What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
176 Ratings
200 Ratings

Fuze

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
176 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
200 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Highlights

Fuze and RingCentral are both VoIP providers. They both offer additional services like contact center and call routing functions. Fuze focuses more on providing capabilities for larger businesses and enterprises. It delivers more robust online meeting and conferencing capabilities. 

In contrast, RingCentral provides features more focused on midsize businesses. While the platform features conferencing and collaboration capabilities as well, it differentiates by offering more niche capabilities like e-fax and emphasizes the platform’s usability for small businesses. 

Features

Both Fuze and RingCentral have strong VoIP offerings. They also have some unique features that distinguish the products. 

Fuze stands out with its support for mobile users and customizability for more specialized clients. Users can seamlessly transition between the desktop application and mobile app, while still maintaining the same functionality and quality. The user interface is easy to learn and accessible, even for inexperienced users. The vendor also offers a healthy amount of customizability and pricing options to meet businesses’ specific needs. 

RingCentral’s accessibility as an online platform makes it very accessible and versatile for remote workforces. The product’s call routing capability automatically routes inbound calls to the proper recipient, streamlining internal and external communication. It’s especially robust and consistent across device types. This consistency is ideal for Bring Your Own Device (BYOD) organizations who don’t use uniform devices for business communications. 

Limitations

While Fuze and RingCentral both have strong offerings, there are also some limitations worth considering. 

Fuze is primarily criticized by reviewers for its customer support and service system. The automated system for getting assistance from the vendor has been a frustration for some reviewers, and in-person reps have also been slow to resolve customer issues. The process for updating or upgrading Fuze has also been poorly communicated by the vendor, leading to users experiencing miscommunication, inefficiencies, or unused new functionalities.  

RingCentral is also criticized for its communication with clients and users about updates, outages, and other timely changes. The product’s other peripheral capabilities, such as the messaging tool and e-fax, have also underperformed expectations from users. The pricing structure has also made it difficult for some businesses to get all the features they want without also paying for other features they don’t need. 

Pricing

Fuze’s pricing is a set amount per minute of communication, based on what product or service is being used and where the communication is going to. Calls in the U.S., Canada, much of western Europe, and East Asia range from $.02-$.40 per minute for outbound tolled rates and can be several times higher for toll-free rates. Fuze meetings that are “Dial-In” range from $.08-$.75/min, and dial-out is free. Call recordings cost $.02/min.

RingCentral offers four core pricing plans for its VoIP product, all priced per user, per month. The Essentials package, at $19.99/user/month, has a 20 user cap and provides the core VoIP, messaging, and document sharing functionality. The Standard plan, at $24.99, unlimits the number of users, ads fact, audio conferencing, video meetings, integrations. and some reporting. The Premium plan, at $34.99, ads automatic call recording, SSO, more administrative management, analytics, and a much wider range of integrations. The Ultimate package ads on divide status reports and alerts, as well as unlimited storage. RingCentral also offers quotes for the Contact Center product separately. 

Likelihood to Recommend

Fuze

If you tell a vendor you’re cancelling services and they want to charge an ETF after the contract ends because it auto renews even though you told them you’re done with them, you should probably just stop and rethink your business. I did like that they were based out of Boston, kind of close to my corporate office. Their knowledge base is kind of helpful, but you always find the wrong stuff first and takes a while to find something for yourself. It’s an okay phone system unless you want call queues or ring groups. Their engineers are super helpful, but I think there aren’t enough of them.
Justin Lacroix | TrustRadius Reviewer

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Fuze
7.3
RingCentral
8.2
Hosted PBX
Fuze
7.7
RingCentral
8.2
Multi-level Interactive Voice Response (IVR)
Fuze
6.8
RingCentral
8.1
User templates
Fuze
6.8
RingCentral
7.8
Call reports
Fuze
7.3
RingCentral
8.1
Directory of employee names
Fuze
7.7
RingCentral
8.8

Call Management

Fuze
7.6
RingCentral
8.5
Answering rules
Fuze
7.7
RingCentral
8.6
Call recording
Fuze
7.5
RingCentral
9.1
Call park
Fuze
7.9
RingCentral
8.7
Message alerts
Fuze
7.4
RingCentral
8.3
Call screening
Fuze
RingCentral
7.8

VoIP system collaboration

Fuze
7.5
RingCentral
7.9
Video conferencing
Fuze
6.9
RingCentral
7.9
Audio conferencing
Fuze
8.1
RingCentral
8.3
Video screen sharing
Fuze
RingCentral
8.0
Instant messaging
Fuze
RingCentral
7.3

Mobile apps

Fuze
7.9
RingCentral
8.0
Mobile app for iOS
Fuze
8.0
RingCentral
8.0
Mobile app for Android
Fuze
7.7
RingCentral
7.9

Pros

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Fuze

  • Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
  • We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
  • The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.
John Dennis | TrustRadius Reviewer

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Fuze

Fuze 6.1
Based on 18 answers
Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Fuze

Fuze 7.3
Based on 11 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

RingCentral

RingCentral 9.0
Based on 3 answers
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Fuze

Fuze 8.5
Based on 3 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Performance

Fuze

Fuze 8.0
Based on 3 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Support Rating

Fuze

Fuze 6.6
Based on 93 answers
I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 6.9
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

In-Person Training

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Online Training

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Implementation Rating

Fuze

Fuze 7.4
Based on 102 answers
The implementation went quickly and relatively smoothly. We transitioned from Skype for Business to Fuze, and the User Interface for Fuze is intuitive and easy to learn. There was a small learning curve especially for employees that are less tech-savvy, but with some tutorials from our IT department, everyone was able to get it working very quickly.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Fuze

Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.
Anonymous | TrustRadius Reviewer

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Scalability

Fuze

Fuze 7.0
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Return on Investment

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Edition
US Outbound$0.021
Fuze Meetings$152
  1. Per Minute
  2. Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plans

RingCentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$19.991
Standard$27.991
Premium$34.991
Ultimate$49.991
  1. per user/per month
Additional Pricing Details
Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Rating Summary

Add comparison