Review of Cvent Event Management
Cvent provides a seamless registration- register online, selecting sessions, making payments, etc. The event app provides conference info, …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (42)8.686%
- Registration, RSVP, and ticketing (43)8.686%
- Event analytics (43)8.282%
- Email marketing (44)7.979%
Reviewer Pros & Cons
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
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March 30, 2024
Cvent Event Management
Score 10 out of 10
Vetted Review
Verified User
We use Cvent Event Management for managing our large events as well as our smaller training class events. Cvent Event Management allows us to manage sessions, exhibitors, speakers, attendees, and so much more. We are easily able to create a website that integrates all of the event details. We can also create a website for the attendees to use and actually engage with everyone.
- Attendee Management
- Session development and management
- Exhibitor management
- Speaker profiles
- Certificate abilities
- Badge and Certificate design software
March 26, 2024
Well-rounded registration management system
We use Cvent Event Management primarily for event registration, reporting and event website.
Cvent Event Management has obviously been built with complex events in mind. Our registration process for many events focus on lots of different registration types, optional and included sessions, travel and accommodation management, automated emails and invitation only events.
It is fit for the purpose we use it and I would recommend it to other organisations that are in need of a robust registration system.
The reporting aspect is fully developed and there are a variety of reports templates that can be used as a starting point. You can report on almost anything captured within the system.
Cvent Event Management has obviously been built with complex events in mind. Our registration process for many events focus on lots of different registration types, optional and included sessions, travel and accommodation management, automated emails and invitation only events.
It is fit for the purpose we use it and I would recommend it to other organisations that are in need of a robust registration system.
The reporting aspect is fully developed and there are a variety of reports templates that can be used as a starting point. You can report on almost anything captured within the system.
- Reporting
- Registration
- Invitation only events
- On Arrival
- Search functionality within the support section, it isn't always to find answers to specific problems
- Sometimes it seems like there are too many steps to achieve one thing
- We have events that means a variety of individuals, not tied to a registration type, should have different types of visibility to agenda items. It would be could if it was easier to limit visibility in other ways other than registration types (without having to build out 100s of registration type variations)
February 23, 2024
Great management tool!
Score 10 out of 10
Vetted Review
Verified User
We use Cvent Event Management for all of our events (in-person, hybrid, and virtual). The tool has provided us with across the board branding, we are able to pull critical analytical data for promotion and commercial purposes. It has provided our organization with the ability to compete competitively in the market.
- Data collection
- Data Analytics
- Attendee Experience
- Areas of improvement would be greater connectivity on new Cvent products to existing products.
- More opportunities on online learning of the tool instead of once a year at the annual conference.
December 27, 2023
Avid Cvent Event Management User
I managed attendee registration for a number of programs at a time. Cvent Event Management has made it possible to organize all of these requests. It makes it much easier for the attendee, the manager (myself), and the clients we work with. I've had to manually collect this information before - Cvent Event Management definitely saves time and frustration.
- Reporting features
- Organized data
- User friendly
- Updating attendee info - without access to my clients full account, I get stuck and can't update an email or incorrect spelling
- People are constantly skipping hotel and/or airline requests
- Make a report that pulls absolutely every single thing collected in a website
December 19, 2023
It's works!
We are 3rd party service that builds events on behalf of clients. Sometimes we are building in our account and sometimes in the client's account. Each use case is different based on the client, their event needs, and goals.
- Clean
- Simple
- Ability to brand
- Features are not grouped together in a way that makes sense and/or terms used are not typically what you find in the user world.
- Reporting should be reviewed and upgraded.
November 02, 2023
Cvent Event Management a Clear Winner in the Space - For a Price
Cvent is used by our marketing department, as well as key staff on our sales team. This event management system allows us to manage the full lifecycle of our events and integrate the data with our Salesforce CRM. Cvent's nimble platform allowed us to quickly pivot from in-person to virtual events in early 2020, and execute triple the amount of events as usual, and also integrate Zoom into the platform. In fact, we were Cvent's first native Zoom integration client.
- Event landing pages are fully customizeable with your company branding, and the latest version of the landing page creation tool, "Flex", is a true WYSIWYG tool, requiring no HTML coding knowledge.
