What users are saying about
Top Rated
437 Ratings
12 Ratings
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Score 8.3 out of 100
Top Rated
437 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Mautic Marketing Automation

Mautic is well suited for companies that are ready to scale their email marketing to the next level. We were using Mailchimp but found that it did not meet all of our needs. While it was okay at email marketing, the features for landing pages, tagging and dynamic interactions were limited. I would not recommend Mautic for someone who is just starting out though. It can be very intimidating. Unless you have someone who is well versed in email marketing automation, I would not recommend using it
Shawngela Pierce | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mautic Marketing Automation
8.5
Zoho CRM
WYSIWYG email editor
Mautic Marketing Automation
7.5
Zoho CRM
Dynamic content
Mautic Marketing Automation
9.0
Zoho CRM
Ability to test dynamic content
Mautic Marketing Automation
8.7
Zoho CRM
Landing pages
Mautic Marketing Automation
9.1
Zoho CRM
A/B testing
Mautic Marketing Automation
7.5
Zoho CRM
Mobile optimization
Mautic Marketing Automation
7.5
Zoho CRM
Email deliverability reporting
Mautic Marketing Automation
8.9
Zoho CRM
List management
Mautic Marketing Automation
9.0
Zoho CRM
Triggered drip sequences
Mautic Marketing Automation
9.0
Zoho CRM

Lead Management

Mautic Marketing Automation
8.8
Zoho CRM
Lead nurturing
Mautic Marketing Automation
8.9
Zoho CRM
Lead scoring and grading
Mautic Marketing Automation
8.9
Zoho CRM
Data quality management
Mautic Marketing Automation
7.9
Zoho CRM
Automated sales alerts and tasks
Mautic Marketing Automation
9.5
Zoho CRM

Campaign Management

Mautic Marketing Automation
8.3
Zoho CRM
Calendaring
Mautic Marketing Automation
8.5
Zoho CRM
Event/webinar marketing
Mautic Marketing Automation
8.0
Zoho CRM

Social Media Marketing

Mautic Marketing Automation
9.4
Zoho CRM
Social sharing and campaigns
Mautic Marketing Automation
10.0
Zoho CRM
Social profile integration
Mautic Marketing Automation
8.8
Zoho CRM

Reporting & Analytics

Mautic Marketing Automation
8.4
Zoho CRM
Dashboards
Mautic Marketing Automation
8.1
Zoho CRM
Standard reports
Mautic Marketing Automation
8.3
Zoho CRM
Custom reports
Mautic Marketing Automation
8.8
Zoho CRM

Platform & Infrastructure

Mautic Marketing Automation
8.0
Zoho CRM
API
Mautic Marketing Automation
8.1
Zoho CRM
Role-based workflow & approvals
Mautic Marketing Automation
9.0
Zoho CRM
Customizability
Mautic Marketing Automation
7.1
Zoho CRM
Integration with Salesforce.com
Mautic Marketing Automation
8.2
Zoho CRM
Integration with Microsoft Dynamics CRM
Mautic Marketing Automation
8.0
Zoho CRM
Integration with SugarCRM
Mautic Marketing Automation
8.0
Zoho CRM

Sales Force Automation

Mautic Marketing Automation
Zoho CRM
7.7
Customer data management / contact management
Mautic Marketing Automation
Zoho CRM
8.0
Workflow management
Mautic Marketing Automation
Zoho CRM
8.1
Territory management
Mautic Marketing Automation
Zoho CRM
7.7
Opportunity management
Mautic Marketing Automation
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Mautic Marketing Automation
Zoho CRM
7.1
Contract management
Mautic Marketing Automation
Zoho CRM
7.5
Quote & order management
Mautic Marketing Automation
Zoho CRM
7.5
Interaction tracking
Mautic Marketing Automation
Zoho CRM
8.3
Channel / partner relationship management
Mautic Marketing Automation
Zoho CRM
7.5

Customer Service & Support

Mautic Marketing Automation
Zoho CRM
7.5
Case management
Mautic Marketing Automation
Zoho CRM
7.6
Call center management
Mautic Marketing Automation
Zoho CRM
7.4
Help desk management
Mautic Marketing Automation
Zoho CRM
7.6

Marketing Automation

Mautic Marketing Automation
Zoho CRM
8.0
Lead management
Mautic Marketing Automation
Zoho CRM
8.1
Email marketing
Mautic Marketing Automation
Zoho CRM
8.0

