Experienced Administrator cuts right to the point
Overall Satisfaction with NetSuite ERP
To manage our financials and produce numbers so that we can file with the SEC
- Revenue Recognition
- Scale
- Cloud Reliability
- Automation
- Excluding Suite in everything
- Fixed Assets
- Analytics
- Integration Monitoring
- HR
- Purchasing
- Financial Close Process
- Public reporting to the SEC
- Subsidiary management
NetSuite is a best in class cloud base ERP solution for small to medium size companies. Cracks start to show in the software as business leaders have tried to add new features to make it a 360 solution. New features such as SuiteHR are often half-baked and seem to be used more in sales and media to prop up the stock price of Oracle (especially before acquisition)
Do you think NetSuite ERP delivers good value for the price?
Yes
Are you happy with NetSuite ERP's feature set?
Yes
Did NetSuite ERP live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NetSuite ERP go as expected?
I wasn't involved with the implementation phase
Would you buy NetSuite ERP again?
Yes
NetSuite ERP Feature Ratings
Using NetSuite ERP
150 - Finance and accounting teams
2 - Problem solvers who are willing to dive in, troubleshoot, and continue to learn
- GL Accounting
- GL Reporting
- Expense Tracking
- Uploading GL through web services
- Asset Management
- Analytics
Evaluating NetSuite ERP and Competitors
Not Sure
- Scalability
- Integration with Other Systems
- Ease of Use
Reliability, and ease of use
We wouldn't
NetSuite ERP Implementation
NetSuite ERP Training
- No Training
I had prior training and experience before joining my company. Having a sandbox environment to mess up in is key
Configuring NetSuite ERP
Get a good 3rd party implementation partner and also bring on other users with netsuite experience as they have gone through the ups and downs of the system
No - we have not done any customization to the interface
Some - we have added small pieces of custom code - Pretty easy to do. Features that were requested by the finance and accounting teams
SuiteBundles and Workflows are clutch
NetSuite ERP Support
Pros | Cons |
---|---|
None | None |
Yes, to get better and more timely support
Yes - It remained open for about 4 years before finally getting resolved. I do not know if NetSuite considers that timely or not. (Hint, I laughed and don't think reporting bugs is that great of an option if you want a timely resolution)
Yes, when I showed up to SuiteWorld after being one of the first customers to implement ASC 606 and when asking direct questions in meetings, I was given multiple phone numbers of people so I wouldn't keep asking questions
Using NetSuite ERP
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using | None |
- Saved Searches
- User Management
- Installing SuiteBUndles
- Web Services
- Analytics
- Integration troubleshooting
Yes, but I don't use it
NetSuite ERP Reliability
Integrating NetSuite ERP
- Workday
- Okta
Suitebundles, or 3rd party integration tool. Overall, integration was pretty easy to achieve
- Kyriba
- Concur
Concur does. Kyriba has a suitebundle as well
- Single Signon
- API (e.g. SOAP or REST)
- AppExchange or similar marketplace
Trust 1st party suitebundles, and if they don't offer their own bundle, then that should be considered a red flag
Relationship with NetSuite
Have to have another option to negotiate against
Upgrading NetSuite ERP
Yes - Yes. NetSuite has the upgrade down, and no issues