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Unmatched Quality at an Unmatched Price
Updated March 08, 2024

Unmatched Quality at an Unmatched Price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Linode

With the exception of email, we use Linode as the foundation of our entire web-stack. Linode has been rock solid and their support on the rare occasion we have run into difficulty has been second to none. The transition to Linode being acquired by Akamai has thus far been without any issue.
  • Reliability
  • Customer Support
  • Cutting Edge Technology
  • Email is a hard problem to solve well. A secure, plug-and-play solution from Linode would have made this aspect the web side of our business a snap.
  • Lower cost for better performance compared to our previous server.
  • Lower cost for higher security compared to our previous server.
Linode's price for performance is unmatched. The scalability and customizability of their offerings is likewise superlative. Uptime is great and they have servers in all of the places we need them. Security is on par with the rest. Their web interface is useful. Their knowledgebase is well maintained. Unlike AWS, there's no need to install any special command line tools to interoperate directly with the servers.
Linode's support team is the best in the industry.
I searched long and hard, but was not able to find a better value in the business anywhere.
Any uptime issues that have set us back in a notable way were issues in the way we had our servers configured. Linode is consistently on top of any issues on their end and typically resolves them before we even notice there was an issue. They've been stellar.

Do you think Akamai Cloud Computing delivers good value for the price?

Yes

Are you happy with Akamai Cloud Computing's feature set?

Yes

Did Akamai Cloud Computing live up to sales and marketing promises?

Yes

Did implementation of Akamai Cloud Computing go as expected?

Yes

Would you buy Akamai Cloud Computing again?

Yes

It's perfect for any individual, company, or team that is comfortable running their own servers. It is not necessarily ideal for a small company that just wants to put up a simple website. It is also not ideal if you want a one-stop solution for all of a company's online needs. However, in this day and age, such a solution doesn't really exist anywhere anymore and Linode is the next best thing.

Using Linode

1 - Full stack developer.
1 - They should be comfortable with the Unix/Linux command line and have a good understanding of modern web protocols, standards, and security.
  • Online web presence
  • Automation
  • Communication
  • Storage
  • Internal Documentation
  • We ended up moving all of our DNS over from our registrar, which was unexpected and greatly simplified administering this side of our business.
  • Email
  • Wiki
  • Newsletters
They have been rock solid and dependable for well over a decade.

Evaluating Linode and Competitors

Yes - We moved to Linode from MediaTemple after MediaTemple was acquired by GoDaddy. MediaTemple's previously strong offerings atrophied under GoDaddy's management and they failed to keep pace with modern web technologies and standards.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Linode is supremely versatile and their support team is phenomenal.
I wouldn't change anything. We are very happy.

Linode Implementation

Everything went smoothly and support has been there for us anytime we've had any questions.
  • Implemented in-house
Yes - First, we split off and migrated our email implementation away from our previous hosting provider to a new service. Then we slowly migrated each site over to Linode. Once everything was confirmed to be operating as expected over the course of several week, we performed one final backup of the old service and shut it down. Lastly, we migrated our DNS over.
Change management was minimal
  • No issues were encountered

Linode Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, it hasn't needed. Their customer support team is knowledgeable and empowered to help clients get to the best possible outcomes.
We had applied a Linux update that resulted in a server malfunction that we had difficulty resolving. A member of their support team helped us remedy the issue in under 15 minutes.

Using Linode

Their web interface panel is great. One nicety other providers have is a web interface for file management, which can be handy in a pinch, Linode does not have this.

Restoring a server from a backup could be made more seamless.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Spinning up a new server
  • Adding storage
  • Migrating servers
  • DNS management
  • Restoring from a backup
  • Accessing files/databases without external software (to their credit, they do have a means of accessing the command line from the web interface)
Yes, but I don't use it