Based on 176 reviews and ratings
Fuze and RingCentral are both VoIP providers. They both offer additional services like contact center and call routing functions. Fuze focuses more on providing capabilities for larger businesses and enterprises. It delivers more robust online meeting and conferencing capabilities.
In contrast, RingCentral provides features more focused on midsize businesses. While the platform features conferencing and collaboration capabilities as well, it differentiates by offering more niche capabilities like e-fax and emphasizes the platform’s usability for small businesses.
Both Fuze and RingCentral have strong VoIP offerings. They also have some unique features that distinguish the products.
Fuze stands out with its support for mobile users and customizability for more specialized clients. Users can seamlessly transition between the desktop application and mobile app, while still maintaining the same functionality and quality. The user interface is easy to learn and accessible, even for inexperienced users. The vendor also offers a healthy amount of customizability and pricing options to meet businesses’ specific needs.
RingCentral’s accessibility as an online platform makes it very accessible and versatile for remote workforces. The product’s call routing capability automatically routes inbound calls to the proper recipient, streamlining internal and external communication. It’s especially robust and consistent across device types. This consistency is ideal for Bring Your Own Device (BYOD) organizations who don’t use uniform devices for business communications.
While Fuze and RingCentral both have strong offerings, there are also some limitations worth considering.
Fuze is primarily criticized by reviewers for its customer support and service system. The automated system for getting assistance from the vendor has been a frustration for some reviewers, and in-person reps have also been slow to resolve customer issues. The process for updating or upgrading Fuze has also been poorly communicated by the vendor, leading to users experiencing miscommunication, inefficiencies, or unused new functionalities.
RingCentral is also criticized for its communication with clients and users about updates, outages, and other timely changes. The product’s other peripheral capabilities, such as the messaging tool and e-fax, have also underperformed expectations from users. The pricing structure has also made it difficult for some businesses to get all the features they want without also paying for other features they don’t need.
Fuze’s pricing is a set amount per minute of communication, based on what product or service is being used and where the communication is going to. Calls in the U.S., Canada, much of western Europe, and East Asia range from $.02-$.40 per minute for outbound tolled rates and can be several times higher for toll-free rates. Fuze meetings that are “Dial-In” range from $.08-$.75/min, and dial-out is free. Call recordings cost $.02/min.
RingCentral offers four core pricing plans for its VoIP product, all priced per user, per month. The Essentials package, at $19.99/user/month, has a 20 user cap and provides the core VoIP, messaging, and document sharing functionality. The Standard plan, at $24.99, unlimits the number of users, ads fact, audio conferencing, video meetings, integrations. and some reporting. The Premium plan, at $34.99, ads automatic call recording, SSO, more administrative management, analytics, and a much wider range of integrations. The Ultimate package ads on divide status reports and alerts, as well as unlimited storage. RingCentral also offers quotes for the Contact Center product separately.
Provided by the TrustRadius Research Team
Published on June 8, 2020
Likelihood to Recommend
Feature Rating Comparison
Multi-level Interactive Voice Response (IVR)
Directory of employee names
Video screen sharing
Mobile app for iOS
Mobile app for Android
- Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
- Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
- Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
- RingCentral service is solid and resilient to issues.
- RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
- RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
- Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
- We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
- The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.
- The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
- The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
- RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Likelihood to Renew
Reliability and Availability
Return on Investment
- We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
- This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
- Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
- Able to offer more customized services to partners/clients
- No need for any special hardware - just need a computer with internet
- Low investment to integrate with a CRM
Premium Consulting/Integration Services
Entry-level set up fee?
Fuze Editions & Modules
- Per Minute
- Per User/Per Month
Additional Pricing Detailshttps://www.fuze.com/fuze-plans
Premium Consulting/Integration Services—
Entry-level set up fee?
RingCentral Editions & Modules
|Essentials (up to 20 users)||$19.991|
- per user/per month