TrustRadius
https://media.trustradius.com/product-logos/UK/R0/4KG5HO37U3FL.pngA Critique, VisualizedWe use VC as a survey tool for special requests that generally come from other departments, but we are the only department in our organization that uses it. We are generally looking for consumer opinions or behaviors around either specific artists or music, or potential marketing opportunities across types of consumers/music fans. Male vs. female breakdowns and age are always important, but we also filter our data to look at a variety of product buyers, genre groups etc... It helps our organization plan successful product releases, and get specific feedback after recent product releases.,The ability to cross-tab and filter in dynamic report is pretty flawless. Additionally, the various export formats in the report module are each useful in their own way. Their client relations is really nice, they are always quick to respond to issues or additional help needed. They do a great job on their end of finding panelists when we need additional people for a survey.,The functionality when creating a new questionnaire is rather clunky, particularly when there are a few conditional factors in the logical flow; being able to see those factors and how they apply with some sort of other logical layout would really help when creating a longer survey. There are quite a few steps that aren't intuitive when launching a survey, for instance all the various dates (launch date, reserve date, survey date, etc etc etc). If there were a description field if you hovered above labeled areas of sections that explained what this field was for that would really help It doesn't help either that the entire site is grey; it's a cold environment to be in for a long time, and the simple design makes it seem more clunky than it probably really is.,5,We've developed a stronger understanding of what our consumers like and don't like about new/unique marketing plans. We have been able to plan better targeted releases with survey insights. Across a variety of surveys we have begun to see trends where there typically was not thought to be a common denominator.,toluna,7,exporting data filtering data before exporting nothing else....,launching survey viewing the logical flow of a survey adding questions from other surveys setting up conditional factors,3
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Vision Critical
13 Ratings
Score 6.0 out of 101
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Vision Critical Reviews

Vision Critical
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.0 out of 101

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Score 5 out of 10
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Usability

3
I think there is a ton of room to improve, in things as simple as aesthetics and other areas of logical flow when it comes to creating and then launching a survey, as well as providing descriptors for what each field is referencing. For instance, there are like 5 date fields to be filled out, but no button near them that says "this date will determine _________" and I am not about to go back into the training module, which was confusing enough to FIND, let alone work through to find just ONE answer.
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Feature Scorecard Summary

Survey templates (1)
5
Themes (1)
5
Custom logo/branding (1)
5
Changes to live survey (1)
5
Question design help (1)
5
Multiple question types (1)
4
Survey logic flexibility (1)
4
Response tracking (1)
5
Data export (1)
6
Standard reports (1)
5
Custom reports (1)
5
Analytics (1)
3
Access controls (1)
6

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