

8.9
89%
50 Ratings
N/A
0 Ratings

9.1
91%
50 Ratings
N/A
0 Ratings

9.4
94%
37 Ratings
Google+
N/A
0 Ratings

9.2
92%
25 Ratings
N/A
0 Ratings

9.1
91%
49 Ratings
N/A
0 Ratings

9.5
95%
26 Ratings
YouTube
N/A
0 Ratings

9.2
92%
35 Ratings
Reporting/analytics
Crownpeak DQM
Feature Set Not Supported
N/A

8.3
Sprinklr Social Engagement & Sales
83%
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Sprinklr Social Engagement & Sales ranks higher in 3/3 features
Campaign success analytics
N/A
0 Ratings

8.7
87%
48 Ratings
Real-time tracking
N/A
0 Ratings

8.2
82%
50 Ratings
Competitor analysis
N/A
0 Ratings

8.0
80%
34 Ratings
Account management
Crownpeak DQM
Feature Set Not Supported
N/A

8.3
Sprinklr Social Engagement & Sales
83%
Sprinklr Social Engagement & Sales ranks higher in 2/2 features
Sprinklr Social Engagement & Sales ranks higher in 2/2 features
Role-based user permissions & privileges
N/A
0 Ratings

8.4
84%
48 Ratings
Mobile access
N/A
0 Ratings

8.2
82%
42 Ratings
Attribute Ratings
- Crownpeak Digital Quality Management (DQM) is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Online Training, Implementation Rating, Product Scalability
- Sprinklr Social Engagement & Sales is rated higher in 1 area: Support Rating
- Crownpeak Digital Quality Management (DQM) and Sprinklr Social Engagement & Sales are tied in 1 area: Availability
Likelihood to Recommend
8.9
Crownpeak DQM
89%
13 Ratings

8.6
Sprinklr Social Engagement & Sales
86%
77 Ratings
Likelihood to Renew
9.6
Crownpeak DQM
96%
2 Ratings

8.5
Sprinklr Social Engagement & Sales
85%
28 Ratings
Usability
8.3
Crownpeak DQM
83%
12 Ratings

8.0
Sprinklr Social Engagement & Sales
80%
6 Ratings
Availability
9.1
Crownpeak DQM
91%
1 Rating

9.1
Sprinklr Social Engagement & Sales
91%
10 Ratings
Performance
9.1
Crownpeak DQM
91%
1 Rating

8.2
Sprinklr Social Engagement & Sales
82%
8 Ratings
Support Rating
8.7
Crownpeak DQM
87%
12 Ratings

8.9
Sprinklr Social Engagement & Sales
89%
51 Ratings
In-Person Training
Crownpeak DQM
N/A
0 Ratings

7.0
Sprinklr Social Engagement & Sales
70%
2 Ratings
Online Training
9.1
Crownpeak DQM
91%
1 Rating

8.4
Sprinklr Social Engagement & Sales
84%
3 Ratings
Implementation Rating
9.1
Crownpeak DQM
91%
1 Rating

9.0
Sprinklr Social Engagement & Sales
90%
10 Ratings
Product Scalability
9.1
Crownpeak DQM
91%
1 Rating

8.2
Sprinklr Social Engagement & Sales
82%
1 Rating
Likelihood to Recommend
Crownpeak DQM
If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Subject Matter Expert (SME)
PhilipsHealth, Wellness and Fitness, 10,001+ employees
Sprinklr Social Engagement & Sales
In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Senior Web Designer
PastelArrayInformation Technology & Services, 10,001+ employees
Pros
Crownpeak DQM
- Ensures quality and consistency of content implementation across distributed teams and markets.
- Quick and easy content updates across global digital ecosystems.
- Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Director & Co-founder
Renegade AgencyMarketing & Advertising, 11-50 employees
Sprinklr Social Engagement & Sales
- Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
- Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
- Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.

Verified User
Manager in Social Media
Consumer Services Company, 10,001+ employeesCons
Crownpeak DQM
- It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
- There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
- Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
- It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Software Engineer
Murphy Oil USA IncorporatedRetail, 5001-10,000 employees
Sprinklr Social Engagement & Sales
- Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
- Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Director, Global Brand PR Content & Multimedia
InterContinental Hotels Group (IHG®)Hospitality, 10,001+ employees
Pricing Details
Crownpeak DQM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Sprinklr Social Engagement & Sales
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Crownpeak DQM
Crownpeak DQM 9.6
Based on 2 answers
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Subject Matter Expert (SME)
PhilipsHealth, Wellness and Fitness, 10,001+ employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Social Media Marketing and Community Manager
Auction.comReal Estate, 501-1000 employees
Usability
Crownpeak DQM
Crownpeak DQM 8.3
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.

Verified User
Executive in Corporate
Internet Company, 1-10 employeesSprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Digital Content Strategist
GrowthWeaverMarketing and Advertising, 11-50 employees
Reliability and Availability
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
Haven't had issues accessing the dashboard when needed.
Partner, Development Services
iMedia incInternet, 11-50 employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Head of Content & Social Media
GrouponMarketing and Advertising, 10,001+ employees
Performance
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
No issues with speed and performance
Partner, Development Services
iMedia incInternet, 11-50 employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.

Verified User
Manager in Marketing
Airlines/Aviation Company, 5001-10,000 employeesSupport Rating
Crownpeak DQM
Crownpeak DQM 8.7
Based on 12 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Digital Content Manager
Atlanta GroupFinancial Services, 501-1000 employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.9
Based on 51 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.

Verified User
Employee in Social Media
Computer Networking Company, 1001-5000 employeesIn-Person Training
Crownpeak DQM
No score
No answers yet
No answers on this topic
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.

Verified User
Consultant in Marketing
Management Consulting Company, 201-500 employeesOnline Training
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
Product is straight-forward but the training was helpful and beneficial
Partner, Development Services
iMedia incInternet, 11-50 employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.

Verified User
Manager in Marketing
Airlines/Aviation Company, 5001-10,000 employeesImplementation Rating
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
Ensure that you are ready with a solid process to address issues
Partner, Development Services
iMedia incInternet, 11-50 employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs

Verified User
Analyst in Social Media
Retail Company, 10,001+ employeesAlternatives Considered
Crownpeak DQM
Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.
Software Development Analyst
Mercury Insurance Services, LLC/AIS InsuranceInformation Services, 1001-5000 employees
Sprinklr Social Engagement & Sales
As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.

Verified User
Manager in Social Media
Consumer Electronics Company, 10,001+ employeesScalability
Crownpeak DQM
Crownpeak DQM 9.1
Based on 1 answer
haven't had issues accessing when needed.
Partner, Development Services
iMedia incInternet, 11-50 employees
Sprinklr Social Engagement & Sales
Sprinklr Social Engagement & Sales 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Head of Social Media Infrastructure
PayPalFinancial Services, 10,001+ employees
Return on Investment
Crownpeak DQM
- When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
- Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
- The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.

Verified User
Manager in Marketing
Financial Services Company, 1001-5000 employeesSprinklr Social Engagement & Sales
- Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
- Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
- If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
CEO
MobloggyRetail, 1-10 employees