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Emburse Chrome River

Emburse Chrome River

Overview

What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

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Recent Reviews

Chrome River Review

7 out of 10
October 16, 2023
Incentivized
we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card
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Great Software!

10 out of 10
September 13, 2022
Chrome River EXPENSE has made such a difference in how we manager our expense reports. Our employees out in the field are able to timely …
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What is Emburse Chrome River?

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://emburse.chromeriver.com/expense…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

What is Expensify?

Expensify automates the entire spend management process. Scan receipts, track mileage, submit and approve expenses, manage corporate cards, reimburse employees, pay bills, send invoices, and book travel. Built for individuals and companies of all sizes, anywhere in the world.

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Product Details

What is Emburse Chrome River?

Chrome River EXPENSE is designed to automate and simplify the submission, approval and reimbursement of an employee's travel and expense spend. Its intuitive interface works effortlessly and provides full functionality on any device, anywhere, at any time.

Chrome River EXPENSE integrates an employee's travel transactions (including through a corporate travel agency or travel booking tool), as well as personal and corporate credit card purchases and out-of-pocket expenses. Employees can also upload receipt images or forward emails to create accurate expense reports without typing. With its responsive design, users will have the same features and experience on any mobile browser or using mobile apps as they have on a computer or tablet.

Accounts payable teams can use Chrome River's automated compliance, approvals, audit and reporting capabilities that integrate with any ERP solution or financial system. Chrome River EXPENSE is designed to be configurable to fit the way any business works.

Emburse Chrome River Screenshots

Screenshot of A consistent experience across any screen size or operating systemScreenshot of Simple, customizable tiles for expense entryScreenshot of Approve expenses directly from your inbox with a single click

Emburse Chrome River Videos

See how we streamline expense management workflows
In this video, the TrustRadius team discusses how to manage your expenses using the Sage Business Cloud, SAP Concur, Emburse Chromeriver, and Webexpenses.

Emburse Chrome River Integrations

Emburse Chrome River Competitors

Emburse Chrome River Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesGlobal
Supported LanguagesArmenian, Bulgarian, Canadian, French, Chinese - Simplified, Chinese - Traditional, Croatian, Czech, Dutch, English - UK, English - US, Estonian, French, German, Greek, Hungarian, Italian, Japanese, Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Thai, Ukrainian, Vietnamese

Frequently Asked Questions

Chrome River EXPENSE is expense management software, from Chrome River Technologies in Los Angeles, California.

Emburse Certify, NetSuite ERP, and Coupa are common alternatives for Emburse Chrome River.

Reviewers rate Corporate Card Reconciliation and Payment Status Tracking highest, with a score of 9.

The most common users of Emburse Chrome River are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(169)

Attribute Ratings

Reviews

(76-100 of 123)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Chrome River [EXPENSE] in the US, Canada and Mexico. It has streamlined our expense reporting process to 1 system and has given greater global visibility of expenses through reporting and approvals. We were previously using different systems, including paper processing in Mexico.
  • Ease of flexibility - able to configure items as an admin or through Chrome River
  • Very robust reporting options
  • Able to support different approval paths and admin security roles.
  • Our Mexico location has had issues since implementation. It is an area that is not as strongly supported.
I feel Chrome River [EXPENSE] is well suited for any company that operates in the US and Canada. I am unsure how strong Chrome River [EXPENSE] is internationally, given some of the other issues we have experienced with Mexico.

