Social and Spot Risk before it overtakes you!
We currently use Gainsight as a method to track customer engagement and identify risks as well as account health scoring. Using Gainsight …
Starting at $2,500 Per Company Per Month
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
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Popular Features
- Integration with Salesforce.com (204)7.979%
- Automated workflow (208)7.878%
- Customer health scoring (210)6.969%
- Dashboards (212)6.767%
Reviewer Pros & Cons
Pricing
Subscription
$2,500
Cloud
Per Company Per Month
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.gainsight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur, and Box use Gainsight at www.gainsight.com.
Gainsight CS Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
Additional Features
- Supported: 360 Customer View
- Supported: Cockpit
- Supported: Timeline
- Supported: Success Plan
- Supported: In-product best practices library of resources
Gainsight CS Screenshots
Gainsight CS Integrations
- HubSpot Marketing Hub
- Oracle CRM duplicate
- SAP CRM discontinued
- NetSuite ERP
- Zoho CRM
- Pipedrive
- Slack
- SurveyMonkey
- Twilio Segment
- Mixpanel
- Google Analytics
- Zendesk Suite
- G2 for Buyers
- Planview AdaptiveWork
- Influitive
- Learndot
- Boomi
- MindTouch
- Microsoft Dynamics 365
- CaliberMind
- Salesforce
- Infor
- Sugar CRM
- Tableau
- Outlook
- Gmail
- Azugua
- Point of Reference
- RO Innovation
- Salesforce Pardot
- HelpDocs
- Electron
Gainsight CS Competitors
Gainsight CS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Security |
Gainsight CS Downloadables
Frequently Asked Questions
Reviewers rate Product usage highest, with a score of 8.5.
The most common users of Gainsight CS are from Mid-sized Companies (51-1,000 employees).
Gainsight CS Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(447)Attribute Ratings
Reviews
(26-50 of 141)Companies can't remove reviews or game the system. Here's why
April 18, 2019
Looking to increase your performance and customer relationships? Gainsight is for you!
I really haven't used other tools that can be related to what Gainsight provides. I can say that Gainsight is definitely one of the bests in the markets. For me, the combinations of being a platform with a lot of tools and futures for customers plus a great customer service is the formula for success.
February 23, 2019
Gainsight: the best in class!
The ease of use, UI, and customer support. It seems like every employee is very well versed with the usage of Gainsight.
February 22, 2019
Great tool for account managers and client success managers
Gainsight was much better than Salesforce Lightning due to the intuitive layout and user interface. Gainsight limits the number of clicks and is much more visually appealing and easy to use.
February 18, 2019
One of Gainsight's biggest fans!
February 13, 2019
Gainsight helps us know when our customers need help before our customers know they need help
I wasn't involved in the decision to purchase GS, and I'm not aware of alternatives.
Conversations with Gainsight were just better, that's why we choose them.
December 10, 2018
Gaining Momentum with Gainsight!
Leader in this early stage. Reviewed many others and GS still comes out on top and their CEO Nick is extremely engaging and truly cares. He reached out personally which makes you feel heard.
December 07, 2018
Become more proactive with your Customer Success Teams
Gainsight's integration tools were much better than the others. Totango has a very nice user interface, but didn't have the structure to handle our variety of customer (small to very large). Totango also required the use of other 3rd party tools as they hadn't built their own, such as surveys and outreaches.
December 07, 2018
Go with the obvious market leader in customer success
- Strikedeck and Totango
More robust partnership at each level than the alternatives were able to offer. Prescriptive approach was critical to success. The community was a meaningful value add. Overall - Gainsight's clearly the market leader, with attractive pricing, partnership, and lots of resources.
December 07, 2018
Gainsight - Great for automation
November 30, 2018
First 6 months with Gainsight
November 30, 2018
Gainsight Review
- Strikedeck and ChurnZero
Faster, more user-friendly, better UI, and good onboarding process.
Salesforce
November 30, 2018
The powerful tool that is Gainsight
I honestly haven't done much research on other options, but I ave talked with reps from Bullhorn. I believe they are newer to Customer Success, but they had a unique offering that searched Outlook for all customers emails to your company's email server. This level of transparency would be amazing with a growing company. However, we ended up not pursuing this option due to technical limitations, cost, and no additional benefits.
November 29, 2018
Keep your fingers on the pulse of your customers with Gainsight
After reviewing manual processes and other industry solutions along with our needs for integration and a Salesforce friendly solution, Gainsight was selected based on the breadth of product capabilities and the team of resources we would be partnering with. While there are other possible solutions, Gainsight has worked very well for our objectives
November 27, 2018
Gainsight Takes the Guessing out of Customer Success
I have not evaluated any other similar products
November 27, 2018
Gainsight - Consolidated Customer Insights
We found Gainsight's functionality to be better suited to our needs. We used Totango when our organization was less mature. We felt that Gainsight offered a wider range of functionality that would be able to grow with us, whereas we ultimately would have had to leave Totango because they would have been unable to support our increased customer success operations.
November 27, 2018
My insights start with Gainsight
October 17, 2018
Gainsight is Great!
September 17, 2018
Gain more with Gainsight
We liked Gainsight's interface more, and the integration into salesforce was more user friendly for our teams. Ultimately this is why we selected Gainsight.
September 04, 2018
Gainsight is by far the BEST CSM solution out there!
We've evaluated Strikedeck and one of the main features we really like about Gainsight is that it is native within Salesforce. Strikedeck is an external program that reads into SFDC but it requires the user to jump from window to window.
September 04, 2018
Gainsight is a powerful tool to dive in to the details on a customer and get a high-level view of your customer base
Your competitor field wouldn't let me list Salesforce as a standalone product to use. People/companies still use it for customer success management and I've used it in prior companies to in the early days. I saw an earlier version of Totango. I recall Gainsight's UI and usability to be impressive and feature full. It had more of the information we/I needed to get a full view of each customer.
September 04, 2018
A great tool with amazing people
Gainsight was already in house when I came into this role.
August 31, 2018
A New Users Point of View
While features vary across the platform - Gainsight is the easier one to look at every day...appearance wise. It's very well laid out and easy to follow.