CRM Project Management

Mautic Marketing Automation
Zoho CRM
7.9
Task management
Mautic Marketing Automation
Zoho CRM
8.1
Billing and invoicing management
Mautic Marketing Automation
Zoho CRM
7.7
Reporting
Mautic Marketing Automation
Zoho CRM
7.8

CRM Reporting & Analytics

Mautic Marketing Automation
Zoho CRM
8.0
Forecasting
Mautic Marketing Automation
Zoho CRM
7.8
Pipeline visualization
Mautic Marketing Automation
Zoho CRM
8.0
Customizable reports
Mautic Marketing Automation
Zoho CRM
8.2

Customization

Mautic Marketing Automation
Zoho CRM
8.4
Custom fields
Mautic Marketing Automation
Zoho CRM
8.5
Custom objects
Mautic Marketing Automation
Zoho CRM
8.4
Scripting environment
Mautic Marketing Automation
Zoho CRM
8.5
API for custom integration
Mautic Marketing Automation
Zoho CRM
8.1

Security

Mautic Marketing Automation
Zoho CRM
8.2
Single sign-on capability
Mautic Marketing Automation
Zoho CRM
8.1
Role-based user permissions
Mautic Marketing Automation
Zoho CRM
8.3

Social CRM

Mautic Marketing Automation
Zoho CRM
7.4
Social data
Mautic Marketing Automation
Zoho CRM
7.4
Social engagement
Mautic Marketing Automation
Zoho CRM
7.4

Integrations with 3rd-party Software

Mautic Marketing Automation
Zoho CRM
7.5
Marketing automation
Mautic Marketing Automation
Zoho CRM
7.7
Compensation management
Mautic Marketing Automation
Zoho CRM
7.3

Platform

Mautic Marketing Automation
Zoho CRM
7.0
Mobile access
Mautic Marketing Automation
Zoho CRM
7.0

Pros

Mautic Marketing Automation

  • Forms are very intuitive, you don't need to be a geek, anyone can use Mautic.
  • Campaign Builder is very reliable, fast, and easy to use—you have so many features to choose from.
  • Emailing with just a single touch, you can set your campaigns to lunch whenever you want, A/B testing is really easy, a few customizable templates.
Jimmy Guillermo | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Mautic Marketing Automation

  • Both the email and landing WYSIWYG was flawed, ran into errors and glitches.
  • Form actions were lacking, and simple automation from forms was problematic.
  • Focus items were buggy on Mautic landing pages... had to add through Javascript, and caused issues on the page.
Ian Nate | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Mautic Marketing Automation

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Mautic Marketing Automation

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Mautic Marketing Automation

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Mautic Marketing Automation

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Mautic Marketing Automation

Mautic's competitive advantage is cost. Other solutions can be prohibitively expensive, and some other marketing automation solutions I had used required costly up-front investment for onboarding. I chose Mautic because I had grown weary of the aggressive sales tactics and unreasonable pricing of competitors' offerings for small businesses and agencies.
Anonymous | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Mautic Marketing Automation

  • Mautic Marketing has helped me to capture more leads.
  • Mautic Marketing has helped me to increase my newsletter subscribers.
Shawngela Pierce | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Mautic Marketing Automation

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mautic Marketing Automation Editions & Modules

Edition
Mautic Marketing Automation$0
    Additional Pricing Details

    Zoho CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $12*

    * /user/month

    Zoho CRM Editions & Modules

    Edition
    Standard$121
    Professional$201
    Enterprise$351
    1. per user, per month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Mautic Marketing Automation
    8.9
    Zoho CRM
    7.9

    Likelihood to Renew

    Mautic Marketing Automation
    Zoho CRM
    7.6

    Usability

    Mautic Marketing Automation
    Zoho CRM
    8.0

    Reliability and Availability

    Mautic Marketing Automation
    Zoho CRM
    9.0

    Performance

    Mautic Marketing Automation
    Zoho CRM
    9.0

    Support Rating

    Mautic Marketing Automation
    Zoho CRM
    4.0

    Online Training

    Mautic Marketing Automation
    Zoho CRM
    8.2

    Implementation Rating

    Mautic Marketing Automation
    Zoho CRM
    8.0

    Add comparison