Overall, it has mobile capabilities that are very easy to use, credit card interface for charges, receipt capture that feeds to the account. It has worked very well for our employees.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We implemented Chrome River EXPENSE about 3 months ago for all employee expense reporting. Chrome River EXPENSE is much more robust and user friendly than our previous expense system. Users love the ability to scan receipts directly to their Chrome River account with the Snap App. The ability to create and approve expense reports from any device at any time makes this system great for our employees.
  • Love the integrated maps feature for mileage expense reporting making it easier to get accurate mileage reimbursements.
  • The ability to snap and send receipts to your Chrome River account from your mobile device is a win/win. Easier for employees and less missing receipts for accounting.
  • Having GSA standard per diem rates for all locations always up to date without having to maintain tables is fantastic.
  • Would love to see a "View Only" role for auditors that would allow them to view any users expenses.
  • Some of the data from our credit card feed such as MCC codes, is lumped into a single text field. I would prefer the option of breaking some of this out into UDFs.
  • Our users get a little confused with selecting receipts thinking they are selecting credit card transactions from the eWallet.
Chrome River EXPENSE is great for businesses who want an automated expense system that allows employees to create expense reports on the go from any mobile device or computer. As an accountant, I like the ability to put policy compliance rules in place that help insure employees are following the rules. For example, we require a receipt be attached to each line item before the expense report can be submitted and warn employees if their mileage exceeds the policy that requires they rent a car for travel.
Marie Frank | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The University of Louisiana at Lafayette uses Chrome River Travel and Expense Module as the only software to preapprove and expense all travel expenses that the university is responsible for. We also utilize it for reconciling our university's credit cards for general expenses. The entire university is using the system which integrates with Banner. The solution has greatly reduced the amount of paperwork that was necessary for these tasks. It also has brought a new level of accountability and audit that was not possible before with manual processing. We are able to track noncompliance of purchasing rules and have eliminated the possibility of fraud to such a low amount that it has won the approval of the state travel auditors. We are also able to plan the expenses for travel in a much more real time manner since the system encumbers as soon as the preapproval is fully approved making budgeting much more possible for individual departments and for upper management. During COVID teleworking, the ability to process everything electronically has been critical and we are thankful that we did this last year. While we haven't completely been able to utilize the analytics because of time and personnel restraints, we are looking forward to doing so as we learn more of the capabilities of the system.
  • Preapprovals are very concise and routing provides transparency at multiple levels.
  • The ability to customize different categories of expenses is extremely helpful as it integrates with the ERP system and we can easily track the spend of certain goods and services.
  • The ability to include the lodging and meal rates so that the sytsem automatically checks the compliance of these saves a lot of time for the auditors.
  • We were able to incorporate the use of Cornerstone to check that those who request mileage or rental of vehicles that they have completed a safety driver's training which not only reduces our risk but also remains in compliance of state regs.
  • The advance payment process is difficult since it is a separate process. There are no safeguards that the user will return the funds that he has been advanced if he requests a reimbursement.
  • We have had some inconsistency with the liquidation of encumbrances.
  • It would be helpful if the creation of rules that conflict with one another provide a warning to the administrator.
  • A report is needed at the cardholder level that replicates the bank statement. You can create one by choosing a particular range of transactions but sometimes they overlap. There should be a standard report for this.
It is very well suited for public higher education who are governed by one set of rules and regulations by the state. It has all of the capabilities to add compliance rules, approval routing and expense tracking that auditors are looking for. There are challenges when the expense must be split between university and non-university entities but the ability to comment and attach documents provides a way to include those.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome River throughout our entire company to manage our credit card expenses. We are in the process of switching from Comdata. As of yet, Chrome River has proven to be leaps and bounds ahead of Comdata in regards to user experience and simplicity. We are fairly new users but have enjoyed the experience so far.
  • Expense coding.
  • Receipt management.
  • Batch submission.
  • We've had some minor problems while integrating with our ERP.
Chrome River seems to be well suited when managing a large number of employees who have company credit cards. Due to the nature of our work (we are in the construction industry, tailored towards the oil and gas industry), we have superintendents or project managers who need to make quick purchases for minor items. Usually those purchases have a time constraint and may not be suitable for a PO. Our credit card holders can easily capture the receipt at the point of sale and code the purchase when it has hit their account.
Ginger Ausloos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We recently transitioned over to Chrome River Expense from another service provider. The system is easy to use, they have a great training center (virtual) with both recorded and live options. You have the ability to email expenses directly and integrate corporate expenses to go directly into the system to make the processing of payments super easy for our users.
  • Email expenses
  • SSO
  • Corporate card expense automation
It is well suited to handle expense reports and credit card expenses. It has the ability to follow your approval process. It also has an easy to use dashboard for users to keep track of their expenses and those they have approved. I can't think of a scenario where it is less appropriate. Our only issue is with being able to see expense reports from the email request when you are informed of an expense needing your approval.
September 30, 2020

