Formstack Forms

Score7.5 out of 10

161 Reviews and Ratings

What is Formstack Forms?

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

Categories & Use Cases

Response tracking
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
Category average: 8.4
Data export
Data collected within the tool can be exported to another program for additional reporting/analysis.
Category average: 8.6
Analytics
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Category average: 8.1

Standard reports
Includes canned reports that allow users to generate and share accurate survey results.
Category average: 7.9
Changes to live survey
Users can make changes to live surveys after they are published.
Category average: 8.4
Custom reports
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
Category average: 7.8

Monzon Miriam View profile

Accreditation Manager in Legal at Hamilton County Sheriff's Office (201-500 employees employees)

Use Cases and Deployment Scope

I use Formstack Forms currently for the agency's public survey. This is a requirement for our agency's accreditation. While Formstack accomplishes the goal of a survey it could be a little more innovative.

Pros

Formstack Forms has great analytics
Is user friendly
Offer various types of form templates

Cons

Room for improvement include their customer service, you have to put in a ticket for any type of communication
Training is lacking
It can also be pricey
Should be more innovative

Return on Investment

It serves the purpose of conducting the agency survey
Easy to share
Pricey
Little template options

Other Software Used

PowerDMS by NEOGOV, Adobe Acrobat

Usability

Verified User

Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We use Formstack for various reasons. We've created a makeshift CRM that our sales team uses to log customer interactions, which is integrated with another data analytics software. Our Marketing team uses it to capture customer information. We also use it internally for surveys, sign-ups, and other similar things.

Pros

Easy to build.
Adaptable
Solid Base-Level Integrations.

Cons

Expanded integration.
Style options aren't the easiest to follow.
Need more advanced options to build forms that don't require coding.

Return on Investment

Streamlined our information gathering process.

Alternatives Considered

SurveyMonkey, Constant Contact and HubSpot Marketing Hub

Other Software Used

HubSpot Meeting Scheduler, Canva, Adobe PhotoShop, Hootsuite, Epicor Eclipse

Usability

Verified User

Analyst in Research & Development (11-50 employees employees)

Use Cases and Deployment Scope

We use Formstack Forms primarily to collect information from our clients that we then use to provide them with services.

Pros

Options to receive different types of information (numbers, short/long answers, as well as file uploads)
Organization of form into multiple pages
Ability to save progress and come back later to complete the form

Cons

It would be nice if Formstack Forms gave users greater stylistic control when creating the forms. Currently, some fonts are too large or too small and can't be controlled. It would also be nice to have more control over the section dividers/spacing between areas.
When creating forms, the input box for descriptions is a bit unwieldy. You have to click on "Edit Description Area" to open up a box to edit the text. It would be nice to not have to go this additional step.
It would be nice to be able to preview the form in a "preview" page that doesn't require you to have to input fake information (in a multi-page form) in order to see/review the next page. Having to input sample information again and again throughout the editing process becomes very time consuming.

Return on Investment

Formstack Forms has really helped us in our client data collection for important everyday business functions. It's a great way to get info from clients and organize it meaningfully.
It's definitely improved our efficiency due to the smooth data output.
We've been able to coordinate client data collected through Forms with exporting results to our mailbox for efficient and timely processing.

Alternatives Considered

SurveyMonkey

Other Software Used

Insightly, BambooHR, Microsoft SharePoint

Usability

Verified User

Analyst in Corporate (1001-5000 employees employees)

Use Cases and Deployment Scope

We use standard forms for every day tasks such as equipment cleaning checklists, standard work checklistsWe have created a stock ordering system via Workflow with the use of PDF extracts for delivery notes, we have integrated this across several departments.We have also created several reporting dashboards on Tableau using a link to many of our forms

Pros

Checklists
Stock Control
Document signing

Cons

Workflows only allowing single users to access forms at one time
I think design of form appearance is lacking
In our experience, very poor technical support

Return on Investment

Positive impact - less time wasted with front line staff and clients
Positive impact - easy to use forms so very little training required
Negative impact - in our experience, very poor technical support so backup systems have to be put in place

Alternatives Considered

Freshservice, Tableau Desktop, Tableau Prep and Jira Work Management

Other Software Used

Tableau Desktop, Tableau Prep, Jira Service Management

Usability

Brandon Wells, MPA View profile

Director of Volunteer Engagement at Delta Sigma Phi Fraternity (11-50 employees employees)

Pros

Formstack forms are very easy to build. The User Interface takes merely a few moments to figure out. Truly a drag and drop solution.
Advanced features such as logic questions and A/B testing are seamlessly integrated.
Their customer service is outstanding.
Great admin portal for those managing account.