E-commerce that's "just right"... and a whole lot more
July 08, 2022

E-commerce that's "just right"... and a whole lot more

Shaun Price | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

We need a flexible e-commerce solution that's easy for our internal users to manage, integrates with a wide range of 3rd party apps, and most importantly can provide a fantastic experience for our customers. We sell in multiple regions around the globe and need the flexibility to manage and serve our stores to different regions, currencies, customer groups, and product portfolios.

Pros

  • Customer Experience
  • Range of integrations
  • Support and service
  • Flexible development environment

Cons

  • Tax inclusive/exclusive pricing by region/currency
  • More checkout customization
  • Reduced operational overhead managing the store
  • Analytics for making data-driven decisions
  • Integration to our ERP to manage logistics and financial reporting
$50 to $100 million
We've more than doubled is revenue since starting with BigCommerce. It was the right size for us when we started, and we don't see ourselves outgrowing BigCommerce for many years to come. Each time we ask if BigCommerce has the capability to help us reach the next stage of our growth trajectory, the answer is "YES!"
Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and now offer a more branded e-commerce experience for our customers.
Every criterion we evaluated against BigCommerce either won outright or held its own. What got us over the line was the incredible personal support at every step of the way from onboarding and implementation through to BAU. I had a support ticket this morning which I resolved over their fantastic live chat within about 8 minutes! BigCommerce also had by far the most robust roadmap for future use, and they have teams who engage with customers when building new features and functionality - I feel like part of the family!

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

BigCommerce is a fantastic solution for a growing medium-sized e-commerce focussed business. It's great from an administrative standpoint with an easy-to-navigate interface and huge feature set. We compared BigCommerce to Shopify, Woo Commerce, and Sana E-commerce. The amazing personal service, robust feature set and continually developing product roadmap sets BigCommerce apart from the crowd - it's that sweet spot of "just right" for a fast-growing business: not too big that we don't get attention and not too small that it constrains our ambitions

BigCommerce Feature Ratings

9.3
Product catalog & listings
7
Product management
10
Bulk product upload
Not Rated
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
7
CMS
10
9.0
Abandoned cart recovery
8
Checkout user experience
10
10.0
eCommerce security
10
9.0
Promotions & discounts
10
Personalized recommendations
Not Rated
SEO
8
10.0
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

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