Chrome River EXPENSE Rocks!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome River EXPENSE across our organization. It helped to streamline the way we process our expenses. It took us from a manual, paper process to full automation. No more worries about retrieving the correct approvals or wondering when AP received an expense report for processing. I love CR Mercury which allows our users the capability to use mobile and tablet devices.
  • Automated approvals--once the routing rules are added to CR there's no worry if the expense will route to the appropriate individual for approval.
  • Budget verification--this relieves the manual process of verifying if someone is within their budget. If they are within their budget, the expense will flow through the process seamlessly. If they have depleted their budget funds the expense report can be set to route to a particular manager in their department for further review and approval.
  • Analytics--I like all the available reports Chrome River has available to check the company spend.
  • Integration--The integration with other software programs is impeccable. Our credit card program and the supplier we use to pay our foreign suppliers both work seamlessly with Chrome River.
  • I would like to see Chrome River provide different sorting options for the Expense reports. I would like our AP auditors to have the capability to sort expenses according to the submission date.
  • It would be nice to have the routing rule for each approver on the first screen next to the approver's name when you select tracks.
Chrome River EXPENSE is well suited for processing expense reimbursements and credit card transactions charged to a company credit card.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We implemented Chrome River EXPENSE for site-wide use. Previously we were processing expense reports using paper forms. Moving to Chrome River has made the process much more efficient and allows expense owners to see where in the process their expense reports are.
  • The layout of the expense screen is very user friendly. The pictures on the tiles show you exactly what the tile is used to reimburse.
  • The tracking feature has been the most helpful for our organization. It allows expense owners to see where in the process their expense report is. Prior to Chrome River, we utilized paper forms and expense owners never knew for sure who had their expense report at any given time.
  • The CR SNAP app is a great feature that allows users to take pictures of a receipt on their phone and submit it within minutes.
  • We have an automatic audit selection rule set up. We would like to have an email sent to the named auditor each time a report is selected so the process is not delayed.
  • The OCR for receipts could be a little more robust. We are noticing it reads the receipt but not the correct data.
  • We are using a single sign-on link. Users are not able to bookmark this link and use it later. I found when using Google Chrome, you can save it as a shortcut, but not as a bookmark.
I would definitely recommend Chrome River EXPENSE. It is a very user-friendly program. One thing we have tested is taping several receipts on one piece of paper and scanning it in. Chrome River recognized each receipt individually. However, I would recommend using the CR SNAP app instead of scanning in your receipts if you have that option. The app is so quick and easy to use.

One area where we have had a drawback from moving to Chrome River is having direct supervisors at a different location. We have employees paid at one location and their supervisors are in a different HR location system. We have entered the direct supervisors manually and this allowed us to overcome the issue.
September 29, 2020

Payback's a breeze

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our law firm utilizes Chrome River Expense for all expense reports. We use this Globally for all employee expense reports. The system helps in keeping track of the reports coming in and ensures we do not miss anything from an approval aspect. The reports arrive very organized and receipts are easily viewable.
  • Organized expenses
  • Several filter options available
  • Easy to sort
  • Provide more reports in view area
  • Refresh faster as scrolling though items
  • Make new vendors stand out without having to filter specifically for them.
Personally, I do like how fluid entering an expense is. All necessary information is easy to fill out and navigate. We use expenses for food reimbursement, mileage, office purchases, as well as many other scenarios. I process more than submit from an Accounts Payable perspective. I have not run into too many issues reviewing approving items. The option to mark off each line during recon is a useful feature. Also, I enjoy having multiple options to view receipts.
September 25, 2020

Small fish with a big bite

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chrome River is used by our all UK-based employees, with the vision to rollout globally to other countries we operate in. It takes many clunky, outdated systems we were running previously and brings a single system for users to become familiar with. The intention was to provide a user friendly interface which staff would enjoy, which it has done - ruined only by our own expense policy! Who likes a policy...
  • Friendly user interface to provide a good user experience for our our employees.
  • Great visual feedback for ease of use.
  • Seamless integration with other systems.
  • Industry-leading OCR technology.
  • Handling of data for reporting/dashboards.
  • Front-end control of the system (however this is improving).
  • Quirky "issues" often not replicable, but without solution.
This is certainly the best non-market leading solution which I have used, which when combined with the lower associated implementation/operating costs and the "small system" feel, I think far outweighs the benefits of taking a market leading solution, certainly in our business.
Implementation was smooth and painless and continued support has been strong.
Score 10 out of 10
Vetted Review
Verified User
Our entire organization utilizes Chrome River expense reporting for both personal expense reimbursement as well as corporate credit card expenses. It streamlines both types of expenses to ease the end user's experience and minimize the need for multiple systems. It is also integrated into both our payroll and accounting system. Last but not least, it is paperless.
  • Mobile functionality
  • Ease of use
  • Receipt capture
  • OCR technology
  • Allow an expense to be split between different expense types/tiles
Chrome River expense is great for all expenses. I cannot think of a scenario that would not be a good fit.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE is being used in our organization as an expense management system for travel and expenses amongst our faculty and staff. We have been leveraging the OCR technology for smoother receipt handling, which also allows for a more enjoyable user-friendly experience. This expense management system is now being used by our whole organization. The main business problem it addresses is the retention of paper copies of receipts and it also makes it easier for our credit-card administrators to track departmental spending.
  • Uploading receipts
  • Categorizing expense types
  • Smooth approval routing of expense reports
  • Consistency with interface
  • Real-time credit card balance
  • Smoother handling of OVAT taxes
  • More access to ad-hoc reports for end-users without having to use analytics
Chrome River EXPENSE is best suited for large organizations that have over $500,000 in monthly spending and over 500 credit card users that need help with their reconciliations.