- There is a robust survey tool add-on, Inquisium, which allows you to survey your attendees, and even sync their responses to your CRM.
- Contacts/invitees functionality is very robust. You can easily track who you've sent event invitations to, whether they've opened the invite, registered, declined, etc. And you can sync this data to Salesforce Contacts and Salesforce Campaigns to make it easy for your sales team to see who has registered (without having to constantly ask you!).
- There's a robust venue sourcing and RFP tool integrated in the system!
- Cvent can be integrated with Zoom for a seamless experience for webinar attendees.
- So many modules or functions are "add-ons".
- Subscription prices have creeped up over time.
- Per person registration can be very expensive over time.
- They need to do a better job of allowing clients to report on ANY data points.
October 23, 2023
Cvent Event Management is a game changer!
We use Cvent Event Management as our event management tool. We use it to create event websites, send invites, track registrations, and track attendance. We utilize the Salesforce integration.
- Customized event websites
- Customized event emails and communcations
- Salesforce app integration
- Registration and attendance tracking
- Real time Salesforce app information sync
October 09, 2023
Cvent - Innovative and Dependable
We use Cvent Event Management as a tool from pre-event to post event. It truly makes the event experience from save the dates, invitation, registration website (which houses all of the information from our attendees and also gives them all of the information they need to attend the event). We also use it for communications pre-event and surveys and post event communications. It is a vital tool in connecting the attendees with the event.
- Connects attendees with information for their event.
- Allows us to safely collect data and information from our attendees needed to provide to our vendors.
- Allows us to organize data and build out custom reporting needs.
- Sometimes glitches - but these things can happen on any tool.
- Maybe feature more classic features into FLEX.
September 27, 2023
Cvent Event Management makes meeting management that much easier
I am a daily user of Cvent Event Management, we support multiple client meetings and events and use it to gather all relevant data needed for a successful event. We have many clients that previously captured necessary data via surveys or emails, where they would have to piece together an attendees information like if they were attending or not, name badge details, dietary needs, swag sizes, activity preferences, etc. Then they would have to give attendees direction on how to book flights or ground if necessary. By setting their events up in Cvent Event Management we work with clients to obtain all data with one easy registration process, making their lives easier. We also use the event pages to relay all the important details of their event, such as agenda, speakers, session details, activity information, flight/hotel/ground details and more.
- Reporting
- Built in widgets to collect information
- Planner alerts
- In my experinece, I sometimes we find pop up boxes when for ex we are changing an attendees session to not show all information and you don't realize until you scroll down it is asking additional questions.
- I can't always find things I need in the online help searches. In my experience, often unless you get lucky with a specific wording, it's hard to find articles to help with issues.
September 01, 2023
An app that does it all
My company uses Cvent management to create events for our company and give our attendees easy access to information about our events, how to schedule and plan their day, and have knowledge about the event itself. Cvent has been very user friendly and easy to navigate to create the perfect app for our users.
- User friendly
- Customizable
- Accessibility to reports and surveys
- Schedule page can be a little easier to navigate
- Having the option to be on a waitlist on the app so it can be added to your schedule if you can go in to the session.
- Have the option to use Face ID to get into app after initial login.
July 27, 2023
Cvent
Our team uses Cvent to hold ~500 person events for our donors as well as managing international trips for donors to visit the field to know how their funds are being used.
- Admin user interface
- Registration paths
- Access portal
- Flight requests for multiple stops/flexibility
- Easier editing interface for building websites
- Reports to load faster
July 27, 2023
Great centralized tool
Score 10 out of 10
Vetted Review
Verified User
We are using the platform for our event websites and registration process and is has helped us streamline a lot of that process into one central area. Before Cvent Event Management we were using a lot of platform that did not communicate with each other which created a lot of broken bridges and Cvent Event Management has elevated that
- Customer support
- Ease of usage within platform
- Streamlining registration process
- How to implement new features
- Ease in locating resources
- Generating reports
We use Cvent Event Manager for all of our event planning from beginning to end. We use it for event management, website, registration, hotel reservations, venue sourcing, hybrid events, event recordings, marketing, and in-person app experience. It is very nice to have one program that can handle all of this instead of having to transfer data between multiple softwares.
