Twilio Flex Reviews

5 Ratings
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Score 8.3 out of 100

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Feature Scorecard Summary

Agent dashboard (1)
8
Validate callers (1)
8
Outbound response (1)
8
Call forwarding (1)
8
Warm transfer (1)
8
Interactive voice response (1)
8
REST APIs (1)
8
Call scripts (1)
8
Call tracking (1)
8
Multichannel integration (1)
8
CRM software integration (1)
8

About Twilio Flex

Twilio Flex is a fully programmable cloud contact center platform that aims to give businesses complete control of their contact center experience. The vendor says that with Twilio Flex, companies can instantly deploy an omnichannel contact center platform and also programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business.


Twilio Flex is built on the same elastic Twilio infrastructure that supports hundreds and thousands of contact center agents and handles 40 billion interactions a year.


Twilio Flex Features

Has featureProgrammable Contact Center Platform
Has featureCustomizable UI
Has featureAttribute-based Routing
Has featureVisual Workflow Editor
Has featureChannel Integrations
Has featureIVR/Voice Recognition
Has featureCTI
Has featureOmnichannel
Has featureCRM Integrations
Has featureWorkforce Optimization
Has featureReporting & Analytics
Has featureCompliance Management
Has featureQuality Management

Twilio Flex Integrations

NetSuite, HubSpot, Zendesk, Flex can integrate with ANY channel, CRM, data source or component - even custom built. To list a few, Salesforce, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Oracle RightNow

Twilio Flex Competitors

Twilio Flex Support Options

 Paid Version
Phone
Live Chat
Email

Twilio Flex Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No