Chrome River EXPENSE is not suited for small companies, as it is too advanced for a small business to use if they do not have a large workforce.
September 20, 2020

Newbie's Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Currently, we are using Chrome River Expense for Travel. We had a soft launch with 3 departments last year and we're planning to do a full launch throughout the college this summer but all travels have been canceled due to the Covid-19 pandemic. The full launch has been put on hold. We expect Chrome River Expense to streamline our travel process from manual operations to online/electronic procedures resulting in a more efficient and effective pre-approval and expense reconciliation.
  • Time and steps involved in pre-approvals are greatly reduced.
  • Travelers/users can easily upload/attach receipts using the CR Snap.
  • The Per Diem Wizard and Currency Exchange built into the Chrome River Expense save users a lot of time and work in getting the rates.
  • Right now, the approver can only enter a C\comment and return the expense report to the traveler for editing; it would be great if the first approver is also allowed to enter or edit the 'allocation' to charge the expense to the correct cost center.
So far, we're using Chrome River only for our Travel.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE is being used for travel and entertainment expenses across the company. It was initially set up for high-volume users and eventually rolled out to everyone within the company who needs to be reimbursed occasionally for travel. We have recently decided to add other business expenses to our account, which will add 20-40% more expenses to the system each month. Prior to using Chrome River we had a manual system. So this platform has allowed us to automate, use routing rules to speed up approval, and compliance rules to ensure that users adhere to company policy more consistently than before this was implemented. We now know what's being spent on a regular basis with a few clicks.
  • Flexibility - able to fit the company's structure instead of forcing us to change our G/L codes, structures, and IT setups.
  • Innovative and Responsive - always working on new updates to roll out based on feedback.
  • Practical -the program is user-friendly and easy to figure out, especially for those who are familiar with computers or phones.
  • The company has merged with other competitors and expanded with new customers in the last year. Some things take longer than they used to, though they are offering better products through the merge. I think it takes time to train and hire with the circumstances.
  • Customer Service - when you discover problems you have to help the initial service reps realize that you are reporting an error but you have no intention of being the main person fixing the problem...that's their job. Sometimes they are too quick to consider a matter resolved instead of checking to make sure I'm satisfied with the fix. (I often escalate serious issues from the start because the next level of management gets the job right the first time).
  • Reconciliation - the reports will work for you if you figure out how to get them arranged for what you want. In our case, we needed special reports for our bank reconciliation and ended up building them ourselves instead of using their standard report because it couldn't do what we needed.
If you have a business with 100s-1000s of expenses/month, this will make life easier. If you have a small operation, you will probably want something less robust. The platform has lots of capabilities and we have probably only used it for 50% of what we could at this time. We're expanding uses by next year.
If you need a platform that works in the office and in the field, this is great. We have people traveling all over the world and can conveniently submit expenses as long as there is internet. We have people working in multiple currencies and other languages. The adaptability of the system allows operations that span countries to harness the full spend in one location, regardless of currency.
September 07, 2020

Papers be Gone!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use CR Expense across our organization. We are using it to eliminate papers being shuttled around or even mailed in. We built it to have a ton of checks and balances to our business policies and it is providing us with a better dashboard of expense categories with improved timeliness.
  • Saves time: everything is accessible from all over the globe.
  • Provides audit pass/fail systematically instead of eating up employees' time.
  • Changes are easy to make: great Help Desk resources!
  • Most of the training is already out there to use and reference.
  • OCR is not ready.
  • Implementation was brutal. We were led to believe we would have an expert leading us; one that was both familiar with CR AND Higher Ed.
CR is well suited for auditing compliance and polices. We built in our business policies and determined if they were warnings (able to move on through the system) or violations (request could not move on in process until it was corrected). This eliminates a ton of employee hours auditing paper copies, etc. CR is not well suited for OCR. This was a function that we were really looking forward to. We wanted it to save time in data entry for the users and also produce fewer errors. This piece of the project certainly needs more work.
September 03, 2020