- Their event app is great! It makes Q&As very easy and allows moderation
- Having 1 software to handle all event aspects is so helpful
- They are always looking for new ways to innovate. I get excited for each new feature they roll out
- Their customer support isn't very helpful
- Their website design can be so user friendly that you can't edit certain features or have the website be exactly how you want it
- Their email marketing can be frustrating when you have to edit the same email in multiple places to reach the same audience
July 25, 2023
Choose Cvent!
We host 2 conferences per year and have utilized Cvent Event Management since going hybrid; offering both in-person and virtual experiences. Cvent has consolidated multiple platforms into one for us: event management, registration, website, virtual conference website and mobile app, which has also helped consolidate staff resources on our conferences within these areas and streamline & lower costs.
- Customization
- Capabilities
- Attention to Detail
- Complexity, sometimes more is too much
- Missing functionality in exhibitor email customization (i believe this has been fixed!)
We are an enterprise user, therefore, we use quite a few of the Cvent product modules. We currently use Event Registration, Sourcing, Abstract Management, SMM, Membership Management, and Email Marketing. The Event Registration Module allows us to be fairly flexibly with our event setups for each of our clients as well as internally. We pride ourselves on thinking outside the box where Cvent Representatives would have not gone. We have currently implemented the product 80% in our Meetings & Conferences, Group Travel and Association Management team--services not fully utilized are SMM and Email Marketing. The rest of our company utilizes mostly the Sourcing Module, however, there are times when the Event Registration Module is used accordingly. It has really helped streamline a lot of our previously manual processes--ie. Paper registrations, manually processing credit card payments, manually sending/mailing paper receipts to registrants are just a few.
- Sourcing - Love how the system allows you to create one lead and it sends it to as many hotels/locations you wish to send it to. Additionally, it provides instant feedback on whether or not a hotel/location can accommodate your request. If you receive a submission, these are reportable from the system, not manually collated by a staff member.
- Event Registration - Love the ability to create an online process to allow registrants the easy on registering online.
- Surveys - Integrates an event survey automatically to easily track and remind attendees
- Reporting - this can be somewhat difficult to use and clunky. It doesn't always pull all the information the first time you run it, and sometimes requires more than two times of running the report to get all the data needed. There is no way to report on Session Groups and this has been frustrating for over 11 years!
- Membership Management - seriously lacks an update or the functionality needed for most associations. Was created more for corporate membership programs not association membership programs. Very clunky and difficult to use. We have had to use custom questions to help with the reporting side of membership as the standard reports are limited and do not represent the requested or needed data.
- Abstract Management - has improved the most over the last year, but still doesn't allow a review to see more than 100 submissions at a time.
July 24, 2023
Event management made easy!
We use Cvent to create event websites and manage our meetings throughout the year. It makes it easier for our event coordinators to register attendees and their guests. Our attendees have a much better experience of being able to register from our website any time they are free.
- Creates a beautiful website in minutes that is aligned with our branding.
- Organizes the hotel and travel information for attendees.
- Quick email communication to our attendees through Cvent.
- Making it easier to make changes after the event goes live.
June 27, 2023
Cvent Saves Time
We use Cvent as the registration system for 10-15 in-person events per year ranging from 100 - 2000 attendees. We use Cvent's platform to also track speakers and exhibitors and collect information from them and to link the provided information into the Cvent AttendeeHub software for our event app and OnArrival 360 to manage attendees on-site.
- Customization of Registration Process
- Creating a fulling integrated system that creates a seamless experience for attendees
- Custom reporting features
- Exhibitor Management tools need to be flushed out a bit more
- Some rules they have set for certain features can work against you if your program doesn't fit in it's parameters
- Forcing attendees to use unique emails has been an issue for some of our events
May 22, 2023
Great Product!
We use Cvent Event Management for emarketing, attendee management, registration, event websites, and onsite badging for all of our events. It creates a very seamless way for us to gather, track, and report out on data.
- Attendee Management - tracking statuses and contact information for your whole attendee list
- E-Marketing - the ability to create customized, professional HTML emails in an easy email designer!
