Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys)

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Reviews

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Reviews
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Dérick St-Hilaire | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Salesforce relies too much on third parties and these third parties aren't evaluated. It means that when you need help, you must find a partner and don't even know if the quality of that partner is good or bad. I know they are thinking about having their own experts and that would be great. Thankfully their online help is vast!
Melinda Cormier | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support team has always answered our questions fast and with an easy to understand solution. Regardless of how simple or complex our question is, they provide a helpful and clear answer, that solves our issue every time. I frequently refer back to their email responses, as the insight they provide, specifically for advanced dynamic campaigns, is something we use repeatedly.
Rob Sherman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
There are many support options with Evergage. They have a really great knowledgebase and support system. I can try to find the answer on my own 24/7. I can submit a ticket for support and have had very fast response times, often times with links, to-do steps, illustrations / screen shots. We're given contacts for different people within Evergage to reach out to for additional help if needed. Recently we've been given a dedicate account manager to help us directly and give us escalation options if needed. I keep seeing improvement in support and am really happy about that.
Score 6 out of 10
Vetted Review
Verified User
Review Source
It would be a full 10 except for a couple of times when it took over a week to get a response. Otherwise they are very responsive, very knowledgeable and very helpful. They really have a great team overall, not just support but even account reps are always eager to help and provide ideas and best practices.

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Scorecard Summary

What is Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys)?

Evergage and MyBuys is now Salesforce Interaction Studio.

The vendor states that their cloud-based platform is designed to empower marketers to increase engagement conversions of website visitors and users through real-time personalization based on deep behavioral analytics...without the need for developers. The Interaction Studio RTIM solution boasts powerful real-time segmentation and sophisticated AI to determine and deliver contextually relevant experiences that inspire customers to take action.

Salesforce says companies use Interaction Studio to tailor interactions with customers and prospects to increase loyalty, engagement, and conversions. Using real-time cross-channel personalization and machine learning capabilities, Interaction Studio adds to Marketing Cloud’s customer data, audience segmentation, and engagement platform.

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Features

  • Supported: Behavioral Tracking
  • Supported: Segmentation
  • Supported: Targeting/Personalization
  • Supported: Recommendations
  • Supported: Testing
  • Supported: Analytics/Attribution

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Downloadables

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Integrations

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Competitors

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Pricing

Starting Price: $199

More Pricing Information

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, 6178772514
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

What is Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys)?

Companies use Interaction Studio to tailor interactions with customers and prospects to increase loyalty, engagement, and conversions. Using real-time cross-channel personalization and machine learning capabilities, Interaction Studio adds to Marketing Cloud’s robust customer data, audience segmentation, and engagement platform.

How much does Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) cost?

Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) starts at $199.

What are Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys)'s top competitors?

Adobe Target, Kibo Personalization (Monetate), and Qubit are common alternatives for Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys).

What is Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys)'s best feature?

Reviewers rate Availability highest, with a score of 10.

Who uses Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys)?

The most common users of Salesforce Marketing Cloud Interaction Studio (formerly Evergage + MyBuys) are from Mid-size Companies and the Computer Software industry.