Customizable

Alexis Diaz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Chrome River EXPENSE is being across our organization in all departments for all expense related items from our employees out in the field to all employees with in the home office. Chrome River EXPENSE has helped us streamline our expense management processes as well as follow our company policy for any travel related expense items. It has also helped us customize the system and request new enhancements that meet our customer needs as well as helping us to audit our expense reports faster while still being accurate.
  • Customizeable.
  • User friendly.
  • Problem solving.
  • Future ready.
  • OCR needs some enhancement.
  • More training on configuration.
  • More then 3 allocations fields.
CR EXPENSE has been there to be able to help us customize the system to meet our employee and clients needs.
Score 10 out of 10
Vetted Review
Verified User
We use Chrome River EXPENSE throughout our entire organization. We went from paper expense report, inter-office mailed receipts and a team of people reviewing each item. Upon launch of Chrome River we were able to immediately notice that we can process everything (including approvals) so much more efficiently. We were also able to reallocate people who reviewed the expenses and allow them focus on other areas in accounting.

When we rolled out Chrome River we focused a lot on training and ensuring our end users had all of their questions answered. This paid dividends when we went live and we continue to update our training materials to reflect our current environment.
  • Process improvement.
  • Time to payment.
  • Resolve conflicts or things that need to be adjusted.
It's so easy to use and makes the org more efficient so I see no downsides at this time.
September 03, 2020

Very Easy to Use.

Craig Neukirch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome River EXPENSE for all expense reports submitted within the firm. This allows us an easy way to approve and track spend across all departments. We also have Chrome River synced with our corporate credit card which allows us to see all remaining expense items that have yet to be placed in an expense report. This allows us to know our spend before the reports are submitted at the end of each month.
  • The technology is very easy to use. The Chrome River SNAP app is a fast and easy way to capture receipts.
  • The program runs the same on a computer, tablet or phone allowing for great flexibility in submitting and approving reports.
  • Their integration with our corporate card makes tracking and submitting expenses very easy.
  • The expense product fits all of our current needs.
Chrome River is ideal if you have a corporate card that can integrate with the system. This allows you to track expenses that have yet to be submitted as well as give a reminder to anyone sitting on an expense report. We have multiple layers of approvals for different charges and the routing rules allow us to send items to the appropriate individual or group to approve each line item. We were also able to set the rules so that different departments only see the harges that they approve and not the entire expense report.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE is used across our organization for travel authorization and reimbursements. It has made the transition for us from paper forms to electronic forms and authorizations, and automation of payables processing for travel items. Users can enter their own travel expenses or designate a point person for their department.
  • The product is intuitive, if you can shop online you can use this tool.
  • The EXPENSE solution is fairly customizable.
  • Tracking of approvals is transparent to the user.
  • Customer Service is severely lacking at Chrome River.
  • Their tools used for a help desk are an awful experience.
  • Response times vary greatly dependent upon the agent assigned.
  • Senior leadership fails to take responsibility for the action (inaction or lackadaisical action) of their employees.
The Chrome River EXPENSE module is well suited for larger organizations, and organizations with centralized corporate offices that process payables. The tools contained in the EXPENSE module for travel (my only use) allow for users to submit the reports on the go, and for approvers to approve on the go as well. No one need even see each other to perform the work fully and with good compliance tracking.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are keeping track of all corporate spending with this system. The visibility of where all expenses are in their approval process has been great for our users. Since everything flows faster, we are able to process reimbursements faster too. Our ability to also track compliance violations helps with know where users need additional training. The compliance reports are very useful.
  • Corporate card program integration
  • Compliance rules
  • Capturing and reading receipts with OCR
  • Approval routing exceptions
  • Area for users to up-vote road map items
Integration with our corporate card program has been such a time saver. All users are able to track and expense their incurred business expenses in a timely fashion, and that helps with decision making. We also integrate with our travel agency, so expensing full trips now take way less time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE replaced our paper expense report system in 2013. We utilize it throughout our entire organization on the Platinum platform but are migrating to Chrome River Mercury platform of EXPENSE in the next few months. We have a range of users, with some preparing one expense report per year to many that prepare monthly reports with multiple expense items.
  • Emerging technology.
  • Consistent performance.
  • Training is well done.
  • Difficult to connect with Project Managers at times.
  • Help Desk can be slow to respond.
Chrome River EXPENSE has recently stepped up their game on technology, rolling out the Mercury platform. This version of CR will help improve our user experience, as well as reduce the time that managers spend approving expense reports. The Snap app and OCR technology will drive efficiency for our users and superusers of EXPENSE.
August 28, 2020