- Reporting - Cvent has one of the most robust reporting systems I have ever used. The ability to create and save custom reports, along with publishing to an access portal for non-cvent users is a huge time saver!
- Website Builder - greater functionality for customization, backgrounds, etc.
- Attendee Hub App - more customization on the individual pages.
May 05, 2023
Good in person event management
The Event in a Box system was very useful for registering attendees at a conference, and then being able to check them off and print their name badges as they arrived. The Lead Capture element worked well with this too, with the QR codes printed on their name badges providing the information needed.
- Print name badges
- Lead capture
- Seeing who has arrived out of those registered
- Tricky to upload attendees in the correct format
- Logging in for the first time didn't trigger a password email
February 03, 2023
A Feature Rich Event Management Platform
Cvent Event Management is a robust platform with a lot of different options for event management of all kinds. My organization utilizes its services to support in-person conferences and webinars throughout the calendar year. There are many options for building out the registration, developing the event's website and sending event-related emails to invitees and registrants.
- Complete histories of attendance and email traffic with all parties associated with events
- WYSISYG Website and Email platforms that are easy to use for those not familiar with HTML
- Stored libraries of assets like speaker information and registrations questions that can be utilized across multiple events
- More streamlined user interface
- More flexibility for users that have better familiarity with HTML
- Less clunky design tools within the pre-made widgets used in the web interface
December 17, 2022
Cvent Event Management is Useful, But Not the Most User-Friendly
We use Cvent Event Management for our annual in-person event and virtual master classes. It helps us with collecting registrations, and revenue, updating event information, email reminders, and surveys after the event take place. Our company requires a platform that hosts every aspect of the events we host from preplanning the agenda to invitations, to registration launches, to post-mortem feedback opportunities.
- Clear display of agenda items
- Easy-to-use attendee reporting
- Quick weblink customization for marketing analytics
- It's really difficult to know if an attendee actually showed up to the session
- Subsequent surveys that are contingent upon attending the event are not possible. Only surveys to the general attendee list are possible (so you don't ever know if they attended)
- Exporting reports or agenda items is not easy or sometimes possible.
- The agenda builder / editor is very tedious and not as user friendly to an inexperienced user.
November 20, 2022
Personalized and Customized Event Management
Score 10 out of 10
Vetted Review
Verified User
Within our department, it is used heavily as a communication and registration tool in event management. We use it for sending advertising emails and building registration and information websites for events with over 4,000 attendees from around the world. We use it for check in at events, to collect fees, and for data and statistic management after the events.
- Provide design options
- Easy-to-learn system
- Sata and analysis
- Managing all parts of an event in one system
- Some products have too many features
- Help articles are sometimes outdated
- Phone app is outdated
October 31, 2022
Cvent
We use Cvent Event Management every day to organize events. Larger organizations go through us to plan and organize their events. Cvent helps immensely to ensure we have all the necessary information stored and available for a smooth event.
- Reporting
- Sessions
- Room Block Management
- Outages
- Flexibility with requesting changes to the system
- Customer Service when calling
August 24, 2022
Cvent Event Management at a Glance
We are an events and experiences company. We utilize Cvent Event Management every day for our event registrations. We have hundreds of events each year that require registration and Cvent Event Management is the platform that helps us complete this task. Without Cvent Event Management, our jobs would be much harder. They have been a good partner for us.
- Easy event registration set-up
- Tracks sessions well
- Easy communication with attendees
- Cvent Event Management has been down quite a bit in the last couple months.
- The hotel registration feature is clunky. Needs improvement here.
- Reporting could use some updates.
May 04, 2022
Cvent Review - Express
Score 8 out of 10
Vetted Review
Verified User
We used Cvent Express for all of our in-person events as well as Webinars. Thanks to the WebEx integration. Most of the events we hosted were not large (i.e. we did not need to book hotels, have tickets for entry, etc.) so Express made the setup process quick and easy. After that was done, it also made registration, pre-event follow-up and post-event follow-up seamless.
- Provides an easy way for guests to register for an event.
- Invitation/Event Reminders Emails.
- Being able to check attendees in/quickly pull a participant list.
- The landing page build process could be more user friendly.