Loom vs. Slack

Any communication that needs to be executed can be done via Loom. Loom simplifies communication by providing video and audio inputs, which minimizes the amount of time it takes to communicate something and reduces any potential misunderstandings for us. We use Loom quite extensively in our day to day operations - 1. We have Software for which bugs, feature explanations, and design walkthroughs for our internal team are communicated through Loom videos. 2. We also service clients' development requirements, for which we use Loom to communicate development feedback and bugs using Loom. 3. We also teach the service clients how to use certain tools/elements online, which we use Loom to document. 4. We have recently started using Loom for product walk-throughs as well.

Incentivized

We tried a different team communication software (Discord), but it didn't work as consistently well as Slack. We really like Slack for our internal team communication, and even for communication with outside organizations we work with. It's pretty easy to set up a Slack channel and invite others to it for easy back and forth. Huddles, even with video and sharing work pretty well now, though there are still a few hiccups every now and again.

Incentivized

• They're constantly improving the app, adding features and fixing bugs.
• The agility to go from screen recording to share is insane.
• It's free for the basic version and very affordable for the premium.
• They've got great foldering system that lets us create shareable folders for client videos, team videos, and more.

Incentivized

• Real-time discussions between team members like a chat application
• Direct integrations with calendar and video call applications
• Intuitive shorthand for emoji inputs and Markdown styling
• Smart copy-paste UX for media files and external links that detects the type of assets being pasted

• The video trim feature has improved a lot recently, but it's still not perfect. Sometimes when I trim a video clip, it distorts other parts of the video.
• It would be nice if they had a referral/affiliate program. I would get all my friends to sign up!

Incentivized

• I'd like to see further ways to organize my chats. Right now, it's very linear. Maybe folders inside folders.
• Being able to transfer any videos recorded in Slack between slack conversations without downloading and uploading. Aka, a Slack link for the video (like loom).
• A cheat sheet of available commands (like starting a zoom chat) --I'd love to know what all my company has enabled.

Incentivized

As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.

Incentivized

It's dirt easy for the one thing it does exceptionally well. If you think, "hmmm, I should make a quick screen capture of this thing on screen, you can start recording in seconds with almost no additional effort." Once you're done, the recording is automatically uploaded to your account site, and automatically creates a URL you can copy and share with your target audience. From IDEA to EXECUTION to DISTRIBUTION is literally seconds.

Incentivized

As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.

Loom is one of my favorite solutions and I've been a raving fan since they first launched. The value of quickly sharing videos in seconds is amazing. Our customers love it so much that they have even downloaded the Loom Chrome extension for their own use with their clients! It's so simple, and nothing else compares or competes.

Incentivized

I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.

Incentivized

I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.

It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.

Incentivized

I selected Loom because of product superiority and intuitiveness. Loom has high quality videos compared to others, the Freemium tier is very exciting in Loom. Loom is a multipurpose tool that comes to our help in many areas- whereas other tools are more focused on a specific vertical like sales/ marketing/ learning.

Incentivized

It depends on the company size, if the company is small its better to use other messengers which are more lean and simple, slack in my opinion is very useful once you can use all of it's benefits as an integration with the other services which are very strong, we have integration with Google, Automation, our internal services as Okta

Incentivized

• Loom has saved us a lot of time because we can record videos for our customers instead of walking them through something one-on-one.
• Loom has helped us have better tools for our customers who often request video trainings.
• Loom has helped us easily communicate with each other as a team about how new software works, how to replicate bugs we see, and other messages that work best with visuals.

Incentivized

• It has saved us a lot of time that would have been spent sending emails back and forth.
• Search option adds accountability to our team conversations.
• Integrations with Google Drive and Gmail are another great time saver.
• Sharing files allows us to collaborate faster and better.

Incentivized