Love Chrome River!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Chrome River across our entire organization. It enables us to more easily facilitate the workflow of expense reporting and management.
  • Makes keeping and submitting receipts much easier - no more carrying around little bits of paper. Just snap a pic and email it in!
  • It's much easier to search past expense reports.
  • The entire approval process is much easier and more streamlined.
  • The optical character recognition feature could use a bit of work. It's good a picking up amounts but sometimes doesn't get the merchant name or other details correct.
Chrome River is fantastic when I am traveling - no more trying to keep up with a bunch of little scraps of paper and scribbling what each expense is for. Just snap a pic and upload it to email. It's that simple. Also, as an EA, it's great that my boss can also just snap and upload - especially given that my boss is located in a different state than I am.
Score 8 out of 10
Vetted Review
Verified User
CR EXPENSE is being used by the whole organization. We were the 83rd customers so we implemented it as CR's first customers. It was before my time but it addresses manual expense submissions and expedited approval processes and compliance.
  • Compliance rules.
  • Routing rules.
  • Ease of creating an expense.
  • Routing rules Excel sheet can be complicated and confusing to understand. There needs to be a CR version and a User version where the User version is less technical.
  • CR is now allowing users to create their own compliance rules through a rule builder. They are pushing the development onto the user.
Chrome River EXPENSE is well suited for medium to large organizations with 100+ employees, organizations that require a lot of rules and auditing to ensure all expenses are fully controlled and traceable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Across the entire organization. Transparency in the routing/approval process. Faster approval and payment processing for expense reimbursements.
  • Routing.
  • Transparency.
  • Custom rules.
  • Ability to create custom reports.
  • Greater OCR capabilities.
  • Expense management capabilities as in their Invoice product.
Anyone looking for an accounts payable expense management tool should consider Chrome River. Chrome River gives users the ability to submit track and manage their expense reimbursements. It gives administrators and approvers greater control over their budget related to expense expenditures.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Chrome River EXPENSE is being used as a travel expense management system across the entire campus. Chrome River addresses pre-authorizations, our travel reimbursements, travel card allocations, card reconciliations, records and reconciles cash advances and reporting needs. Additionally, the system has solved our report tracking challenges, enforces our compliance rules and assures uniform approval routing.
  • Chrome River enforces compliance rules without fail.
  • The system allows the end user to track their reports and advises approvers of action needed.
  • The system makes attaching documents to reports easy for the end user especially with CR snap. No more tacky pieces of paper to keep up with.
  • The ability to prevent closed funds from exporting to the ERP system.
  • The system will map and calculate appropriate mileage.
  • The system only allows 2 credit card company downloads. Would like more.
  • Would like to be able to generate and manage the cash advance process more efficiently when the piggy bank method is not being used.
  • Would like to be able to view (in standard reports) the CR reference numbers for journal entries and vouchers exported to the ERP system.
The rating would be a 10 if the colleague is currently using a manual system and never experienced an automated expense management system before.
Some institutions have homegrown systems and/or use competitors products. The rating is 8 for those colleagues. I would highly recommend Chrome River EXPENSE system for several reasons. The elimination of handling and storing paper documents, the ability to design appropriate approval routings, unlimited routings, end user ability to track reports and built in compliance rules.
August 25, 2020

Chrome River

Hester Abadie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The Chrome River experience is used by the entire organization for a quick and easy way to be reimbursed for travel and entertainment transactions. It is virtually easy to use and I love the OCR imaging feature available on the Mercury platform.
  • Easily create expense reports.
  • Routing for approval.
  • Provides multiple ways to submit and approve expenses.
  • The ability for a user to see payment information directly on the transaction.
If Chrome River had the ability for a user to see payment details on each transaction, users would be able to self serve without waiting on AP to provide payment details.
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